Hello Trolley Yard Store,…read more I really hope the store manager sees this. When the feedback link hit my phone, the system glitched and sent a negative review -- which was the complete opposite of my experience. I lost internet in my building (the landlord supplies it), and Penelope C. helped me get set up fast with a 5G gateway. She explained everything clearly, walked me through the whole setup, and had me out the door quickly. Penelope was patient, knowledgeable, and genuinely helpful. She turned a stressful situation into an easy fix. She deserves full credit for outstanding customer service. Thank you so much Penelope, you saved my day!! I hope this review finds you!

Note that I have a $40 prepaid account with Tmobile for the last 15 years with unlimited talk and…read moretext and 10gig of data - we had a power failure last month, and I was watching a FIFA world cup match - figuring I only had less than 30 mins for the game to complete, I streamed it over my 5g - long story short, I ended up using all my data - I called their cust service, who said they could give me an extra 10 gig to cover the rest of the month, and would go back to my $40 plan - went to pay my bill today, and see the raised me to a $50 plan - I call back into cust service, who stated that they CHANGED my plan completely...talk about bait and switch.. I was grandfathered in at $40 and they took this opportunity to pull a fast one on me...looking for another provider now....their cust service for prepaid sux....

Great experience! Will use again. They were quick to respond and able to fit me in that day.read more

From the owner: TechToucan Solutions is proud to provide top-quality IT services for home and business clients. Our…read moreservices include software setup, computer repair, data recovery, TV setup, internet troubleshoots, Apple and Android phone repair, and much more. We do it all! In addition we also provide complimentary IT consultation services, as we believe in delivering value to our clients and ensuring they receive the best possible return on their investment.

Our company has been using BCS for over 5 years now. We have been using 2 phone systems that they…read moresold and installed. We have not had one problem to date. Any time we have needed them to move extensions around, their response time has been excellent. I'd highly recommend them to anyone looking for phone or internet

From the owner: Connectivity Point specializes in integrated technology solutions for voice, data, video and…read moresecurity applications. We have specific expertise in structured cabling and wireless connectivity, security systems, audio visual equipment, VOIP telephone systems, cellular signal amplification, and sound masking solutions. We work regionally with our own technicians, and nationally and globally through a network of pre-qualified partners, enabling us to be your One Point of contact regardless of location. Connectivity Point works hard to meet the needs of our clients and we welcome the opportunity to do the same for you!

It has bee over a month but now that this issue is finally fixed, I need to express my…read moredissatisfaction with the service received at this metro location. I initially chose Metro based on strong recommendations from my friends and the sick iphone 16e deal going on,however, my experience with the in store setup was plagued by incompetence and what appears to be intentional fraudulent activity. Upon arriving to take advantage of the iPhone 16E port in promotion ($150), I was charged nearly $300. When I questioned the discrepancy, the staff dismissively stated they "don't really do online deals," despite the store being heavily branded with that specific offer. They also said that to the person setting me up, not me directly. Furthermore, I was charged for accessories I explicitly declined three times. I finally just gave in, because I was excited. Then immediately followed the technical and account issues right when I got home. Unauthorized Lines: The representative added a second unauthorized line to my account for a non-existent iPhone 11. Data Falsification: My account was created with a fictitious AOL email address, a fake physical address, and my name was misspelled. Service Errors: My number porting was handled incorrectly, leaving me with a non-functional device when I got home that could only make outbound calls. Plan Manipulation: During a follow-up visit an hour later to "fix" these issues, the representative secretly downgraded my unlimited plan to a 15GB plan to mask the cost of the unauthorized second line. While Metro's corporate customer service has been AMAZING in providing credits and eventually resolving these errors, the behavior at this retail location is unacceptable. Adding unauthorized lines and falsifying customer data is not a training issue, it is fraudulent. I will no longer patronize this location and urge management to investigate these predatory sales tactics to protect future customers. I already put in a formal complaint with corporate but it took over a month and 4 phone calls to fix this bull crap that happened in store. I am only staying with metro because of the customer service from corporate, I will never go into a store, especially this one, again.

From the owner: Switch today & enjoy America's largest 5G network.read more

Tried reaching out today to person who responded to my review but no one in cellular sales could…read morefind out who that was. BUYER BEWARE: Verizon retail stores sell OPEN BOX and REFURBISHED products as NEW! They don't tell you this and they bring them out of the back room already "open" saying that you asked them to set it up for you, when you didn't. I reported them to the BBB and my states D.A.

This place promised wife theyd remove her SIM card during a trade in and return it to her - twice…read more Instead, they sent the phone without doing so and claim they cant retrieve it. This is theft and deceptive marketing. They made what should have been a good experience absolutely miserable. They made no effort to fix the situation. Absolute scammers - we will never shop here again, and you shouldn't either. We are strongly considering filing a police report.

T-Mobile has been hit or miss for us over the last six months. They're going through incredible…read moresystem upgrades, but during the upgrades, some of the data service is flaky. When you have specific problems, in a specific area, support is not equiped to help you. I've been following it very closely recently, in the last month, (it's July 2022 now) the network has been much better. The rates are definitely better than everybody else, the support is hit or miss, if you get a domestic support center it's five star, but if you get offshore, struggling to communicate through the accents, and actually finding someone who knows what they're doing is difficult. Overall I recommend you test the coverage where you're going to use the phone, and if it works, then make the move. If the network was consistently reliable, and support was US based, this would definitely be a five star review.

Don't go to this place for customer service nor use T Mobile for phone service because when u have…read morea problem with your phone they don't help u.they are only good at taking your money and making u get a contract with them.

Great customer service. Timely. Respectful. Able to answer all my questions…read more I was helped by an employee named Joshua, who was able to get me a rediculously plan, and a significantly better phone than the Straight Talk phone\plan i had.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless. Visit us today at 537 Lincoln St, in Worcester, or give us a call at (978) 244-7339.