When my sprinkler was serviced the tech did not program the unit (or even ask what I wanted) We are required by our municipality to do odd or even. When I called the next day I was told I had to wait almost two weeks. When the tech showed up, it took him less than 5 minutes and CHARGED me $100. I called the office to complain, I was told manager would call me back. Still waiting. I emailed and no response there either. Poor service! Avoid them. read more

Our sprinkler system is 20 years old! We've had numerous sprinkler companies come out for maintenance over the years. We also accepted that our system ran substandard, due to its age. Today was another story. I had decided to switch companies after reading the reviews for Metro Sprinklers. And we might add, best move ever! Billy and Tyler showed us how the majority of our heads were cracked after years of the previous company failing to winterized it correctly. These men knew what they were doing! We are sooo pleased with the way our sprinklers are working now. I can't remember the last time the pressure was so good. Our 20 year system is running like new again thanks to Billy and Tyler! Thank you again!! read more

AWFUL!!! They came out to turn on our system for the summer. Stated that there are a bunch of heads that are broken, but that they could not give us an accurate quote to fix them. Then charged me $180.00 to walk around my property and tell me about everything that was wrong. Total scammers! DO NOT use this company. read more

This company quoted my parents $50 (2 quotes, both $50). When the crew arrived at my parents house, they saw they were elderly, and the price suddenly jumped to $125.00. My Dad said No. We had another company go in two days later and they charged $25.00. Keep this company away from your elderly parents! read more

I scheduled a sprinkler turn on for today and was told it would be sometime after 12pm. I called the office at 12 to see if they could provide a more narrow time frame and was told they came at 11am and i wasn't home. The lady confirmed my time slot of after 12 and said they came early bc they had a missed appointment in the morning. She was very rude about it acting like i was supposed to be there an hour before the appointment window. She said they would be coming back between 2-5. An hour later a girl named shelby called me and said i missed my appointment time saying she called me yesterday and spoke with me and that i confirmed it was okay to move me to the morning slot which i NEVER did as my kids have swim class EVERY Friday morning. She repeatedly claimed this saying i was wrong and that we spoke. We did NOT! She then said they probably cant come back today and want to reschedule for next week. I used metro 3 years ago and they did a no call no show on me then too! NEVER EVER again!!!!! read more

This Company is shading & it is not a Free Estimate as it states online, they want the estimate payment that day & you must pay that day to get whatever needs fixing that day also. You can't schedule it later. I called & made an appt. & confirmed it was a Free Estimate set the date but they couldn't tell me what time he would arrive & said he just shows up & doesn't normally talk to the Home owner or knock on door to inform who he is or what he's doing on your property. He just enters the property & starts. I recieved a phone call the next day after making the appt. & they now say it's not a Free Estimate & the 1st 1/2 hour is 85.00 along with the rest of what they charge after that for Estimate & they bill on-site because it must be done that day. I only needed an Estimate. And planned to schedule the work to be done once I recieved the funds from the previous home owner who agreed to reimburse me for their damage. Why are there so many company's out there like this? This is false advertising & extremely shady. I was brought up better to respect what you claim to people & post. Everything about this experience was terrible just trying to set up an appt. I'm so glad I decided not to go with this company. I've wasted my time & energy baking this company, and thought for an entire day I already had my appt set. Now I have to start over. Like many other company's they will probably respond to this complaint to make it look OK, don't let them fool you because they don't offer the Free Estimate, you can't schedule it to be fixed in the future. I would hate to see what they actually charge all the poor people out there that don't realize their already being shady poor businesslike from the very beginning. read more

I had the same issues as many other customers with this company. ''Free '' estimate never happened. Instead , without telling me about charges for SERVICE CALL they asked me to pay $ 85.00 after guys been at my property for 15 min taking pictures.!!!!! When I asked for receipt , they didn't have it. The next day invoice send to me with late payment. Invoice was for 30 min of work. !!!! DO NOT HAVE DEAL WITH THE LIERS . PLEASE let me know if we can fight together for customers rights and protections. read more

