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    Metropolitan Water Systems

    4.2 (19 reviews)
    Closed 9:00 am - 8:00 pm

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    Services - Metropolitan Water Systems

    Water purification system cleaning and maintenance

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    Dan A.

    Wow! Juan was great, very informative and professional, definitely going to use their services again! Quality products 10/10

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    Tania T.

    So sales rep/engineer Juan came door to door and were very energetic and enthusiastic about his job. But he went about it the wrong way. He uses race/ethnicity in hopes of closing the sale and he would not take no for an answer. He kept going on about the different Asian countries that he would like to go or been to and that he loves sushi simply because I am Asian, presumably. He couldn't answer when I asked what would be the next step after they tested the water, how much it would cost, what equipment, etc. He kept saying the numbers would come at the end. Okay so I said we don't need this right now, but kept on insisting and went on a tangent about how our other Asian neighbor just spoke to him, and they were happy with the service. At some point after refusing multiple times, Juan kept insisting, my husband had to come down and liberally rescued me from this sales call. We were annoyed at Juan being so pushy about the whole thing, bringing up race when it has nothing to do with the conversation, and ultimately did not respect our decision and time. We also get the vibe that he was looking down on us as he told us that he was a homeowner since he was 20 years old. I mean, congratulations on your life milestone but that's no way to speak to a potential customer.

    I was in the market for a soft water filtration system and scheduled an appointment with Metropolitan Water Systems. I was blown away by Robin's (sales) presentation. She was polite, professional and extremely knowledgeable. Robin answered all of my questions and gave me a great deal on a Puronics filtration system. We scheduled the installation and had Jeremy one of their installers at my house within a week. Jeremy also impressed me with his professionalism and knowledge of water filtration systems. Jeremy is plumber by trade and I hired him to do some other plumbing work I needed around the house. It's been a week since the installation and I couldn't be happier. Our water feels and tastes great. If I could give Metropolitan Water Systems ten stars I would. Thanks again Metropolitan Water Systems.

    Puronics Water filtration system installed in garage.

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    1 year ago

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    3 years ago

    I had a good experience with the company. Juan was very helpful. I would recommend them to my friends.

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    Review Highlights - Metropolitan Water Systems

    Robin was a respectful and professional salesperson who was very informative and transparent.

    Mentioned in 8 reviews

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    We recently moved into one of the neighborhoods adjacent to Fairbanks Ranch. Our new home didn't…read morehave any whole-house water filtration, and a friend from the Rancho Santa Fe area highly recommended Ethical H2O's Inspire whole-house filtration and salt-free conditioning system. Looking back, we're really glad we took their recommendation. OUR WATER: Our home is served by the Olivenhain Municipal Water District, which is known for having very hard water. Scale buildup is a challenge. OUR SALES EXPERIENCE: What impressed us first was the sales experience. Ariane took the time to educate us on the differences between water conditioners and water softeners, answer all of our questions, and explain the different product options without any pressure. She walked us through the pros and cons of each system and emphasized that the best choice depended on what we wanted from our water treatment system. We never felt like we were being sold something--just educated so we could make the best decision for our home. WHY WE CHOSE INSPIRE: We chose the Inspire system because we wanted a salt-free, low-maintenance solution. One of the biggest selling points for us was its expected service life. Ethical H2O explained that the filter media has an expected lifespan of about seven years before it needs to be changed out. Because we installed the system through them, Ethical H2O will also reach out when the time comes to test the filter media and determine whether it needs replacement. We especially appreciated that the system uses well-established, widely respected components, including a Clack control valve and Pentair tank. That gave us confidence that the equipment should last and that replacement parts and service would be readily available if they were ever needed. At our previous home, we had a citrus-based NuvoH2O Manor Trio system. While it worked reasonably well, it required replacing the cartridges every 6 to 9 months. We wanted a solution that required much less ongoing maintenance. OUR RESULTS: The system has been fantastic. The biggest surprise has been our electric kettle. Before the installation, we would start seeing scale buildup within a day or two, even when using tap water filtered through a PUR pitcher. It's now been over a week of using the kettle multiple times a day, and there's barely a hint of scale. Based on our experience so far, it's performing even better than the NuvoH2O system we had in our previous home. It's also reassuring to know that we're not only reducing scale but also filtering out chlorine and other contaminants throughout the house. We also appreciate having filtered water available from every faucet in the house instead of only from a single drinking-water tap, so we didn't need to do anything special for the refrigerator water line. OUR INSTALLATION EXPERIENCE: The installation was smooth, professional, and very clean. Ethical H2O works with a recommended plumber, but they also welcome customers to use their own plumber if they prefer. We decided to go with their recommendation, Chris Erbs Plumbing, and we're glad we did. The installation included connecting the Inspire system to our home's main water line and routing the regeneration drain to our existing sewer cleanout. Everything looked neat and professionally done. The plumbers completed the system's initial regeneration cycle, then took the time to walk us through its operation and maintenance before they left. Since they were already going to be on site, we also arranged directly with Chris Erbs Plumbing ahead of time to replace our water heater during the same visit. Being able to complete both projects in a single appointment made the entire process even more convenient. OUR RECOMMENDATION: If you're considering a whole-house water filtration system, I'd definitely recommend talking with Ethical H2O. Ariane made the selection process easy by helping us understand our options instead of trying to sell us the most expensive system, and Chris Erbs Plumbing did an outstanding job with the installation. The combination of knowledgeable guidance, quality equipment, and professional installation made the entire experience well worth the investment.

