Outstanding! Key to my experience was the owner's honesty and skill. I was ready to consider a…read morelarge repair on my iPad, that would have included replacing the electric portal. Rather, he found a small problem that he fixed in a few minutes. It is a pleasure working with someone who has both knowledge and integrity. Highly recommend!

Great service! He put my phone protector on perfectly... quick, clean, and with care. Highly…read morerecommend!

I went to the Apple Store to see about something with my wireless microphone and they told me to…read moreget a new hard case. So I went and I looked around pricing and they told me to go to zag so I did and the guy Danny was very nice and he even offered to clean my phone which was good so now I have a new hard case.

DO NOT COME HERE I…read morehad my iPhone screen replaced here and was told I had a 90 day warranty if I had any issues. A few hours later I started noticing that my touch screen was having issues. I'm not from CT and only stopped by the mall on my way back to DC. When I tried to take it to another Zagg I was told only this location could fix it. I was never told that when I received my service. Nor was I told that by having them fix my phone I would lose my Apple waranty. I've tried numerous times to call and have not received an answer. I talked to Corporate they told me it was a 3rd party vendor so there was nothing they could do. This is complete BS!

Run away! Do NOT go here, even if it's free! Very shady. After getting my screen replaced, I…read morenoticed there were dead spots on my keyboard. I took it back and the guy replaced it with an entire new screen, explaining there was a defect with the initial replacement. Luckily, I was still in the mall when I noticed the issue. To this day, I still have issues where my touch screen stops working. I've gotten used to quickly pressing the power button off and on, for everything to work again. Fortunately, I don't use the responsive touch features, because those were messed up, too. I 100% regret going here to save a buck. I'll most likely end up going to Ubreakifix or even the Apple store, to have my phone re-fixed, thereby spending more money than if I had not tried to be cheap to begin with.

Excellent new owner. I had previously had my phone fixed here using a groupon. Immediately I could…read moresee that it wasn't a great job as the screen color was off but hey - it cost me $70 instead of $300 with Apple. Within a few weeks the screen began to flicker and steadily got worse. I went back to the store and spoke to Johnathan who advised he just took over the business. I explained the situation and he gave me his number and told me to come back during a weekday when he would be less busy and he would replace it. I reached out to him and came back 9 days later and he took my phone and replaced the screen within an hour for no extra charge. Considering I was not really HIS customer, the service provided out of his own pocket was exceptional! Thanks again Johnathan. I hope this review leads to a few more people using your services...

Great experience heard a lot about the place before hand but it is actually a good place. The young…read moreguy their was very helpful.

This store will not answer the phone. I have had several problems trying to transfer my phone from…read moreSimple Mobile at this location. Smh

My phone stopped charging and I went in here worrying I'd have to buy a new one. Their associate…read moreMonica was so kind. She helped me remove something that was blocking the charge and was friendly throughout. She really impressed me.

There's a reason you see so many 1 star reviews here. Genius bar and reservation system is a waste…read moreof time. Forget making an appointment, as they take you first-come-first-serve. After waiting an inane amount of time (typically 20min past if you made an appointment), someone will saunter over. They'll either do the same diagnostic tests you can do yourself at home, or just try to sell you something. It's bullshit. First time I went to fix my aunt's phone, they effectively did nothing to fix it and then told her to buy a new one. Second time they told me I needed to replace my 2 year old Beats which die after 30min when fully charged because they 'couldn't service them'. Like I said, bullshit. Why would I spend money with a company that can't make quality products that last? There won't be a third visit. There are some friendly people (1 woman in particular), but the guys here just don't give a shit. Save your time and aggravation. Luckily not all Apple stores are this bad or I'd need to get a new phone too.

1 1/2 hour to transfer data and connect new phone. Horrible service. Kept helping every person…read morewho came in and made me wait because my issues took longer. Finally left, called At&t direct and fixed the phone. Do not go there. One person works there.

Octavio was fantastic. He listened to what my sister wanted. Did not try to get her to buy a more…read moreexpensive iPhone. He took his time with us explaining what were her options re paying off the phone. The phone had to be ordered. It was delivered to her home the very next day. Octavio told us when he'd be working so we went back and he set up her new phone. The guy who delivered the phone would have/could have set it up but she wanted Octavio to do it. He did it very quickly. There were no problems at all. I highly recommend this store for your cellphone needs. See Octavio when you go.

My 88-year-old mother, who is hard of hearing, visited an Optimum store on 2/12/2026 solely to…read morecancel he landline phone service. During the visit, sales associate Ronald B told her there would be a one-time deactivation charge related to her phone service cancellation. Instead, without her request or informed authorization, he signed her up for Optimum Mobile service and activated two mobile lines. Reference information: Mobile Reference: 88798065 Transaction Number: 2018195 My mother did not request mobile service and did not know that she was being enrolled in new cellular accounts with recurring monthly charges and activation fees. She was subsequently billed: Activation charges totaling $51.92 Monthly charges of $43.48 for February 2026 Monthly charges of $43.48 for March 2026 Monthly charges of $43.48 for April 2026 We repeatedly tried to resolve this directly with Optimum customer service. I personally spent 1 hour and 40 minutes on the phone, speaking with two billing associates before the call was disconnected. Total, I have spoken with six different representatives, including three individuals named Ahmed, without resolution. In addition, my mother went into the Optimum store on Mamaroneck Avenue in White Plains to resolve, three separate times. Finally, on the last visit, they gave her a number to call to resolve. This situation is especially concerning because it involves an elderly, customer who appears to have been misled during what should have been a simple landline cancellation visit. We are requesting: Immediate cancellation of all unauthorized mobile services Full refund of the $51.92 activation charges Full refund of the February, March, and April monthly charges of $43.48 each Written confirmation that the account balance is zero and closed A formal review of the sales practices involved in this transaction. Each person tried to keep us enrolled, even when I mentioned possible fraudulent activity where I am sure the associate received compensation for his actions. We believe this reflects deceptive and improper sales practices involving a vulnerable elderly consumer. When I called back I talked to Jana who informed me that a credit would be coming within 24-48 hours. The number of people I had to repeat my mother's story to is ridiculous. I asked to speak to a supervisor and was never connected to one.

I had to go into this store two days in a row because I lost my iPhone. Each day, the customer care…read morethat I received was outstanding. On Friday, it was Carlos and on Saturday, it was Davon. Each of them was patient, knowledgeable, friendly, and professional. The store was quite busy each time, and the staff was doing their absolute best to take care of everyone who needed help.

Good customer service ! The consultant took the time to explain all we needed to know about the…read moreplans available and showed no pressure to buy any products they offered. and answered all our questions. I do recommend this store strongly .

Michael really helped us understand everything we needed to know about the plans and our options…read more He explained it clearly and answered our many questions. I haven't encountered such knowledgeable staff at AT&T in the past, so I wasn't expecting much, but he was great and super helpful.

We upgraded our phone with them and they snuck in all sorts of phone plan upgrades that we never…read moreagreed to, adding significantly to our monthly costs and forcing me to spend hours on the phone with Verizon to remedy it. They also gave us a screen protector that was wildly expensive. Pay attention with them!

Nothing personally bad about this location. However, after being with T-Mobile for over three years…read moreand then switching back to Verizon, I've realized that T-Mobile's customer service and technology are far superior. I'll be switching back.