WORST EXPERIENCE EVER.. Terrible company and service. Metro Sprinkler was out to do a spring start up. There website states "We inspect all parts and materials for function and make any necessary adjustments to ensure a properly running system. This can include a simple head change to the addition of entire zones or system repair". Two guys were in and out in 30 minutes, as I checked the back yard sprinkler head after they left, I noticed a sprinkler head not working and water was flooding everywhere next to the house. Called to complain why am I being charged $85 when all of my heads, parts and materials were not properly checked as advertised. All I was told by staff member Shelby and Christina the supervisor was they did not see anything on the report, and they must have missed a head. This is completely unacceptable when this is the type of work, they are supposed to be professional in. Come on, this is all they do, and you mean I did not even get an apology or anything, or even we can get someone right out to you, they are really quick to give excuses and try to reschedule another appointment two more weeks out and charge you more money for another $70 service call when the broken head should have been found the first time out. These guys are quick to come out for their $85 dollars and also very quick to leave you with a broken head, flooded yard, and another $70 service call. Do not use these scammers. BEWARE of Owners false statements after this is posted. My negative experience I had and others on here speak for themself. Do not let this happen to you! Please read all the other ratings and make an informed decision before using this company. read more

Came out to find irrigation valves, dug up my lawn, never found the valves and charged me 240$ Got mad at me when I questioned bill, Stay Away from these guys. read more

I'm not one who does to many yelp reviews. I'm just to busy. This company is well worth my time. I've had them for a number of years and they have been spot on each time. Doing requested work, blowing out the lines, opening up for spring. They have been professional, courteous, and on timely. When you find reliability, you keep them for life. Thank-you Metro! read more

Beware of this company!! my mother is in her 70s and they told her that the pump needed a tune up and that it would be $80, they ended up charging her over $1500. I tried talking to the secretary last week and she hung up on me???? read more

Unreliable. Should have read the reviews. Had an appointment between 12-4pm. We couldn't wait past 4. When we called the company and Yule them we couldn't stay past 4, the woman on the phone said they were just down the street. When my husband said his father in law would be there shortly, they said ok. Instead, they left. When I called to ask them about it, she said "they don't wait, they just move on to the next customer". Then why waste my fathers time coming over if they wouldn't wait? Why not be upfront about it? She argued with me on the phone for the next few minutes about how they don't give courtesy phone calls that they're on the way. You're just expected to be available the entire day. read more

AWFUL customer service. I would NEVER recommend this company. Very rude and unprofessional office manager AND employees. If you research the company reviews, you'll start to see a trend that it is common for them to belittle you, make all kinds of excuses and try to turn the problem around as if you are the one who is the problem. Service guys show up and you are an inconvenience for simply hiring them. Their sprinkler season start up adjustments were awful. Rather than saying a simple 'sorry,' they will proceed to tell you how it is impossible for that to have happened and that they 'never' do this or that. I wish I would've read the customer reviews before I hired them. read more

Do not use Metro Lawn sprinkler Services (MLSS). MLSS came to my home June 2021 to adjust sprinkler Heads. While doing so MLSS severed the cable for TV and Internet and would not take responsibility or reimburse me as I had to pay the cable company to lay a new cable. One head MLSS dug up and adjusted is adjacent to and directly in-line with the cable junction towers. MLSS's website states that MLSS calls Miss Dig before digging but they didn't. Behavior of office staff and Mgr. Chris Rissman is the same as noted in other non-positive reviews, denial and blame. This has been reported to the BBB as well. read more

Had these folks come out in the fall to shut off the sprinklers and again in the spring to turn them back on and perform maintenance. On both occasions they did a great job! Technicians were friendly and knowledgeable and the prices were very fair. Will use this company again! read more

So dissapointed with their service. They came out 1 month earlier and did a fantastic job changing out 4 old sprinkler heads to gear driven ones and also our vacuum breaker. Had them come out again 1 month later and got charged an extra $75 for same amount of time but less work. I had already taken 45 minutes to dig up around sprinkler heads. Got charged an extra hour of labor that was bogus. Won't be using again read more

They don't do the job requested. Claim that they weren't told certain things by customer. Customer is always wrong, they're always right. Hidden fees that end up being the customer's responsibility despite the company being at fault. They broke the pump house too. read more

This is the worst company I have ever dealt with as a homeowner. They're pricing is outrageous,they broke my rust line because they didn't know how to winterize it and made excuses. Started up my sprinklers ,,nine broken heads shooting in all different directions, told me I was all set, 600$ they were here 20 min. They never told me about heads broken/leaking and did not fix. Had to hire a new company to come back and fix all their lack of work. read more

had metro come out to fix a Champion Anti-Siphon Brass Valve . after they showed up and were there for 1 minute was told they didnt carry the part charged 85.00 dollars and left what a joke will never use them again!!!!! read more