I went to the Apple Store to see about something with my wireless microphone and they told me to…read moreget a new hard case. So I went and I looked around pricing and they told me to go to zag so I did and the guy Danny was very nice and he even offered to clean my phone which was good so now I have a new hard case.

DO NOT COME HERE I…read morehad my iPhone screen replaced here and was told I had a 90 day warranty if I had any issues. A few hours later I started noticing that my touch screen was having issues. I'm not from CT and only stopped by the mall on my way back to DC. When I tried to take it to another Zagg I was told only this location could fix it. I was never told that when I received my service. Nor was I told that by having them fix my phone I would lose my Apple waranty. I've tried numerous times to call and have not received an answer. I talked to Corporate they told me it was a 3rd party vendor so there was nothing they could do. This is complete BS!

Run away! Do NOT go here, even if it's free! Very shady. After getting my screen replaced, I…read morenoticed there were dead spots on my keyboard. I took it back and the guy replaced it with an entire new screen, explaining there was a defect with the initial replacement. Luckily, I was still in the mall when I noticed the issue. To this day, I still have issues where my touch screen stops working. I've gotten used to quickly pressing the power button off and on, for everything to work again. Fortunately, I don't use the responsive touch features, because those were messed up, too. I 100% regret going here to save a buck. I'll most likely end up going to Ubreakifix or even the Apple store, to have my phone re-fixed, thereby spending more money than if I had not tried to be cheap to begin with.

Excellent new owner. I had previously had my phone fixed here using a groupon. Immediately I could…read moresee that it wasn't a great job as the screen color was off but hey - it cost me $70 instead of $300 with Apple. Within a few weeks the screen began to flicker and steadily got worse. I went back to the store and spoke to Johnathan who advised he just took over the business. I explained the situation and he gave me his number and told me to come back during a weekday when he would be less busy and he would replace it. I reached out to him and came back 9 days later and he took my phone and replaced the screen within an hour for no extra charge. Considering I was not really HIS customer, the service provided out of his own pocket was exceptional! Thanks again Johnathan. I hope this review leads to a few more people using your services...

Tried to get a battery for my iphone......waited 40 min to speak to someone then told not in stock,…read moreorder & come back. OK, a week later its in, once again I drive across westchester, wait for a greenshirted person to come to me and then told OK...come back in 3 hours! Three hours. I had called and was told - come i the morning, perhaps an hours wait to install it . -wasted time, wasted trip, unhelpful and arrogant employee. Told them to keep their battery.

Made an appointment to have my battery replaced - only to find out they don't stock batteries and…read moreI'd have to come back. The staff is great but why would you make an appointment knowing someone is coming in for a battery and not have it in stock???? I received an email that my part is in (5/5) and I have to come in by 5/10 (less than a week) otherwwse it may be given to another customer. You cannot respond to the email and it says to call the store with any questions. I have called the store 5 times between yesterday and today to ask if they can hold an extra day - NO ONE ANSWERS. I get routed to Apple Support Corporate. They have tried calling the store and NO ONE ANSWERS the phone. How is this possible?

1 1/2 hour to transfer data and connect new phone. Horrible service. Kept helping every person…read morewho came in and made me wait because my issues took longer. Finally left, called At&t direct and fixed the phone. Do not go there. One person works there.

Octavio was fantastic. He listened to what my sister wanted. Did not try to get her to buy a more…read moreexpensive iPhone. He took his time with us explaining what were her options re paying off the phone. The phone had to be ordered. It was delivered to her home the very next day. Octavio told us when he'd be working so we went back and he set up her new phone. The guy who delivered the phone would have/could have set it up but she wanted Octavio to do it. He did it very quickly. There were no problems at all. I highly recommend this store for your cellphone needs. See Octavio when you go.

NO MASK ALERT! We should have see the reviews on Google but went to this store by accident while we…read morewere looking for the real T-Mobile store on the corner. This is so not about being nickel and dimed but more about the safety of customers.

Metro PCS should be Metro POS I bought my phone in last week…read morebecause it wasn't working. The migration looked it over for a second and declared it a few years old. Actually no,I got it last Jan so it is 10 months old.After looking at the phone for a millisecond he declared it fixed I went on my way and all the old familiar problems were still there.It was hell without the phone,picking up at airport needing it for work etc.I bring it back again today and of course the guy doesn't recognize me.I tell him the problems all over again and the only 2 options are pay well over 100.00 for a new one or wait 10 days to have one delivered. I don't think either of these options would work for znyone.Once they get your money th as ts it Its your fault if it breaks.its your fault if it is a mechanical problem. NO matter what you are the sucker who has to pay again.So I walked out.Not giving my money to theives.I will go somewhere else and I recommend you do to.The inept unprofessional mgr and staff at Metro PCS @ 59 Mamaronedk Ave are a waste of time.Take my word for it and give your hard earned cash to someone who wants to help you.

My 88-year-old mother, who is hard of hearing, visited an Optimum store on 2/12/2026 solely to…read morecancel he landline phone service. During the visit, sales associate Ronald B told her there would be a one-time deactivation charge related to her phone service cancellation. Instead, without her request or informed authorization, he signed her up for Optimum Mobile service and activated two mobile lines. Reference information: Mobile Reference: 88798065 Transaction Number: 2018195 My mother did not request mobile service and did not know that she was being enrolled in new cellular accounts with recurring monthly charges and activation fees. She was subsequently billed: Activation charges totaling $51.92 Monthly charges of $43.48 for February 2026 Monthly charges of $43.48 for March 2026 Monthly charges of $43.48 for April 2026 We repeatedly tried to resolve this directly with Optimum customer service. I personally spent 1 hour and 40 minutes on the phone, speaking with two billing associates before the call was disconnected. Total, I have spoken with six different representatives, including three individuals named Ahmed, without resolution. In addition, my mother went into the Optimum store on Mamaroneck Avenue in White Plains to resolve, three separate times. Finally, on the last visit, they gave her a number to call to resolve. This situation is especially concerning because it involves an elderly, customer who appears to have been misled during what should have been a simple landline cancellation visit. We are requesting: Immediate cancellation of all unauthorized mobile services Full refund of the $51.92 activation charges Full refund of the February, March, and April monthly charges of $43.48 each Written confirmation that the account balance is zero and closed A formal review of the sales practices involved in this transaction. Each person tried to keep us enrolled, even when I mentioned possible fraudulent activity where I am sure the associate received compensation for his actions. We believe this reflects deceptive and improper sales practices involving a vulnerable elderly consumer. When I called back I talked to Jana who informed me that a credit would be coming within 24-48 hours. The number of people I had to repeat my mother's story to is ridiculous. I asked to speak to a supervisor and was never connected to one.

I had to go into this store two days in a row because I lost my iPhone. Each day, the customer care…read morethat I received was outstanding. On Friday, it was Carlos and on Saturday, it was Davon. Each of them was patient, knowledgeable, friendly, and professional. The store was quite busy each time, and the staff was doing their absolute best to take care of everyone who needed help.

Good customer service ! The consultant took the time to explain all we needed to know about the…read moreplans available and showed no pressure to buy any products they offered. and answered all our questions. I do recommend this store strongly .

Michael really helped us understand everything we needed to know about the plans and our options…read more He explained it clearly and answered our many questions. I haven't encountered such knowledgeable staff at AT&T in the past, so I wasn't expecting much, but he was great and super helpful.