Early Saturday morning I discovered water flooding the laundry room of my significant other's…read moretownhouse and realized the water heater was leaking. I turned off the water supply rendering the condo with no water. Now what? Who do I call in Lexington, a town I'm not that familiar with much. She called her sister in Versailles but her recommendation of a past plumber she had used previously was closed for the weekend. So I did a search on Yelp first, skipping over a couple of plumbers with some not so good reviews and found Bluegrass advertised as being 24/7 and Shonda C.'s review listed first. She is in my friends list and I trust her reviews. I also saw photo's of the business owner and his family, plus some of his past work, indicating to me I was looking at an honest man. But to be sure, I utilized BBB for a background check and found zero complaints in the past year, an A+ rating and that they were BBB Accredited. So I gave them a call. Ron answered the phone at 7:52 am on a Saturday. This was a huge indicator to me I was going to be doing business with a good company. He told me he had one customer ahead of me but that he would be over between 11:30-12:30 and that he would call thirty minutes ahead of time to let me know he was on his way. He called me back at 10:26 am and arrived in 15 minutes. He assessed the work to be done, quoted a price, then left to pick up a new water heater and associated parts & pieces and arrived back around an hour later. I doubled checked with my sister, who owns five houses, on his quoted price and found he came in little bit less than her prediction. Ron and his son, who was helping him, installed a new water heater, and upgraded the water pipes and gas line, along with new valves on both, to meet today's codes. He completed the work in two and a half hours. We were completely 100% satisfied with the work, his timeliness, consideration of cleanliness and knowledge of his trade. Would not hesitate to call him again for any plumbing needs.

Our kitchen drain clogged somewhere deep and was backing up. I saw the ratings for Bluegrass…read moreRooting and decided to give them a try. Ron came out and cleared the pipe in no time, left no mess, and charged a fair price. He was super friendly, nice guy. Glad we could hire a locally owned small business that cares.

Alex and William were awesome. I had three issues to be addressed and they were in and out in 35…read moreminutes! Super nice young men! Highly recommend!

Spencer came out and my problem wasn't plumbing. Spencer was still very helpful and didn't charge…read moreus anything!

Courteous, professional. Fixed our leak. Came within the timeline estimated. Would definitely…read morerecommend any time.

Two months. Partial job. Ghosted us. Money wasted - we should have researched. We attempted to hire…read morea local 'reputable' business, but they ended up costing us in the log run. BEWARE and do your research!

Your Second Opinion Plumbing just finished their work today, and we could not be happier with it…read more Despite what ended up being a bigger job than originally thought, YSOP made the process smooth, with great communication throughout. I reached out to them last week after water started falling from the upstairs bathroom into the first floor bathroom of the duplex we own. I sent them a message via Yelp and their office responded within the hour, allowing me to pick the time when they would come out the following day. And from there we were rolling. During the initial visit, Cody deduced that there was likely a problem with the flange and wax ring in the upstairs toilet. When they came back the next work day to do the work, we ended up having to get into the walls, where it was easy to see that the 100+-year-old cast iron pipes, original to the home, were actually rusting, with very noticeable cracks in them, leaking water throughout. Over the next day and a half, YSOP replaced ye olde pipes, patched another leak, replaced the flanges on both toilets in the building and moved the plumbing for the basement washing machines, since they already had to work in that vicinity anyway. This was a big job, that didn't come cheap, but they were upfront with all costs and kept to their quote. I also appreciated that they called to give me a 20-minute warning before they showed up each time. Through and through, YSOP was easy to work with, respectful of me and my property and thorough communicated. I will definitely use them again!

Decided to go with this company as they didn't seem to be owned by private equity and next day…read moreavailability. I now understand why they had next day availability. I was quoted 3-400 dollars for a valve replacement only to get a call back two hours later that they can't find the valve anywhere for a Pfister product less than 10 years old, so it needs to be fully replaced. The full replacement was 850 dollars and they installed a chrome finish that matches none of the other finishes in the bathroom and was probably 100 bucks. 3 hours of labor and 100 dollar part (with an access panel!) = 850 dollars and a messy silicone job as a keepsake. Furthermore I requested a quote for a replacement water heater to be told that both (it's a duplex) needed to be replaced. My tenant came back to completely cold water so clearly no final inspection was done to ensure it was fixed after work was completed. After I called to complain and was given reasons for why that's not their fault/problem I was reminded that it's probably because the water heater is old and has nothing to do with them... hmmm how convenient. If I could have left 0 stars I would have.

This is an amazing company that offers prompt service and stands behind their work. Jeff is…read morereasonably priced with a quick turnaround. I would definitely use them again.

Jeff answered his phone quickly, agreed to come and was here exactly when he said he would be,…read moreexplained the problem to me so that I could get it, and fixed it in very reasonable time, at a very reasonable cost. He came to work when no other plumber would, and I had called at least ten. He is now top of our list, and the first call we will make, in future. So appreciative here!

The builder of our townhome in OTR put our furnace and AC on the second floor to get more airflow…read moreto the third floor. We ran into a problem with the AC drain overflowing to our kitchen ceiling in the second floor. We called Tarvin for help as we needed someone soon. Dave came over the next day and we got service at a reasonable price. Dave not only fixed our problem but spent time helping us figure out how to prevent the issue from happening again. He took us step by step through the process and even explained that it's actually pretty normal to have some buildup in the pvc pipes from dripping water lines. This was above and beyond and much appreciated. And we weren't gouged the service. When this happened we were concerned because we have had bad experiences with plumbers in the past. Tarvin is our go to plumber from here on out.

I'm unsure why carbon plumbing has such a high rating. They told me the soonest they could unclog…read moremy toilet was in 5 days. That's not very responsive when it's your main toilet. It seems that the moto of Tarvin Plumbing should be "If you want quick service, go elsewhere."

they charged my senior and veteran parents $1680 to replace and install a gas water heater!!!! it…read moreonly cost 500 at Lowe's. when we called to discuss why it cost 1100 installation, they wouldn't give an answer other than saying it was a flat rate. not only that, the service man had them write a check out to himself!!!! when I called the company to find out what was up with that, they said it was fine. THIS PLACE IS A RIP OFF AND TAKES ADVANTAGE OF ELDERLY PEOPLE!!! DO NOT USE THEM

They did so many mistakes on our property we had to bring in another plumbing service to finish and…read morerepair all the damage costing us thousands of dollars, some things they damaged could not be repaired and our new property is permanently damaged. I strongly recommend you stay clear of them!