Great experience...sales professional Mr. Jimmy Lance was great. He went above and beyond to get me set up in my new F-150. I would recommend this family run Ford dealership for anybody in the market to purchase a new/used vehicle. read more

Metro Ford - F-150 Lariat - Car Dealers Near Me - Miami, Florida

This has to be by far the worst Ford service department in South Florida. I bought my car in 2013 and brought my car in over 14 times in the span of two years. Every time I went "nothing" was wrong with my car. I would have to get a second opinion and bring it back for them to even bother trying to make a repair. Trust me when I tell you EVERYTHING was wrong with that car. By the end not even the radio worked... The service staff is rude and dismissive. They made my experience at Ford terrible. I still own a Ford but i would NEVER get it serviced here. read more

BEWARE OF THIS SERVICE DEPARTMENT!!!!! If I could give negative stars I would! The damage they caused my cars is incalculable. Two Ford Vehicles were being serviced (one I bought there and have PREMIUM SERVICE PLAN)---we suspected negligent work so we booby trapped the cars (we put marks on parts that were still there after they said they replaced them). Discovered that nothing was being done. We complained repeatedly and met with service manager....then, Brake failure on one vehicle 3 months after our most recent service and "dead battery" 3 days after the other was services caused us to check with a third party shop. Results showed that Metro Ford Service was either providing SUBSTANDARD repairs OR WORSE, NO SERVICE at all... TOTAL BRAKE REPLACEMENT was required and $2800 of repairs needed --- Duck tape on front axil, air filter NEVER changed, spark plugs & hoses never looked at, parts put in backwards...etc. etc. etc..... AND THIS FRAUD COST US TOP DOLLAR--The $$$Thousands spent at Metro on our Ford Transit since late fall plus the $1700 Premium Service plan on our Ford Explorer....FOR NOTHING..... THE DAMAGE they caused to both vehicles is now really COSTING. read more

Thank you Metro Ford for all your service and commitment to earn and keep my business for so many years, your sales advisor Davier Gonzalez helped me in every way to get my new lease and get me up to date with my new truck. read more

Do not trust them. I wish I could give them no stars. The most dis honest dealership ever. My daughter called a head of time for financing because she was traveling from Tampa they told her she was approved and all. When she got to the dealership she met with Sales manager Norvell who also told her you're good. They coached her in to what to say to the bank when they called for the interview. She put down $1000 they put on the paper work $1700 so that the deal goes through. They even said they paid the bank Safco to take the deal. Yes her credit wasn't good but they knew that a head of time. Now a month in a half later the deal wasn't approved and they sold her car she traded in and now they won't give her down payment back stating they are going to charge her $10 for every day she had the car and for mileage. It only is she out of her car now also out of her money. We are going to yell this to the world until these dealerships stop taking advantage of people. read more

Metro Ford - This is the beautiful car my daughter purchased. - Car Dealers Near Me - Miami, Florida

Never Buy a Car Here!! Bought a car a few weeks back, and the sales process was ok. The last we heard from the seller, Sheldon Holland, was the several times he called to make sure that we gave him a top score, which we didn't. After we got the car our problem started. We were supposed to call Sheldon after a couple of weeks to make sure the papers were ok and that we could put on our own license plates. After trying to call and email him for several days we tried contacting other people at the store. Finally we got in touch with the cashier who couldn't find our contract which she blamed on the account department. One day after our temporary license plates ran out the cashier finally said she would send us the papers. However, the next day another person from Metro Ford called and said that we have to pay more! We got a hold of the seller, Sheldon Holland, but now he denied everything he said during the sales process. And we also had to go to the store to pay, so it ended with us renting a car to drive 3 hrs to pay something they said was already paid. Anyway, never buy anything at this store, and especially not from Sheldon Holland! read more

