I have been a customer of Jamal's for several years. From the first time, he has always been…read moreprompt, professional and kind. I highly recommend Jamal and his company. His vehicles are always clean and I feel very safe with him. Jamal's pricing is fair and very well worth it. Knowing that I can depend on him and his services gives me a stress free experience while traveling.

We had a great experience with airport transportation for our family of 5 including kids in car…read moreseats that they provided. They were kind and punctual and patient. We will use them again-well worth the cost to not have to park and pay for parking at the airport!

They are very prompt, eager to serve and very responsive. They have provided info I needed for a…read moreproject within seconds! Definitely a very reliable service.

Great communication, efficient, professional and took care of our office staff for an off-site…read morepicnic, thank you!

My wife and I have had the pleasure of having Joe drive us between a variety of locations in…read moreDenver, and DIA over the past couple of years. We fly into DIA a few times a year, to visit our adult kids, who both live in CO. One lives and works in Denver, and she's used Joe's service a number of times, as have her friends and co-workers. A++, in our opinion. Joe's a seasoned businessman, and understands customer service. He communicates well, and he doesn't get rattled in an imperfect world {the world of Denver traffic}. I've used driving services all over the country, on almost a weekly basis up until my very recent retirement. I love the fact that you're dealing with the owner. I love the fact that he's where the buck stops. We have ridden for the most part in one of his immaculate Suburbans. It's clean, he's got a supply of water, hard candy, and a few recent copies of People, etc. We never read them, as we always have a great conversation with Joe. As I read some of the low reviews, I'm pretty astonished, and my hunch is that people may not grasp how he communicates. He can't communicate with a crystal clear detailed email, while driving. I'll tend to communicate details in an email, or a text, and I ALWAYS get back a quick, and clear "Got it" "All set" "Look forward to seeing you". etc. I've heard him on his cell phone when he's asking people to confirm their travel details back to him via an email or text. It's not going into a black hole. He'll get it, and confirm back. Always has with us. He obviously needs a credit card, to make sure that he's not being used, and to assure that those booking are real customers. I will NOT put a CC number in a text or email, nor will many of his customers. He has mine on record {which I'm fine with}, but at first, I'd tell him that I'd much prefer that he call my cell when he had a minute, and I'd read him the number over the phone. No problems....ever. My first experience visiting our daughter was a flight in on short notice, and we took a cab from DIA to her office on S Colorado. Cap was full of smoke, seats were worn so badly that I thought we were sitting on the pavement, heat was full on, driver was impossible to understand, got lost, and was most likely high. $100, as I always tip. That's my DIA to Denver "5" experience on a 1 to 100 scale. My wife and I have always had 99+ experiences with Joe. When he's caught in traffic due to an unexpected accident ahead of him, he texts us. All good. Sure he's said it might be 12 minutes and it's been 20, but he's also said it will be 15 and it's been 5, and more often than not, when we're ready to leave, he's been there for 10 minutes waiting. We tend to leave plenty of time, as every flight we fly seems overbooked, we want to be there to get our baggage on the plane, and DIA has some great food options. Sure, AS IS THE CASE WITH ANY DRIVING SERVICE, S**T happens, but Joe's in touch. We were in CO last week, and changed plans twice. We had to cancel our DIA pickup with Joe, and then booked a ride with him to DIA on very short notice. He made it work, and all went smoothly. We had a great beet salad at Root Down, and a great flight back East. This is a SMALL business. Realize that. Joe's a good man. I wish he were in Boston,as we could use him a LOT. Even the best here tend to simply "forget you", or when you call, show up AFTER you've had to leave. A++. Just realize that if YOU don't allow enough time, and traffic issues ensue, that's not your driver's problem. Having driven in every major city in this country, and many abroad, Denver's traffic can be "interesting." Even more so with snow. Joe's our guy in any kind of weather. Probably will have him drive us to Eagle County next winter. Great guy. Great service.

Joe was great! He arrived early -- as did my flight -- then patiently waited because we got stuck…read moreon the ramp because of lightning nearby. Once that passed, we got to our gate ... but then baggage took for-freakin-EV-er (which is why I hate checking bags) Bottom line: I got to the curb more than an hour after our plane landed ... but Joe was there, in good humor, and didn't charge for the extra waiting time (neither of our faults, but many car services do). Joe had bottled water to sip and things to read (if I hadn't wanted to chat), but I was quite happy to talk. He was entertaining and informative on our ride into Denver, and even suggested a way to get to a Rockies game that was going on that night if I'd wanted to go. For just a couple of bucks more than a nasty cab, Total Transportation made me feel welcome and important -- even if Joe was in a Hawaiian shirt and not a dark suit. Would definitely use Total Transportation again...

