Gave me all my options for repair and did not try to push me into a whole new ring or setting. Explained the cost per repair and the length of time those repairs would last very clearly. Rather than trying to have me repair the edges which would have encouraged me to have to come back in a few years and spend hundreds again, I opted for the new setting and that lasts up to 20 more years! Fixed my ring in the shop, inside repair! No we sending it out. After the new diamond setting was ordered and arrived, it was fixed that week including filling under the diamond. Great place read more

So, my better half lost the main diamond from her engagement ring!!! Oh no! She found it on the kitchen floor before it was lost to the ages! Her ring had a visibly worn post... We took it to Rogers (where we had gotten it in the early 2000's to replace original ring from the '90's) ANYWAY---they replaced the post, reset the diamond and came in at quoted DATE and PRICE!----they also replaced some accessory posts holding other diamonds... read more

Needing a new battery for my watch, I chose Roger's and had such a pleasant experience for such a small transaction, I was impressed and will come back as well as recommend the store. The store has not only a very friendly staff, the store is bright and sparkly clean. Ivan was the staff member that chose to help me. He was very pleasant and quickly replaced my battery and sent me on my way home, but not before another staff member offered me a beverage. Kudos to the store and their customer service. read more

Rogers Jewelry Co - Festive fireplace with store's history - Jewelry Near Me - Reno, Nevada

Walked in looking sort of like a hobo, treated exceptionally nicely. Like honestly it was a little bit shocking to get such immediate professional and competent customer service. THANK YOU read more

Had Rogers send my Tag Watch to Tag for complete overhaul so I could give to my son. The wait was verrry long but that was on Tag, not Rogers. They kept me updated and when it took longer than expected they were very helpful and ended up discounting to their cost. They also took the time to polish the metal link band soit looked new. Great staff and management, highly recommended read more

Bill was great cleaned my chain and changed my watch battery. While I was waiting he showed me a few watches ended up getting my some a cool watch. Bill recommended getting my pendent polished and have the refinished. Turned out great. Would recommend for sure. Took an extra day to get it finished but turned out real nice. read more

Rogers Jewelry Co - Pendent - Jewelry Near Me - Reno, Nevada

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When I arrived at Rogers Jewelry, I was greeted and told that someone would be with me. I was then greeted by Ivan who asked me what I needed. I told him and he proceeded to help me quickly and efficiently. He was very welcoming and helpful and I appreciated his warm demeanor. I will happily return for more of my jewelry needs and I am grateful I found a place where I can find new pieces and or repair some of the ones I already own, if needed. Grateful to Ivan for providing me with excellent customer service. read more

We've purchased several pieces of jewelry at Rogers. The service has always been awesome and supportive. We never felt pressured to purchase and any questions we have had are always quickly answered and the staff is awesome!! They were so helpful designing the exact rings we wanted!!! read more

Rogers Jewelry Co - Jewelry Near Me - Reno, Nevada

I have tried for months to get my lifetime jewrly repaired and no success . I have text you and still nothing. I have went to your site and still no response . I have a wedding set with a diamond out . it's suppose to be guaranteed for life . Help me get this repaired . Thank you . momadams2008@ yahoo. com Delores Adams read more

I've been to a few very nice jewelry stores in the area, yet Rogers always has that little bit of extra touch to it. Throughout the years I've purchased and item here and there and the customer service is always top notch, especially with Adam. He greets us by name and has a genuine personality...yes, they are trying to sell the goods, but they also keep in mind what my needs/wants are as well as my price range. There is never any pressure and their selection is huge; really have something for everyone's taste and budget. I always enjoy just perusing the store too, particularly the watches, but that's just me. Cheers! read more

Mark has great customer service skills and jewelry expertise. He spent all the time needed to take care of us...We'll be back

Adam helped me and he was super helpful showed me exactly what I wanted didn't try to oversell me.

Roger's is the go to jewelry store for us. We have gone there for different things for the last several years. Today, we came in to upgrade the Marque diamond in my wedding ring. They were very helpful and did a wonderful job, as usual. I LOVE my beautiful ring!!! Thank you Roger's Jewelers, we will definitely return! read more

Rogers Jewelry Co - Gave my wedding ring a facelift. Pure LOVE!! - Jewelry Near Me - Reno, Nevada

Amazing customer service! The gentleman that checked my ring today was great. He helped us with other items too. I was also a little late with my warranty check up and he still took care of us! Really appreciated it! read more

