Love love love this place, they were so welcoming and friendly to me and my daughter. Some of the other dress places I went to treated us horribly but these girls were truly amazing. The dresses were beautiful and great quality and my daughter got the perfect prom dress. Highly recommend this place. read more

Terrible customer service! website is NOT accurately showing items available! purchase dress that we looked all over for from this site because it said "IN STOCK " tried emailing site No response. once I was able to talk to the manager she tells me that she's doesn't know if the dress will be available because they have other orders that have to be shipped before hers and she will have to call me back After she counts the orders ! patiently waiting to her what other excuses they will come up with. Very unprofessional experience Mia the label ! read more

My Daughter purchased a dress from Mia Bella The Label last year for her junior prom so she decided to return this year to find her senior year prom dress so on 4/1/2025 The employee (who was very kind) brought a few dresses to the fitting room but the who I'm assuming is owner or manager very clearly asked employee to remove dresses from fitting room because my niece would stretch out the dresses and was not aloud to try them on. My heart is hurting for my niece, this lady in pink turned what was en exciting day for her into a traumatic experience for her by body shaming her, she's only 17. She was body shamed by the owner or manager of the store. She left the store broken and now refuses to shop for a prom dress and no longer wants to attend her senior prom. I really hope this reaches the right people and the owner/manager get held accountable for body shaming a 17 year old and ruining her read more

Buyer beware. We ordered a $650 dress in January. They did not ship it until February 24th. It arrived with a stuck/faulty zipper. We returned it and they will not issue a credit stating it was worn. My daughter's prom is May 4, we now have no dress and they kept the dress and our money. based on the other reviews, I wish I had seen them first. read more

Mia Bella The Label - daughter stuck in dress while trying on. - Women's Clothing Near Me - Fresno, California

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I LOVED my experience at this shop. I've been hunting for my wedding dress for a month now and tried on countless gowns. I was going to come last Sunday, and the owner Debbie even offered to come in on their day off but I told her no no please I can come in on a Saturday (today!) I came in with my mother and grandma in law and we got to work in scoping out the websites and their own recommendations. There was a private area just for myself and our party to watch me come out of the dressing room, ring light and mirrors to see the gowns from every angle! Debbie was so attentive, supportive and provided everything I needed going through this process. They were blasting Taylor swift throughout the store and as a swiftie myself, let me tell you that this added to the experience. It was so fun and I was so happy to say today I finally found my wedding dress and I thank the girls and Debbie so much for their help in navigating this process so effortlessly and being some of the sweetest people. I am so happy! read more

Mia Bella The Label - Women's Clothing Near Me - Fresno, California

On April 27, 2024, my daughter placed an online order for a prom dress. I have attached a screenshot of the order confirmation for your reference. Despite receiving an email on May 3, 2024, stating that the order was on its way with a shipping label created, subsequent attempts to obtain updates proved futile. Despite my daughter's inquiries, including an offer to physically collect the dress due to the imminent prom date, the situation remained unresolved. Ultimately, on May 10, 2024, the order was inexplicably canceled, with the explanation that the dress was "out of stock." This sequence of events is deeply disappointing and falls far short of acceptable standards of customer service. Furthermore, our visit to your physical location at 1728 W Bullard Ave, Fresno CA 93711 was equally disheartening. The ambiance of the store, coupled with the apparent apathy of the staff, was utterly unacceptable. It is profoundly disappointing that a milestone event such as my daughter's senior prom was marred by such incompetence and indifference on the part of your establishment. The lack of communication and professionalism displayed throughout this ordeal is unacceptable. I urge you to reflect on this experience and take meaningful steps to ensure that similar incidents do not occur in the future. As a consumer, I am left with no choice but to share my experience with others and caution them against patronizing your establishment. Furthermore in attempt to allow you to set things straight, you take no responsibility. It's mind blowing. Im not sure how this company is still in business. read more

Would give 0 stars if possible! I am in the beginning stages of wedding dress shopping and wanted to look at some options. I was hoping to just look at what was on the rack for ideas. Walked in and right away the owner/manager looked at me like I had the plague. Never got up to even bother to ask what I was looking for, just right away said in a very rude tone "all of our dresses are online." And she continued to stare me down like I was ruining her day. I left right away and will never return, what horrible service! read more