Hi, My car was rear ended and needed a new rear bumper. United was the insurance of the guy who caused the accident. When i got my car back the ladys in the body dept. gave me a hard time, especially the black haired one, that sits on the middle desk. She has a terrible attitude towards customers. I had a valid check with me from united to pay for the repair. She did not accept it. She humiliated me by saying i bring a fake copy of the check, ask me nasty questions what i did with the original check from the insurance. Then i agreed to pay with my AMEX, she than kept me waiting 20 minutes til she finally took me to the cashier's desk. After i payed, they kept me waiting for no apparent reason for my keys. She has a ignorant and snotty attitude. She is rude and unprofessional. I am angry these people in the body dept had no right to reject my insurance check! Nasty behaviour i will NEVER be back to METRO FORD again! Best regards read more

Can I give this place a ZERO star? A ZERO is what they deserve in customer service and satisfaction. This place should be the absolutely last consideration in purchasing, or servicing your vehicle. read more

This is the most unwelcoming dealership I've ever been to. I don't think I'll be returning for a new lease.

The body shop at Metro Ford is a dishonest and incompetent business. I repaired Lincoln Town Car after accident. This is what went wrong: 1. My car during repairs was completely salvaged in water. It smelled terrible and it took me more than a week to dry it out. 2. The paint was not matching. The paint had bubbles and uneven application. Ford took an other 10 days to correct their incompetent craftsmanship. 3. Paint was on other parts of the car not related to the accident, due to improper protection and spillage. Ford doesn't take responsibility. 4. Repairs of the parking assistant was repaired but didn't work. Ford had to re-repair the issue. 5. Lincoln emblem on the hood has derbies in it. Ford still denies their mistake. 6. Trunk lid is misaligned, and causes severe leak. Ford denies any repairs on that part. Even pictures from the initial All State adjustment shows that the gap between the fenders and the lid changed. The manager of the body shop Roger shamelessly lies. 7. Hood is not closing properly, leaving a gap. 8. For some odd reason doors in the car stopped closing smoothly. 9. Ford customer service is pathetic. They deny every issue that I have brought in front of them. They said that the responsibility for salvaging my car while it was repaired at Ford's premises, and incompetent craftsmanship is not Ford's responsibility, and suggested to talk to the Body Shop. Overall my experience is disappointing, and I am ashamed for the historical American auto company cowardly degradation. The Judge will have the last word. I do not recommend anyone to have their car repaired at the Metro Ford Miami. read more

I've decided to wait for the 2016 models, so 2-3 months from now. My only contact with this dealership was one hour on site with a young man (Javi), who as much as he tried to answer my questions he was not able to do so. He took us on a drive test without checking our driver licenses nor putting a tag number on the tested vehicle. (Not criticizing, just saying...not sure what the rule is) I left, I gave him my e-mail address and my cell phone number and I told him to contact me if he finds something that matches my needs (I had 3 requirements). I was called 2 days later by another gentleman (tony) (we talked maybe 3 minutes) who told me that I should hurry up, because is the end of the month and bla bla bla (all about him). I asked to send me what they have on my e-mail address, since I lost already one hour with the previous guy, I don't live next door and simply I can't afford to go there only to be told that my options are not available on the trim I want. He replied that he can't do that, and that I have to go there in order to play their negotiations game (which I hate, and I specifically asked them not to do that. I need the bottom line, I want to close the deal in 1 hour)...therefore I did some research during the week and I decided to wait 2-3 more months until the new models are coming and get what I need and not what they want to sell. When I was called to confirm my visit on site I communicated to tony that I want to wait until the new models are coming...he gets all upset (on the phone) and starts telling me how I wasted his time, his boss's time and that I am not a serious client and all that. I had no options but to apologize and politely wish him a nice life...BREAKING NEWS: it's not about you, tony!!!! You are in sales!!!! It was your option to work on commission and not mine!!!!! Ps: Wendy's pays hourly so nobody will mess with your precious time! Shame on you! I am choosing 3 starts because the dealership does look good, including a play room for the kids. I would give the dealership 5 starts and tony 0 star... read more

Terrible service. Can't even describe the experience I had at this place. Terrible. If they made negative stars it would be perfect fit for this dealer. read more

