I have been a customer for years. Someone hit my car, left a note on my car with his phone number…read more I called Ironside spoke to Ben, who told me to go through their insurance company and if I go through Ironside I could have a 250.00 charge to my account. I said, I pay you, I have a note that says I hit your car with a name and number. After some back and forth, i was put through to file my claim with them. The following day, I called, ask to speak to the owner, his name is Josh, atleast that is the name they gave me. As I sit and write this review of them, I have not heard from Josh. I cannot fathom that my own insurance company told me to go through another insurance company. I will also be writing to Safety Insurace, about my ordeal at Ironside. I'm taking my 4k worth of policies and going else where. Imagine, my own insurance company telling me to claim elsewhere........what a waste of paying them for years.

Melody Allen is the best. I would recommend her to anyone looking for insurance. She is thorough…read moreand proactive to ensure your getting top notch service and best coverage. I always enjoy working with you!

I had insurance through JJ bodner for about 15 years and always thought it was a helpful…read morerelationship until I needed to file a claim. Then came the denial, denial, avoidance and denial. Literally had someone say to me "We would only cover it if X happened"- then X happened and guess what- they didn't cover it. 2 stars for kindness and another star to restart my policy after annually having to manually renew it- instead of a way to renew or have it automatically be paid online- Thousands of dollars annually to have insurance that doesn't cover your business is really rough.

Ed at JJ Bodner has been a huge asset to me over the years. He has helped me with both my small…read morebusiness and personal insurance needs. He is great resource, quick to respond and very attentive. I would highly recommend Ed and the team at JJ Bodner for your personal and business insurance!

This is the best insurance agency I have done business with. I was getting a new a car so I decided…read moreto get a quote for car insurance from Pam. The rate that Pam gave me for my new car was less than what I was paying for my old car with my other agent!! I couldn't believe it. She also explained to me everything that she was adding on and told me what I do and do not need. My other agent didn't explain anything to me and I had no idea that I was paying for things that did not apply to me. Pam is very quick when it comes to responding to emails. I have only spoken with Pam and Caroline in the office and both are amazing, but I imagine everyone else is just as nice. Pam also got my brother a good rate on his insurance and has been there for everything he needs. Pam, thank you very much for helping us get the best rate possible!

I found Berry Insurance through my fellow Yelp'ers and had to write my own review after my great…read moreexperience with not one, but TWO different brokers there. I initially worked with Chris Pintarich on securing D & O, liability, and umbrella non-profit insurance and he made a complicated experience very simple. I asked a kajillion questions about the forms, had unusual scenarios for our nonprofit's specifics and he was very patient throughout. He also made me a personalized video that walked me through the policy that I could watch on my own time. SUPER responsive. Was such a great experience I got home and auto insurance through them too...through John Galvin. I had issues getting my HOA insurance information from the other side's broker...the details needed to secure my own insurance. John checked in with me three times before it finally arrived but was never pushy-that's quality customer service. When I finally got the insurance, it was 2 business days before closing. John took care of ALL my insurance needs within hours and I was bound (and thus able to close on time, miraculously). Extraordinary customer service. Comprehensive emails explaining everything. Amazingly responsive. And the new auto policy is an upgrade in coverage over what I had previously AND saves me money. Neither guy tried to upsell me on coverage I didn't need. In fact, both told me about parts they thought I didn't need a particular coverage in my case, being covered in other ways. That's trust. Very very happy!

I am very pleased that I found Berry Insurance and the agent John Galvin. The company I used…read morepreviously had terrible customer service. John has been extremely responsive to us. He is helpful and clear in his communications. I highly recommend them!

My family has used this agency ever since before I was old enough to be a licensed driver...he has…read morebeen my agent for decades, and now I am old enough to register my own teenage driver here. Bob always goes above and beyond answering questions and even passing on helpful life advice. Couldn't recommend this agency enough!

Unfortunately this agent was very arrogant and unpolite. He mentioned to us a new insurance will be…read morevery expensive. In that case we considered getting an other opinion, so Bettinson refused to give us an offer. I consider this not trustworthy and a poor customer service.

Long time establishment in the community, providing auto insurance. Friendly, professional and…read moreknowledgeable

I've had my insurance here for a few years now, and the employees there have always been great…read more Just recently I bought a newer car, but I had a bunch of problems with my paperwork. They helped me figure out everything so I could get it registered, plus they got my plates for me. I couldn't be any happier with the service there.

Worst Agency Ever !!!! Never call back when you need them…read more So So So disappointed, Don't get close to that agency..

HORRIBLE! We moved to a different state and were told that we had to switch to a different…read moreinsurance. Jacob and his team provided misleading information and we ended up with a collection bill from Commerce Insurance (whose product they sell). We tried to get the full picture and additional information about the outstanding bill from Jacob - noone returned our calls, when we called Jacob and his son Avi were always "out for lunch". Their passive/aggressive secretary sent us personal derogatory emails - ridiculous. Emailed Jacob 3 times asking to get to the bottom of this - NONE were answered. We basically ended up footing a bill for 1/3 of our yearly premium for 1.5 month of coverage... Do yourself a favor and find a different insurance company in greater Boston area.

Best insurance agency out there. They provide exceptional service all the time. A+++++read more

WORST CAR INSURANCE CUSTOMER SERVICE TO DEAL WITH. I had been with Malcolm & Parsons Insurance for…read moreyears. They constantly went from Liberty to Safety with higher and higher yearly rates. I own my car. I had never filed a claim or had any accidents that required a claim. I let my husband use my car and he got in an accident. He used my car only twice. All of a sudden, my premiums are threw the roof. My husbands name is not on my car or insurance. My premium went up to $4500.00. I kept asking them why so much. I never got a straight answer. I came to realize that they were charging me for something my idiot husband had done. This expense should be on his insurance, not mine. Finally after a screaming match with them for not posting my payments saying I never sent in check when I had the receipt and saying my coverage will be cancelled, I lost it. Don't charge me an extra $46.00 for a billing fee and another $25.00 for late fee when they misplaced my payment. I tried telling them that they are over charging me, I looked for new insurance. I went to A-Affordable Insurance and my premium went from $4500.00 down to $1027.00. I am now paying nearly $3500,00 less for the year. Malcolm & Parsons & Safety Insurance have screwed me over for the last time. People should not give them any business. After getting my new insurance with awesome customer service at A-Afforable, Safety has a nerve to send me a bill for $11.27 balance due. Seriously...