Well I didn't get Eugene, so maybe that's why my experience wasn't as great as everyone else's. We…read moreneeded an emergency locksmith to get us into our place after we locked ourselves out. The star is for the guy showing up on time on a Sunday night, and for getting us in our home (although if I could give zero stars, I would). It cost us around $175 and after we were in the house, he asked us for payment in cash. We don't carry cash. He wouldn't take a credit card (despite them advertising as credit card friendly), so we paid with a check. However, the locksmith had no idea what he was doing. Our lock AND door are totally busted, broken, in pieces. We had to give up a day of work (since we didn't have a way to lock the house) so the technician could come back Monday night and fix the lock, only for him to tell us he had the wrong size lock with him and wouldn't be able to fix and replace it. He had no idea *how* to fix it, even though he's the one who broke it. On Tuesday, he was supposed to come over in the morning to try again, but called us to ask if we could ask our office if they have replacement locks he could use since he didn't have the correct part. We had already explained to him on Sunday that no, they don't, this is not an apartment complex but an owned condo. They don't carry locks, we don't have a maintenance office. That's why we're calling a locksmith. He said he could not help us. We ended up calling a different locksmith company to see if they could help fix the damage done by this company, because J&M's technician didn't have the parts to fix what he broke. Plus, he asked us to call someone else to find the lock. According to the new company, there are pieces missing and broken, and they made so many errors that we need a specialty lock ordered. Now I have to keep spending money to fix what they damaged. We called J&M on Tuesday to explain the damage that was done and ask for a refund and/or damage reimbursement since they directly caused the unnecessary damage to our door. We sent photos of the damage, per their request. We called them twice and both times they said they'd call us back - they didn't. We called again, they didn't answer. We called twice on Wednesday, they still didn't answer. We sent a text on Wednesday asking them to call us back, and they finally texted us back saying they wouldn't do a refund because we didn't contact their office - even though we had been in touch with their employee directly. Their employee said they didn't have the parts, the reason we had to contact another company was because they didn't have the parts. And yet their reason for not giving us a refund is that we should have contacted their other technicians? NEVER do business here. Ever. This was beyond poor customer service, it was a never-ending nightmare. I even filed a complaint with the BBB, which the company ignored (this action can be found on the BBB website).

Eugene was punctual, reliable, courteous and reasonably priced to unlock my car door…read more I would recommend him to anyone needing auto-locksmithing

Quick response to call and appointment made. On time and…read moredid a fantastic job! Thought the fee was reasonable. Would recommend this locksmith to all!

Hunter was accommodating of my schedule, fast and all for a good price. Would definitely use him…read moreagain.

I called this locksmith on a whim and they dispatched a technician to my house faster than Jimmy…read moreJohn can make a sandwich! I bought the lock I needed beforehand and they installed it quick!! In and out!

They overcharge women. I got a key programmed and cut and was charged $270 which they said is the…read morebase price. My husband went two weeks later and they said they "felt sorry for him" because he brought a key in that didn't work so they gave him cut and programmed two keys for him for $200. Our cars are the same year and are both push to start. This is the second time I've been here where they overcharged me and the first time I thought it was just a one-off situation but this proves it. Ladies please call around and compare prices first.

Mr. Paul took excellent care of me. Was very helpful and professional. Highly recommend. Salute…read moreBrother!

Professional, courteous, and fast service! I lost my car key while visiting family in GA. I found…read morethis company through a Google search, found great reviews so I decided to call and Paul did not disappoint! He gave me fair pricing and same day service during a holiday weekend!!! I was extremely pleased with the service I received!!! Would absolutely recommend this company to everyone!!!

Very impressed with the services provided. His promptness was unmatched, very professional,…read morecourteous, and attentive to details. He unlocked, programmed, and cut my new keys within minutes. Tested all the buttons. I definitely would recommend him to anyone. Not to mention the price was AMAZING. You will not be disappointed.

I lost my car key recently and sadly didn't have a spare, so I needed a new one made. I contacted…read moreseveral local locksmiths here on Yelp for estimates. Mikhail from Bonlock responded quickly and with a more affordable price than other companies I contacted. He also had appointments available for that same day, which would be really convenient if I needed the key urgently. He met us at our home (where luckily my car was located) and was friendly and professional. He had our key to us really quickly! We were also offered a second key for a low price. The whole process only took 10-15 minutes. Overall, I highly recommend this service if you need a locksmith.

I needed to get a spare key for two cars. The service was excellent! The keys were made quickly…read moreand the price was great. I would definitely recommend Clean Cut if you have a lockout or need spare keys. They provide excellent customer service.

Very quick--got to our house in 21 minutes after calling 11:17 pm. One door wouldn't work (which…read moreactually makes me feel better that even with his professional tools, he couldn't get it), so he had to drill through the lock. He had all the tools he needed though. We appreciate that he got here quickly and was prepared!

Called for service on a Sunday. He did not charge for an emergency cost rather just $20. That $20…read morewill be waived if he continues the service. We had problem with few locks and a closer. He took care of them really quick.

TL;DR: Overpriced, doesn't listen, poor workmanship, bad materials, and will leave you in the…read morelurch. AVOID AT ALL COSTS! I called this company to come fix a lock where the tumbler had come out. I don't know if they contract their work out, but the guy that showed up didn't have the right tools to rekey a tumbler, and he literally took my key to his car to try all the deadbolts in his trunk in the vain hope that he might hit the lottery. He tells me he can't get a lock that matches the one that's in the door, but that he can get a generic equivalent that will look close, and he'll be back tomorrow. So I spend a night with a door that anyone could open with a screwdriver. I considered calling them back and canceling, but I stupidly let it ride. He comes back the next day, rekeys the new lock and puts it in. That's when I notice it doesn't look anything like the lock it was replacing. I ask him about it, and he claims that I had agreed that all that needed to match was the color. So now I have a modern style deadbolt jarringly paired with more classic style door hardware. But I've already gone 48 hours with no functional lock, so I figure I'll pay the guy and call someone else. Yeah, he asked me for $205. For 15 minutes of work and an off-brand lock mechanism. I lost my cool and swore at him, and he "fixed" it by cutting the ask to $185, claiming he could waive the "trip fee". At this point, I just wanted him out of my house, so I left him swipe my credit card. After he left, I went to close the door behind him and realized he got the bolt slightly off center, so I have to shake the door after pulling it closed to get the deadbolt to close. I'm going to be paying someone to redo this shoddy work, and I'm posting this review in the hopes that you don't make the same mistake I did. AVOID AT ALL COSTS!

I had just recently moved into a new apartment and lost my file cabinet key. I called them and…read morewithin the half hour I had a locksmith at my door. He was friendly and fast. He even gave me the locking mechanism from it for when I found the key. Price was extremely reasonable. I hope to not need a locksmith again, but if I do, I'm calling them!