Initial Problem with bubbling/gurgling sound coming from the downstairs toilet and sewage water backing up into the downstairs walk-in shower. It slowly drained after. It's a recurring problem for 6 days whenever we use our kitchen sink, our other upstairs bathrooms, and when doing the laundry. I tried a few solutions to see if it will fix the problem. I poured Dishwashing liquid and hot water into the toilet bowl and the walk-in shower drain several times, Snaked the shower drain, Opened up the sewer clean out in the side of the house to release pressure in the pipe causing nasty stuff spewing out, I used a 25 feet snake/auger to try and unclog whatever is causing the back up but it didnt hit any obstructions just took out small sludges. Obstruction must be further down the line so my snake/auger is not long enough. I found three more possible sewer clean out in my garage. One 6 inch and two 3 inch possible clean out without label, but I'm hesitant to open it. Anyway, those other attempts worked temporarily but it got worse over time so I went on line and found 8 plumbing companies around my area. I researched and started reading up on yelp reviews of all 8 companies and found 2 with great reviews that has recent 2025 reviews. I called True Value Plumbing first on 12/23/25 and I was told to expect a return call on 12/24/25 at 7am which exactly what happened . Anna called back and got me a 10am-12pm slot that was changed to an earlier slot of 9am-11pm due to an available tech. Tech came promptly at 9am. Alex was very polite, respectful, and very professional. I gave him the whole spill and showed him the problem. At that moment, the back up from the clean out was gone but I wanted to make sure it stays that way so I proceeded with what he suggested which is to put a camera down the sewer line to actually see if there's a clog and snake it. He asked if there are other sewer clean out and showed him the ones in the garage. Lo and behold, the two with no label were the ones he needed. He started putting a camera down the sewer clean out going towards the house and found no clogs. Then to the sewer clean out going towards the City's Main Sewer line. Found what it seems like a pink-colored material or object and the line was full of water. He proceeded to break it down by pushing and pulling using the head of the camera until he got through and proceeded to check further down the line until it was clear. He checked and verified the line a couple more times to see other obstructions. After that, Alex proceeded to use the motorized snake/auger to unclog the line more then switched back to camera, this time with the hot water turned on from the kitchen sink to help with the grease/sludge and by flushing the toilet a few times. Just verifying to ensure there won't be any water backing up towards the house. At this time, it seemed like it is now working properly. He also pointed out a part of the piping that has a slight belly (offset) which can affect the pitch of the pipe that could cause possible clogging. He even use a detector to pinpoint the location of the possible belly in my yard. Since, things are back to normal as of this moment, that will be another story for next time due to budget restraints (I hope it will not come to this). After the job, he cleaned up and disinfected the job site. By the way, this company is Veteran owned business and gives 10% discount to Military and fellow veterans so there's another bonus for you future customers. This is the reason why True Value Plumbing has great reviews. I don't usually do reviews but this time it needs to be done so other people who are in need of help get an honest work done and priced accordingly. Once again, thank you Alex for a great experience. I learned a lot of things today from all your explanations and answers to all my questions. You saved Christmas for me and my family. For now, I'll continue to monitor and update this review if needed. Art B Ocean View Hills San Diego, CA 92154 read more

