I would NOT recommend Fresh Cleaning Place. When Jackie and her crew came the first time to do a…read moredeep cleaning, they did a great job so we hired them to come every 2 weeks
The service started getting worse every time they came. They wouldn't pick up toys and put them away, they would throw all toys, along with socks, trash, baby bottles into random toy bins regardless of the labels, wouldn't clean the sink if a dirty dish was left in it. Then Jackie tried to charge me extra for "organizing", which is what she called the tossing of toys and garbage into the bins.
They never came on time, would text about coming an hour early and show up before we could respond "no" or they'd be an hour late with no communication.
Twice her workers used bleach which I'm allergic too, I had to air out my whole apartment and couldn't lay in my bed until late at night - I'm disabled, so that was a huge problem - she would never apologize, she would just say "it's okay, don't worry".
We had a second deep cleaning done and it was no different than our regular cleaning - nothing like the first deep cleaning, which was good - and she charges triple for that.
The staff always pretend they don't understand englishThey don't communicate or ask questions.
The last time her crew was here, I don't even know what they did, dust was left everywhere, a blanket and toys that they had knocked off the bed were just shoved into a corner. I had even put all the recycling and garbage into a cart for them to take to the trash, but they left it. They didn't make my grandson's bed or vacuum my room or the couch.
When I contacted Jackie, she would not respond all day until I sent her a venmo request for my money back, she said, "Hi Simone! I have a new girl and she was probably unsupervised. Don't worry, I will return your money and it is better than not offering you my services anymore. Thanks for letting me know and sorry for the bad timing."
What? There were 2 other regular workers with her and I thought one of them was the supervisor, plus every room in the house had something wrong with it. I figured that she would just make sure to come with next time to supervise and make sure the job was done right.
2 weeks has passed and I texted to see when she was coming. She ignored me for two days, then after I told her I'd leave a bad review, she responded with this text, "Hi Simone! sorry. I sent you a message. I returned your full money and replied that it was better for you to use my services so that there would be no inconvenience for you."
She never left me a message and she's saying to use her services again?
Here's some pictures. I wouldn't use them to clean your house if I were you.