It feels good to write this review about Kimberly Graves, she has been my insurance agent for a…read morelong time now. I have my home owners insurance and car insurance with Farmers. Since I started working with her I have bought and sold several vehicles, my cars needed work done (windshield crack replacement etc.) and as a first time home owner I had lot of questions (what is and is not covered, premiums and deductibles and so on) about my policies. The most amazing things about Kimberly are her excellent communication skills and willingness to go above and beyond to help her customers. Whenever I need to reach out to her, she is either readily available, or she would call me back (if I leave a voice mail) or respond to my email within hours if not minutes. Also she is excellent in her subject matter expertise, it seems she always has the answers to my questions on top of her head. Overall I'm very happy with her being my agent, I'll highly recommend her for all of your insurance needs. Job well done Kimberly, keep up the good work!

I have been a client of Kimberly Graves since fall of 2018. She has always been professional and…read moreaccommodating to my schedule and needs. Recently, there was a problem with how my policy was modified by Farmers due to business rules out of her control. This event ended up with Farmers adding almost $100 to my premium and then auto charging me this increased amount without my knowledge. When I spoke with Kimberly, I was irate. Kim stayed calm and she must have spent hours ( I don't know how many it took) on the phone over a 3 day period to clear this up and get a credit to my account. It is difficult to find this level of client care and service especially when your company is saying "no". I am so grateful to have met Kim and for her patience and perseverance with this issue. If you are looking for an insurance agent, look no further!

I am currently insured by Farmers and Randy initially signed me up for Home and Auto insurance…read more Unfortunately, I have been trying to get into contact with Randy for over 9 months to review my policy. Rates through Farmers had recently increased, and I wanted to review the policy. I am not really sure that Randy still sells insurance as he does not return emails or voicemails. He also does not check in with clients to review anything about their policies. We will be quoting insurance with another broker since he is unable to stay in contact with his customers. He actually might not sell insurance anymore since he has been unreachable for nearly a year. Zach

Randy has been my insurance agent for many years now. He has always been there set up my homes,…read morecars and office with the best coverage and rates. But more importantly, we feel Randy's service has been 2nd to none!

I've been doing business with Viking Insurance Associates for o 22 years, and am beyond satisfied…read morewith the services and selected coverages provided. I highly recommend them. A BIG SHOUTOUT to "Lue, " for her professional integrity. Recently my home was severely water damaged by a neglectful neighbor, my insurance agent denied me coverage for Damages that were said to be covered by the policy. I am fortunate I called Viking, Lue knew exactly what to do to make matters right to put me at ease; and resulted in my water damages being fully restored.

Aislyn she doesn't answer emails. My cat was hit by a poll that one of there clients. Hit. But…read moretrying to say it wasn't there fault. Won't fix my car. Worst car insurance. It's his fault but they won't fix my van

I did my TAXES here with Gilda Gonzalez 2021…read more I made an appointment, and was helped at the time of my appointment in time. Gilda is a great tax person, she is very plain and simple, as long as you have all of the Documents you need, she will be able to do your taxes. I had 2 dependents that were my siblings. I was able to get more than 10K return, the fee charged is pretty high here, Gilda told me it was Fiesta fee PLUS the bank fee mine was $350. The whole process took 1 Hour and 30 Minutes, She does take her time, also answers calls, and helps other customers quickly while helping you at the same time. Don't know if I'll come back here, but my taxes where done right, the service is okay not great. You decide.

Just did my taxes here and I'm very happy with the service I received, it was fast and easy and…read morethey are very organized. I usually only come for insurance purposes and I thought I'd give them a try with taxes. Very happy I did.

6/10/25 - I never leave reviews, but I am so grateful for the top tier service provided by this…read moreagency! My adult children were guided by expert advice when they were selecting their own insurance needs, the agent spending time to teach them about the products before deciding on a policy. Then, recently one of them was in an accident and quite shook up, they helped her navigate the fallout from this with kindness and empathy. Highly recommend this group! Quality personal service is hard to find, and this team has it!!! 10 out of 10!!

Rosa Yessian is my GO-TO for all my insurance needs!…read more Rosa is such a sweetheart and makes sure she explains everything to me so that I am comfortable moving forward. Working with her as been amazing.. to the point that I moved my car and home insurance to Allstate just so I can continue working with her. Anytime that I have any questions or concerns, she makes sure to address it right away. I've never had a problem getting ahold of her or having an issue addressed. Just know that you're in great hands with Rosa and Allstate!

After losing my previous home insurance I was frantically searching online for a replacement…read morepolicy. I eventually called Alan, he and his staff were able to get me a new policy for a good rate. I was thankful I was able to find them.

I have been with Allstate for 25+ years. I deal with Shari, who I find to be professional,…read moretrustworthy, down to earth and extremely competent in all things insurance. There have been times when I have not been pleased with the company, but through no fault of Sharis. I am of an age when human interactions are of great importance and I can say that she is perhaps the main reason I remain with Allstate. Hopefully, the powers that be read this and realize that human connections, even in business, are paramount and do play a huge part in a company's bottom line.

Had this insurance company for years. had 2 homes and cars insured. One night my battery died it…read morewas around midnight at Dennys parking lot and I called to get service after half hour of getting texts they were still trying to find a tow truck to come jump start my car. Gave up and my kids had to come help me. Paid top dollar for nothing, called and complained and never heard anything back. I'm sad Debbie left because she was really responsive to phone calls etc. i couldn't imagine being stuck in unfamiliar territory with this insurance company and as a woman I would advise others to find another company.

Diego was very responsive and assisted with getting my Auto policy, knowledgeable with coverages…read moremaking ease of moving forward with policy. Valeria M Bermudez was very helpful in getting my Auto policy and forms signed. They both worked as a Team in getting issues resolved. Greatly appreciate your time and Excellent service!! Highly recommend Diego Nunez.

I cancelled my insurance and let them know I already had another insurance and they still sent me a…read morebill saying that I owed them for a month I was no longer even there for. They then proceeded to send me to collections & now I am dealing with them and trying to fix issues they created.

Its unfortunate that I would have to part ways this branch of ALLSTATE. After being a customer with…read morethis branch for nearly 10 years, I was dropped due to a email error of response. I never received anything in mail, nor a reminder to remove someone from my policy. I spoke with Delia and Rob (manager) today whom didn't have any empathy of my loyalty to Allstate. On the other hand I want to send a special THANK YOU to Maria for being such a branch accountant.

After getting screwed over by travelers insurance I Couldn't ask for a better agent (Julie Sumiki)…read moreliterally saved $2000 a year on my Home Owners Insurance. I will stick with her for life!

Julie's team is always excellent. Angelica is the latest professional on her team who has been very…read morekind and helpful. She is an excellent communicator and has provided me with me great informative options for my car insurance needs. Keep up the awesome work!

We have been State Farm customers for over 25 years, and over that course of time we have had…read morewonderful service from our personal agent. When our original insurance broker retired, Jeff Sinfuego's office took over the management of our account. We were nervous at first since we had been with our other agent for over 15 years, but Jeff's office made the transition very easy. It's been several years now and we cannot say enough good things about this office, particularly our direct contact Donna McCullough. Donna is extraordinary! She goes above and beyond with any need or question that we have, always responds in a timely manner, and consistently explains policies and processes making sure we thoroughly understand everything. Donna is extremely knowledgeable, efficient, and organized. But most of all she is personable and kind. She makes dealing with insurance a breeze!

I have no complaints. I have been insured with, State Farm's at this location since 2020. I just…read moreinsured my second vehicle today.