I genuinely do not know where to begin with my experience at Skintique, but I feel compelled to…read morewrite this so that other people can make informed decisions before booking here. What was supposed to be a routine facial turned into one of the most uncomfortable, disappointing, and frankly shocking customer service experiences I have ever had. From the moment I walked in, something felt off. I was greeted by Jackie, whose demeanor immediately came across as rushed and irritated, as though my appointment was an inconvenience rather than a scheduled commitment. I tried to brush it off and assume maybe it was just a busy day. Unfortunately, things only went downhill from there. Before starting the service, I clearly explained that I wanted a facial. I repeated myself more than once to make sure there was no confusion. I even asked if what I was requesting was possible, and I was assured it would not be a problem. That reassurance turned out to mean absolutely nothing. During the appointment, I noticed that and I noticed scars (that I later found out were PERMANENT). I politely pointed it out, thinking it could easily be corrected. Instead of listening, Jackie dismissed my concerns and insisted that everything was "normal." It did not feel normal. It felt careless. At one point, when I asked for something as simple as some lotion for my hands, I was met with visible frustration. Jacqueline actually sighed and responded in a tone that made it clear I was being perceived as difficult simply for asking a reasonable question about my own service. I have never felt so uncomfortable advocating for myself in a professional setting. The worst part, however, was the final result. What I specifically asked to avoid scars, and dry skin is exactly what happened. It was the complete opposite of what I had described. I left the appointment feeling embarrassed, upset, and genuinely stunned at how little care had been taken. When I tried to express my disappointment calmly at the front desk, the situation only escalated. Rather than apologizing or offering any form of resolution, I felt subtly blamed for "miscommunication." There was no accountability. No empathy. No effort to make things right. Just defensiveness. Customer service is not just about performing a service; it's about listening, respecting boundaries, and treating clients with basic courtesy. At Skintique, I experienced none of that. I experienced dismissiveness, poor communication, and a level of unprofessionalism that I honestly did not think was possible in a business that depends on repeat clients. I rarely write negative reviews. In fact, I usually give businesses the benefit of the doubt. But this experience was so deeply disappointing that I would feel irresponsible staying silent. I would strongly encourage anyone considering facial here to think carefully and ask very detailed questions before committing. I left feeling worse than when I walked in -- and that should never be the outcome of a service that is supposed to help you feel confident and cared for. I sincerely hope management takes this feedback seriously. No client should leave feeling unheard, uncomfortable, or regretful. One star is generous.

Awesome NEW location! The New location in WAYLAND, MA, is convenient, has plenty of parking, and is…read moreclose to many stores and banks. I would suggest booking online to make things a little easier. I will be back for my facials soon

I have been going to this location for a few years now and did not realize I have not reviewed them…read moreyet! I LOVE this spa! The locker room space is well kept and well thought out. The quiet meditative space before your treatment is so zen and has comfy chairs and neck warmers at the ready while you wait. The spa spaces have great lighting and are warm and cozy. I also love that the out front staff never push services on you. I love it so much that I got all my family gift cards for Christmas.

Excellent facility and professional staff. Scheduling can be challenging so plan ahead to schedule…read morea service. I've had several of the therapists and they are all very good

A home away from home. Georgette is the most amazing esthetician you will ever meet, and most…read moreamazing human. She takes the time to get to know you and your goals. Georgette is with you every step of your skin care journey and she is the best decision you can make for yourself

I look forward to my cleansing uplifting and excellent treatment with Georgette every month. I…read moredrive a distance to see her and it's always well worth the trip!

I'm so grateful to Skin Studio for the care and support I received during my acne journey…read more From time to time my skin is still acne-prone, but with the right home care and regular visits for facials, I see a great improvement. My skin is calmer, clearer, and I feel much more confident. Thank you for your professionalism, patience, and truly caring approach - it made all the difference

This place in Natick is incredible. I love going here for everything: facial, electrolysis, waxing,…read moreyou name it, they do it all. Extremely professional, always enthusiastic, just a pleasure to deal with. I have been to many salons over the years but nobody compares to Skin Studio, not even close. Love coming here and I wish I could come more often. They are the masters of their craft. I also love their products, my skin has never been better after I started using their recommended products.