In 2010 my husband and I bought our wedding set here. We saw something that caught our eye... I knew it was the one. We, of course, had to customize it to make it our own. So we ask the salesman, Andy, to add an additional band and sauter them together. Without hesitation he did that and added a much needed warranty to my shopping list. I can't say enough good things about this place. It's clean, unpretentious, easy to get in and out of, and easy to work with the staff, you won't find that attitude of .... Your not my client so I won't help you... Kind of nonsense. Everyone helps everyone. I am in there most months getting my ring cleaned and checked. They never make me wait and always call me by name. I had a custom antique piece that was handed down to me from my grandmother when she passed. I wanted to get it cleaned and checked for any kind of weak spots since I had planned on wearing it everyday. Andy understood the importance and value, to me, and did what he felt was necessary to ensure it would last through the years. What an awesome job!! It was perfect! I was then looking for some ratings to match my wedding set... They didn't have anything but said they could customize m make something for me. That was out of my price range. So Andy kept us in mind when a consignment piece came in that matched The description of what we were looking for. It was exactly what we wanted for a fraction of the price! He didn't hide them and try to make us pay for a higher commission piece! He knew this is what we were looking for abe did the right thing to NV by letting my us know. The jeweler with a conscience! What a unicorn in his field! Lol. We love them and have recommended them to many people who have had the same experience :) read more

I lost the zircon stone in my engagement ring and I was devastated. But Roger's Jewelry not only replaced the stone, setting it beautifully and making it strong, but they got it done on short notice so I could have the ring back by the time I left for my wedding! The atmosphere, service, and quality of the jewelry are all 5 stars, plus the staff was so nice and knowledgeable! I am so so grateful and I would highly recommend them for all your jewelry needs in the Reno area! read more

We came in to just check out possible wedding bands for my fiancé and ended up loving their selection! We were just shopping around and right away we knew we'd be back soon to buy one. We ended up ordering him a ring a few weeks later and when they asked me if I had a band I let them know I was looking for something in particular that would fit with my low set ring we purchased online. They had a broad selection of options for me and I was sooo excited to find out that they had a jeweler in the store who could customize the band to fit perfect with my engagement ring. We had multiple interactions every time we came into the store and always felt so welcome! We appreciate you guys so much!! read more

Been coming here for years I have had my wife's engagement ring custom made here, as well as my wedding band. AMAZING WORK. Staff is top notch and always there to help find my next buy...(no pressure). They always have a cold beer ready if that your thing. Prices are great, and the service is next to unforgettable! Just made another purchase the other day and yet again, another special order.... happy and content with my purchase, can't wait for it to show up! read more

Been here several times, most recently to look at five year anniversary wedding bands. The staff was helpful and friendly, good selection. Seemed a little pricey compared to some other places, but had much better customer service and felt a lot more welcoming than Jared's, Zales, and some other places around town. I would recommend it. read more

Adam and Lisa are the most friendly, helpful, knowledgeable people in the business! They really take pride in what they do and it shows the genuine care they have for their customers. Such an amazing experience to shop here. Will be a customer for life! read more

Just wanted to share my experience with Roger's Jewelers. It was time to finish an Art Deco ring setting I bought many years ago with a fancy cut stone. We had a friend with a fine jewelry store so I know a bit about the 4 C's and exactly what I was looking for. I visited several websites and quickly decided I didn't want to spend time buying and returning any stones, and didn't like the idea of no guarantees, what a hassle. A picture you see on line, carat weight and dimensions on a cert can look much different in person. I visited several stores and pawn shops, then a co-worker mentioned she bought her engagement ring at Rogers, Reno, had great customer service and warranty support so I decided to check them out. I was greeted by Connor, explained what I was looking for and the journey began. I was only interested in a certain fancy stone so he took great care to bring in stones to examine and try in the setting. We eliminated some, brought in more and I made my final decision. I admit, it took a few months to complete because I'm very picky but was so worth it. From the first day I walked in the door (usually in work clothes) he never judged, was never pushy, never tried to up sell, just wanted me to be happy. I'm so happy, I had a great experience, all the associates were great and it felt like family. Don't hesitate to give them a chance, I"ll be back. Thanks Connor and everyone at Rogers. read more

Went in looking for a Watch. very competitive pricing. The sales lady was very informative, had a great attitude and was very friendly. Was in just looking at my options. And there was no pressure to buy. They also do engraving. Options were very broad depending on your price point. they have lots of options. Not too many options in multiple brands, but a good variety on the brands they do have. Will be back to buy when ready. read more

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After ordering my husband's new ring we were told it was discontinued. We ordered a second ring that 2 months later was discontinued. We were 6 months into this journey and no ring. We came in to the store in June frustrated and irritated. The former person who was not keeping us notified no longer worked there. Tiffany was amazing. She helped us find a better ring, confirmed it was available and had it sent rush delivery. The ring arrived and was beautiful. Tiffany kept in contact with us the whole time and saved the day. Give Tiffany a raise because she saved you a customer. read more

