The best thing about my trip to this store was the price I paid for the item I went there to…read morepurchase. I had tried calling the store 3 times before I drove 40 minutes to get there and each time the line was busy - seemed a little strange but I went up there anyway. I was not greeted when I walked in and had to search around to find a sales person. He made me feel like I was interrupting his unpacking merchandise when I asked for assistance. His demeanor was not pleasant or professional. I do not plan to return.

The staff were standing crowded around the register laughing it up and rolling their eyes at a…read moregroup of shoppers. They (all 20-somethings) acted like it was beneath them to provide prices tho most things were not priced. The apparent manager and most friendly of the team was helpful. At check out by a 20-something there was no thank you, no come again, no eye contact, no personality. This is why people shop the internet. How about " thanks for coming in, thanks for your purchase, thank you for helping our business stay in business". Hire people with personalities and an understanding of common courtesy, Cosmetics Co. Do better.

This place is perfect for anyone looking for aid in relaxation. Chocolate, tea, bath bombs, soap,…read moreyou name it. I came here to get something for my wife and the owner, Vicki, helped me find the perfect gifts for her!

From the owner: We offer handmade artisan soaps, candles, sugar scrubs. We offer a wonderful selection for gift…read moregiving.

I never write reviews especially negative ones because I don't like to bring down businesses…read more HOWEVER. Charging a 10% sales tax after already having high prices is INSANE. When I went, my total was 165.80 and somehow jumped to $186.50. I turned around and asked the employee how this is possible and she said they charge a 10% sales tax and a credit card charge. Mind you, there is no signs about their tax, or a credit card charge. Not to mention, because their register is incapable of scanning and processing charges, the employee asked if she could use my phone to calculate the total. It's upsetting that I am unable to support a small business that is rarely ever open. However, this is unacceptable and extremely disappointing.

From the owner: We are a black owned beauty supply store that sells beauty, cosmetics and personal care products.We…read morehave 100% human hair wigs, synthetic wigs, hair extensions, various kinds of hair products and accessories.

Karen "ALWAYS" does a terrific job on my brows. If you…read morewant to take your brows from okay to awesome, book an appointment with my girl. You will not be disappointed!.

I received an Ulta gift card for Christmas specifically for getting an eye brow wax. I had never…read morehad one before and felt it was something that every girl should do at least once. I had intended to make an appointment and come back at a later date but the girl said she could fit me in as soon as she was done with her current client, so I stuck around. My brows are fairly sparse and I was looking to add a bit more arch to them and get a recommendation on make up to use for them. The girl who did the brow wax was very nice and talked me through everything she was doing. She used a new wooden stick for each dip into the wax so it was sanitary. It really didn't hurt much. I had watched a few videos beforehand so I kind of new what to expect. After the waxing, my brows seemed so thin and small but that's not her fault. I just don't have much for brows to begin with. She used a little make up on them (Benefit, of course) and they looked fine. She gave me a slip to take up to the front counter to pay and I was able to leave her a tip on my card. Overall, the experience was great, but I probably won't do it again just because my brows don't really need it. I can get by with just plucking them at home.

Also look at the response from the buisness! The jokes speaks for themselves at how unprofessional…read morethey are! I rarely leave reviews, but this experience was bad enough that I feel compelled to warn others. I purchased what was presented to me as hair oil. After getting home and opening it, I realized it was actually a pre-poo treatment ...clearly labeled as such in the directions. I returned within just a few days with my receipt, not asking for a refund, but simply requesting an exchange for the correct product. Instead of acknowledging the mistake or offering any form of reasonable customer service, the husband immediately became dismissive and argumentative. He insisted it was oil, even after I read the directions aloud that clearly stated otherwise. The tone was condescending and unnecessarily hostile over a simple exchange. I was then told "all sales are final," as if basic customer care doesn't exist. When you charge premium prices, you should at least provide basic professionalism and respect. The overall interaction felt uncomfortable and unprofessional. Rather than resolving a small issue, it turned into an unpleasant experience that could have easily been handled with courtesy. Customer service matters. Respect matters. This business clearly does not prioritize either. I will not be returning. And if you read this proceed with caution! The way they handle this Buisness I see why it is dead most of the time! If I could give it a negative I would!

New Beauty supply store on hwy 92! Sooooo Happy to see another fantastic option in the woodstock…read morearea! I needed Pre- Stretched Hair for my knotless braids and Groovy Hair had exactly what I needed, plus more additional great products! The owner and (I'm assuming her Husband) were very welcoming & kind & very attentive to my needs & extremely pleasant! I will definitely be returning to Groovy for my hair needs!

I decided to put black box dye in my hair and then decided several years later that I wanted to go…read moreback to my natural color (I am a natural blonde) Bleaching it gave me a horrid Ginny Weasley ginger color that was an abosolute NIGHTMARE to deal with. Kelsey and Ren (who work at this location) helped me every step of the way and went above and beyond to help fix this nightmare that I created for myself. The two of them are the sweetest, most patient, most personable and nonjudgmental people I have ever had the pleasure of dealing with when I make massive hair mistakes. Sally's needs to clone the Kelsey and Ren and have them at every Sally's store in this country or at the very least, find people exactly like them. I will never go to another store other than this one because of these two angels that work there.

Just came here looking for a specific shampoo. The girl behind the counter was extremely rude and…read morestupid acting. Very unprofessional. I will never come here again

Purchased a physical gift card for my Best Friend's Daughter for her Birthday to be mailed to their…read moreaddress. From the Ulta website. It never arrived. Waited over the 10 business days. Called customer service. I was told I would hear something within 48 hours. Nothing. Crickets chirping. So now she never got her gift, and I am out the money. And I will figure something else out to send her because I certainly will not purchase anything ever again from Ulta's website.

Unethical and liars!!!! I don't ever provide my phone number for any purchase, for personal…read morereasons. Everytime I have gone into this store at this location, I am repeatedly given a list of lies as to why I have to provide a number - I won't be able to make returns (even with a receipt), they need to track for fraud reasons, etc. They will also lie when you try to return with a paper receipt, I've done it twice - first time they needed a manager to override and allow the return, and today, they refused to make the return unless I provided personal information (citing a fictional system upgrade). ALL LIES the worst customer experience, I suggest walking the ten steps over to Sephora instead.

This was one of the best haircuts I have ever received. She took time to find out what I wanted to…read moreaccomplish, and I was so happy with the end result. The shampoo was so luxurious it was spa like. I have very thick, coarse, long hair. I left feeling like I had a new head of hair.

Absolutely love this place, i take my nieces here all the time and we all get make over and have…read morefun People are super friends and professional Love them

This was my first visit to this place, and I had high expectations. I had a young stylist who,…read moreunfortunately, didn't seem focused on my haircut. She didn't pay much attention to what I asked for and seemed more interested in promoting other services. I'm honestly unsure how they received such great reviews.

Michael is THE BEST! I've tried a lot of places/stylists, and he is, by far, the most talented…read more Great balayage, and cut!

Went here to get my passport photo taken. Took 5ever, but it was good service…read more Their selection of hygiene stuff (and most everything) is pretty great. Head to this store if you want to find that one thing you bought at a Walgreens once. Everyone seemed slightly quiet. They were probably tired. But it was a calm atmosphere.

This store sells tampered with gift cards. Do NOT buy gift cards from here. The store manager did…read morenot seem to care. Currently trying to resolve with customer support.