DO NOT GO HERE! Made an appointment for 3:30. Arrived 4…read moreminutes early, there was no one there. After standing at the desk for several minutes I sat on the couch. Another customer arrived; around 3:40, we both waited but clearly he was totally sketched out and took off. A woman came out and I asked if I could wait until 4; after saying I made an appointment for 3:20, then 3:40 but was told both times she was wrong. She then placed me in a room and shut the door. I waited and no one ever showed up. As I was leaving the woman said "she didn't come? So sorry." Something really off about this place - I do not recommend.

Rip offs, they double charge my credit card. The owner is very mean. Will not take the extra…read morecharge off.

Elements in Medford Square is a great escape in busy little city. Just a couple steps takes you…read morefrom the traffic and noise of High Street into serenity! The therapists, front desk staff, and managers make it such a welcoming and relaxing place.

I have been an Elements member, in Medford, for over 10 years. I decided to try their newly…read moreadvertised stretches treatment. Today, I met with one of my favorite therapists, Mirlande, who did the streches along with massage with CBD oil and Himalayan stones for a fantastic experience. It was a wonderful hour working on my very tight body! I highly recommend this new service Elements offer.

Love, love, LOVE this place! Christine is amazing. Before the Boston Marathon I needed an amazing…read moremassage, and I found her! I have nothing but wonderful things to say. I've gotten weekly massages for years. I'm an athlete and need lots of sports massages. Christine was great, used just the right amount of pressure and left me feeling extremely relaxed! Thank you, Christine! When I'm back in the area, I'll definitely be back for another massage.

Excellent Massage!!! Christine is amazing! Clean & nice atmosphere, she always inquires if there…read moreare any target areas that needs extra attention. Love and will continue having her do my massage:)

(Sorry no photo) I have been to Serenity Spa several times…read moreand I am never disappointed. Prices have gone up since COVID but still very much worth it! The foot reflexology is incredible and includes a back, shoulder, and arm massage - equally incredible! The atmosphere is wonderful; peaceful, very clean, tranquil, and comfortable. I highly recommend this establishment!

Hidden Gem, these girls do an excellent job everytime i have been in there. I had back and shoulder…read moreissues, everytime i left everything felt great. Quiet (except for train sometimes), relaxing and great attitudes - they are genuinely concerned and always smiling.

Cassandra was able to squeeze me in for a same day massage today and I am blown away! She is so…read moresweet and makes you feel calm, comfortable, and relaxed from start to finish. She has a gentle touch while being able to give a perfectly pressured-to-your-liking deep tissue massage. The environment and music is extremely zen. She will focus on whatever areas of concern you have and communicate with you to ensure the experience is nothing but great. Look elsewhere and book with Cassandra - you will not regret it!

I can't rave enough about casentual therapy. I'm a usual and I have to say best experience I've…read moreever had! Excellent facials and massages in a relaxing and aromatic atmosphere. I always get 5 star treatment with each visit. Highly recommend!

Not sure what is going on there. They are open for appointments but the business is closed due to…read morecovid19 (which understandable). What is unacceptable is the lack of responses to any mode of communication (texts, calls, voicemails, emails), but they do charge a credit card although they are notified for cancellation more than 24 hour ahead of scheduled appointment . The info on yelp is deceiving; the web page is a little better but still vague. Not professional.

I had the most wonderful and calming experience during my first massage. Heidi was very responsive…read moreto what worked for me and adjusted me accordingly so that I felt most comfortable with each section that she worked on. Prior to the massage, I appreciated her getting to know me a bit more so that she could be in tuned with the places which I felt needed attention. She is extremely empathetic, personable and sincere, asking how I was feeling throughout the process as to check in while also allowing me to focus on how my body was responding to the massage. I felt supported in the very calming environment that she has created and really do recommend it to anyone who is interested in massage therapy; Heidi made my first experience very positive and comforting.

