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    Metzger

    3.2 (5 reviews)
    Ultra High-EndDesserts
    Closed 8:00 am - 6:30 pm

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    Demel - Sacher torte (€7.9)

    Demel

    3.8(504 reviews)
    0.5 kmInnere Stadt
    €€

    This review is specifically for the Kaiserschmarrn, which was unbelievable!…read more When you arrive at Demel, there are two areas - one is a window for quick takeout and the other is to be seated. We waited in the takeout line for about 15 minutes and ate the best Kaiserschmarrn ever! Something I didn't even know existed until visiting Vienna. Highly recommend checking out this spot!

    I visited Demel Vienna on August 19 during breakfast. I have always loved Demel from my previous…read morevisits, and I know it is a world-renowned and historic establishment, which is why this experience was especially disappointing. I ordered my usual Kaiserschmarrn and a drink. I had noticed that the table next to me had a drink that looked good, so when the waitress took my order, I specifically told her that I wanted the same drink the table next to me was having. When my order arrived, it was brought by a different waitress. The drink looked completely different from what I had pointed to, so I asked her what it was. She told me it was a double espresso. I explained that I had not ordered a double espresso and again pointed to the drink at the table next to me, which was clearly a hot chocolate. The waitress then called over the waitress who had originally taken my order. Instead of simply acknowledging that there had been a misunderstanding, she insisted, "That's what you ordered." When I explained again that it wasn't, she told me, "It's the same thing." A **double espresso and a hot chocolate are obviously not the same thing.** What bothered me even more than the incorrect order was the way both waitresses spoke to me. Their attitudes and tone were extremely rude, dismissive, and demeaning--as though I was stupid for pointing out the obvious mistake. The interaction became uncomfortable enough that people sitting at other tables were looking over at us. To make matters worse, my Kaiserschmarrn was **cold**. It tasted as though it had already been sitting out for some time before it was brought to my table. I understand that mistakes happen. Had they simply apologized for the misunderstanding and corrected the drink, I would not have had an issue. Instead, I was argued with and spoken down to over something that could have been resolved in seconds. This was genuinely one of the worst customer-service experiences I have ever had at a restaurant, and certainly not what I expected from an establishment with Demel's reputation. After several previous visits that I enjoyed, it is extremely disappointing to say that I will not return and will no longer recommend Demel to my friends.

    Photos
    Demel - Bar area sans customers, towards their closing time

    Bar area sans customers, towards their closing time

    Demel - Apple strudel- the national dessert of Austria

    Apple strudel- the national dessert of Austria

    Demel - Inside shop

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    Inside shop

    Gerstner - Schlumberger Bar

    Gerstner - Schlumberger Bar

    4.4(46 reviews)
    0.7 kmInnere Stadt
    €€

    Very good cake and very good wine! Service is great and the dining area is beautiful. Great spot.read more

    One thing my wife and daughter wanted to do in Vienna was to try the local cake, the Sachertorte…read more There are a few apparently famous venues for this (and a slew of other places too). Gerstner is a long-standing bakery with a few locations (including at the former summer palace). They had a shop relatively near our hotel, so we stopped in early during the trip. If you are facing the State Opera House, Gerstner's is on the right across the street. Note that there is also some as or more famous outlet for cakes behind the Opera House also, but they appeared to have a line when we walked by. At Gerstner's you enter at street level where they have a dessert counter with displays. You can get a slice to go here. However, if you want more of the full experience, you can go upstairs (they have an elevator as well). A wide curving staircase gets you to the rather small 2nd level (the first floor, in local parlance). There are some tables here, but it has the air of a bookstore coffee shop. We opted to continue up to the next floor. Here, there is a dark hallway where you approach the host stand. There was one couple ahead of us and they got seated quickly. I think they had a bar as well as dining, so they ask which you want. We just wanted dessert, so they walked us past the bar. This floor has high ceilings and palace-like decoration. The vibe is definitely 'special' but they don't charge extortionate rates for it, which was nice. We were shown to a small table in the main dining room. I think you could see part of the Opera House out of the open windows. Two of us got coffees and we all split a Sachertorte. We enjoyed it, but everyone agreed that it was a bit dry. Maybe the Viennese don't go for moist cakes. They do have other items on the menu and I think you can get a regular meal here (schnitzel, salads, etc.). However, we visited around 2:30 p.m. on a weekday, so we just wanted the cake. The bill was reasonable, and we all agreed that this was a worthwhile experience.

    Photos
    Gerstner - Schlumberger Bar
    Gerstner - Schlumberger Bar - Gorgeous interior

    Gorgeous interior

    Gerstner - Schlumberger Bar

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    Eis-Greissler - Eis-Greissler

    Eis-Greissler

    4.6(163 reviews)
    0.2 kmInnere Stadt
    €€

    Some of the best ice cream I have ever had, comparable to gelato in Italy and ice cream spots in…read moreNYC, if not better. We planned our dinner based on the proximity to this ice cream place. Right after dinner, we headed over and as other Yelpers have mentioned, flavors aren't in English, but they will gladly translate them for you and they are generous with letting you sample different flavors.The flavors are unique and on point, as in no overly sweet aftertaste. I highly recommend the kiwi or poppy seed, both were very good. I really liked the pumpkin apple one as well, seasonal flavor? It's also very affordable, I believe my single scoop in a cone was about 2 euros or less. If you're in Vienna, you should definitely give this place a try. My friends and I stopped in on a cold and rainy day, but it was worth it. I would love to come back and try some other flavors!

    There were so many interesting flavors here that it was difficult to decide what to get. I got a…read morecup with pumpkin seed oil, poppyseed, and elderberry, because those flavors sounded the most unique. I loved all three flavors. The pumpkin seed oil flavor was so cool. I would have never thought to make ice cream with pumpkin seed oil, but there is olive oil ice cream, so why not pumpkin seed oil ice cream? Pumpkin seed oil is now one of my favorite ice cream flavors in Vienna. The poppyseed flavor was not strong, but had a good texture. The elderberry flavor had an intense tang that was very refreshing for summertime. The three flavors were very different from each other, but it was absolutely divine to try them together.

    Photos
    Eis-Greissler - Eis-Greissler

    Eis-Greissler

    Eis-Greissler
    Eis-Greissler - Eis-Greissler

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    Eis-Greissler

    Metzger - desserts - Updated September 2026

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