Purchased a physical gift card for my Best Friend's Daughter for her Birthday to be mailed to their address. From the Ulta website. It never arrived. Waited over the 10 business days. Called customer service. I was told I would hear something within 48 hours. Nothing. Crickets chirping. So now she never got her gift, and I am out the money. And I will figure something else out to send her because I certainly will not purchase anything ever again from Ulta's website. read more

Unethical and liars!!!! I don't ever provide my phone number for any purchase, for personal reasons. Everytime I have gone into this store at this location, I am repeatedly given a list of lies as to why I have to provide a number - I won't be able to make returns (even with a receipt), they need to track for fraud reasons, etc. They will also lie when you try to return with a paper receipt, I've done it twice - first time they needed a manager to override and allow the return, and today, they refused to make the return unless I provided personal information (citing a fictional system upgrade). ALL LIES the worst customer experience, I suggest walking the ten steps over to Sephora instead. read more

I visited this store yesterday. While I did spend $110 on things I needed, I had to basically beg for help and had an associate in a lab coat ignore me before I was instructed to go to the other side of the store to meet her, only to get a few worded response concerning the product. I wasn't surprised to see this stores Yelp reviews containing negative comments, but it is unfortunate. Shoppers go into a beauty store, often with little knowledge on what they need, and seek advice and professional opinion. A beauty store should be a welcoming place for anyone who steps in the door, not some mean girls club. read more

Long story but an associate at this store was one of the rudest people I have ever come into contact with in retail. I will never go back. Told the manager but the manager tried to take up for this very intentionally rude person. read more

Angel was the best. She was able to take my online return back that was over 1k because the other 5 stores that I went to didn't want to take the hit. Best customer service, went above and beyond!! Period read more

I use to love Ulta but then after I had a bad experience here with a sales associate I decided I would take my business else where. It's been at least 3 years since I've shopped here and I can say it's meh.... I like NYX and Mally Beauty which Ulta carries but everytime I come here looking for a specific color they seem to always be out of it. Their NYX display sometimes is a complete mess with things shoved every which way... Their sales people can be great and or down right rude or worse just pretend you don't exist...it all depends on who's working that day... I came in to look at a new hair dryer. I have a $15 crappy one from Wal-Mart or TJ Max which I think has seen better days and I think it may be frying my hair at the same time....I found about 2 dozen all priced from $25-$200 dollars. I tried to look for someone to help me but I couldn't find anyone. I'm not sure but I think I saw two people working the enire store so I decided it shouldn't be this hard to get someone to take my money....sorry Ulta....better luck next time.... read more

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After years of highly questionable home hair dying, I found myself needing professional help in a hurry for a special event. I was completely honest about the mismash of products I had used, and instead of a lecture about home hair experimentation Tina went over my options and let me know up front it would be a long appointment and even after preparing me for the idea that I might not end up with exactly what I wanted - she managed to strip years of bad choices away and replace it with a gorgeous custom color while preserving more length than I thought would be possible. I wish I had thought to take before pics, because this transformation was nothing short of miraculous. read more

Ulta Beauty - The color is still vibrant after almost 6 weeks. - Cosmetics & Beauty Supply Near Me - Woodstock, Georgia

Update: the staff is super covid cautious, and it was such a relief to return to a salon as home dying is not always reliable. Sara is a wizard with vivid colors. read more

Ulta Beauty - When Sara was done! - Cosmetics & Beauty Supply Near Me - Woodstock, Georgia

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This is a great store. I love their rewards program. Most of the employees are great and friendly. Out of the 4 years I've been coming here I've only had negative encounters with 2 employees (but I haven't seen them in months). You My complaint though, is their tester perfumes. I'm a perfume junkie, so every time I come in I spray something new. Ever since Summer (2017) every perfume I've sprayed on myself had turned. A lot of them even discolored my arm. I bought a Lancome perfume & had to immediately drive back to return it because it was the most yellow/brown i've ever seen. This is such a great store, but do yourself a favor & order your perfume on their website. read more

I guess you have to look a certain way to get help in this store. A worker passed right by me twice and asked others if they needed help. Luckily Sephora is a little walk away where I was actually able to get some assistance with what I was looking for. read more

I've been to a good handful of ultas now, and this location is probably among the worst. They don't keep up with any of the permanent displays. The most they've done in months is finally get rid of the prestige brands that were leaving anyway, and update the Colourpop/NYX displays a bit. Everything else has completely fallen by the wayside. There are still lots of clearance tags from over a year ago, with everything perpetually sold out. Around November/December when ulta was getting holiday collections, every location *except* this one had most, if not all of them. It's gotten to the point where it's super annoying and makes me want to avoid going here. I like to browse, but for the most part, I know I'm not going to get what I want because the ulta an hour away always has it instead. And I can't walk all the way to canton! Even though the cardboard displays are the only thing getting attention, even then there is a problem getting those in time. They're always behind. read more

