Don't bother wasting your time at this clinic. It took us one hour to see the doctor for my…read moredaughter's wellness appointment. 35 minutes waiting in the waiting area because the receptionist did not check us in. (Despite telling me that I'm all checked in) 4-5 families came after we arrived, yet got to see their doctor before we were called. I thought that perhaps they accidentally double booked or there was an emergency going on in the back. Nope, it was none of those reasons!! When our name was called I expressed my frustration to the nurse who was really rude back despite it being their staff's fault for the error. Note to that nurse: if it's your clinic's fault, you need to learn to shut your mouth and accept responsibility!! The nurse finally explained that no one checked us in!!! I couldn't believe this!! I arrived early because I respected their time, but they lack of respect for my time. On top of that, I had a conference call that I needed to join, but this error caused me to miss work. Is it fair that I was unable to do my job because they can't do their job??? I give them 1 star, and this is only because Dr. Long is nice and we have been going to her for 8 years. This will be the last time our family goes to the happy valley clinic. Their staff is unprofessional and ignorant. They are unable to do their job and I really hope Dr. Shah reads this posting and decides to either retrain the support staff or consider hiring professional employees. To the receptionist that didn't check me in... sorry, there's no excuse. We were the ONLY family in the room. Do your damn job and stop surfing the internet and gossiping with other employees!! You are a huge waste of resource!

My child has been going here for years, Dr Blair is wonderful. Unfortunately the office…read morestaff/billing in this experience has been horrendous. My child needed a sports physical to be able to try out and participate in a school activity. We had a small window between jobs so we had to get government insurance. They completely refused my child care during that time, we had multiple conversations with Oregon pediatrics as what we needed was a pressing matter, received poor information multiple times. We were told we didn't need it since she had been seen within 2yrs, incorrect, then we waited weeks until we had secured insurance that they took again, and the morning of this long awaited appointment they cancelled the appointment, (after my child had already missed school.) due to the government insurance still showing up on their end even though we had already cancelled it. Absolutely wrong on so many levels. The staff when addressing this issue were VERY unprofessional, adding insult to injury we were called a liar. Unbelievable, we had been loyal to them for YEARS, and to be treated this way is just wild.

We were referred here by my mother in law and the same doctor that was my husbands doctor is now my…read morekids doctor and I'm beyond happy for it Dr.gyerko and his assistant miss.Nikki are amazing they treat my kids like their own and I couldn't be more appreciative of them !

We've been going here for 6 years and both our kids see dr.stephanie. We love her! She's everything…read morewe could've hoped for in a pediatrician. Everyone here is so great. The office staff is friendly and efficient and everything is always clean. Honestly, we could not ask for a better experience for our children.

Most of the therapists were great to work with! However, their policies need a revamp! I was highly…read moredisappointed when my child fell off a treadmill during a therapeutic session. The PTA Megan was more worried about her clinical notes then checking on her patient and assessing potential injuries. She looked up maybe 3 times in the matter of minutes while my child was on the floor with me by her side. Luckily I was in session because apparently this is their protocol to allow the parent with no medical expertise to assess a patient. Seems outlandish to me! Called on my way to the ER to cancel further appointments and notify the clinic I was taking her for evaluation and would like a supervisor to call me. Well fast forward a month later and I am called by a supervisor to fire my daughter as a patient because I openly discussed the incident in the session immediately after the incident, I had one conversation with the front desk staff asking if someone was going to call me back because it had been 2 weeks, and I answered questions about the incident in an evaluation to assess for therapeutic services that were needed because of the injury sustained. I am now deemed "a disruptive parent who is to focused on the past incident to focus on the future of my child healing". Not only do I find this a highly unprofessional statement from the clinical officer Sarah, but also at the end of the phone call she refused to let me get a word in, kept talking over me, and was attacking me as a parent and person. They have now discontinued services for my daughter and threaten to do so for my step son as well. Regardless of the beautiful facility and all of the services offered through this clinic I would not recommend taking anyone here after the experience I have had with upper management and the lack of follow through after an incident within the clinic.

The 2 star review isn't for the therapists. The ones we met were great…read more My issue is more about the customer service and follow through of the staff. They were also all really nice. But nice isn't everything. Our first eval appointment went smoothly, and we were given a card for the next appointment. We showed up for our next appointment, only to discover that that the date written on the card was incorrect, and we drove 45 minutes for nothing. OK, no problem, mistakes happen. Next 2 appointments, everything went smoothly. Then, we showed for our next appointment only to discover that it was not at the location we had previously gone to (doors were locked, lights off). Buckle up a rowdy 4 year old, drive to the other location (late of course, he's 4, he has to run down the ramp over the grass, turn in circles 3 times, all the while wondering why we can't use the bathroom-it's locked at the 2nd location). We show up at the main location to find that 1) His therapist had been changed without telling us (he's shy, no therapy can happen until he's friends with the therapist because he won't talk, and really, you have to talk for speech therapy) 2) His appointment was canceled without telling us (they had called our home once and received no answer, nobody attempted my cell phone, which is my main contact number). Another 45 minute drive in one direction for no reason. 3 hours of driving done now for no reason. Their office has a $25 no show fee, the office manager told me they seldom enforce it, however I had to sign a form acknnowledging this fact. The lady at the desk said that I shouldn't worry, their therapists have to give 30 days notice to cancel an appointment (Um, we've had this appointment for 2 weeks or more) and if she had an opening, since there happened to be 3 speech therapists on site that day, she would squeeze us in, but since there weren't any openings, sorry!, there just wasn't anything she could do. On Monday, I called the office manager, who promised to get back to me either Monday afternoon or Tuesday. A week later, we are still waiting for the return call. I called them frustrated, to be told they were trying to work something out for our family, but at this point they have demonstrated their follow through is poor. We are finding a new therapist. The staff is nice, the therapists are nice and competent. All of these events happened in a one month time period. The business practice leaves something to be desired.