Love this store!! The owner is so nice and provides adequate service when looking for nice dresses for high end events. Perfect if you're looking for luxury items. read more

I visited this place with my sister to help her find and prom dress and as she was trying on dresses what seemed to be a manger at the store fat shamed my sister telling her employee why is she letting bigger girls try on these dresses there just going to stretch them out which is very disrespectful to say that to her employe but to us as a customer and in front of everyone is not right. What she said really hurt my sister and she Doesn't want to go to prom anymore 100% wouldn't recommend this place on how they treat there customers. read more

This company marked a dress down to a very reasonable price. I paid the price plus shipping costs. They called me afterwards to tell me that they had already sold it. Offered that I choose another dress. (Naturally I am thinking this was due to the inconvenience). Nope! Rude, inconsiderate and unprofessional! Tried to force me to send $140 more for the dress! Not today, Satan! Run me my refund! False advertising! read more

Be sure to contact the company before ordering anything regarding the return policy. The information on the site is very misleading. You cannot return almost any dress from the site. I received a used dress that had been worn before for full price and hap hazardly thrown in a box with a hanger that could have put a hole in the dress. Too bad so sad was the response. Can't wear the dress because you can't lift your arms above my chest. Out $368. Be very careful before you buy from this company. read more

What a great overall experience! My daughter was able to find what she wanted with the help of the friendly and helpful staff.

Avoid at all costs. Ordered my daughter a prom dress and was told it was shipped, then told I needed to choose the colour, then when I chased was told they were about to ship. chased again and was told order cancelled. Bo refund. No response. £310 out of pocket. Absolute criminals. Having to raise a dispute with my bank and they are not responding to that either. read more

This has been the worst company to buy from! I purchased 2 dresses and 2 accessories. The accessories came timely but one was broken. The dresses both arrived way later than promised on their website. I ordered them in March and they arrived in May and could no longer be used for the event I needed them for. The company said accessories were not refundable, but I received it broken and immediately sent pictures. It was a bow that was not slightly broken, it was in two pieces and couldn't be clipped in at all. Then they refused to refund the dresses and offered store credit. After going back and forth, they agreed to return the dresses as they were delivered very late. I followed the instructions provided, they sent two shipping labels but the dresses were purchased together as one purchase and shipped together. I sent the dresses back in the original packaging and included all the paperwork for both dresses that I was provided with. The package was delivered and they only refunded one dress and stated that they don't have the other dress since I didn't ship them separately. It's now almost July and this is the worst buying experience ever! read more

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!!! The owner is even worse. They all lied about ordering my daughters prom dress, they promised us it would be here in time and now she has nothing. The owner Debbie can't take constructive criticism about her horrible staff and herself as a business person. The dress was paid for and she still hasn't refunded me. Do NOT buy anything from this store EVER read more

Mia Bella is hands down the best dress boutique I've ever been to! They have an incredible selection of dresses, featuring the best designers and such unique styles--you won't find anything like it anywhere else. The staff is amazing and truly go above and beyond to help you find the perfect dress. Whether it's finding the right size, color, or style, they make the whole experience enjoyable and stress-free. If you're looking for the perfect dress, Mia Bella is the place to go! read more

Wow! So happy I found Mia Bella for my wedding dress- I was getting disappointed with the choices in Fresno ( def. not the fashion capital of the state) ... and needed a dress in 4 months. As soon as I walked in (had an appointment) I was greeted and was lucky enough to meet and work with the owner Debbie- she is AMAZING! She literally made the experience so easy- as I was all alone -no mom or friends to experience this with . She knows her stuff and is an industry pro and won't sell you to sell you. We talked budget (my 2nd wedding), we spoke about time line and she made it all so easy. Thank you Debbie and staff . She even helped me with some extra stuff and was there in the store when she was going thru some personal stuff (Health) - that's how dedicated she is to her clients. Loved my dress so much ! Stayed well In my under $2K budget. Classic, simple, feminine and a lil sexy. Like me ! Great selection, even a nice selection of beautiful special occasion dresses as well , all styles and lengths. I will refer all my friends and clients to Mia Bella . Debbie is not a pushy owner-she will let a person shop- funny because if a person is too nice they will say it's too much or if they don't say enough it's not enough. Can't please everyone I've learned in all my years in retail and design. When you've been in the industry a long time it's a confident disposition that maybe some mistake for being uninterested. Debbie was very kind to me . I guess people can attract what they maybe don't realize they are giving off. If you look like you don't need help or want to be approached maybe people read that....? Thank you for making me feel like a princess on my wedding day! Small shops are busy and this isn't David's bridal (the McDonald's of bridal)- want fast fashion don't shop at boutiques ,who are usually staffed small, and unless you have an appointment don't be so assuming, maybe they are busy helping ones who booked a time slot. Just maybe. She took lots of pics in store for me and let me try - I was very self efficient tho. read more