I've been in Reno for 4 years now and have only felt with these fine people. Everyone is ALWAYS very helpful, my wife and I both had our wedding sets made custom here. with outstanding results and amazing service, I just keep coming back for more! Just got my wife a new bangle bracelet for our anniversary, again amazing service and support! read more

The jewelry here is gorgeous, and I like looking but not buying at this stage in my life...so this review is for their jewelry repair service, which is fabulous. I've brought in several things (necklaces with broken chains/clasps) and they have always been very thorough, businesslike, and professional in both estimates and repair ($27 for soldering and repair). The turnover is typically less than a week, and they take the time to let you look over the repair and ask questions before and after. Great customer service incoming and outgoing; this time the multitalented front desk staff fixed the band on my watch gratis in a matter of minutes while I waited in addition to writing the work orders for my repair. Totally recommend this organization and I know where I would be going if I had beaucoup bucks to drop on jewelry. read more

I went in not exactly knowing what to expect as I'd never been to a large chain jewelry store before. My fiancé bought an engagement ring at a different establishment without taking into consideration what kind of wedding band would go with it. However, I walked into Rogers and they very quickly helped me find the perfect ring! You would have thought my engagement ring was made for it. All of the staff were incredibly helpful and in only a short amount of time my ring came in and my other ring was added into it. I couldn't be happier and can't wait to get to wear it finally on my big day! read more

Rogers Jewelry Co - Jewelry Near Me - Reno, Nevada

I just received my custom estate jewelry from David the Designer and Appraiser and Andy Zion my Jeweler! Fabulous Job, Quality for a Queen, I am so impressed at the workmanship and art that went into them! it truly is worth every penny. I have the utmost trust in this Company and will be a loyal customer for many years to come! read more

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Excellent customer service. Adam was very attentive to our customized engagement and wedding rings. He helped us customize the perfect rings. He was very patient and made sure it was perfect. His answer was always yes we can make that happen. Such a pleasant person to work with. read more

If there was less than one star review I would prefer that. This was one of my worst retail experiences of all time. The sales people are fake and the new manager is rude. I don't think he knows it but the jokes, just the way he spoke, was condescending and made me feel very uncomfortable. My friend also had a bad experience here but I tried them anyway. I feel they try to up-sale you and not focus on what you are asking for. The office workers were not up to par either. I overheard them trying to convince one customer of some guarantee plan, which they didn't want. Lady kept asking are you sure, very pushy, and rude! Why would I buy the jewelry there if it is so likely to break they cover that, but only for extra cost! Don't buy here for holidays or any other occasion. I had a wonderful experience at Jared!! read more

The staff were very helpful in selecting a great piece for my wife. Pricing was competitive and diamond was perfect. Work was done faster than promised. It's good to see that local own company still give quality Nevada service. read more

My husband has been a long-time Rogers Jewelry customer and has been extremely satisfied with the exceptional quality of the pieces purchased and with the excellent customer service. We initially came in to the store to have his ring re-sized. Adam welcomed us into the store and was very courteous and professional. My husband surprised me and decided it was also time for an upgrade for my engagement ring. Adam was very helpful and showed us some special pieces in the store. We were very drawn to the jewelry made by Harry Kotlar. Adam was very patient with us, did not pressure us and let us continue to peruse the rest of the rings in the store. The whole experience was so much fun and very pleasant. We were even able to get a trade-in amount from the previous engagement ring since we had purchased it from the Rogers' Hearts on Fire collection before. We decided on a beautiful ring hand-crafted by Harry Kotlar's jewelry artisans. We highly recommend Rogers for their exceptional, quality pieces and excellent service! read more

This company, not to mention their employees, have surpassed what good customer service means. At my (read, my wife's) incapability to adhere to the terms of the warranty, we failed to get the ring cleaned every six months. The ring took a beating and the diamond had to be replaced. I thought we were sunk. The ring was sent away and, without question, was replaced. While that sold me on giving a 5-star review, the replacement stone was slightly larger and had a better clarity. The warranty was also renewed. Thank you, Vicki. Where's my 6th star, Yelp? read more

My fiancé found this jewelry store after shopping online as well as local jewelry stores for my surprise engagement ring. He is very picky and choosy as to where he spends his money, so him picking this particular store speaks volumes! After our engagement, we of course went back to this store to pick our wedding bands. The staff could not have been MORE welcoming! My sales associate was Trista. She was beyond amazing! So helpful, knowledgeable and so sweet. I think she was new, from a few comments she made, but I never would have guessed. She seemed poised and confident in all interactions! My son, who was 10 at the time, asked all kinds of questions and was silly and to some may have been annoying, but she welcomed him right in! We were offered beverages, which was a nice touch. My fiancé and I looked around and she showed us anything we wanted to see, with absolutely no sales pitch. She was simple and truthfully just there to help, and it showed. We ended up buying our bands there, and had them resized right before the wedding. Each time we went to the store (3-4 times), and every time we called, Trista helped us out, and was so welcoming and helpful. Every other associate was so kind to us as well, which is sometimes not the case when you aren't spending an arm and a leg in their store. I would recommend this store to everyone. Amazing staff, experience and products! Very happy! read more