I was a loyal client here for many years and truly valued the professionalism and care I once…read moreexperienced. This place meant a lot to me. Over time, however, it felt like the management style, particularly at the ownership level, shifted. Communication became inconsistent, and situations that once would have been handled directly and professionally were not. This was not reflective of the front desk team. Many of the therapists I connected with moved on. My most recent experience simply was not the right fit. I did not feel fully heard, and the session felt more rushed than mindful. After the session, there was no follow up or check in at all, which has never happened in any of my previous experiences here. I was tired of bouncing around, so I gave it time to see if things might improve. In the end, she agreed it was not the right fit. What was most disappointing was how it was handled. It took several calls, emails, and texts from me to learn that my sessions had been canceled less than 24 hours before my next appointment. The front desk told me the owner was supposed to call me about the cancellations and to suggest an alternative therapist, but that call never happened, and there was no follow up afterward. There was also a brief moment that stood out. I had left more than 20 percent, though less than the week before because the experience felt different. When I shared that, it was suggested that the front desk might not have passed the full amount along. That surprised me, as the front desk team has always been consistently kind, professional, and trustworthy. I want to be clear that the front desk staff are excellent. They make scheduling seamless, communicate thoughtfully, and create a welcoming environment every time you walk in. I am writing this because I cared about this place. I used to genuinely look forward to coming here. Moving on feels like losing something familiar, almost like losing a friend. I would still welcome a one on one conversation with the owner, as I would have appreciated that before. I hope the practice finds its way back to what once made it so special.

Nick does orthopedic massage, which focuses on bone structure as well as muscles. He's worked…read morewonders for me. Thanks, Nick.

My sister and I came for a massage before heading to a festival last weekend. This was our first…read moretime at this location. Upon entering, the nice lady at the front desk told us that one of us could go in if the other one wouldn't mind waiting. We said that was fine and so she went over our "sign in procedure" (reviewing body parts that we wanted more focus on or parts we wanted to avoid). Then my sister went in first and I waited in the waiting area. I was offered a whole cold bottle of water, which for some of you might feel like a standard, but I thought it was a wonderful add! The massage was great. The masseuse was polite and paused frequently to ask if I was doing okay (if I needed more or less pressure, feeling ok, etc.) She was able to get the knots I really needed to get rid of. The hot stone was presented and I said sure why not...but it didn't really do much for me. It wasn't warm enough. Though the service was good, the ending was not very consistent to the whole experience. We came in with the understanding that the price was $39.99 and with tip would be $48 each. We only brought cash with us and paid together. We handed her a $100 bill thinking we'd get back $6 after tip. I think she got confused as to why we wanted to change back. After much back and forth, we realized that the services weren't listed with updated prices. The service was $49 instead of $39. (which means if we calculated with tip, we underpaid her by $20.) We felt bad walking out because we thought we brought a 20% tip with us but we ended up only giving them $2. Just beware if you go, it's still pretty decently priced but bring extra cash or a card in case it happens to you. 1 star knock off purely for the fact that the advertised price was not the true price.

Massage ultra has a wonderful and peaceful ambience. The staff is respectful, experienced, and…read moreprofessional. I always feel as though I get a great value every time I get a massage here.

In short, you get what you pay for. This parlor is not for those seeking professional therapeutic…read moremassages. I called up at 7 pm after a long workday resulting significant back and shoulder pain. I needed a good massage and most everywhere else was either closed or booked. Thankfully this establishment was open and had an immediate opening. Aesthetics aside, I immediately got an odd vibe from the place, completely aside of course from the significant language barrier with the one employee I met. It just seemed like a cheap-construction spa. But hey! Maybe it was going to be a low-price hidden gem with sacrifices on decorations to afford excellent employees. This was not the case. The massage started off with some unorthodox rythmic pelvic body-shoving followed by a much-needed dive into my neck and upper back. Over the 60 minutes there was focus on my back, shoulders, arms, and legs. But one thing that made me incredibly uncomfortable was a recurring focus on my hips and upper thigh. By any standards of therapeutic massage, there was some unnacceptably innapropriate contact. No bueno. After not massaging my feet or head, and with only about 5 minutes left in the appointment, the masseuse began rubbing my lower stomach. By this point it was already quite clear what the intent of this action was. I politely requested that she work on my feet for a few minutes, at which point the alarm went off. Although my scapula felt great, I was much more stressed than when I entered. Go with your gut: This place is creepy.