Became a patient at Metro since my friend worked there as a nurse. Great staff, quick with…read morescheduling. Gerrit is an awesome PCP - he's funny and great at making you feel comfortable during appointments. Dr. Elderkin and Dr. Pete were my OBs during my pregnancy - both were very informative and scheduled extra tests and appointments for me, making me feel secure and confident and helped eased my mind. The nurses that worked the floor during my stay were extremely helpful and checked in often, helping us take care of the babies and brought in extra supplies to help with feeds & changes. They offered a lot of guidance and were very encouraging, especially nurse Heather (I believe she is a travel nurse). Overall, I've had a very positive experience with Metro!

DO NOT come to this hospital if you are trans. They will not respect your pronouns, they do not…read morehave to give you gender affirming care and they don't have to refer you to someone that will. If you want to be a medical doctor you don't get to pick and choose who deserves care. I hope anyone that knows transphobic doctors and staff will treat them the same way at their business. It's against my religion to do business with transphobes. University of Michigan you should be ashamed!

I am so impressed with the difference in care at UofM Health -West in Wyoming. Their mammography…read moreservices are second to none, with immediate readings while you are still in your gown. No "come back in 2 wks" to find out what is wrong. Radiology images (x-rays, CT, MRI, etc) are resulted in 48 hrs - and in detail, compared to the diminished-care titan hospital in downtown GR, which takes 3-4 wks bc they outsource their readings & they are devoid of detail. Frankly, I want to know sooner than a month, bc my results may not be normal. UofM Health-West's quality of care, concern, and dedication of funds to put its patients first is unequaled in GR. Recommend this place for all your healthcare.

Emergency Room visit today. I fell on my electric trike wrenched my knee and had a small break on…read moreankle. Nothing is wrong with my knee even though I cannot put any weight on it and transferring is very difficult. I felt I was treated with contempt. My husband and son were there and also felt that my needs were not taken seriously. Pain issues were not addressed thoroughly. I left with an incomplete treatment plan. I understand the limits of the Emergency room, and having my symptoms downplayed has a negative impact as I seek healing.

Nursing and CNA staff were extremely caring and very professional. Doctors were not very…read morecommunicative. Physicians provided little or no feedback on progress. PT was almost non- existent in the 4 weeks our friend was there. Food was good. Facility was clean.

DON'T GO TO BUTTERWORTH! I had a major spine surgery in 22…read more Ive had 4 back surgeries in total, all at spectrum. First 3 went well. No complaints, they took care of me fine. The 4th (the most complicated one.) was a total horror. I woke up after 8 hours of surgery and the nurses at Butterworth wouldn't give me any pain medication. When my doctor finally came in after the second day he ordered me Norco. I STILL never got any medication. The nurse would come in singing..."i have your pain pill"! Only to look in the small cup she held and see one Tylenol 500. I am CONVINCED the entire opium epidemic comes right from Butterworth Hospital. Not only do they take your meds when you're in dire need of them, after you finally go home, the surgeon offers to have your scripts sent to you via mail because you may live a ways away. Those never come either. When I ask about the mailed scripts, they tell me i filled them in the Meijer Pharmacy right below Butterworth Hospital. It doesn't take a rocket scientist to figure out I wouldn't have them mailed just to drive all the way back there to fill them. I was labeled a junkie or something because i kept complaining about not getting pain any relief. I have NEVER been addicted to ANYTHING, not even coffee! And i have PTSD over that surgery and the pain i was in and the nasty way i was treated at Spectrum Health Butterworth. Now i have to have a 5th surgery. I will go to Saint Mary's in hopes they treat me a little better. I'm scared to death.

After my surgery The day shift at Trinity was outstanding, professional, friendly, helpful! As for…read morethe night shift especially the charge nurse not professional not friendly not helpful rather adds stress to your healing process. I wasn't given enough Anesthesia. I heard and felt EVERYTHING! Utter pain! They were laughing talking about how their weekend was! As the surgeon continued to bump the surgical bed with his chair as he moved from side to side! I felt him tugging on the inside of my body. Worst experience of my life as they did NOT listen to my needs I need more Anesthesia! I didn't go into the deep sleep until I got home ask me what I did when I got home I don't remember anything! Colonoscopies I remember nothing, EGD I remember nothing this facility I remember it was a living wide eyed awake horrifying experience. Rate doesn't deserve 1 star

Wow, where to begin. Full and Fair disclosure I was a very unhappy customer when I entered the Er…read moreat Mercy. Overall to say that numerous Nurses(not all by any means) went about their work with the urgency of a sloth with time to kill would be an understatement. While I was bellowing for aid, I could literally hear all of the nurses standing at the nurse station talking about their weekends. When I was discharged I realized why they were so distracted.... they all had their phones out gently scrolling through social media. Excellent! I also got some good pics of them on their phones! When I was leaving I asked the security officer if this was commonplace and he said absolutely! I would definitely search other medical aid while in Grand ... Update: the staff put the wrong address on my Bill and sent my info to address from over 15 years ago. After calling them to find out about my bill they realized they took a pic of my ID and insurance and just didn't update the file.... the incompetence is never ending here.

We are always greeted at the door, there are rather long wait times at certain points of the day,…read morebut you see them working to get as many people back as I can. They do a wonderful job at keeping the waiting room wait times updated. But once you get through the door, things change a bit. The facility is still beautiful. The doctors and nurses are great, but the attitude changes when it comes to keeping someone overnight or longer. They always seem to want to drag out these tests over a few days so you are in the hospital the whole time

St Marys sends nasty sadistic wenches to do blood draws at my facility. One woman actually scraped…read morethe needle around in my arm while trying to sever my vein after drawing blood. She even sneered at me the entire time. Note also that most of the blood draws were not even authorized by the facility. St Marys was just milking the system.

