We went to Metro Carpet and Floors in Farmington Hills and our experience from beginning to end was superb! We purchased and had installed luxury vinyl flooring in our family room and kitchen, and even though we had multiple layers of materials they had to tear up, they finished in record time, flawless job, moved our furniture in and out and cleaned up after themselves throughout the project. Very polite and respectful, fast workers, even addressed some difficult design issues where they had to problem-solve a weird angle on our step. I couldn't recommend them enough! We got 3 bids from reputable places we had used before and theirs was the most affordable. Will definitely use them again, have already told our friends and family to go to them. read more

Stay away from them ... very poor service and they lie about their warranty. I bought it the flooring and installation from Sam the manager and there was problem with the installation even though he requested $2500 additional on the day of installation to level the floor even though the floor was in great shape and no issues. But the material he poured on the floor created uneven spots and created the problem. ... he assured me that he will come back and fix it but asked me to be patient and give the flooring time to adjust to the house. Well it did not and when I called him he refused to fix it after he collected the money! Liar; unprofessional and scam! Stay away. I wish if I hired Costco installer to do the job instead at least they would stick to their warranty. read more

I contracted them to remodel my bathroom. They started on Sept 4th, and the 1st day that they came in they didn't put any covers on my carpet and proceeded to say I should buy new carpeting. In the middle of my remodel they left and said they ran out of tile. How did you run out of tile when you came in and measured?! 3 weeks into it with a lot of calls they finally came back to finish the tile. At every turn, they were trying to nickel and dime me even though we had agreed on a price and had a contract. In addition, when they came in for the remodel they took the toilet out and let water sit in it. The drain is crooked, the tile isn't leveled, etc. Save yourself some grief and don't use this company. read more

Thank you Metro Carpet and a huge thank you to Ryan! Ryan assisted in every way possible to make my search for an area rug successful. I can't thank him enough for his great service and professionalism. I now have a beautiful quality rug in my living room. I'm telling everyone! read more

We spent over an hour going over samples with Ali at this store. He was all about coming to do a measurement and estimate anytime the week of 7/19/21. My wife called on Monday 7/19 and Ali said Wednesday 7/21 @ 3:30 p.m. Ok so at 2:00 p.m. On 7/21 my calls to confirm the appointment @ 3:30. Yep I'll be there says Ali. Now it's 3:10 on 7/21 and my wife had to leave work to let Ali in to measure our new house. Ali calls her and says no no no I scheduled someone else at 3:30 you get 4-5. My wife says how about 5? Ali says nope I have others at 5. My wife decided Ali really didn't want our business very bad. So we will go get carpet at Ali's competition. Ali really wanted our business on Saturday 7/17. But guess he got bigger sales in the meantime. Customer service poor. read more

If you're looking for high end and reasonable priced flooring I highly recommend Metro C & F! Upon recently visiting the Rochester location, I was impressed with the cleanliness, organization, large selection, and great service. I approached the sales Representative, explained the type of carpet pattern I was interested in purchasing, the part of the house I needed the installation, (Steps and hallway) and color. Ali was helpful, directing me to choose from products which worked best for high traffic areas. Once decided which carpet styles I desired, he set up an appointment for the measurements. He arrived at the appointed time, measured, and shortly afterward, gave my husband and I a fair price for the carpet chosen. The following week, at specified time, our carpet was professionally, and beautifully installed by two very nice gentleman. Beforehand, Klodi had me confirm the carpet style and color before installation. Once I matched my phone photo with the carpet ordered, he proceeded to explain the plan to remove carpet, install the new carpet and clean up. My husband and I were very pleased with the results from start to finish. I'm glad we did business with Metro Carpet and floors and why I needed to write this well deserved review. Thank-you Metro C & F for your great service, and planning to do business with you folks in the future. Sincerely, L read more

where do I start!!! first of all try to measure the best as you can before they do!!! they will add a lot of extra carpet than you will need to increase prices. I understand you have to add extra for just in case maybe 10%. but they were adding so so much more. installers messed up a lot or areas ,then install looks like a bunch of beginners did it . made all the flaws aware instantly to metro carpet so they would not say I didn't make them aware. spent $4,000 on just carpet and no one would come look at the problems with the carpet. tried at least once a month for a year and no response back. seems are notacible,and now spreading apart, section of carpet is a slight different shade from the rest. seems like they used different padding on every few steps, some steps are padded well and some seem to have super thin padding, along edges where carpet meets molding, u can see indents because of staples, and carpet separating in some areas where molding meets. so since I have been ignored, I will be taking this to the next step. read more

I got luxury vinyl flooring and carpet installed. The installers did an amazing job. The carpet was for the stairs. It was patterned and the installer spent a good amount of time making sure the pattern lined up for each step. The vinyl flooring was installed throughout my whole home. They made sure each plank was perfectly installed. Have gotten many compliments about the actual floors I chose plus the install. Very happy and highly recommend Metro Flooring. read more

We hired this company to install wood and tile flooring in our house. The wood flooring team was excellent but the tile flooring team did one of the poorest jobs I've seen. The installed tile is not level and is of extremely poor quality. Very unprofessional, rude, and amateur behavior. They sent another tile team to fix their mistakes but they made the situation worse than it was before. I have before and after pictures to prove it. Poor management. It's a shame that the wood flooring team are associated with such a terrible company. This is for a house in Michigan. read more