Mia Bella The Label - My dress the day I ordered it. Cute shop! - Women's Clothing Near Me - Fresno, California

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What a horrific experience. My daughter, niece and I went to this establishment on August 5,2023. My daughter was looking for an engagement party dress for September 23, 2023. The dress that she found cost close to $400.00. I SPECIFICALLY asked a person named "Debbie " if the dress would arrive on time. I was met with a very smug response. Red Flag. We were told the dress would ship from New York, and arrive within two weeks. After two weeks, with no update or dress, my daughter called. She was told a myriad of stories. The dress is shipping from China. The designers mother had surgery.... And no dress from New York. Debbie made Zero calls. All came from my daughter. She eventually got a refund, and Debbie hung up on her. So it's the first week of September, and we are back at square one. Thanks fo nothing Debbie. Warning.. do not shop at this establishment. read more

I wish I could give negative stars. My daughter ordered a prom dress from Mia Bella. She called to verify that the dress was in store and that if she ordered it she would get the in-store dress. We ordered the dress and paid for expedited delivery. When a week passed without any delivery and no communication, she reached out and was told that they gave the in-store dress to someone else and Mia Bella ordered a new dress that was being shipped in from somewhere else. We called and emailed, no responses. Of course that dress did not make it in time. To make things worse, I called to cancel the order and ask for a refund AND then they decided to send the dress AFTER! I did a claim reversal and THEN I finally got an email communication. They asked me to remove the claim and they would refund me in full. Total scam. They told the bank that the dress was delivered and my bank reversed the claim. When I called Mia Bella, I was told that it would take up to 75 days to process a refund for the dress! This is such poor customer service. Why am I waiting two and a half months for a refund on a dress I never received? I wish I could post pictures on here of the email Mia Bella sent asking me to reverse the claim so they could give me a full refund. This store is deceptive. Please run away from doing business with this store! read more

Mia Bella The Label - I still haven't received a refund. Total scam! Do not order online from this store!!!!! - Women's Clothing Near Me - Fresno, California

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I went to Mia Bella hoping I was going to find a dress and I ended up finding so many, it was hard to make a decision. From going to previous dress stores and only being able to try on 3 in my size, I went to Mia Bella and tried on about 15. They had every color and style you could imagine and I found my dream dress! read more

Mia Bella The Label - Such a beautiful dress! - Women's Clothing Near Me - Fresno, California

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I came in this horrible place and the reason I call it horrible is because the old rinckly lady that is possibly the manager was so rude in front of my sister. We came in trying to help my sister find her sinor prom dress, My sister had picked out few that she liked and went to try them on untill the wrinkly old lady comes and tells the worker in front of my sister saying that why she letting bigger people try on the dresses knowing that they're going to stretch them out which I did not hear in the moment otherwise I would have cussed her out in front of everybody but since I didn't I'm writing this review to let everyone know not to come to this store they don't want people "stretching" out their dresses. This store should put the dresses in bigger sizes so that "bigger" people could try them on and not make them feel like they have to be skinny to wear or even try on a dress. This wrinkly old white lady should really be fired from this place. My sister now doesn't want to go to her senior prom because of this lady's choice of words. It's honestly sad to see that white people think that they're better than others Grand particular this old wrinkly white lady. DONT RECOMMEND THIS PLACE! read more

