One of the few, honest professionals in this badly unionized, extortion business full of crooks!…read more If you have an elevator, Victor is worth knowing!

I didn't use the companies services I just called to ask some questions about elevator emergency…read moredialers and the use of wifi and the guy was quick to point me to two companies he has worked with in the past with good success.. Very prompt to answer and seemed quite knowledgeable in the field

In a word, untrustworthy…read more We had them out to service an elevator which needed its hoist cables replaced. They did the job and left, but because they wound the cables incorrectly the counterweight hit the ground. They put tenants in danger, and refused to repair their own faulty work because they "don't warranty work without a contract." Do not trust these people. They will charge you for shoddy work, put people in danger, and refuse to take accountability for their own mistakes.

Horrible. These…read moreclowns have been 'servicing' our apartment building's elevator for about 2 years now, and it got so progressively worse over that span of time that it finally broke down, and when my cheap AF building manager hired them to 'fix' the elevator that they had been 'servicing,' it took them more than a month to finally concede that they aren't capable of doing the work they were hired to do. They rarely showed up to work on it. They would go multiple days at a time without updating anyone in the building, the building manager included. If you want totally unreliable service that leaves your elevator broken, then sure, hire these morons. If you want your elevators actually working and serviced properly, find literally anyone else.

Unfortunately, this company's service has declined significantly over the years. Prices have risen…read moredramatically, with the initial inspection fee alone now reaching $350, before any parts or repair costs are added. More concerning, when an elevator malfunctions, customers can face weeks-long delays before a technician arrives to address the problem. What is most troubling is the impression that maintaining existing equipment and ensuring customer safety have become secondary priorities. Rather than providing prompt, reliable service, the company appears far more focused on selling new installations and upgrades. For a business entrusted with something as essential as elevator safety, that is deeply disappointing. I can no longer recommend their services.

Arrow Lift is truly amazing!! Great job on the rebuild…read more Thank you to Kelsey for her patience and help in organizing all the meetings and emails. Duane and Robert were organized, highly qualified, and went over and beyond. They finished the rebuild early, and the elevator is great. Thank you

Golden State Elevator came and replaced our starter and motor of the 35 year old elevator and now…read moreit's working smoothly. Thank you Golden State Elevator from Van Nuys, CA

This company is worthless and if you depend on them for emergency calls forget them. They will…read moreleave your elderly waiting until the next day.

Elevator companies always get bad reviews but these guys are great. TRE Elevator is by far the most…read moreresponsive and honest elevator helpful elevator company we've had at the building.

I had no complaints about this company until our building's elevator stopped working earlier this…read moreyear. TRE cost us a lot of money trying to figure out really complex workarounds to fix the elevator. Thankfully, we only wasted our money trying one of them (which cost thousands of dollars and didn't work). TRE suggested that we consider replacing a major component of the elevator with a used part (since you can't find new replacement parts). Rather than do that, we decided to get a second opinion (and eventually changed vendor). Good thing we did because, through the new vendor, we discovered that the elevator manufacturer had actually recommended replacing another significant component in the elevator *15 years* ago b/c it could short-circuit as it ages. Never heard any of that from TRE. Would not recommend this vendor.

These mofos had a 3rd party answer the phone twice to leave a "note" for them to have somebody call…read moreme they never got back to me and they wouldn't set a time for an appointment i ended up having to tie two hangers together to get my keys from the elevator shaft very unprofessional to not call or showing up knowing i was just standing outside keyless waiting .

Great company, very helpful, prompt and courteous…read more Highly recommended as they get the job done!

I have lived in apartment buildings my entire life, and at 38 years old, I can honestly say I have…read morenever had a manager as exceptional as Kandi. She is professional, caring, responsive, and truly goes above and beyond for her residents. Even on weekends, if an issue comes up, she's always there to help. She never dismisses concerns instead, she takes the time to listen, figure things out, and find a solution that leaves you feeling heard and valued. It's rare to find someone who genuinely cares as much as she does. I also want to recognize Brett, who is absolutely fantastic. He's incredibly professional, responds quickly, and is always willing to help with anything that comes up. He's kind, reliable, and clearly takes pride in his work. Together, Candy and Brett make this building an amazing place to live. Their dedication, professionalism, and genuine care for the residents are unmatched. I truly appreciate everything they do and feel lucky to have such an incredible management team.

There was a dog that barks on a regular basis on a patio with the window open for months and years!…read moreIt's still happening. I went there in person. I spoke with them. I mean, there's nothing that they can do. There's just there's a lot of dogs and there's a lot of barking when you have pets like that and you have a property that's managed to such. I'm gonna just continually update this thing today is March 3, 2026, this prior posting was from the summer in July 2025, and march 2005. This dog is still barking.

I own a two story office building in Pasadena and two weeks ago late in the day the elevator…read morestalled between the first and second floor when it was summoned by the call button. Fortunately there were no occupants . I called Thyssen Krupp service and immediately a very helpful Thyssen Krupp individual answered the phone directly. No maze of voice prompts, a real person! The most helpful, knowledgeable communicator handled the service order and arranged for service early the next morning. I spoke to two individuals regarding the problem and both were so well trained and responsive. The BEST customer service I have encountered in recent times !! Their state code coordinator , Ms. Arellano, Burbank branch is another outstanding representative of TK, efficiently and patiently coordinating the state elevator inspections and necessary compliance adjustments . The total service experience with "TK" has been very impressive !

AKA: TKE Elevator Burbank…read more WARNING: Beware of their service contract. Our property owner is stuck with a service contract and this unresponsive vendor (TKE Elevator Burbank). Funny thing, our elevator was working before TKE showed up for UNSCHEDULED "routine maintenance", left in a hurry with the elevator shut down. Elevator in our apartment building has been down for 4 days now. There are disabled people that need the elevator for safety reasons and TKE Elevator has been unresponsive to repair requests for 3 days. We're on day 4, and finally received an update that parts have been ordered. We're to get an ETA for repair once the parts are received. We have no idea how many more days the elevators will be down. It's very stressful when you've had strokes and it's dangerous to simply get around, and add to that, climbing stairs. TKE needs to improve their customer care practices. UPDATE: we've now been stuck with no elevator for a week. My husband is disabled and now been hurt coming down the stairs. Still no ETA for the ordered part or elevator repair!