While David was personable and seemed like a nice guy, I ultimately had a very concerning experience with this company. I initially called them for a free estimate regarding what appeared to be a bathtub leak. After coming out, David told me he believed a pipe may have burst and suggested that the issue could require major work. He strongly recommended involving a restoration company and provided a referral after I asked. Unfortunately, this is where things started to raise serious concerns for me. The restoration company he referred me to immediately pushed for a full demolition and urgent insurance claim involvement before there had been any meaningful investigation into the source or severity of the problem. The interaction felt highly sales-driven and unprofessional. There seemed to be significant pressure to move quickly and begin extensive work immediately, which created the impression that costly services were being recommended before proper diagnostics had even taken place. David also presented several repair scenarios ranging from a "conservative fix" to a "full fix," but the pricing felt high for what turned out to be a relatively minor issue. Thankfully, I decided to pause before moving forward. I sought multiple second opinions from other plumbers, and the outcome was dramatically different: not only did I not need any demolition at all, but the issue turned out to be a very simple repair. I ultimately had it fixed for a fraction of the cost with another plumber, saving thousands of dollars and avoiding an unnecessary homeowners' insurance claim and potential premium increases. I'm giving the two-star review to be fair to David, since he offered to start with a minor fix after the demolition guy also mentioned what appeared to be a cartridge issue with my bathtub, yet there was no discussion of not needing a full demolition for this minor fix from either the plumber or the demolition team. Looking back, it felt like there may have been a pattern of escalating a relatively simple plumbing issue into a much larger restoration and insurance project. Whether due to poor diagnostic skills, excessive upselling, or questionable referral practices, the recommendations I received could have resulted in unnecessary demolition and substantial financial consequences. read more

The reviews don't lie. Professional, competitive and easy to work with. Thank you Cody! read more

Chris and his team are amazing! Consistently showing for me and my community whenever we have plumbing issues. They alway do a 10/10 quality job and would recommend their services to anyone in San Diego! read more

We woke up to water on our floor and didn't know where it was coming from. We called Christian at True Value plumbing and he came, found the source of the leak and repaired it quickly! It was great working with him and we got great value for what we paid. Highly recommend working with True Value read more

High quality service! Chris came on time, was very friendly, did quick work. He totally fixed our toilet. I would definitely recommend them! read more

Christian was great, quick, and fixed a plumbing issue I couldn't figure out on my own. He explained everything as I did it. I would consider using them again. read more

True Value Plumbing - Plumbing Near Me

I had a great experience with True Value Plumbing! David, our plumbing technician, was incredibly kind and helpful and talked me through our kitchen drainage issue. I will definitely be calling True Value for future plumbing issues and would recommend them for anyone looking for plumbing services. Thanks! read more

Super responsive. Quick and thorough. Thanks for the awesome work. David and his crew did a fantastic job checking for leaks and pressure testing the new repairs. read more

We had an unexpected issue with our bathroom plumbing and True Value sent David out to evaluate the problem. David was very knowledgeable and efficient and within a few hours everything was fixed. Would highly recommend them in the future. read more

We had a great experience using true plumbing. Alexander came out to give us a free quote since we're local and he gave us very reasonable price on a toilet bowl valve repair. read more

Alex our technician came out and got the job done in a smooth and seamless fashion. So happy with our services today. Very professional and reliable company, we look forward to utilizing their services in the future. read more

TVP is awesome. Had my sink garbage disposal replaced. They were quickly responsive to my request and flexible with scheduling. David came in and assessed the situation, gave us options, and installed the disposal quickly and efficiently. Great communication and professional team. Will do business with TVP again in the future. Thank you TVP read more

They were great! We had a plumbing emergency on a Sunday. I gave them a call and they had someone come out that day. It ended up being a two-day job but they got it done and we are pleased!! I would definitely recommend for your plumbing needs!! read more

Courteous, fast, professional and thorough!!! Free estimates and same day service. Thanks Alexander.

Super responsive, very fast and excellent customer service. They took care of my problem with a smile and we're priced very fairly.

