Store # 1WSN employee named Jose was the most kind and helpful employee and very patient I truly…read moreappreciate all he did I had a great experience thank you again Jose

I have been using TMobile since June 2021, with the wireless gateway. Since I moved into my new…read morehome last July, I have had no issue with connectivity. My only issue is the adaptor dying on me. I have had to go to this store for replacement adaptors and have always gotten excellent service, no questions asked. The employees are courteous and do not try to upsell me anything. There are two TMobile stores (the other one is in the mall) and this locatipn is by far the better one.

I walked in, spent time waiting to BUY a screen protector to replace mine, to be told that I have…read moreto pay my balance before I could BUY a screen protector. I called T Mobile and they said that was a lie. Avoid this place, these people do not know what they are doing. This was the final straw, I will be going to a better mobile company.

As i mentioned before with my review of the Tmobile store at the Target shopping center that i…read morewould be reviewing this store at the mall. I'm going to cut through the chase and dive right into my review, because the staff at this store has no customer service skills whatsoever. Allow me to explain i have been needing a cel for some time, and i was waiting for my movie to start & i had sime time to kill so i went into the TMOBILE store adjacent to the mall, and the staff was on their cel phones they didn't bother to acknowledge nor help me. I asked a question & i was ignored they continued to be on their phones, and when they finally acknowledged me they had attitude so i walked out. I don't understand how this store survives at the mall with staff who don't care about customers. I'd like to see their sales report and I'd bet their sales are ridiculously very low. I don't know who is the manager or the owner, but it's obvious that they are not very involved with the store nor the staff, because if they were staff would not be ignoring customers. My advice is don't waste your time going to this store it's best to go to the other Tmobile store at the Target shopping center where they care about their customers & do their job right.

Verizon sold my dad a flip phone and started services for him and he was medically incapacitated…read more He was diagnosed with dementia. When I received a bill from Verizon I called the corporate office and spoke with a supervisor who said they would take care of the bill...just like the 3 other phone companies that he opened an account with months apart. Then I received another bill and was on the phone for several additional hours trying to get a supervisor to help me. After speaking with 4 different people I finally was transferred to a supervisor named Axel. He would not provide his call center number...but he said it did not matter that my father was incapacitated that Verizon furnished him with a phone and he needed to return it or pay for it. I let them know we were not sure what happened to the phone...I asked to have the situation escalated and he said it was against company policy for this situation to be escalated. For the hours I spent on the phone was crazy. No one could help me...even though I myself had been a customer for years without incident...this incident has put a bad stench in the companies culture. I will be moving my business elsewhere.

They gave me a $100 dollar Amazon gift card but then took it back because I only had the account…read moreopen for 159 days instead of the required 180 days and billed me $100 for it on my last bill. Also after school started the internet got real slow so I switched to COX Internet. To make things worse they had YouTube TV advertised for $72.99 a month when actually it was over $90. They said it had a 3 day trial so I cancelled but I had to call them numerous times to get it refunded.

I called to correct a mistake on my AT&T acct made by this store. They signed me up for home…read moreprotection without my consent. I used it twice and then suddenly I no longer had the service. I called to reconnect it which Tyler said he did but he cancelled my phone insurance without telling me. What is with these guys?

Such great service, my husband and I were very happy with our new phones. Good value!read more

Cruz & Max were very helpful & pleasant. great customer service! excellent! set everything up for…read moreus Before we left the store. Thank you!

I tried to cancel my account online and was directed to a chat with a live person. He kept going on…read moreabout why I wanted to cancel, who my new provider was, how fast they upload and download speeds were, would I like to consider specials, for well over 10 minutes. During that time I repeatedly asked that he canceled my account a total of nine times. I finally gave up. I felt as though I had been taken hostage and was being worn down so I would give up. I will go to the local Cox retailer and hopefully get my account closed there.

I bought a new phone from Amazon, it was a Samsung knockoff…read more The sim card tray was fragile, actually it was just cheap. Long story short. My SIM card got lost inside the phone. I live in Bisbee and took it to my local computer repair shop. No luck! I went to Verizon in Sierra Vista, dude couldn't fix it. He did suggest I take it to, uBreakiFix. I walk in and explained my dilemma to the very nice, young attractive woman. She took the phone and said I'll be back. It was really in there, she came back and asked if I was in a hurry. I was frustrated trying to remove the card my own self and here she was taking the time to fix a strangers phone. A few minutes later she came back and had my SIM card. She told me upfront, It may not work due to the effort trying to remove it. It works just fine! It was the best service I have ever received in any industry! Thank you very much!!! Oscar

I needed iPhone screen, well I cheaped out and got the not apple part. My phone went into…read morerebellion. I texted about getting the iPhone part installed, was done by the time frame quoted. Easy and very pleasant store. Will shop there anytime I break it.

Went in to switch from Metro to Cricket. Girl is looking on my phone to see if the IPA is…read morecompatible?? I said I just need a new phone and carrier. She had no clue as to what she was doing! I came home and called to complain to the manager and the girl answered Hello! I said is this Cricket? She said yes. I asked to speak to the manager. She said .... The manager? ...I said yes. Then she says the manager isn't here today. Way to go Cricket. You lost my business!! Get people who know what they are doing!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Sierra Vista store today.

It's been 9 months and I'm still overpaying 30-40 on my bill. If I contact Verizon they say Victra…read moredid the contract and there's nothing more they can do, the initial fix from Verizon saved me $50 but it still isn't the price of the contract I signed in the store. Last time I visited the store the worker saw the Verizon notes, took my number and promised to get back to me but didn't. Every time I've been to the store since it's been closed. Today I waited in the mall from 1215-1250 waiting for them to open (the sign said 12.) I advise against using this place as your Verizon poc.

Thank you all for helping me you A++ on service thanks all so patient we had two lines coming from…read moredifferent company and one got hung up but knowing the technical sides was awesome and was solved thank you