Well, their client tried to kill me when totaling my car in November 2025. They made me go 42 days…read morewithout a car. I'm trying to be reimbursed for my rental car that I had to pay out of pocket for because Arbella WOULD NOT accept liability even though my police report CLEARLY STATED THEUR CLIENT IS 100 percent at fault. So now, not only did I lose an $8k vehicle they've stuck me with a $2600 rental car bill. I asked to be contacted by a supervisor because David was NO Help. He just ghosted me not once but 2 times! I wouldn't use this insurance company. Considering I could have died. I was lucky to not get injured but we were both going about 40miles an hour for an almost head on collision. You're going to have to fight to get your money. And looks like they're sticking me with a bill their client is liable for. The photo is HER car!

I have for most of the day to get a return call from an adjuster for an auto accident caused by one…read moreof their insured. After reading about similar experiences from others on Yelp, I'm not sure what to do next. I would never choose this carrier for my auto or home after going through this.

I had a huge problem with a claim and was lead down a lot of different paths, but Kathy, was…read morewilling to tackle it. I really appreciated her time, her caring and for listening to me. Mcsweeney and Ricci have been my insurance company since I got my license, a long time ago.

This company is great. They are kind and honest. They work hard a provide great service. They are…read morenot like there competitor that is down the road ARBELLA INSURANCE! Arbella is evil and they steal your money and treat there customers like dirt! I definitely recommend McSweeney insurance over arbella any day. Go here for all of your insurance needs!!

Great insurance agency. Very responsive. I came from another agency and was able to get better…read morerates AND Atlantic will pick up the phone when I call and get the job done promptly.

From the owner: Atlantic Insurance Agency Group offers auto, home, business, and life insurance policies.read more

I was in a car accident on thursday morning. I have arbella, its saturday I reported it…read moreimmediately. My car was parked and hit from behind. I contacted them immediately. I took care of getting the car off the street finding a mechanic. They have never contacted me, My insurance is 3 grand a year and this is my first claim in over 25 years They have not contacted me. All the claims that they will be there for you do not seem to be valid. buyer beware

I am amending the review I gave for this company. After writing my review the company reached out…read moreto me and did everything they could to make things right. I was very impressed. Things were resolved and honesty was upheld! Thank you!

I was stuck and needed someone to explain my special circumstances and Skye(?) was patient and…read moredetailed! The customer service was so good that I will give them my business when I straighten out my circumstances!

I cancelled my policy with them but they billed me anyway. I called twice to speak with them about…read morethis, they promised to reverse the charges but never did. I had to file a complaint with Allstate itself in order to get anything done. In reading other reviews about this agency it seems I am not alone in seeing this kind of thing. Find someone else to fulfill your insurance needs is my advice.

SIMPLE AND FAST - when going to the Office! Plus for those…read morewho are unaware of GEICO and how much more cost saving policies they can do due to the fact they are an available all over! I recently compared to see if there might be another Insurance Company that might be comparable or less expensive! I FOUND THERE IS NO COMPANY THAT CAN COMPARE TO GEICO! Example: ARBELLA WAS DOUBLE! There were many others that are so much higher than GEICO! So, with that said knowing I'm getting the best coverage for both Auto and Home, GEICO IS THE ONE! Thank you all at this BRAINTREE LOCATION!

Nothing but exceptional assistance with Eric Vaden, including both Josh & 'M'(staffers) in a…read morepursuit of insurance needs. - Thank you!

Always available for the simplest of questions to the more complex issues!…read more Quick resolutions with a friendly response! 5

Good and quick nice answer service I expect I would like to recommend it to my friendread more

I've had the unfortunate experience of dealing with them because of workers' compensation. It took…read morethem FIVE WEEKS to send me my check because they got my address wrong (& still waiting for other checks. It's been over 2 months now). Then, after so many weeks, they mentioned direct deposit. I said great, this will be faster. Why they didn't tell me in the beginning I have no idea. But I told them I would set it up that day but they didn't bother waiting and instead just mailed another check. Which I suppose is a good thing because, to this day, 4 weeks after not receiving my check the first time, their website says "still processing" on my direct deposit. And I'm STILL waiting for reimbursement on medication because they didn't tell me I'd be receiving a prescription card (3 weeks after I reported it) and by that time I had already gotten all my medication. Later on I had to get more and their prescription card was not accepted at my pharmacy. Pathetic. I resend and resend emails ALL THE TIME and their rep, when she finally deigns to reply, doesn't answer any of the questions in my email. So I have to resend again restating my questions in the previous emails. She's extremely rude and impolite so I flat out told her that she's not answering any of the questions in the emails. By the time I get an email answered several weeks have passed. Very poor service and lack of communication. I told my company they should reconsider who handles their workers' comp. Gallagher Bassett is completely incapable and incompetent.

Would leave a zero star review if I could. First, they assigned me an adjusted based in a different…read morecountry who I couldn't contact. Finally got an adjuster assigned, and went through hoops to get the car appraised. Even the body shop said this was the worst experience they've had working with insurance. Then, I was assigned a new adjuster - Jennifer Hatcher - who literally ignored me for a week (called daily, left voicemails, sent emails, even figured out who her supervisor was and tried to contact her, as well, who was also useless) before I was able to figure out how to go above her head and contact the branch manager. Worst experience ever.