**UPDATED** After posting my initial review, the owner contacted me again. He claimed familiarity with Bradford White water heaters but sent a screenshot about Rheem water heaters, which seemed irrelevant since I didn't even know Rheem was a brand before this exchange. The water heater in question is clearly labeled American Water Heater Co. (as seen in the picture I originally sent him). A quick online search for "American water heater white light" indicates the unit was operating normally, which I now know. But that's precisely why I reached out to a professional--I didn't claim to know what I was doing. Despite this, the owner dismissed my point and stated, "I promise you that if I was onsite, there is absolutely no way I would have misdiagnosed that". This logic doesn't hold up, as the video I provided clearly showed the same status light he would have seen in person. Other plumbers were able to diagnose the issue using the same video without being onsite. Additionally, at no point did True Value say, "It would be best if I came to take a look, as it's hard to say exactly what's wrong over the phone." Finally, regarding the "free quote over the phone": As a business, you should stand by the advice you provide, whether remotely or in person. If personal matters (like moving) make it difficult to focus on clients and/or affect your judgment in providing a reliable quote, it would be more professional to call back when available to offer more accurate input. Trying to charge me $425 (minimum) to $2,897 (maximum) for something that didn't need fixing is inexcusable. I understand that everyone has their own circumstances and that mistakes can happen. However, a refusal to take accountability is incredibly disheartening to see, especially from a veteran-owned business that otherwise seems respectable in reviews. If the owner truly stands by the positive reviews, then he should let those speak for themselves rather than spend time trying to discount and discredit my experience. That said, among all the glowing reviews, it does raise the question: how many customers were misquoted, received unnecessary services, and unknowingly overpaid? *initial review* Warning to anyone considering True Value. Absolutely do not recommend and they straight up lied and tried to scam me. Screenshots attached. My normal plumber was not available so I reached out to other companies. Hot water ran out at the house and I tried to relight it. It started flashing a white status light every 3 seconds. Was asked to send a video of the control panel and was told that "it looks like a thermocoupling issue and it needs to be replaced". Quoted 425-625 for labor if the manufacturer shipped out the parts. Quoted 1500 for LABOR ONLY to swap out the entire heater if the manufacturer provided a new one. Not only was the water heater NOT blinking with an error message, another plumber got back to me and said the blinking light indicated the water heater was just fine and needed to turn the dial to choose the water temp. Followed this advice and we have hot water again. Not only was there NO issue, they came up with an absolute made up issue to try and charge for something that didn't even need to be fixed. Even went as far to tell me what parts needed to be ordered. Either extreme inexperience or dealing in bad faith. And I highly doubt it's the former. read more

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I had a backed up kitchen sink and True Value was the most responsive to my call and the plumbers came out next day. We had David & Alex come out and work on our sink, unfortunately due to our house being so old, our pipes were blocked so they had to to do a hydro blast. These two pros were at sit for hours until the issue was resolved. I really liked the fact that David took the time to explain everything they were doing and showing us the problems that they encountered. Blocked pipes are scary issues for homeowners, but with Professional guys like David and Alex I know we're in good hands. I salute these two hero's. I have added True Value to our list of home repair partners we trust with our home. I highly recommend them for all your plumbing needs. read more

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After posting this review, Anna in the office reached out, apologized without making excuses, and arranged a follow-up visit -- that kind of accountability is rare and means a lot. Chris came out, performed a complimentary camera inspection, and identified the grease buildup and pipe condition in detail -- the kind of diagnostic engagement that was missing from the original visit. He later followed up by text after I'd moved forward with another plumber, and honestly acknowledged that the competing scope and price was fair. That transparency meant something. The original experience reflected a real gap in service quality -- specifically the lack of diagnostic confidence and written assessment that any professional estimate should include. That's still worth noting for anyone considering them. But how a company responds to honest feedback defines their character as much as any single visit. True Value stepped up at every level -- office, field, and follow-up. That earned the upgrade. read more

Speedy work and well done work! THANK YOU, David. Will be calling you again soon. I definitely recommend their services.

Fast, courteous, professional and thorough job on the kitchen line drain cleaning. Used hydro jet. Thank you, would call again.