Bought my car from the used lot with the extended warranty. Sales man was ok, nothing spectacular. But he was fast, which is nice. I honestly think I could've gotten a little better deal on the car. But whatever, that's not the point of my review. So key note here is they offered me the extended warranty, which in this case profits them. With that being said, they shouldn't have a problem when I bring my car in for service. So this case. The a/c went out along with my window regulators on two doors of my car. I may not be a master mechanic, but this fix takes 2 days, 3 days max. Even with a shop with 1-3 lifts. So I brought my car here, to their disgust they HAD to work on my car. Don't see what's the problem, I mean they did offer me the extended warranty and I accepted the offer. So they happen to all be nasty. Service manager kept saying "bare with us" Ok, cool. I'm a reasonable guy, no big deal. Then I called about a week later since they never called us for any updates whatsoever. For a dealership that been open for 28 years, an A/c job with window regulators should not be an issue. Or is it just me being unfair? Back to where I was, I called. I got a promise that my car will be done in the following day. Long story short, I got my car a week after that. Truth of it all, my car was fixed properly(shockingly). After two weeks.\r\n\r\nI wouldn't send anyone here. read more

Worse service ever....I bought my vehicle from them, and they didn't even tell me that there was a recall on my steering wheel. I made an appointment for them to service my vehicles because the lights were flashing on the dashboard. After they had my car for a full day, I called them to check on my vehicle, they told me that they didn't have a chance to look at my vehicle and that they had already told me they were backed up and that I could leave it til tomorrow or come get if I needed it. I told them, you scheduled me an appointment, and I was there on time. Plus, I told u I had small cgildren that I had to pick up from school, and I had to work the next day.....Why didn't you call me at a decent time to tell me you won't be able to service my vehicle? I had to call them to find out they wasn't going to be able to check my car out, and they didn't offer me a loaner vehicle. It wasn't until I spoke with a manager, that I was offered a loaner/rental vehicle. They wasn't professional or welcoming... The manager was cool about everything but the overall experience was bad. I took my vehicle to Lincoln of Pembroke Pines, and they took me in without an appointment and gave me a loaner vehicle right away...also told me I had a recall on my vehicle that they took care of...Plus, my problem was, I needed a battery!! Lincoln of Pembroke Pines is where I'll be servicing my vehicle for now on.... read more

I purchased a 2015 Ford C-Max Energi. The sales team were very professional. Specifically, Jose Milian was extremely helpful in finding the car and features I wanted. Together with Jose and another sales person, I test drove several different cars. When it came to negotiating my deal, Jose stepped up to the plate and found the best deal for me. At one point, I had him comparing the best deals on purchasing a new C-Max, leasing the Energi plug-in model, and even seeing what kind of deal I could get on a demo car. He researched all the incentives, rebates, and leasing specials to find out which worked best for me. I was very impressed! He even managed to get the hitch that holds my bicycle rack transferred to my new car as part of the deal! Everyone at the dealership, including the service department, were very nice. The service manager kept me constantly informed about what was going on with the processing of my new car (and the hitch transfer). When the hitch transfer was delayed due to service back-up, I was offered a ride home so that I could wait in comfort in my house until my new car was ready! After I got my new car, the salesman Jose went over everything about the car with me. Actually, that is impossible with all the new technology in the C-Max Energi. Jose called me the day after the sale to see if I had any questions, and insisted I stop in and see him so that he could show me a few things about the Synch MyFord Touch and Navigation system. All in all, my buying experience at Metro Ford was really outstanding! read more

I had been looking for a new SUV for months and was very frustrated with the entire car buying process, until I contacted Metro Ford. The staff was extremely helpful and within a matter of a few days they had found the vehicle I was looking for, had it transferred to their dealership and I drove off the lot with a 2015 Ford Explorer Limited. I love the Explorer and want to thank Danny and Chuck for all of their help. read more

The Service Department, is hands down the best part of this location. Never can complain about the quality of repair received. Lisa was phenomenal! Her professional courtesy made me not hate this dealership any more. I went in for another recall & dreaded the fact that my car had another recall not covered because it was not apart of the lot called in, instead it would come out of my pocket $2300. It bothered me but Lisa informed me of the dangers & suggested I have other areas checked on my car that might've been compromised as well so I trusted her advice & she was right. I would've still been in more danger had she not gone back & forwards with my stubborn nature & made it her business to make sure I was not only happy with my service experience but that I was safe. Plus she almost made me consider buying another car from here just because I appreciated her as an employee there. The whole Service team from the manager to the technicians are AWESOME! read more

