I had to go into this store two days in a row because I lost my iPhone. Each day, the customer care…read morethat I received was outstanding. On Friday, it was Carlos and on Saturday, it was Davon. Each of them was patient, knowledgeable, friendly, and professional. The store was quite busy each time, and the staff was doing their absolute best to take care of everyone who needed help.

My 88-year-old mother, who is hard of hearing, visited an Optimum store on 2/12/2026 solely to…read morecancel he landline phone service. During the visit, sales associate Ronald B told her there would be a one-time deactivation charge related to her phone service cancellation. Instead, without her request or informed authorization, he signed her up for Optimum Mobile service and activated two mobile lines. Reference information: Mobile Reference: 88798065 Transaction Number: 2018195 My mother did not request mobile service and did not know that she was being enrolled in new cellular accounts with recurring monthly charges and activation fees. She was subsequently billed: Activation charges totaling $51.92 Monthly charges of $43.48 for February 2026 Monthly charges of $43.48 for March 2026 Monthly charges of $43.48 for April 2026 We repeatedly tried to resolve this directly with Optimum customer service. I personally spent 1 hour and 40 minutes on the phone, speaking with two billing associates before the call was disconnected. Total, I have spoken with six different representatives, including three individuals named Ahmed, without resolution. In addition, my mother went into the Optimum store on Mamaroneck Avenue in White Plains to resolve, three separate times. Finally, on the last visit, they gave her a number to call to resolve. This situation is especially concerning because it involves an elderly, customer who appears to have been misled during what should have been a simple landline cancellation visit. We are requesting: Immediate cancellation of all unauthorized mobile services Full refund of the $51.92 activation charges Full refund of the February, March, and April monthly charges of $43.48 each Written confirmation that the account balance is zero and closed A formal review of the sales practices involved in this transaction. Each person tried to keep us enrolled, even when I mentioned possible fraudulent activity where I am sure the associate received compensation for his actions. We believe this reflects deceptive and improper sales practices involving a vulnerable elderly consumer. When I called back I talked to Jana who informed me that a credit would be coming within 24-48 hours. The number of people I had to repeat my mother's story to is ridiculous. I asked to speak to a supervisor and was never connected to one.

Nothing personally bad about this location. However, after being with T-Mobile for over three years…read moreand then switching back to Verizon, I've realized that T-Mobile's customer service and technology are far superior. I'll be switching back.

Full disclosure: I am NOT a tech genius (to put it mildly!) so I needed a LOT of help when I…read moreswitched from a Jitterbug Smart 2 to an iPhone 16! I was also getting an iPad, and needed help getting that launched as well. Fortunately, I went to the perfect place to get all the help I needed - the Verizon store in the Westchester Mall. Miles, the store associate who walked me through the process of getting and setting up both devices, was unbelievably patient and skilled in walking me through every step and answering every question thoroughly and clearly. His knowledge and dedication to ensuring that I would be able to use and enjoy the devices they sold me made my experience with the Westchester Mall's Vertizon Wireless Zone one of the best I've ever had!

Run away! Do NOT go here, even if it's free! Very shady. After getting my screen replaced, I…read morenoticed there were dead spots on my keyboard. I took it back and the guy replaced it with an entire new screen, explaining there was a defect with the initial replacement. Luckily, I was still in the mall when I noticed the issue. To this day, I still have issues where my touch screen stops working. I've gotten used to quickly pressing the power button off and on, for everything to work again. Fortunately, I don't use the responsive touch features, because those were messed up, too. I 100% regret going here to save a buck. I'll most likely end up going to Ubreakifix or even the Apple store, to have my phone re-fixed, thereby spending more money than if I had not tried to be cheap to begin with.

Excellent new owner. I had previously had my phone fixed here using a groupon. Immediately I could…read moresee that it wasn't a great job as the screen color was off but hey - it cost me $70 instead of $300 with Apple. Within a few weeks the screen began to flicker and steadily got worse. I went back to the store and spoke to Johnathan who advised he just took over the business. I explained the situation and he gave me his number and told me to come back during a weekday when he would be less busy and he would replace it. I reached out to him and came back 9 days later and he took my phone and replaced the screen within an hour for no extra charge. Considering I was not really HIS customer, the service provided out of his own pocket was exceptional! Thanks again Johnathan. I hope this review leads to a few more people using your services...