Easy and professional fix. They came in quickly and right on time, gave us a free estimate for our plumbing issues and everything was fixed on the same day. Highly recommend! read more

Booking an appt was quick and easy and we had a plumber available the next day. I received a text 30 minutes before arrival and the plumber arrived right at the beginning of our 2 hour window read more

David and Alex were great. Professional, on time. They explained before they did the work. Communication was excellent. Fair pricing and they are experienced especially with my gas lines so SDGE can turn my lines back on. Will do business with them again. read more

Found out this morning that there was a water leak underneath the house in the basement. Called True Value Plumbing as they don't charge for just coming out to check. David came by, very professional and explained what the cost would be and why. Spoke with his manager to get my senior parents a discount, very grateful. Got all necessary parts and resolved replaced the leaky pipes/fittings. He didn't eat lunch so he could help us out first, super friendly and also explained what are reasons for a hole forming on the pipe and what measures need to be taken so this problem doesn't repeat itself. Definitely will be using True Value Plumbing in the future and Thank you for your service. Rosary read more

I needed the 30 year old valves in my laundry closet replaced. Chris showed up for the task. He was professional, knowledgeable, friendly, efficient, and took pride in his work. He gave me a quote after sending him pics. It was a fair amount and he honored the quote. I will not hesitate to call True Value Plumbing, a family owned business, in the future. Great first impression. read more

True Value Plumbing - Like new! - Plumbing Near Me

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Wow I'm super disappointed with our brief interaction with this business. The technician Sam came out fast and that is the extra star. However he barely looked at the under area of our bathroom sink, did not identify the source of the leak (which I have since done) as a small silver pipe attached to the white knob under the faucet - see attached picture. Instead he told us we would need to rip up the entire cabinet and possible floor so he could fix any potential leak. He also said not to worry about things since there was most likely not an active leak (not the case). Can't imagine having left things leaking for days more. He also scared us stating there was mold. I'm disappointed he didn't bother to take the time to identify the leak and propose a simple solution which looks to be replacing the little silver pipe. Instead wanted to refer us to contractors, involve insurance, the whole 9 yards read more

True Value Plumbing - Plumbing Near Me

I have had the pleasure of working with David twice now and can say he has provided friendly, timely, and quality service. I will definitely continue to work with true value plumbing! read more

I was in a pinch looking for a plumber to help me with my toilet and kitchen sink. Toilet was not flushing and kitchen sink was clogged. I called True Value and with in the hour they had someone looking at my problem. David was the one that came out and was very helpful and very honest with what was wrong and made me feel at ease. I super recommend using True Value Plumbing they know what they are doing. Definitely will be using them again. I am a satisfied customer! read more

Fast response and great service by David and Alex. We needed a camera inspection and hydrojetting. Would recommend the team

My rental needed to have the washer water valves replaced because they are corroded with the San Diego hard water. Scheduling was easy and Chris, my technician, was here on-time and ready to go. They were courteous, friendly and made sure the work area was clean. He also explained the work clearly. Awesome work! Highly recommended. read more

We needed a fix in a hurry. True value plumbing was fast, efficient, and friendly. They were able to fix the problem quickly.

Needed a new water heater. David came out and was very professional and friendly and knowledgeable. So he and Alex installed it. I'm very happy. Quick hot water again! read more

Our toilet was making a loud noise so I called True Value Plumbing, they came out within 30 minutes and fixed the problem! Chris was very knowledgeable and friendly. Fixed the issue within 15 limited. Very affordable and I think worth it! Would recommend read more

I called for service due to our kitchen sink clog at 7pm. Assistance on the phone stated technician would call after 30mins or so. No call, no follow up. I had to call back after 2 hrs, lady insisted that somebody would show up but after another 2 more hours nobody did. It's understandable if business is hectic ; however, a simple follow up would've been more considerate to at least keep me on the loop timing wise. Thank you read more

Service was very professional and informative. David and Alex were quick and knowledgeable. Quoted me reasonably on my plumbing troubles. Happy my house is back running like normal. read more

Quick, efficient and same day service. Cannot beat that. I called at 12pm and they sent a technician over within 2 hours. Great service!

Christian was amazing great service quick service would recommend to all my friends and family

Christian is very punctual and efficient. He did the the job and gave recommendations for future plumbing needs. No pushing extra services. Will definitely call them again for future maintenance. read more

Professional and quick response. Arrives on time and detail oriented. Even though it can not be fixed on the spot but was helpful to walk us through the solutions read more