After 2 successful purchases online, we drove 2 hrs to purchase one last dress for my daughter's senior year. As the previous reviews stated, we were not welcomed and we were not acknowledged. My 7 yr old son needed to use the restroom and they refused to allow him to do so. We then had a Selena/Pretty Woman moment when my daughter wanted to try on a dress and we were told "Before I take it down I just want to let you know it's over $1000 dollars ". The white mothers and daughter's were treated with care and given great customer service. I will look further into pursuing what I can in terms of their discriminatory practices. They definitely chose the right one. The owner wasn't apologetic and actually co signed the behavior of her staff. She showed no emotion, though her face didn't move so I could be mistaken. Take your business elsewhere, and I encourage those with the same experience to continue speaking up. Also, for being such a run down , pathetic looking store, with minimal inventory they have zero room to be so bougie and elitist. read more

I was told in the store that they didn't have the dress in the store and I had to go online to order it; I was also told if it's in stock it would receive within 2 days. A week went by and I asked customer service for the status of the dress I was told it would be shipped on Tuesday. A week went by and I asked customer service when would I receive it and they said Tuesday, on Wednesday I went to the store to pick it up and they said it's not there to come back tomorrow, on Thursday they advise me the order was not shipped. This whole experience was a mess. I originally thought from the time it would be shipped, it was only going to take two days to reach the store. I had to order the dress myself, there's no communication between customer service and the customer except by email, and the store does not answer the phone. Overall I had a terrible experience, and because they only communicate via email (they responded the next business day) and not by phone and it's not convenient for me to drive to the store I would not come back. I wish I read the reviews prior to going in. read more

I wish I could do 3 different reviews for store, staff and alterations because Mia Bella and the team there hits it out of the park all categories - 5 stars all around! Debbie, Rose and Caroline are amazing, friendly and so helpful in finding the right dress for your body type. My sister's wedding was in September and I must've ordered 8 different dresses from Neiman Marcus, made several trips to SF and LA and I still wasn't sold on the 2 dresses I was settling on from my NM order. It isn't the easiest finding great dresses I larger sizes, so I wasn't really looking forward to trying on more dresses, but I'm so happy I let my mom 'twist my arm' because I ended up with 2 amazing dresses from Mia Bella with less than a month's time from the wedding. Debbie showed me a Jovani dress I fell in love with and my mom found another Jovani dress Debbie ordered. Even though my second dress was a size bigger than I wanted, Rose (the alteration queen ) worked her magic and made the dress fit like a glove. I LOVE MIA BELLA and everyone there. Thank you so much Mia Bella for being the Fairy Godmother of Fresno.... we really need amazing stores like you in town (but that honestly comes from the people there)!!! Thank you, thank you, thank you for making me, my mom and my sisters feel and look amazing for my sister's big day! You ladies are the best! read more

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I have been going to Mia Bella since 2016. The selection in-store isn't as big as other gown shops, but they are able to order pretty much anything for you, and have it in the store in less than 2 weeks. The first gown I bought from there was a white, strapless Jovani gown with an over skirt - it was the first out of 10 gowns I tried and I was set on it from the first time I put it on. This was in 2016, and I believe it was Shelby who helped me! She was very patient and provided honest input to make sure I picked the right gown. The second time I bought a gown from here was 2018. The customer service experience was dramatically different. Was not greeted instantly, and the woman (slightly order, forgot her name) just pulled a couple gowns and went away because she "had a project to work on". Didn't feel the same amount of care as the first time I was here, and I felt like she was just trying to sell a gown - not considering the entire experience. Also, I fell in love with a magenta Jessica Angel gown and the display fit me perfectly. But since I lived in San Jose and visiting Fresno was unpredictable, I didn't want to risk ordering it and not being able to make the trip to pick it up (especially with about a month away until my pageant) So, I asked if I could buy the display for a discounted price. I would've taken even $20 off! But the lady said no. The facility itself is very clean and the gowns are organized by color. I'll still refer to them in the future, but after visiting shops like Noell and the official Jovani store in Southern California, I'd probably make the trip there instead. read more

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Horrible experience. sign for pkg snd you gave 48 hours to request petmission to return item. then 5 business days to get it to Mia Bella The Labrl. ( normally a few weeks & no permission. needed on a short period of time) then they take 10% "restocking fee"!! once you pass the 48 hrs and don't request a Return #, you are out of luck. The dresses they carry are also on many other online sites. I ordered since they were $15 less but didn't read their policy and the restocking fee would have been $47! The size 2 that I ordered seemed to be larger than it sound have been. read more