I've been booking my executive's car service with Joe's for several months now, and we truly…read morecouldn't be happier. While searching for reliable transportation to and from Denver International Airport, I came across Joe's Car Service and decided to give them a try and I'm so glad I did. From start to finish, the service has been exceptional. The booking system is simple and user-friendly, and if I make a mistake, their customer service team resolves it quickly and efficiently. The drivers are consistently on time, professional, and courteous. Since I manage logistics from several states away, it's a huge relief knowing I never have to worry about my executive's transportation. Ride confirmations and receipts are always prompt, and I have complete peace of mind knowing my boss is in great hands. At this point, he's likely met nearly all of the drivers, and he's had a positive experience with every one of them. I'm incredibly grateful to Joe and his team of respectful, competent professionals. I also appreciate supporting a small business rather than a large corporation. It makes the experience feel more personal and dependable. Joe's Car Service has been a huge asset to our travel logistics, and I sincerely thank everyone we've worked with. You truly take the stress out of travel.

Due to reviews I was a little hesitant to book & I should have followed my gut. Charged an extra…read more$30 for briefcase because it had wheels. Driver didn't say a word. Only found out when I got the credit card charge, totally shady. Zero customer service as other reviews mentioned.

Highly recommended! Bruce was a perfect driver. On time, safe, and comfortable ride. Great pre trip…read morecommunication too...

Perfect in every aspect. On time, professional & clean. We…read moreused them twice and both times were superior!

I used this service a couple of months ago. The good is that they were flexible and willing to…read morecome earlier than arranged when my travel plans changed. The bad is that the driver was obviously a smoker although she didn't smoke while I was in the car. Speaking of which the vehicle was clean, but had 196k miles on it.

Troy was on time and super friendly! Very clean and nice car and very accommodating. I really enjoy…read morehis service and highly recommend it to anyone!

Horrible. I simply needed a sedan only ride to the airport and back. I reserved online, put down…read moremy credit card and never received a confirmation. I messaged them multiple times and never received a single response. I don't like leaving negative reviews as anyone can have a bad day at work but I messaged them over multiple days with still no response. Horrible customer service.

I wouldn't book with this service if I were you. I called and received a quote and booked a service…read moreusing the quoted price via the website and later received this message. "Hi Justin, I hope this message finds you well. I'm contacting you regarding your recent reservation submission. Upon reviewing the submission, I noticed that you were quoted incorrectly. The correct one-way pricing is $530.27, which is all inclusive. However, I would like to inform you that we are currently offering a new promotion where you can receive a 10% discount on your first booking with us. With this discount, your one-way price would be $477.24. I apologize for any inconvenience this may cause, as I understand that the price is significantly higher than the original quote. Please let me know if you would like to proceed with the booking at the new rate. Additionally, I noticed that you may have also been interested in booking a round trip with a pick-up at 10 pm on the same evening. If you choose to proceed with a round trip, the total cost would be $977.21, including all applicable charges and the 10% discount. We will not process any payment until we receive your confirmation. Please let me know how you would like to proceed. Thanks, Ellie" I believe this to not be a mistake as their quote was already significantly higher than all the quotes I received by $200. To attempt to raise costs and it be double after the booking was completed is just bad business. I think people deserve to be treated well. If you don't want to be potentially priced gouged book with another service. I would just use uber black for your needs. It's priced fairly and they won't change the prices after you've already paid. I also will be making a call to BBB to report their practices. I later received this message after booking and speaking to someone to cancel my reservation; literally another lie. "Thank you for contacting Black and Silver Rides. We are unfortunately booked at the time you are requesting transportation. Please call us if you have any questions 720-772-6970. Thank you kindly." As if I couldn't book it because they are too busy. Shady!

I wish I could give him 6 stars..... I was skeptical because his prices were so much cheaper than…read moreevery single competitor in the area..... But my skepticism was all too soon put to rest. He was on time, prompt, and answered every call whether to change plans or pick up point on THANKSGIVING DAY. If you're traveling in this area, don't waste your time on over priced transportation. Look no further than here. He goes above and beyond to do everything he can to meet your needs. I even needed an extra transportation for 4 family members the next day and he made it happen. If I'm traveling from Denver International Airport to any Mountain Vacation Get-A-Away, I'll never look to any other service than his.... Do yourself a favor, book his services ASAP! You won't be disappointed!

We used our man Joshua, the owner-operator of Alpenglow Express, for a Denver airport towncar. My…read morewife and I were traveling with her parents and for a very small extra fee he added that extra pickup and drop off when we came back so we didn't have to shuffle between us. The roads were rough and snowy and the car stable and clean. Coming from home to the airport was nice, but when we came back from Austin to bone shattering below zero weather in Denver, relaxing in a warm an nicely kept vehicle and not having to drive or hassle with anything was SO NICE! I guess he does DIA to Vail and other ski shuttles as well and handles the roomy SUV like a champ. Joshua is kind and smart and knows the city well and very professional too. Highly recommend this service! Cabbies are crazy anyway! So worth it!