The most pleasant experience upgrading an IPhone we've ever had! Both my husband and I were due…read morefor our upgrades and took both phones into the store fully expecting the normal long long wait time and plenty of hiccups along the way. Not so this time! Mike assisted us very efficiently and was a pleasure to deal with! He was about as friendly & patient as humanly possible! I don't mind saying that he is a true treasure for this store. Everything went without a hitch. Very smooth transactions! Highly recommend this location and Mike as well!

OK, so I'm gonna start with the first encounter with T-Mobile I went to pay my PCS bill on March…read more7, 2026 approximately 9am and the representative stated not to pay my bill, and introduced me to the magenta migration plan for seniors where you can get 2 free phones and keep the same rate $60 a month just the activation and taxes on doing the port from metro to T-Mobile after speaking with the T-Mobile representative and giving her my credit card information taking payment she advised me that I needed to go to a T-Mobile store with my identification to complete the process, after getting off from work, I made it to the closest T-Mobile branch around 6:30 PM on March 8th, the representative advised me that the order was canceled. i asked why because they sent me over to finish the process he had no answers and told me to visit another T-Mobile store because he's just an authorized dealer of T-Mobile at that moment I went over to 9237 US Highway 19 T-Mobile only to get in there I spoke representative by the name of Michael, He then told me they didn't have a plan of that and was trying to give me a plan that was gonna make me pay $75.10 a month and I would've had to pay on the phones as well so I told him no I'm gonna check into it, I left there went back to MetroPCS, they tried to help me get this figured out with T-Mobile on the line. They could not do anything because they were closing and I needed to go back to T-Mobile so I went back to T-Mobile spoke with manager by the name of kaitLyn " she advised me that she'd look into it and I would need to come back because they're closing , I asked her what's gonna happen with my phone service because I can't afford for my phone to get turned off. Lord and behold, my phone got turned off at 7 PM that night on the 8th, I had no service until the next day i called metro and paid it. when I went to T-Mobile telling them what happened and I had to pay the bill over the phone in order to get my service turned back on, Manager Kaitlyn told me since I paid the bill she'd credit me that, but I need to wait until the ninth because they were getting ready to close and it was gonna take too long to do what they needed to do to get my phone service active and working on T-Mobile service. I called T-Mobile on the phone and did the port over the phone that night, the representative explained that I would have the same plan that I had at Metro and that I would be only paying $60 a month later on on the ninth. I received a text message saying my bill is due on March 28 for $159 and I was baffled. I also asked him my phone get cut off when he do the port and he told me no my phone got cut off after bill after I've paid them to do this transition I had to get up early before and go to T-Mobile to get this all straightened when I got there. Kaitlyn wasn't there. I was told that another manager would be assisting me I got there at 5:32 PM recorded everything , Michael acknowledge me when I got there and told me that he have the assistant manager me. She never came out to help me. They kept helping everybody else and nobody never came to assist me so I asked Michael when is the lady coming because I have to go he told me she was not gonna be able to come out that someone else was be able to come out and I will be next to be called to help me when the next person came out. It was I'm assuming manager. I don't know her title. She came out and she proceeded to ask the person that was on the tablet which was not my name so I said excuse me ma'am I'm next Michael said that I will be the next person, she then told me no she has to go by what's on the tablet so Michael came from the back and I told Michael what she and Michael stood next to her, looking at the tablet, talking and saying whatever they were saying to each other about the customers on the tablet and he advised her that I was next and she asked The customer was she there before me (ignoring her co worker) The customer only stated the time avoided answering she got there after me.I said to the customer "she asked you were you before me she didn't ask you what time you got here" so the customer turned her head and didn't say anything and Donna proceeded to help that customer so the customer told her husband that I disrespected her. Her husband approached me in a very aggressive threatening manner,I felt threatened at that moment ! Donna caused this situation by skipping me , causing myself and the aggressor to pass words. I then went to my car to get me some protection (mace) I do not own a gun! when I came back in there I sat down. I was distraught at that moment because a man approaching me and threatening physical harm against me. I finally got help @ 6:30pm, Donna and the aggressive gentleman got into a verbal altercation because she told him he's not allowed back in the store becauseshe didn't like how he disrespected me, he then snatched the bag from her, called her and the other manager BITCHES!

Salesman Eric provided outstanding customer service. I enrolled in a tmobile plan last week and was…read morenot satisfied with the plan and requested to cancel the plan and enroll in another plan that better served my needs. After thoroughly discussing my needs, Eric searched for over an hour and found the perfect plan that suited me and my family and it was $100 less a month. I am extremely happy with the service I received and will be a tmobile customer for life. Highly recommended. Thank you Eric and tmobile for having outstanding employees. I would give a"10" review if available.

DO NOT use this location!! The gentleman who assisted us lied about so much! Never showed us a…read morebreakdown of the numbers but said, yes it'll be less then 140 (that is the number we needed to be under). He said it several times to find out our bill is actually over 180. He ported our numbers over before we gave him the ok! And then sent us on our way with no sim card or service. Was too late to get help once we noticed because all stores were closed by then. Had no service until the next day after work. My husband went to a different location and they told us the man did NOTHING right!! It was a terrible experience and down right shameful. BEWARE!!

Randy is by far the most competant and knowledgeable computer expert I have run into in over 50…read moreyears. In addition he knows other electronics such as tvs and cell phones. To top it off he is very congenial and extremely responsive to your needs. Would highly recommend giving him a call.

From the owner: We at Simple Computing believe in providing a holistic approach to accommodate all of your…read moretechnology needs. We know that your time is valuable so we put the customer first. We are dedicated to providing an exemplary customer service experience.