Not sure why this store has such low reviews. I was in a tight jam, I have to attend an event in 2 weeks and every dress I wanted turned out to be unavailable at other stores. I looked at stores online, designer websites and chatted with several boutiques. Sadly, it looked like I was going to go to this event without a new dress. I almost lost hope. I reached out to MIA BELLA the Label an hour after the store closed, chatted with Candace. I told her my situation and my dire need to have a dress asap. Candace chatted with me for a few hours, making sure I get the exact size I needed and that I would be able to get it in time. Candace was very patient and extremely helpful. She told me that she would get the dress to me Friday no later than Monday. The following day, she did inform me there could be a delay, so I may get it Monday or Tuesday. However, she really hoped to get the dress to me on Friday, but she wanted to be transparent with me about the situation. Well, everything worked in my favor, Candace informed me right away that she got the dress on Thursday. She proceeded to tell me that she would be mailing it out the same day and that I would get it on Friday. True to her word, I got the dress the following day, aka today. I feel so relieved knowing that I have a dress for this event. I just hope it fits properly because I am very worried about the sizing issues, but I will be seeing a seamstress soon to make sure adjustments can be made. Thank you again Candace for your help. You saved the day! UPDATE: I tried the dress on and it fit me perfectly, Thank God. read more

This is THE place to shop for formal dresses in the Fresno area. Unlike a certain Clovis store (that rhymes with "dish"), the owner and staff here are kind, patient and not at all pushy. Prices are also comparable to online retailers, but it feels way better to support a local business! Highly recommend this boutique! read more

Horrible customer service, don't even pay attention and don't care!! Definitely don't recommend coming here at all! Save your time and go to another place with better service and better attitudes!! The environment was not it read more

I ordered my dress and they didn't have it in stock. I called and texted and only got back to me a week later. They said theyd have it by May 13th and would ship it out then and confirmed I would have it by May 20th. It is now the 20th and I do not have a dress. I spoke to the lady on the phone and is not helpful and very rude. read more

They were very helpful to my daughter and listened to what she was looking for! And suggested a great seamstress

I ordered my order 2 months in advance and was constantly told that my order was going to come with weeks in time just to find out 2 weeks before my prom I have no dress coming until 4 days later. I am not unable to go to prom sobbing in my room. terrible service don't order from here if you want to be crying a week before your date. read more

Horrible all the way around. Don't order online from this place. I ordered a dress and was told 2 different dates it would ship. 3 weeks after ordering and 11 days after I was told it was shipped and prom in 4 days I called to get status for a 5th time. They can't get the dress and blamed the supplier. I was hung up on and told I was rude when I wasn't. I simply said they should have been honest and communicated this. No apology offered. I was told I should have known it didn't ship when they didn't give me a tracking number as promised. So they basically said I should have known they lied when they told me it was shipped. BTW you had an audience when you said this and hung up on me! read more

took my daughter to look for a prom dress, she was so excited because she loved a couple dresses she had saw online, from the moment we walked in there was an old lady who was sitting at the table didn't greet us, no welcome no smile no nothing, just stared at us, when we started to look at dresses she pretended to act busy and didn't help us, it was the middle of the day we were the only customers there, we've never felt so uncomfortable in our lives, so we just walked out, my daughter was upset she couldn't get the dress she wanted, after reading other's reviews they are not lying and I'm pretty sure it had to do with the color of our skin. So thank you Mia Bella for ruining a special moment for my daughter! I will make sure all my friends and family know how we were treated! Racist! read more

Horrible customer service. My dress arrived two weeks late. There was no calls and no updates! Would not recommend this store to anyone.