So, this is my first review in a while because I am in the hospitality business and often get frustrated with 'Yelpers', so I closed my account. However, I think not enough people 'Yelp" about the good business people are doing, only the bad. So I am going to start a trend of only Yelping when I am happy with a service I have received.... I will tell you that everyone I worked with at Metro Ford was super nice, and helpful. Clarence, or 'Bullet' as his co workers call him, was awesome. To be honest, I probably would not have bought my car that particular day if it wasn't for him. He was just the right amount of helpful if you know what I mean. Not overly aggressive, but as suggestive, informative, and patient as I needed him to be. I am not one of those people who likes someone on top of me when I shop, whether it be for a shirt, or a car. I actually sometimes leave stores if the people working there are too pushy. But at Metro Ford, I was having fun with my 'sales buddy.' And, maybe he's just THAT good, but I did not feel pressured at all. This is really important when making such a big purchase IMHO. After Bullet, Paul took over... and again, did a great job of making me feel comfortable in my new Ford Escape. Happy with my trade, with my price, with my purchase. Now, I love my SUV! but there was one little glitch (nothing major) a month in, and I had to bring it back to service. This is where PAUL in sales was AMAZING. I was super stressed out, and worried because of course I want my new vehicle to be perfect and I had just paid $ for the new car. The service dept. was nice, but PAUL just made my experience exceptional. He took care of the problem to such an extent that I did not have to worry about a thing. He even took care of the $ I00$ was going to have to pay for service because I think he felt my pain, and my purchase was so recent. Either that, or he knew if he didn't I was going to be a pain in the Ass! Ha. At any rate, it was a good business decision because now I will probably buy my 2nd car there too!! Thank you guys for keeping me relatively calm, and extraordinarily happy with my purchase. I will recommend anyone I know looking for a new ride to Metro Ford. read more

They don't call back in a timely manner. When someone takes a message for you they don't deliver it to intended recipient. I drove my car home from the dealership after it was repaired and something was off. It started jerking forward and wouldn't drive like it did before I brought it to the mechanics. I brought it in bc the car wouldn't start after the computer in the car had an issue( before this it was driving fine). Instead of being helpful in a time of stress, I was tossed to the side as if I was lying about the car driving weirdly, and making noises that it didn't before bringing it there. On top of that an overpriced quote by more than an hundred dollars for replacing a part that I would be bringing in myself. No thank you, I'll be taking my money and time somewhere else. read more

Going to Metro Ford is like going to family! They are always nice, professional and courteous.

I went to Metro Ford to purchase my soon to be16 year old son a used Ford F150. I went to Metro Fords because it is a large car dealership, not a buy here/pay here mom and pop shop. I told them how much I have to spend for this truck before I drove to the dealership and Carlos told me that they can make it work. I thought that everything on the truck would be working and to my surprise, there used cars don't all work. Nobody at the dealership told me that the sunroof in the car was not working (but yet they showed a nice picture of it online). The sales Manager Bill Rodriguez said to me and I quote, " You don't have to buy the truck here. You can buy from someplace else." I found him to be very rude and not customer friendly at all. I went to a car dealership 30 miles from my house (passing many others) not to have these problems yet I did. Really Unhappy. read more

great service department and customer service is outstanding also body shop service and work is top notch. I live in coconut creek but choose this dealer for all my needs read more