Amy of The Littlest Spa is one of the greats. This is a 1 on 1 experience. Not some big corporate…read morespa. Her services are amazing and she builds a great repoire with her clients. She is always concerned with everyone's safety. I'll be with Amy until she retires!

First time customer. Had a seasonal facial and brow wax yesterday. The spa was clean, quaint and…read morepleasant when I walked in. Amy greeted me warmly and described what my treatments would be like. My facial was thorough yet gentle. My skin looks noticeably brighter and better. My brow wax was also done thoroughly and gently. Although my natural brow shape is pretty decent, I do need maintenance and the waxing usually really irritates my skin but Amy's method was much easier to tolerate than my previous experiences. Prices reasonable and I got to support a small local business. Win win. I'll Be back..

My appointment was with Rebecca. She is awesome!!! She and the staff are so down to earth,…read morefriendly, caring and informative. The facility itself is immaculate and inviting. I am thrilled to have found this location and will be back for more treatments!

Nurse Fiona is Amazing! She is so welcoming and listens to…read moreher clients. The staff so friendly . The rooms are super clean and relaxing. Every visit is always 100% awesome.

I first went to Laser Gentle this past summer after purchasing a Groupon, which is a nice…read moreintroduction when going to a place for the first time. I had a peel and a collagen skin tightening treatment with Angelica. The peel results were instant, leaving me with glowing skin. The collagen treatment kicked in about a week after and I was surprised when I saw continued improvement with each passing week for the next few weeks. I knew I'd be back and happy to pay regular pricing from their monthly specials. I recently went back for Botox on my forehead & 11's - it's been two and a half weeks and I'm beyond pleased with the results. It was my first time having Botox here. My nurse was Maria - knowledgeable, precise with a natural talent for aesthetic. Her application was flawless and the results were natural and exactly what I was hoping for. She also took the time to answer my questions and explain thoroughly when asked recommendations for other skin treatments. I'm so happy I found Laser Gentle! :) If it's your first time, you'll be greeted by Valerie who, if you're interested, will take the time to review services and come up customized treatment package options. This place gets 5 bright stars from me. It's exactly what you expect when going to a med spa - sleek, serene, knowledgeable staff and successful results.

I went to Skylar at the Natick location for coolsculpting ,she is amazing at her craft ,it was my…read more3rd session and she makes you feel comfortable and welcoming ,she makes the experience wonderful ans I definitely recommend going to her for this procedure,

I'm not big on the whole beauty salon thing, but I got a Groupon years ago so went for a facial…read more The owner of this salon, Dre, is hands down the most amazing person ever. She truly makes you feel like you're best friends from the first time you go and she is so genuine and knowledgeable. I truly would not go anywhere else after going here. Clean, friendly and just makes it fun (from someone who doesn't find these things fun). best experience ever!

I'm white - like pasty white - like translucent white and having waxing done on my skin can…read moresometimes be a challenge - and I usually breakout. I know that's probably TMI but it's relevant to this review. I've been a LOT of places to have waxing done, and Dre really just made a client for life. The other places (locally and non) are fantastic and I'd recommend them to anyone... with that said - for me - Dre was fantastic. She didn't rush, she took her time and really explained to me what works for my skin. She told me NOT to come back until the hair had grown in... even if it's longer than the "normal" time I'd get services done. What small business tells you not to come back? I can really see why all the folks on here have given her 5 stars. She uses a hard wax which actually hurts way less than the strips you get at most salons. It also leaves your skin less irritated and red.

i had an amazing experience at the salon on Tuesday! Gulnara…read moredid my haircut and she was absolutely incredible. She cut my hair with great precision and professionalism, and the result was exactly what I wanted. She took her time, paid attention to every detail, and made sure I was comfortable throughout the whole process. You can really tell she is experienced and passionate about her work. I'm very happy with my haircut and I highly recommend Gulnara to anyone looking for a skilled and professional hairstylist. I will definitely come back again!

The place was clean, relaxing, and the staff were welcoming. I liked how careful they were with my…read morehair and the results turned out nice. The wait time was a little longer than expected, but everything else was great.

Judi is a gifted and caring Esthetician. You can tell she LOVES what she does and will make you…read morefeel confident in your skin!

From the owner: I specialize in Hydrafacials, Photo Facials, age spot removals, skincare, facials, waxing, body…read morewraps. I partner with and am an expert and educator in Skin Ceuticals for skincare.