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    Mexicana Travel

    3.0 (1 review)

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    Interact Travel

    Interact Travel

    1.0
    (3 reviews)
    6.0 mi

    Do not use this company. During this world crisis, they have decided not to refund money for a…read moreschool trip. How distrusting is this? We are all middle class families, some suffering from this crisis, and yet they want to keep our money. They can't even return phone calls or emails. Also, shame on the school for not trying hard enough to fight for their students.

    I am the parent of a high school senior in WA state whose class had a school-organized trip to…read moreCosta Rica this summer that was supposed to take place in June. Interact Travel cancelled the trip on their end, but are refusing to return the trip deposit paid to them in its entirety. Their handbook does not outline a cancellation policy where it is the company, not the customer who cancels the trip, but they are treating it as if we cancelled. They are not willing to offer any compromise other than retain the full deposit and offer a possible trip with them next summer, which they cannot guarantee will happen. It is my first-hand experience that this company has decided to profit from the COVID-19 crisis by cancelling fully paid school trips and refusing to return the full deposit of $850 per student ( trip price was $2,450), citing vague refund policies in their handbook that at no time address a situation where it is the company that cancels the trip. Our group lead tried multiple times to reason with them but they have responded back incredibly slowly and not offering any real solutions, other than booking a substitute trip with them next year (if travel is even allowed then). How are graduating seniors supposed to do that? To take advantage of hard working families in this situation is disgusting. Airlines are refunding all fees that they may have incurred, so it is highly doubtful they are covering actual expenses of $850 per student. It is pure profit for them, and they should be ashamed. They claim to be a family-oriented business, with solid values. Yet, they are the only travel company I have dealt with that chooses profit over values in this difficult time, and not being willing to at least meet us in the middle and compromise for the sake of good customer service. If you are thinking of traveling with this company, think twice. You can be next to lose money with them, like my family did.

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    Mexicana Travel - travelservices - Updated July 2026

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