The dealership preys upon customers. There is a concerted and consistent effort to deceive customers so as to increase the amount of labor and parts far beyond what is necessary. To make matters worse, the parts are often marked up ~50% above competitive price points, which most customers are probably not aware of. The overall business model has truly become egregious, to the point that I have utter disdain for the dealership. While the employees are pleasant on the surface, I view them as wolves in sheep's clothing. I have had several interactions with the service and parts departments and could go into detail about the compete lack of integrity and deceit that I have witnessed. Most recently, when my AC went out, I was given a quote of ~$500 to replace several parts and recharge the system. When I declined this service and got my vehicle back, I discovered the AC was working, that the recharge had already been done and was all that was wrong with the AC. The service agent was aware of this when he recommended I get the additional work done, a complete violation of policy, let alone ethics. Had I not declined the service, I would have unwittingly wasted my money. Another incident occurred when I called and asked for a part number so that I could confirm it was a competitive price point. The parts agent refused to provide the part number, then proceeded to call me a F-in' A-hole when I expressed my frustration with him. A subsequent call to the parts manager yielded little reconciliation. I don't see how they can look at themselves in the mirror knowing that their job is to cheat people out of money; people who are not trained in vehicle maintenance and are thus at a disadvantage. After several of these experiences, it can be assured that I take every possible measure to avoid the dealership. Ford should be an icon of American values but a complete break down of honesty and civility has occurred. This is not unique to Metro Ford, but it is particularly prevalent there. It is sad. read more

People there are unfriendly, just want you to go away...? Don't even think about calling to get something done.. Bought my truck there and unfortunately my wife got into an accident, took it to get repaired they took forever to repair it and 2 years later the paint is flaking off!!!! I wont suggest buy a car from them nor getting anything done for that matter read more

I cannot agree with the last post more. I went to metro ford for the same reason, to turn in my toyota and buy american. The internet dept. and the salestaff all lied to me on several occassions. They had me come to the dealership on easter for 3 hours because the guaranteed me a sale at the price we discussed online. At the end of the day they wanted 2 thousand dollars more, so no sale. Then we agreed again over the phone and online, I came back and after two hours they finally told me the car had already been sold. AVOID this place they are cut-throat and will lie, decieve and cheat you. read more

i bought a used Mercedes at metro ford in November, they are really used car sales people, they did everything/anything for me to with that car, ok, I bought the car. I drove to tampa for thanksgiving, it was raining on the way back, I turned the windshield wiper but I couldn't see a thing, the wiper was so bad and the day i bought the car i had to wait to get it cause a sales person was out in it and it was raining when he got back, so they the thing was bad and they didn't even change it. I went back there the following Tuesday to get the car detailed cause it was dirty when I picked it up and I told them the wiper, the sales guy said I had to talk to a mgr who on vacation. when i got home i had to use bleach to get the stains off from the inside and seat belt. i called about my tag 2x and was told they didn't receive them yet so i ask for another temp tag to be fedexed to me cause i live in fort Lauderdale and wasnt going to drive to Miami for a temp, i was told to call on Monday to talk to a finance person, it was Saturday afternoon. i got a ticket the following wk because the temp was expired. my husband drove to Miami to get a temp tag, that was January 27 not in 4 days this temp will expire and i still haven't received my permanent tag. oh and by the way, before i made a 2nd payment on the car, it said i need to do maintenance, so they had the car all that time and driving it too and didn't bother to do any kind maintenance, not even an oil change. worst experience ive had buying a car. read more

This is by far the worst attempted car lease I have ever experienced in my life. We shook hands on a price, $2,500 down, $350/month with the manager...Done deal? Nope... Salesman came back and said I needed to put $700 MORE down to make it work. We walked out. Salesman called me the next day and said $2,500 down $260 a month. I thought that was fantastic , so miraculous that I rushed back to the dealer. Only to be told the offer was actually $ 360 I said " "wait the salesman said $ 260" Think about it ...Why would I rush back for $ 360 a month when we had a handshake on $ 350. They knocked it down to $355 and I agreed even though I felt tricked, I had taken everything out of my car, changed my car info at condo and the $355 was close enough to the deal we shook hands on the day before. So I filled out paperwork and waited and waited. I was there for more than two hours Then the manager and salesman came out , sat me down and said they made a mistake , that they based all of the deals on the wrong VIN number and jacked up the price again. I left after a few choice words , never to return. read more