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    All Cities Water Treatment - Matrix 75 high efficiency Reverse Osmosis System

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    We had All Cities Water replace a Puragain water filter system that we had installed in 2022. The…read moreoriginal system did not address the hard water issue that we have been having and it continually clogged up, requiring routine (expensive) maintenance to replace the filters. All Cities did an excellent job of explaining the options and going through how a salt-based hybrid softener system would provide the water quality we were hoping to achieve. I asked a ton of questions, all of which were quickly and thoroughly answered. There was no attempt to upsell us or talk us into anything. It was a very low-pressure engagement that made everything much simpler. We ended up going with a hybrid salt system that uses carbon and sodium chloride to condition the water (it can also use potassium chloride but the cost of that is prohibitive at this time). The installation went very smoothly. We were told it would take about 4 hours to remove the old system, install the new one and run a drain line across the garage to the sink. That is almost exactly what it took and the installer was very professional and easy-going. We are very pleased with the system thus far and I would highly recommend All Cities Water Treatment as a great option for anyone interested.

    I did a lot of research before choosing a company to install a new water softener and RO. Jaye from…read moreAll Cities was incredibly professional, honest, and kind during all of my quesitons over email. No pushy sales visits or calls. Their prices were competitive and scheduling was easy. Eddie came out to do the install and was super nice! We are quite happy. My hair already feels softer from the softener, the water is delicious from the kitchen sink thanks to the RO, and hopefully our appliances will last longer.

    So Cal Water Systems

    So Cal Water Systems

    (181 reviews)

    I shopped around for a while before I decided to go with So Cal Water Systems for my parents' home…read more Scott is extremely knowledgeable and actually knows his product not just a sales person who is pushing a product. Other companies sent sales people who obviously did not know what they were talking about when I test their knowledge by asking them questions I knew the answers too. I don't leave reviews often for things but in this case, the excellence of this company could not go without recognition. This is a locally owned company which is a huge plus for me because I love to support local business. Scott did the installation and my parents and I were mesmerized by how clean it was. We immediately noticed the change in the water and are very happy. It doesn't stop there. We are getting epoxy installed in the garage and Scott told me not to worry, they would come disconnect everything, put it to the side for the installation and then connect it back after. When I logged on here, I saw that there were some poor reviews which peaked my curiosity. I looked at them and I can honestly tell you that these people don't know the kind of system they have. They obviously did not listen because everything was explained meticulously. They are comparing this system to systems that are subpar. Also complaints about spending a few extra dollars for service and filters. If your health and well being is not important for you to spend a little extra money and you would rather spend that money on a 10 dollar Starbuck coffee filled with diabetes then you are a lost cause. I 100% recommend this company and I just recently bought a house of my own and will have them install one there as well.

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    Culligan Water of San Diego - White residue all over the side of the cup

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    (347 reviews)

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    I had previously used Culligan for water delivery back in 2022 and unfortunately had a frustrating…read moreexperience with customer service at the time, so I was a bit hesitant to try them again. However, I'm very glad I did. The reason for my five-star review really comes down to one person: my delivery driver, Myles. He has completely transformed the experience and made it better than I ever expected. The level of service he provides is exceptional. Myles is incredibly proactive and thoughtful. He personally texts to check in and see how many bottles we need, keeps me updated on his delivery days, and consistently goes above and beyond to make sure everything runs smoothly. It genuinely feels like a friend stopping by to deliver water rather than just another delivery service. Great customer service like this is rare, and Myles deserves a lot of credit for it. Because of him, I'm happy to continue using Culligan. Five stars all day for Myles and Culligan.

    A portable soft water exchange system was installed. The technician also removed my Big Blue,…read morecarbon filter, and was about to drive off with it when I told him that I owned it and that it should not have been uninstalled. I was never called back to have it reinstalled. The tank that was installed did not produce soft water. After two weeks, someone came out to switch out the tanks and reinstall my carbon filter. The technician told me that the tank would not give me soft water, that I needed a salt system. I had called my sales person twice with no return call. I finally said that if I did not get soft water, I would switch to a different company. The sales person finally called me back. I feel he put in minimal effort to resolve my problem. He did not follow up with the two things that he said he would. If I had to do it all over again I would go with the company that I had previously used for years, with zero issues. Thankfully, I finally have soft water. And the company is supposed to credit me for the two weeks I was without.

    Metropolitan Water Systems - waterpurification - Updated September 2026

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