Cesar was helpful in authenticating and evaluating my silver pieces he was professional and very…read moreknowledgeable. This is a very nice shop that also has a great selection, I'd stop by if you have the chance!

What I like about Northern Nevada coin is it's the same exact high quality service I was getting…read moregears and years ago every time I go in. I don't generally spend a lot of money but it doesn't matter they still treat me as if I'm a Rockefeller. The value on everything is great. If I had one complaint is that they are too popular. But that's what happens when you got a great business.

This store is one of the best I've seen, always friendly clean and great customer service and…read moreselection. Thank you Teri, Greg, Jeramy, Stacy and Tracey. We will see you again soon.

I went into the pawn shop to make a purchase and was helped by Sara good customer service…read more Stephanie helped my friend who also made a purchase the service was spot on. Kevin came over to the counter and gave us a GREAT deal. I purchased a bracelet and a gold chain. My friend got a gold rope the PRICE$$ will keep us going back. They ALWAYS have fair deals. Teri the store manger has a really good crew!! If you need any additional help or questions ask for her.

I began coming here decades ago when I had to sell some watches I owned, and then in recent years I…read morecame to them to put barriers in watches that needed them. They did some work on my watches that caused issues but have always made it right. The last transaction was a bicycle that caught my eye and I knew was a good deal. One of the salesman and I text about it for a couple of weeks, and I stopped in to see if it was still there, which it was. I was able to make a better deal than what was on offer with the other sales person when I showed up that day.

So I've never been in this position before, but when your bills are $13k a month, it's highly…read morepossible. I needed to come up with $6k by next Monday, so I turned to the Palace for a loan against some pretty posh, expensive belongings. We were greeted and helped by Brooke Watson.. She answered every question, gave advice, and addressed our situation with the utmost of understanding. As the entire process unfolded, she explained exactly what was going on at every turn. It took me quite a few months to be able to get my bracelet back from Palace. But along the way Brooke was always available to answer questions. This place really came in clutch when I was in need, and they even loaned me what I actually needed, compared to what they originally offered. I don't plan on, and I hope I'm not in the situation I was when I came in here last year, but I definitely know that they will take care of me. I'm actually going to be stopping in randomly to shop for other jewelry pieces of possibly firearms they have for sale. This place will take great care of you. Every person I interacted with whether personally or over the phone were absolutely excellent!

I had an old ring that I wanted to sell, and the experience went very well. I searched around and…read moreread some reviews on other places, and I decided to come here because of the reviews of the owner. I will say that I had the same great experience! The shop is very clean and well marked with security features. I received a fair market value for my ring and was paid that day. It was nice knowing that I was able to go to a local shop owned by someone here in town.

I decided to take my unwanted items to Reno City Gold & Jewelry because of the 5 star reviews I…read moreread and I was so impressed with Joel that I decided not to get any other quotes. He is extremely knowledgeable and set me at ease with the testing he did on each piece in front of me. He is also a very kind man and receives an extra 5 star rating from me for his character. I did research before visiting his store and was more than pleased with the quote he gave me. In fact, I returned a second time because of his honesty and integrity. He also has beautiful jewelry to purchase at fantastic prices.

Great service!!! I will be back to buy more stuff. Casey runs a great shop. Good assortment of…read morefirearms.

terrible service went in and brought a $500 reel originally got quoted $80 then got told they want…read morethe item anymore for no reason

Kind and helpful. I felt relaxed in the place of business. They keep it cool and comfortable on a…read moreprofessional level. They guide you through all the required steps to make your sell/purchase effective as possible. The staff are really good at making sure you understand what is happening with the items you buy/sell/pawn. I would suggest this shop to anyone looking for fair prices and excellent service. Check it out people!! :)

I had a disappointing experience with the manager SAM ALALEM at this pawn shop. I asked a simple…read morequestion about the military discount and whether it also applies to military family members. Instead of calmly explaining the policy, the manager became rude and visibly upset because he couldn't clearly explain how the discount works. The interaction was uncomfortable, and even the employees seemed embarrassed--they were looking at each other because of the manager's behavior. I wasn't trying to argue; I just wanted clarification on the store's military discount policy. I believe customers deserve to be treated with respect, especially when asking honest questions. A professional and courteous explanation would have gone a long way. I hope management works on improving customer service and communication.

Sold me a pair of earrings as 14k when I had them checked they were 10k! Fraud! I used to like them…read moreand make payments on gold items but not anymore.

Vianca was a very nice and helpful girl. She made my day. I had to buy an outfit in a hurry and had…read morelittle money and she helped me so much. She stated I could return any items if they didn't fit or if I needed to. 10 days later I tried to return the broken shoes I had to cut the straps off the same 15 minutes I bought them but didn't have any other shoes to wear and they are already falling apart. $14.95 isn't a lot but for shoes elsewhere the same style that would last or be able to be returned it's a lot. The two elderly women I tried to return the only few items to were unwilling to let me explain myself. They would not refund the shoes and didn't even offer to help me find a size of jeans that fit they were trying to get me out so fast. I figure because I'm Caucasian by the looks I got when I walked in the door. The problem is I try to support these women's stores because they're women. I'm sorry I'm not good enough for help or to be treated like I spent $60 the one time I came to your store. I will tell people how you treat customer who are not your race and will continue to purchase items in other women ran or owned businesses. So much for being different than other typical give themselves their own bad name by their carry high school behavior. I wouldn't do that to you if you came into my store. I wouldn't even dream of it. Thank you for keeping the old ways true. Vianca you're a great example of how a woman should be. I would come in again just for you. Take care. Monica T.