I don't write reviews but I really had to for the sake of others! Please DO NOT ALLOW the name "Mis Bella" fool you like it did to us! My best friend and I decided to unite back to back weekends weddings. So we came here for our wedding dresses and it was a joke and disaster! They wouldn't allow us to purchase extra fabric to crest sleeves, unless their semesters Rose did the job. So we both agreed to allow this horrific women to touch our ordered dress and the picture below explains and shows well how awful not only is the incompetent seamstress but the entire staff. We demanded our dresses back and refused to pay for the damages! The seamstress is so impolite, bossy and rude as well as staff for forcing us to use her joke-of-a-seamstress. I DO NOT RECOMMEND THIS PLACE! Total fraud. read more

Mia Bella The Label - Seriously seamstress Rose!?? Buttons of centered and fabric pulled back. Was not supposed to touch the buttons but create sleeves!!! - Women's Clothing Near Me - Fresno, California

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This place was so disorganized , the dressers were a mess and some dresses were cheap quality with high prices. This place was not welcoming .. would not recommend read more

I scheduled a bridal appointment here and it was absolutely terrible. The sales girl didn't help me into or out of any of the dresses. She didn't even try to suggest dresses to me. I actually found a dress I loved but she didn't want to help me get into it and didn't seem to care enough to even try to help me purchase it so I took a photo of the tag and went to purchase the same dress at another shop in Visalia. Out of all of the bridal shops in town (and I've been to them all) this was the worst experience. read more

I made contact with an associate of Mia Bella The Label on 3/12/22 and placed an order for my daughter's Sweet 16 dress. I called on 3/28 because the dress had not arrived and no updates were received. When I called a lady-I misplaced her name answered. I inquired about the dress and she said "I canceled that order". I questioned why and she said because I don't have an x-small. I then ask for a small. She said I have another dress here in small but it's accounted for. I will just help you look for a different dress. When questioned if anyone called, sent an e-mail or text to inform me? Her exact words were "I sent a refund don't you look at your bank statement!" I replied the statement have not arrived because it was not the end of the month. I reiterated the 3 customer service questions previously asked and she totally avoided them. She said well I cannot do anything more goodbye. She had no customer service skills and was very rude and condescending. I would NEVER shop there and or refer anyone to the store. If I could give them no STARS that would have been perfect. read more

Mia Bella The Label - Women's Clothing Near Me - Fresno, California

Placed order on Tuesday April 26 paid for 2-day shipping. Meaning it should arrive by April 28 2. Called both phones MULTIPLE times to no avail. (Both voicemails full) 3. Emailed and asked if dress was already in stock? And twoother questions and they replied with, an unprofessional "Absolutely". I didn't know which one of the three questions that the answer pertained to. 4. Emailed them again asking if they were answering question one, two, or three. They replied with another unprofessional, "yes". 5. Texted(MULTIPLE TIMES): received some automatically generated message Saying that they were closed and that they would contact me via the information that they have for me.... NEVER HAPPENED! 6. After stressing for two days because I couldn't get a straight forward answer i finally received a email saying order was shipped and would be here on Monday May 02!!!! 7. My daughter Is accompanying a young man that Is of special needs and she has no dress. PROM IS TOMORROW April 30, 2022. My daughter is devastated. The audacity of these unprofessional, cold hearted, inconsiderate Human beings. I am beyond pissed!!!! They only care about themselves and what they can get out of the ones that are patronizing them. Of allll the places that I could have ordered from, I got caught up with these people! 8. Should have read the reviews before even considering them. They are negative when they reply to their customers when they know that it's not us, it's them! 9. MESSAGE TO MIA BELLA THE LABEL: stop blaming COVID for everything. Stop blaming China and everyone else and own up to YOUR mistakes. If you say that it's in stock, then that means that you have it in store! Stop lying . Should have known when I read all of your clapbacks at your reviewers. instead of taking notes, offering GENUINE apologies, you were rude and heartless. Last but certainly not least. WHAT GOES AROUND COMES AROUND. And you will get Karma ten times worse than how they are making us feel. NOW SLEEP ON THAT MIA BELLA THE LABEL!!!! You get no stars. Oan, I want my freaking money back and the dress needs to be shipped back at YOUR expense!!! Update: package arrived too LATE so I didn't accept because it didn't make it on time. After several emails they finally told me to "be patient" because they were short staffed. NEVER DID I EVER RECEIVE AN APOLOGY. They are a poor excuse for a business. When I sent the package, UPS sent message saying that they couldn't locate them due to not being able to find them at the address on the package. Finally got in contact with them. I could write a book on them. Oh yeah, I finally got my refund with almost $35 taken out. They charged me shipping. Not going to worry about it though. They probably needed the money to pay their light bill. read more