I leased my Ford Explorer last year from Metro Ford. That part of the process wasn't too bad. Recently my cars lighter/power ports blew a fuse. The way Ford made the new Explorers does not allow you to simply change a fuse, but rather you need to bring it into the dealer. Before heading to Metro Ford today, I called Frank(the salesmen that leased me the car) and asked if I stopped by would they be able to help fix the fuse quickly. He said yes, so I proceeded to make the 40 minute round trip drive to the dealership. When I got to service, the guy was pretty short and to the point, and let me know that it would be several hours before they even got to me. I explained that I called first and drove from quite a ways away, and couldn't he just help change the fuse quickly since it was so simple. He said no and that I would need to schedule an appointment and come back another time. Obviously this service advisor doesn't get it, and understand that its the little things like this that make or break a business. His total lack of willing to help accommodate me ensured that I will never bring my car to get serviced there again, nor will I buy or lease a car from them again either. Bad move!! I will update with the service advisors name when I get the business card from my car. Oh, and by the way, hide your kids and hide your wife, because this dealership is located in the heart of the hood!! read more

Decided to go "window shopping" with my husband for a new car for him. Both of us were fans of Ford cars, and Metro Ford is conveniently located close to our home. A friend of ours recommended speaking with a sales rep named Sheldon Holland, since Sheldon recently helped him in the purchase of a new vehicle. We headed over to Metro Ford and asked to speak with Sheldon. Turns out Sheldon was off-premises at the moment, but Metro contacted him and he got back to the showroom promptly and started assisting us. We told him what we were looking for as far as pricing and reliability. He made a few recommendations and proceeded to show us what he had that we might be interested in. It did not take long at all to see the car that met our expectations. Sheldon explained some of the car's features to us, as well as pricing, and we headed out for a test drive. Turned out to be just what we were looking for, so we were no longer just "window shopping". Sheldon is a professional sales rep, knowledgeable about the Ford products, polite, patient, easy going and easy to understand and we felt very comfortable in dealing with him. He remained focused on our wants and needs and never tried to over-sell us on anything. If we have an opportunity to purchase another new vehicle, we will go back to see Sheldon at Metro Ford. If you are looking for a new vehicle from Metro Ford, we highly recommend speaking with Sheldon. read more

I went today to Metro Ford in Miami to buy a car that I had seen on Autotrader.com. At the dealership, I clearly told the salesman that I wanted a bottom-line figure which included all fees. I heard him repeat the same to the Sales Manager who would come up with a sales figure. After negotiation we quickly agreed upon a purchase price which I was told would be the amount that I would have to pay. I was then presented with a sales contract whose total was $1200.00 higher than our agreed figure. Pre-printed on the contract was $599.99 which was being charged for filling the tires with nitrogen. Online the average cost listed for nitrogen fill, whose need is questionable, is $2-6 per tire, or, $588.00 less than Metro was going to charge. Another pre-printed figure of $599.99 was added for a "pre-delivery fee" which I have never encountered for a used car. I walked out without buying, having learned that Metro Ford's practices are deceptive and dishonest. BUYER BEWARE!! read more

Buy your car here just to get it serviced here. Or buy it elsewhere if you must, but get it serviced here. Beat up the salesman to squeeze the last dollar of profit out of them if you must try, but don't be misled -- what makes this place is the service department. The service is, in a word, personal, even if you didn't buy your car there. Your service writer remembers you and remembers your car (helps a little to buy a hot one that they like, but they'll be professional whether you do or not), and they remember what it needed the last few times you were there. You don't have to call them; they call you. They wash your car and drop you at your office for free. And they know what they're doing. They're friendly and down to earth. They deal with Ford as advocates for you if it gets to that. They sell you what you need, not add-on fluff to bump up profits. And they work fast and do the job right. Buy a Ford; they are well engineered cars, are durable, and they take care of their customers. And buy it here. The experience will last as long as you own your car. Then restart the cycle: trade it in and buy another one here. read more

dont never go here to purchase a car they lie to you give you the car and let you ride and take it back after 2weeks after they mistake this is no place to be mess IM TELLING YOU just go somewhere else‼ read more