Recently had a slow-leak tire repaired and wipers replaced at Metro Ford Auto Sales in Tupelo. My vehicle was ready way before I expected it to be. Also, the bill was much less than I expected. The customer service was exceptional. They were attentive, friendly, and professional! read more

My husband bought a vehicle from this dealership and four days later, it wouldn't crank. We were given a 3 month warranty and brought it back to the dealership on the fifth day and were given no help. We waited an hour for them to tell us that they wouldn't help and directed us to a different dealership to fix the issue and make us pay out of pocket even though we paid for a warranty. read more

Beyron is always available to assist no matter how small or how large the request might be! His team is so helpful and greet you with a warm welcome attitude. I got a set of tires, oil change and alignment and Steven went above and beyond to ensure my Bronco was well serviced! My last three vehicles were purchased from Metro Ford Tupelo with Beyron assisting me from the beginning to the end of the process making it an effortless sale! That is why I trust Beyron and his team with all maintenance on my vehicles. They are the best and Steven ensures you know exactly what is going on with your vehicle at all times! #METROFORDBEYRONANDTEAMROCK read more

I am very impressed with Nathan at the service department. His integrity and professionalism were outstanding. His follow through with the extended warranty company shows me he is very knowledgeable in dealing with them. I was impressed the way he took my vehicle in for service and had the problem fixed quickly. I also want to thank Cory and Connor. They too were very professional when I spoke to them on the phone. I would bring my Ford vehicles to Metro Ford. read more

These folks are car people. Second to none in service . Buy here you will be glad you did.

Read if you want to SAVE $5,000.00 - seriously, not a joke. This dealership is charging $5,000 over MSRP for the Mach E (maybe other models as well). Yes, the car market is a little volatile right now, but this is just greed and an example of how SOME dealers are fueling the frenzy. There are countless other dealers I ended up calling who are NOT charging above MSRP and have stated that their managers refuse to up-charge because they feel it is unfair and unethical. I almost fell for it and started to agree to pay over price, but I'm glad I called around first. Save yourself some money and just call a couple other local dealers who are not price gouging the public. Turns out MOST dealers are not over charging, it's only the few like this one that are trying to prey on the unknowing. read more

I want to first thank Theresa in the parts and service department. Any business that has an employee like her will always be successful. Wonderful customer service and a happy smile to make you feel welcome. The service manager Robby is a successful manager because he steps in when there's a problem and stays on it to the end. Unfortunately the service in the Quick Lane department needs serious work. Though they did try and do the work, they weren't successful and I spent from 7 am till 4 pm there because of a miss diagnosis. The mechanic Steven worked hard to do his job but was limited because of poor diagnosis equipment. They also failed to check my air pressure as well as my batteries even though I asked twice to please check them. After we left I went to a local tire store where they DID check all 6 tires and had to add air in all 6 ( 2 of which were very low. I also checked the batteries afterwards and had to add water to all of them. The person in charge of Quick Lane needs a refresher course in good customer service and making sure the work promised is the work done. Would I go back there? Only to the Ford part of the business and ONLY because of two excellent employees. read more

REALLY!!! I have a new in warranty E450 2017 camper, A check engine light is on and I needed to know what it meant, Called service department to get appointment, was told to bring it in a few days later as they were backed up. I arrived at dealership and was told they could not even look at it for another week, Frustrated with the service department I went to Auto Zone and asked if they could check the code for the check engine light, The gentleman instantly grabbed his diagnostic gear and plugged into the camper and determined it was caused by a loose/ faulty gas cap. Took less than 10 minutes to fix. How does the ford dealership stay in business!!! I would not give a star but there was no option for negative stars as this place is bad!!! Notice on all reviews for this place the owner only comments on cheesy reviews, I don't expect any response from this dealership nor should you!!! Thumbs up for Auto Zone employees!!! read more

I have been having several break issues. Very loud squeaking sound that happened all the time. I also had a slow leaking tire that they "fixed" and then the following day my tire was flat. Brought it back just for them to look at my car and tell me nothing was wrong with it. I went to a local mechanic where they took the time to take my tires off and show me the leak and showed me that my break pads where worn! I will never go to this dealership for anything ever again! I will stick with my trusted mechanics! Unfortunate too since my car has a warranty that's not worth shit! read more

Absolutely awful customer service. If I could give them less than one star I would. In addition to poor customer service the technicians do not appear to have a clue as to what they are doing. Had to take Ford F-1 50 in four different times so they could fix the sunroof. After they supposedly fixed it, it started leaking and rattling. This was not an issue before I took my vehicle in. The last time I took it in for them to fix the problems that they created there was no priority or apologies for the mistake they made. Will never go to this Ford dealership again. I will drive to New Albany next time. read more

I have a 2013 Ford Fusion that I paid for with cash in the year it was released at this location. This car has had several recall issues, and for that alone, I do not recommend it. Maybe the newer models are better, but I cannot attest to that. One of the numerous recall issues was the door latches. I had them fixed 2 times - you think fixing them once would be enough - at no cost to me, since they were covered under the recall. The third time I had them fixed, Ford charged me for it. And since I spent 3 days unable to close my car door, my battery died, so I had to replace that as well. It cost me over $500. Since the door latches have been a reoccurring issue, you think a huge company like Ford would take care of their mistakes. Not in this case. I called the service manager here, who is extremely difficult to get ahold of, for weeks and tried to find a resolution to this situation. I was out of town and had to get my car fixed at Earnhardt Ford in Arizona, and the service manager in Tupelo half-heartedly tried to get me a refund, because he even stated that I deserved one and that it's a consistent problem with the car, that I shouldn't have to pay for it. Did I see a refund? No. He could have contacted the manager at the location I had to get my car fixed, tell them to refund me the service and parts, because it is not my fault this continuously happens. I feel like he didn't try as hard as he should have and now I'm out $500. I've done business with this company my whole life, and during my first issue, I see how they treat their loyal customers. I definitely want a resolution and have been trying for months to contact someone at Ford and get this issue resolved. read more

This dealership is unbelievable. Their service department is so rude and non-committal. Our 2013 FORD fusions door won't latch, we called a week ago asking to come in. They told us to make an appointment the following friend cause he'll have the part then. We drop the car by today, they're all wishy washy about getting the car fixed, only to cal us at the end of the day that they didn't have the part. Ok well I understand since the part is on RECALL that it would be in high demand. They say they're definitely having some in the following Monday but won't let us book an appointment or even drop the car off that Joe I got in case they have free time. This is so UNPROFESSIONAL. This is also a SAFETY HAZZARD. WE CANT DRIVE AROUND WITH A DOOR THAT WONT STAY SHUT. read more

just picked up my 2004 f-150 from metro in tupelo. the R Back glass would not roll up. & we were Expecting Rain. byron & cody assured me that the truck would be left in an enclosed area. that's one thing you can count on..... oh yea the truck looks like it just came off the S Room. read more

Called about Tire Prices for the F-150 We Bought There. The parts department yell at my wife. Will NOT BUY another truck at this place.