My husband bought my original wedding ring at Rogers and it was beautiful. When we went back 6 years later to upgrade the diamond the sales lady allowed us to walk out the door after she showed us a $16,000 diamond that was out of our budget. I was very shocked as I suspected she would have engaged us in finding out what our budget was and would have shown us diamonds within our budget. Another company got our business. I hope Rogers finds this review helpful as I would not want them to lose other customers. The staff was always very nice when we came in for cleanings etc. read more

I purchased 2 personalized rings online from a different store. When I received them I realized they were about half a size too small. I had 2 options I could either ship them back to where I bought them for an extra charge to have them resized and wait for 3 weeks maybe longer... OR I could go to Rogers. I buy all my Pandora jewelry there and I always have a great experience so I gave them a try. I walked in with my 2 little boys both under the age of 4. We were warmly welcomed by JB. I explained my situation with the rings and he took care of it right away. I took the boys over to a cozy fire place where there was cookies and hot chocolate. They sat down and had a little snack. Before my kids were even done with their cookies he brought my rings back and they fit great. No charge and he wished us Merry Christmas . Thank you for such a great experience! read more

This place really reinstills my faith that customer service is not dead! My husband purchased my engagement and wedding ring here and I purchased a watch as his wedding gift. . . we can't help but keep coming back! . . . and each and every time we have received excellent excellent service. If you're in the market for wedding rings I would highly recommend Rogers. read more

Buying an engagement ring is a huge undertaking, and I did a ton of research online before even setting foot in a store (and you should too!). Rogers was actually my first stop - both because it actually looked like they had some genuine positive reviews and they have a prominent Ethical Diamond Sourcing Policy. I couldn't find the same promise with any of the major jewelry retailers in Reno, so I wanted to give them the first shot at my business. I typically don't like dealing with salespeople anywhere (I'm pretty much a cranky anti-store hermit). The main thing that I liked about Rogers is that I did not feel any pressure or rush whatsoever. I told the salesperson upfront what I was looking for, and from there we just went around the store looking at all the display cases trying to refine my search. I had already done some basic research about diamond cuts/quality (make sure to look up the "4 C's" before you buy) but I still couldn't hide the fact that my fine jewelry knowledge was still sorely lacking. Thankfully, my salesperson wasn't the least bit condescending about this and took the time to give me a more detailed lesson in diamond buying and more things to look for, as well as what their store was capable of providing. We came across the perfect ring in the very last display case on our tour. Whether this was pre-planned (it fit my criteria perfectly) or just sheer luck I will never know...but it doesn't matter now because my fiancee absolutely LOVES it! I wanted a diamond put in the ring that wasn't typically used in this kind of setting, so they had to call the manufacturer and ask if it could be done, and told me it might take a day or so. I went to a few other stores in Reno but didn't get nearly the same level or service and was still thinking about the first one I found. Not to mention that Rogers called me only an hour later telling me that they already called the manufacturer and could have them start on making the ring right away. They really put in the effort to help me make the right purchase and I really appreciated that. The whole buying process was really smooth and the ring came out exactly how I wanted. Since this was such a big purchase I wanted to write a more detailed review for Rogers since they really impressed me with their service. Obviously, she said "yes" and loves showing off the ring to everyone! If you are shopping for an engagement ring, go in and ask for Andy. Thanks Rogers!! read more

Leroy is my contact and has been for years, great customer service. However, have come into the store when he is not around and the rest of the staff is just as professional and have great customer service as well, other retail establishments take note! Great selection and always get great suggestions, stand behind the product they sell and also do great repair! No hard sell. (No annoying ads either, like the Subway sandwich customer, Jared's!) read more

My wife and I both got our rings at Rogers and couldn't be happier. I've had multiple sales associates help me and each provided excellent customer service. They are always willing to clean the rings and provided a cleaning solution to us free so we can do it at home. I never felt super pressured to buy, which gave me the time necessary to make a good decision. When I'm next in the market for some jewelry or maybe a new watch, I'll feel very comfortable going to Rogers. The pricing is fairly competitive and the service is always top notch. read more

Every time my husband and I have been to Rogers, we have been greeted with outstanding customer service! I have had my ring serviced and cleaned many times. It always looks so amazing after. My husband has been in for several transactions, all of which have been positive experiences. We will back for my anniversary band, can't wait! read more