Be careful and ensure they charge you the correct co-pay! They overcharged me over double my co-pay…read moreand I have been given conflicting info about when that will be refunded.

We have been with this practice because Dr Elia was paramount in saving my baby's life when he was…read moreborn - 8 years ago. That's why I can give them 2 stars. But the practice itself isn't caring, don't try to be friendly and has no customer service department. During all those years we've been with the practice maybe once I was able to see Dr Elia for a not-early-scheduled well child visit . Last year I had to cancel the visit last minute and was rescheduled for FOUR months later. I am not complaining about the $50 fee I got billed by mail that I paid immediately but the conversation that followed with the receptionist. She said that Dr Elia was "our busiest doctor" and we had to reschedule for 4 months later! I can't wait for 4 months to get a covid vaccine! Like, is this a joke? Plus, I am happy for him if hi is the "busiest doctor" in the practice, but that doesn't mean that he can't have time for my boys. Pretty poor remark. No doctor should be too busy for their patients. (Eventually we got our boys to get both their vaccines somewhere else) The tip of the iceberg was when I received a collections letter that I owed the practice a value around $300 that had been outstanding for 3 months. I immediately called the collections agency and paid the bill. Now, how come I never received any MAIL, PHONE CALL or EMAIL about it? When I called metropolitan pediatrics they said that I had a "paperless" account - which I don't recall signing up to. As I previously mentioned, when I received the mail about the fee for cancelling, they sent me a mail with the charge. Why have I received a letter for the late cancelation fee but didn't receive a letter for the outstanding balance? Above all, how come they didn't make a quick phone call to inform me of the outstanding bill? Is it more profitable to send bills to collections? Poor customer service. So I finally sent the practice a pretty angry message through mychart about one or two months ago and nobody EVER got back to me. No apologies, not "lets try this again". Nada. Interestingly complaints made on Yelp or Google get answers... I wonder why... Currently looking for a more thoughtful and caring practice.

Can I just say how much I love Dr Mason? I have a 6mo son who's been in her care since he was born,…read morebut Dr Mason has never failed to also check on me and my mental health. She's so easy to talk to, nonjudgemental and very down to earth. 11/10 stars.

Just went for my boy's circ and am completely appalled by what transpired. The doctor said he…read moredoesn't believe lidocaine does anything so injected him first, which was painful by the sounds of the cries. Then after beginning immediately without allowing any time for numbing to take effect, I said, "That hurts" and was met with, "well he is going to feel some of it for sure." This is the second one of these procedures I have been in attendance of and the first one allowed time for numbing to take place which resulted in my boy feeling very little if anything. I had to hold my little boy today while he gasped at each new step of the procedure. I will say he did not feel absolutely everything but he felt enough for me to say I have no interest in returning under any circumstance.

Just had a newborn and took him in for his first pediatrics appointment, the Nurse had a student…read morewith him doing all of the paperwork. They called us in and pronounced our babies name wrong. we even had to ask for their names because they didn't speak or say anything. This was all within the first 5 minutes of the appointment. This office makes you uncomfortable and uneasy, I would not recommend !! I would have never thought to have to look for another office after ONE appointment.

Collette in scheduling is a rockstar! She provided superb customer service, helpfulness, and an…read moreincredible ability to work magic. These are just a few words to describe this wonderful employee. Thank you.

I had an appointment for May 12th at 3pm but unfortunately they do not have a doctor on sight which…read moreis what I needed to see and they don't specify that when booking the appointment. So the receptionist Summer booked an appointment for me at 9:40am at a separate location for May 12th, the same exact day. She told me it was for the following day the 13th at 9:40am. How is it possible to schedule an appointment for a time that's already passed is beyond me. I came in to speak with her and voice my concerns but she genuinely did not seem to have a care in the world. Which of course she didn't care it's not her money being spent or her time being taken out of her day. It was extremely unprofessional and extremely aggravating. So now I'll have to spend 3 days in a row going out of my way wasting my time just to get a sports physical. (:

Clean, prompt, knowledgeable. Great place to start, and they'll refer you to the super Zoom quickly…read moreif they don't have the treatment or tools.

This was my second time using Portland Urgent Care. Better than my PCP because I can get in…read morequickly to be treated. Now that it takes days or weeks to see your PCP this is the answer. Will use them again if needed.

Was not expecting this urgent care to be so nice. Doctors are very friendly and nurses are helpful…read more Can make appointments online and they have lots of time slots available. I had a great experience here and they helped me when I was having a rough time. Very grateful. Space is clean and comfortable.