Stopped in to see if I could get a rug that would work for my house. No one was sitting in the front of the walk in area. Walked to the back. The guy was busy, no problem. But, he came out and was trying to help me find a rug that would match what I was looking for. He couldn't find one. He said, "hey, not trying to be a jerk, but I have a lot to do, you can look if you want." Uh... you are running a business here, every customer is important. I'll take my business elsewhere. read more

I ordered a carpet runner from this store for our hard wood stairs. The gentleman working there was helpful when I was trying to pick a carpet for the runner. He explained the differences in quality and what would look good. He even went so far as to explain which naps would show the footprints and which wouldn't show. In addition, I wanted to order an 8x10 area rug for our bedroom, but felt maybe my hubby should have an option to give his opinion. So they were willing to hold 2 rugs I liked for a few days until my hubby could come take a look at it. And since we were getting a runner made, we worked out a deal on the cost of the area rug, which was great. I was referred to this company my the Costco flooring program, and since I feel that I am the Costco poster-child I was comfortable with this choice. I was very happy and would recommend this company to others. read more

3rd time using Metro carpet in Farmington Hills. The owners are honest, friendly and reliable. Installed new carpet throughout my parents entire 2600 sq. ft. home today and they finished it all in one day. They were so professional and worked so hard! Thank you Ali and Sam for such great service! read more

Al, you are a very nice man. However, you've made three delivery dates for the hardwood for our floor installation and we are still without a delivery. First you said Wednesday, December 14th, then Friday, December 16th, finally Saturday, December 17th by 5:00 p. We've cleared the room of furniture (it's relocated to our eat in kitchen) ripped up the old carpet now we're on hold; waiting for you to deliver. You finally delivered the flooring on Friday, December 19th. You said the wood has to sat for at least a day to warm up to the temperature of the house. You also stated afterwards it would take two days for an actual installation. Al, you have the down payment for this project, so to maintain a great business relationship we need you to keep your word! You promised you could complete this job before Christmas. We are waiting... Stay tune for our update on this review. Right now because Al is such a nice man I will give him 2 stars. Next, we will complete the rating after the installation is completed. Installation Day! December 22, 2016. The installer arrived around 9:30a.m. Cozie worked on installing the hardwood floors in our family room a 18 X 15. At approximately 12:30-1:00 the work stopped. He said nothing to me, he got in his truck and left. I assumed he went to lunch. He came back around 1:50 and he sat in the Van for awhile. I called my daughter who said she would came home around 3:00. He'd come back in and started working by the time she came home but shortly after she arrived he went back out and sat in the van to close to 4:00pm. I'm not sure what was happening at first I thought Cozie was waiting for someone to come and help him. Well around 5:00 he got going again and was working very fast. Lets make a long story short... Mr Cozie did not complete the install until around 7:15. He was actually there for close 10 plus hours for the install. By the time he was done I was completely drained of energy listening to the bumping and rumble of the a motor from Morning to well over into the evening. Additionally, He stacked the empty boxes in the garage in the area where the car is parked and I asked him to please clean up and take the boxes and scraps within. We had to move the boxes so that the car could get into the garage. Al and Cozie are both very nice people, very personable; however I must say there customer service and delivery needs a little tweaking. Never send one man to do a two man job. We were inconvenienced all those days prior to delivery of the flooring; then to install a 18x15 floor for 10.5 hours unconscionable. The workmanship is good - except when I walked across the floor I could hear the floor squeak. There was a high area in the floor that we made Al aware of prior to installation but he reassured us that he could handle the high area and it should not be an issue for the hardwood floor installation. Let me please note: I'm not an expert, but I know you're not suppose to hear squeaks because you suppose to nail down or reinforce the subfloors before installing hardwoods. The floors look beautiful. We put our furniture back into the room and we are looking forward to enjoying our new hardwood floors. Would I refer a neighbor or friend? Well only if they have a lot of time to wait, wait and wait some more to get the job done. This was a very arduous process. read more

I had my carpet installed 09/01/17. I had noticed the seams are coming loose. I had checked to see if its under Metro's Lifetime Installation warranty. It was not. Please read the warranty fine print. It does not cover anything on their part! They use 3rd party installers. Some of them do not speak english. Beware! read more

Amazing experience. Ali ensured we got a great price on material and beat out our contractor on pricing for labor. Quick install, professional installers, and Ali saw the project through to ensure we were satisfied. Will definitely go back to him for our next project. Highly recommend. read more

had our carpets replaced yesterday! the workers were fantastic.. were hard working and very kind, moved all furniture hardly took breaks and their work was spot on. If you need your carpets replaced metro was so easy and very reasonable to work with! read more

I live out of state so I have to do all the work for my rental property remote. I have worked with several different contractors but it was my first experience with Metro Carpet and it was just great! Jad made it very easy for me. Not only he got me a great deal but also he kept in touch with me till the end of the project. He truly wants his customers to be HAPPY. The team did a very good job and were very professional both on the phone and in person.They were prompt and arrived within the arrival time frame that they promised and were very efficient when they were there. True to their word, courteous and without a doubt the best experience I had with carpet companies in Michigan. I would definitely recommend and will personally keep using Metro Carpet for future. read more