I rarely leave reviews, but I feel it's important to share my experience. I went into this urgent…read morecare with chest pain, shortness of breath, fever, and noticeably crackly breathing. I even told the doctor, Daniel Mann, that I suspected pneumonia. He listened to my lungs for less than 10 seconds, dismissed my concerns, and prescribed me an inhaler, steroids, and a cough suppressant--despite the fact that I told him I did not have a cough. When I asked for clarification about my symptoms, the only explanation I was given was "it's probably a cold." When I asked if he could say with certainty that it was not pneumonia, he told me yes. I had to push just to get a COVID and flu test, because in my life I've never had a "cold" this severe. To be fair, I understand my visit was close to closing time. However, this was the only urgent care open at the time, and I simply cannot afford an ER visit. I was hoping for thorough care and reassurance, but instead left feeling dismissed and confused. Over the following week, my symptoms did not improve and actually got worse, especially the difficulty breathing. I ended up going to a different urgent care for a second opinion, where they performed a chest X-ray and confirmed I do in fact have pneumonia. That means I spent an entire week untreated, walking around contagious, exposing my baby brother and my best friend who has severe asthma and lung issues. This misdiagnosis and dismissal could have had serious consequences for me and the people around me. I am extremely disappointed in the lack of thoroughness and the disregard for my symptoms, and I would strongly caution others about the level of care provided here.

Great staff and knowledgeable nurses and doctor. Little wait time and quick diagnosis. Conveniently…read morelocated.

I've been in search of a primary care provider for the past year as my favorite provider of all…read moretime left her practice. I asked around and heard some great reviews of Sarah Mika at Women's Health Collective. After reading more on their website, I was very interested as they sounded like a holistic, woman-focused, non-judgmental and inclusive place for healthcare. I was able to register for a new patient appointment and got scheduled for an initial visit pretty quickly. When I arrived at the office, I especially loved that they had a land acknowledgement posted. The office staff that I interacted with were so kind, lovely, and sweet - I give them 5 stars for sure! I also really liked the friendly medical assistant who took my vitals and history. Sarah was less friendly. She was professional, but I just didn't get a very good vibe from her. This was reinforced when I saw her a second time recently for a sore throat. I felt that she was dismissive of my concerns about an over the counter med she recommended, and I felt like she thought it was silly that I came in for a sore throat (even though she asked me to come in after I sent a message through their portal). I honestly felt like she was rolling her eyes at some of my questions. This was so off putting to me, I immediately started looking for other providers as soon as I got home from that visit. To top everything off, my next checkup that Sarah scheduled was cancelled with no reasoning - I get that things happen, but it was just an added annoyance that further cemented my decision to find another provider that I really mesh with. Sarah seems like a fine provider for someone who doesn't want to make a personal connection or have shared decision making about their healthcare. Again, I have heard several glowing reviews about her care, but it ultimately was not a good fit for me at all.

My PCP referred me to WHC and I have really liked this office. My doctor is very professional and…read morepersonable. She listened to my needs and didn't just try to push pills onto me. The pelvic floor Pt is also a great service that helps patients like me learn about our female bodies. I recently had a check up, but had the flu and the office was super flexible and let me switch my appointment to telehealth... arguable the only positive thing to come from Covid in 2020. Overall a 4/5 stars for a doctors office. I do think that their schedules are very full so that is challenging on the scheduling side of things.

SCAM!!…read more Contacting the bbb on this place. We called 2 months in advance to set up a pap for my wife with an Md. We are told we will get Cindy and 100% get a pap. I called 2 times in between to confirm these things. They promised me both would happen same day and with Cindy. Sydney, a pa, has no idea what is going on, doesn't know how to do a pap or how to do physicals on new patients! My wife is there and she is seeing a pa and they are saying she should go somewhere else for a pap. They also couldn't do a complete physical because it was her first visit. Absolute scam of a place with zero competence. Never go here. This place should be closed for a stupid money grab

office staff and Nursing staff are not nice ( Rude) with Pt. I do not not refer to this office…read moreespecially Minority community patients their New office is located 4070 Lake Dr. SE, Suite 101 Grand Rapids There are good doctor in GR.

This review is mostly for my new doctor Courtney Millward, DO. I saw her for the first time…read morerecently at this location and I was really impressed with her compassion and care. So often it can feel like you're rushed at a doctor's office, but Dr. Millward answered all my questions and never made me feel like I had to hurry. She was easy to talk to and I felt totally comfortable asking questions and learning from her. The whole visit was great as well; I was able to complete all the intake paperwork online ahead of my visit which was really convenient for me. The staff checking me in and out were very kind and pleasant. Masks are required and they provide medical grade masks for everyone as well as taking your temperature as you enter the building. I think it's so important to have a doctor that you trust and can relate to, so I'm so happy to have found that at this location with Dr. Millward.

This review is for Spectrum Health - ENT on Lake Drive. Call and wait times are incredibly long…read more Doctors have always been helpful but being able to get through to them is often difficult.

Office experience is in the TRASH. Told me I could not be a patient because I couldn't stay on…read moreHold. 5 or more times-was put on hold, I told them I could not continue to accommodate that, 20/30 minutes, then hung up because they did it again. Experience was HARASSMENT.

I lost 130 pounds with the help of Age Management of West Michigan. They taught me life skills that…read morewill last forever. Nothing but good

The staff here is always friendly and accommodating. They also seem to be highly proficient in…read moretheir area of expertise. They engage in conversation which allows both patient and staff to better know each other; thus putting one more at ease. Since I have to have such services, I am glad it is here.

Upbeat people in the office, efficient, clear on instructions, and helpful. Very happy doing…read morebusiness with them.

The staff were very polite however it was the shortest hearing test I've ever had administered (and…read moreover the last 15 years I've had at least 10 tests with different groups). The results were also basic and for both ears combined, even when I asked how my ears differed I was told they were the same, though I know I have greater loss in one ear. Provided me with the hearing aids (TruHearing) covered by my insurance, which were worthless. When I came back for a scheduled follow up appointment in two weeks I did not feel heard, and my concerns were minimized. I tried to share multiple situations where I noticed zero difference with my aids in or out. They made a quick "correction" to my aids. I felt rushed and sent on my way. I tried for another 6 weeks and brought them back because truly they made no difference in my hearing. The staff at Hear USA did not ask even one question as to why I was returning them. No call to inquire if I wanted to try something different. Just crickets! I went elsewhere and received a detailed hearing test and results. The specialist sent over an hour with me. I purchased Rexon hearing aids and again the specialist spent a great deal of time with me getting them programmed and answering my questions. Immediately noticed a difference in what I could hear.

Excellent service! Felt like a million bucks post infusion. Care quality was superior & felt like I…read morewas at home.

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