My phone stopped charging and I went in here worrying I'd have to buy a new one. Their associate…read moreMonica was so kind. She helped me remove something that was blocking the charge and was friendly throughout. She really impressed me.

Tried to get a battery for my iphone......waited 40 min to speak to someone then told not in stock,…read moreorder & come back. OK, a week later its in, once again I drive across westchester, wait for a greenshirted person to come to me and then told OK...come back in 3 hours! Three hours. I had called and was told - come i the morning, perhaps an hours wait to install it . -wasted time, wasted trip, unhelpful and arrogant employee. Told them to keep their battery.

okay .. it was very very bad Open business hours said…read more11:00am on Sunday but ended up I waited 20 minutes on outside . the gentleman was sort of rude maybe he had bad day mood which I can understand very .. but it's your job. the lady who took care of me was very professional way appologizing me many times for delaying. Cause I was at the store at 11:25 then spent almost 3 hours till completely finished Probably iPhone update or transfering data . few people were complaining about the time delay. At least they should have open on time !!! 11;00 on Sunday open THEN OPEN at 11:00! The area is not middle of nowhere it's the city we are talking. Hope for better service..

From the owner: Visit the T-Mobile store in White Plains and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 350 Tarrytown Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Great experience heard a lot about the place before hand but it is actually a good place. The young…read moreguy their was very helpful.

This store will not answer the phone. I have had several problems trying to transfer my phone from…read moreSimple Mobile at this location. Smh

I went to the Apple Store to see about something with my wireless microphone and they told me to…read moreget a new hard case. So I went and I looked around pricing and they told me to go to zag so I did and the guy Danny was very nice and he even offered to clean my phone which was good so now I have a new hard case.

DO NOT COME HERE I…read morehad my iPhone screen replaced here and was told I had a 90 day warranty if I had any issues. A few hours later I started noticing that my touch screen was having issues. I'm not from CT and only stopped by the mall on my way back to DC. When I tried to take it to another Zagg I was told only this location could fix it. I was never told that when I received my service. Nor was I told that by having them fix my phone I would lose my Apple waranty. I've tried numerous times to call and have not received an answer. I talked to Corporate they told me it was a 3rd party vendor so there was nothing they could do. This is complete BS!

The reps told me to come back next day and the phone was not ready. When you go to the store, you…read morecan wait upwards of 5 minutes for a rep to come to the front. They say they have video but it does not lead to the staff coming to the front in a timely manner. Currently have been waiting for 7 minutes with 3 other customer. The other customers in front of me have been waiting 10.

In early December of 2025, I brought my Lenovo laptop in because the frame broke. It took a while…read moreto order a new part, but they got it in late December of 2025 and switched it out. But it turns out the touchscreen didn't work, so after getting settled into my new job. I finally took it back to get it repaired, but the clerk wouldn't repair it for a discount, even though the store shouldn't have given my laptop back without first fixing it. On top of that, the receipt I was given for the claim was for the last one in Decmber of 2025. I was also supposed to receive a call yesterday about the repair status, but I never received it. So I called the store today, but it turns out the claim wasn't made because the repair technician who gave me my receipt wouldn't be back until this Wednesday. And no one but that guy can inspect it.

I stopped by iFix CP to get my camera lens repaired, and I couldn't be more impressed. The…read moretechnician was friendly, professional, and immediately knew what needed to be done. What really blew me away was the speed--my lens was fixed in less than 10 minutes! The whole process was smooth, no upselling or unnecessary hassle, just straightforward service. The repair quality was excellent, and my camera is working perfectly again. If you're looking for quick, reliable, and efficient tech repair, iFix CP is the place to go. Highly recommend for anyone who values both their time and their gear!

He was very friendly and helpful. I'd definitely recommend him to others who are having issues with…read moretheir phone or similar devices.