Devin is amazing! He got there so fast and he was able to get my keys out of my car so quickly!!!…read moreSuch a wonderful value for the service on top of that he is very professional and an all-around amazing human :)

Requested two doors to be rekeyed. Only gave me one key per door. He did not care about giving me…read moretwo keys per door. Also he did not care if I am satisfied as a customer or not. Told me that he did not care if I used him next time. I paid him as initially agreed though he did not give me two keys per door claiming industry standards. He did not tell me about his industry standard of one key per door when I talked to him on the phone.

Very quick and efficient service. Replaced our mailbox lock. Would definitely call him again.read more

Repeat customer here! Mika was courteous and professional and went above and beyond to ensure the…read moredoors open and close smoothly and are now easy to lock. Would recommend for any home or business needs.

Great operation... when you can get their attention. I've used them for two businesses over 20+…read moreyears. But post-COVID they just don't seem to care to return calls. Sad.

they need someone new answering the phones... customer service is terrible. I called a few moments…read moreago and the lady that answered instantly started yelling at me not answering my question... makes me feel as if they don't value customers I will be seeking elsewhere to get all of my locks changed... she will definitely run all your customers away if it doesn't change I will not refer anyone to them

Austin did a great job! He was very personable and quoted a fair price. Resolved my issue and was…read moreon time. Highly recommend to get the job done!

I managed to lock myself into my condo. Strange but true. They sent Israel to help. He was a…read morelittle confused (probably about how I'd managed to do what I did) but eventually figured out how to get in. He replaced the battery in the lock and then put it all back together. He arrived within 30 minutes, no small feat on Friday afternoon. He was pleasant.

Service Requested: Residential Door Lock Replacement…read more The handle of my front door was consistently getting stuck and entering was becoming a bit of a challenge. I called Urgent at 11 yesterday morning and the locksmith (Ryan) was at my house an hour later. After his arrival, I decided to switch out the deadbolt & add keyless entry. Ryan suggested I go purchase the system of my choice & he would return the same day. I drove to a big box store & after texting him several of my choices (while still in the store) he confirmed what would work best. He then drove to my house for a second time, promptly completed the job, fine tuned adjustments & even vacuumed the work area. Responsive. Reliable. Personable. Professional. Will definitely use Urgent Locksmith Atlanta when the need arises again. Thanks Ryan!

RUN THE OTHER WAY…read more Moved into a new build and called this company for a rekey. They got the rekeys done, but didn't tell me that two of the doors they rekeyed had faulty door handles. Also suggested I get deadbolts AFTER they completed services and I paid. Would have been great to know that before I paid for 10 locks to be rekeyed. Rushed off to the next job and was terribly rude about it. Save your money and go elsewhere!

Fast under 30 minutes, replacement keyfob for my f150 truck since I lost one of my car keys…read more Friendly customer service at a fair price.

Not sure if i remember the name correctly 7/09/26 but i adored John very much he was super duper…read morehelpful, efficient , charismatic, made my overall experience top notch he was able to assist with my battery fob change $10 and creating a new fob key for my Nissan excellent price $170 to program and cut the key . Will definitely be coming back for any key/lock services, highly recommend.

Went to the Fox for what turned out to be a very expensive night. No idea how I lost my car key…read morefob. Called AAA and they had no locksmiths available. So much for a Plus membership! Then came the scare tactics. Without a key, towing the car could cause damage so they have to use a truck with "special tools." AAA only pays up to $100 of the tow anyway and their contracted locksmiths are shady. To Yelp I go! Yelp sent my request to a few companies. Three called. One said he could get me into the car but couldn't make a key. Another said he was too busy. Sonkey was the easy choice! Christopher was very nice on the phone which is important when you're stranded downtown at night. He gave me a fair price ($250). I know because I called around to compare. Another company charged more for "programming" the key fob. Chris also provided status updates. When it took longer than the 45 minutes he'd quoted he let me know how long it would be. No-one does that. When Chris arrived he put me at ease by telling me about himself. He's a producer, musician, song writer and makes worship music. Sometimes his son works with him. Hence "Son"key. Payment was easy. Use Zelle to avoid credit card fees. Most importantly he made me a key fob that was as good as my original. I've had some really raggedy replacement fobs so that's a blessing. He provided an invoice too. In short, I saved Sonkey in my phone in case I'm ever in need of a locksmith. Extra points for supporting a small, black owned business. 100% recommend!

Sonkey communications were appreciated for coordinating ETAs and other related issues. The service…read morewas prompt and professional. I highly recommend this business for all your locksmith needs. I appreciated the company's patience when I was delayed.

$400 "professional" installation. The job was a simple a deadbolt install and he did so so much…read moredamage to our door. We reached out to the company multiple times afterward with no response. Obviously we would never use this company again. Edit: response is just not true. We were told an in frame bracket would be a lot more and wouldn't be worth it as long as we were comfortable the bracket not being flush. The tech ended up hammering the door and not properly screwing in the hardware making any future work a lot more complicated. It was a new deadbolt install, the tech cut the door to prep the install, there would be no reason the purchased lock isn't compatible. The tech even made the mistake of cutting an incorrect hole which he said he would deliver a plug and never did. It's clear the finished work isn't properly done, the initial agreement on it being flush within the frame is something else. We tried to reach out many times via email and cell after since we felt a $50 refund did not resolve our issue and we wanted to work with you offline. You haven responded to any calls or emails in months but responded to this review in a matter of minutes ?

Worst customer service ever. I wouldn't trust these people. Had lock changed. Broke within a week…read more Took 13 days to come back. Safety issue couldn't open back door of business.... horrible and very unprofessional. They might come and break in afterwards is how I felt when asking questions about the lock they installed. Had an attitude because they had to come back. Never will use them again. As the owner he was horrible.