Doctor didn't listen to me at all. Kept interrupting me, talking over me, repeating questions I'd…read morealready been asked. Asked if I was taking a decongestant after I had listed all the medication I'd taken, one of which is a decongestant. Then he told me I have a viral infection and there's nothing to be done. Follow up with my primary care provider in a week. I feel like I got the medical equivalent of being told to go bother someone else. Doctor was rude and condescending the whole time. The nurses and receptionist were nice.

I went in around 7:00 I had no wait time…read moreWas seen right away Extremely professional and nice staff They all were smiling, and laughing I felt very comfortable Also every room and bathrooms were clean Definitely recommend this place

I rarely leave reviews, but I feel it's important to share my experience. I went into this urgent…read morecare with chest pain, shortness of breath, fever, and noticeably crackly breathing. I even told the doctor, Daniel Mann, that I suspected pneumonia. He listened to my lungs for less than 10 seconds, dismissed my concerns, and prescribed me an inhaler, steroids, and a cough suppressant--despite the fact that I told him I did not have a cough. When I asked for clarification about my symptoms, the only explanation I was given was "it's probably a cold." When I asked if he could say with certainty that it was not pneumonia, he told me yes. I had to push just to get a COVID and flu test, because in my life I've never had a "cold" this severe. To be fair, I understand my visit was close to closing time. However, this was the only urgent care open at the time, and I simply cannot afford an ER visit. I was hoping for thorough care and reassurance, but instead left feeling dismissed and confused. Over the following week, my symptoms did not improve and actually got worse, especially the difficulty breathing. I ended up going to a different urgent care for a second opinion, where they performed a chest X-ray and confirmed I do in fact have pneumonia. That means I spent an entire week untreated, walking around contagious, exposing my baby brother and my best friend who has severe asthma and lung issues. This misdiagnosis and dismissal could have had serious consequences for me and the people around me. I am extremely disappointed in the lack of thoroughness and the disregard for my symptoms, and I would strongly caution others about the level of care provided here.

Great staff and knowledgeable nurses and doctor. Little wait time and quick diagnosis. Conveniently…read morelocated.

I came in for extreme pain in my knee from my job. The NP there examined me, totally avoided that…read morearea! Went for my history of back pain and scoliosis. They ordered 4 xrays of my back instead. I also had bilateral hip replacements, brought up history of that. NEVER checked my knee!!! NOT ONE XRAY! I asked for PT, SHE saw how much pain I was in for my knee. I was approved of 6 therapies. I only took 2. The DR there, got me into a room and just about yelled at me to go back to work! I couldn't even walk with my knee in so much pain. I stayed off from work for a month. I got a bill saying I was denied Workman's comp. $901.74. I was to pay this on my own. I stopped going for PT there because I realized they work only for the companies. NOT YOU! I would have gotten better care at an ER. I recieved a letter from them stating I was NON COMPLIANT! Are you kidding??? I gave them my insurance card, they NEVER SUMITTED IT!! This place should be shut down!!! SCAMMING!

This is the perfect example of a terrible medical facility. look for something else. They don't…read moreaccept insurance cards "BCBSM" and the paperwork was filled out wrong so my insurance would not accept. i went back in to have it corrected and they said we can't fix paperwork that has been signed. So now im out $1,265.00. they just want to take your money. The service was a joke also. A physical consisted of bending over to touch my toes and a heart rate check. Really, that's it. 40 seconds and $231.00. Physical 1 231.00 Influenza (Flu Shot) 1 45.00 MMR Vaccine 1 304.00 RPR with reflex to FTA-ABS 36126 1 101,00 T Spot TB Test 37737 Quest 1 213.00 Varicella Vaccine 1 239.00 239.00 Hep B Recombivax (3 shots) #1 1 132.00

I was inpatient at Butterworth Hospital from July 30-August 5. Dr. Mathew Chung performed the…read moreWhipple procedure and it took 4 hours. I can't say enough good things about Dr. Chung and his team. My recovery went really well, and I feel that's due to his expertise. I saw him every day in the hospital (except the weekend) plus another member of his team saw me every morning. I felt very well cared for. I also want to commend the nursing staff....especially Katie, Alyssa, and nurse assistants Bronwyn, Jack and Sequoia. Everyone was very attentive even though they have so much to do. Being in the hospital is never pleasant, but the care I received at Butterworth on the 7th floor made the experience bearable. A big thank you to all the staff...you are appreciated!

2 of the nurses in charge of my daughter were so rude I was beyond shocked. I walked in to seeing…read moremy daughter having a panic attack because they were trying to pull her from a room to stick her in another room with someone when she's got lupus and can't be susceptible to other people's illnesses, and instead of comforting her for being extremely rude and the one sat there when I asked her why was she treating my daughter like that? She looked at me and said well I can get a supervisor or security and I looked at her and said you're gonna need both of them they treated her like crap and then the second one that came in I was explaining to her what happened and then she got quiet and then started being rude and I asked her what was that about and she said well you were talking about my coworkers and that makes me feel triggered and started treating us bad it was like insane skit from a reality show that you couldn't believe was actually happening. They were so rude and nobody did a damn thing about it. They are heartless in there. They don't give a damn about people. I will never step foot back in the hospital.