Today after wrestling foster dogs at our volunteer project my daughter and I stopped by Ulta. I usually have a pretty good experience but today I had the customer service experience from hell. I will be extremely frank with you, I have never received the level of customer service by one of the staff members. He was the rudest most over the top with the rudeness that I have ever experienced. When we arrived I asked a young man for assistance he looked annoyed and quickly found the product and all but threw it at me! I was taken aback but I said, "Thank you" and asked about the matching powder. He rudely responded in a snarky tone,"Well you are dark aren't you!" I said, "Well I don't think that's a match." His body language was over the top annoyed. He opened another powder tester that was empty and I clearly annoyed at this point said,"What's that supposed to show, an empty case!" He openly snarled and I reached my limit of abusive customer service behavior. I said, "Well thank you!" I walked away so disappointed and stood in the line. In the line I met the assistant manager Adriane? And I recounted my experience and she was very apologetic and she helped me find my colors and was so patient and provided me with great customer service. I got back in line to pay and finally our turn and as my daughter approached the register, the same rude man walked away from the register and picked up a few bags and placed them at the front of the store. I could not believe this, he went out of his way to get his last dig! Wow! Needless to say I ended up spending 80 + dollars at Ulta and I would not have spent a dime if It were for him. Perhaps some retraining is needed but I was throughly disappointed with my level of service and I had to let people know. read more

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I'm a long-time Ulta fan and finally visited my local location for the first time. The store is a little smaller and older than some other Ultas I've been to recently, but I found everything that I needed. My favorite thing about Ulta is that they carry both prestige brands and also drug store, so you can complete all of your hair, makeup and nail shopping in one place. The sales associate was also very nice during checkout. I'll be back! read more

Always messy and out of stock. I always shop around when I come into an ulta. And I always see a massive amount of product that's sold out, it numerous brands. Then I notice how there are certain brands that don't get much attention in the sprucing-up department. It's like there's a list of what's a priority, and if you don't get to the lower end brand, it's nbd. Idk if this is true, but that's what it looks like to me. THEN! The sample/tester products are never in the correct spot. I mean, NEVER. That goes for Tarte cosmetics, Urban Decay, Too Faced, and even the Ulta brand. I give up when I can't search and/or find the right color to swatch. It suddenly turns into a hidden camera competition show. Find the shades you're trying to compare yourself to in under a minute. It's ridiculous. Poor management and poor corporate. It seems like Ulta has grown too big, too quickly, with a lot of overlooked quality-experiences in the store. I've been to so many Ulta's up and down the east coast, from being a frequent traveler. And more so than not, is this my overall experience. On top of having a mass majority of staff that does not even have the basic knowledge of highly advertised brands. Every week you should be having your staff go through a "cheat sheet" per se, of what's the big item this, and learn some facts about it. read more

Denied a refund for a return even though my product was only used 3 times. AT LEAST 90% full. I wasn't even trying to get a refund, just an exchange. Employee was extremely blunt and rude about it. Will continue going to Sephora where the customer service is 100% better. This is why I hate coming to ulta. read more

Super rude and careless people attending this store, I will never shop at Ulta again. I made a pick up order, when I picked up, and verify the order there it was incomplete. When I complain they just said with the most demeaning attitude that they did not have that product. I never got notified and was charged for everything.Then they just canceled the entire order before I agreed to pending on me getting my money back after 24-48 hours, I couldn't repurchase the products since they have already taken my money and I did not have it to get the product then. read more

Trying to make a hair appointment for my daughter. No one answers the phone in the salon - kept on hold for 15 minutes, tried later and the same thing. Finally hung up and tried online appointment app - that doesn't work properly. Would only show the stylist she used last time and no others. Shows dates are available, but then says no stylist is available on the date & time... so clunky. Ugh. Guess we will look elsewhere for a stylist. read more

LOVE IT! Having an Ulta in my stomping ground is so awesome! They have everything that you need to be BEAUtiful! Have I noted that I'm a bit of a penny pincher? They've gotcha covered! They always have great sales going on! Now, when you walk in, to the left is the less expensive area. Maybelline, Cover Girl, Neutrogena, Almay and others will be found in this area. To the right are the higher priced brands. They carry hair care, perfume, makeup, nail care, body care, face care, accessories, and MORE! Oh, it's not only for women! Men, you cane get your pretty on here too! They also have a salon in the back! They have a loyalty program which I love. Also, they typically have a discount if you log on to their website. Make sure you do it while you are there! You can use it on your purchase. read more

I usually have a good experience in here, but the last time was horrible. I walked in and immediately went to one of the workers asking for a lip scrub. She was very nice and helpful I picked out what she recommended and kept shopping. But as I was walking around the store I felt like I was being followed by the workers, I don't know if they were just doing their job or following me thinking I was about to steal something. I've shopped here numerous times with my mom and my sister, over the years spent thousands of dollars here. I will no longer be doing business here , I will take my money to Sephora. The reason for this is, when I went to purchase everything I had I gave the lady a $100 bill and she called me out in-front of other customers saying my money was fake. I told her to check again because clearly my bank wouldn't give me fake money. She checked again and said, "oh sorry I didn't see the line". Not only was that embarrassing for me but it was very rude. And because of this my mother will be cutting up her Ulta card and never shop here again. And we will be letting others know about this experience. read more

Ulta Beauty - This is how much I spent in there horrible place. - Cosmetics & Beauty Supply Near Me - Woodstock, Georgia

Staff is rude. Don't support this business. I guess they really didn't want my $125 sale. I was there for Dior perfume. I'll spend my money somewhere else. read more

I enjoy this location. Everything is stocked and easy to locate. However, there needs to be more ladies working on the floor. It's very hard to find help on the floor without having to stand by the register read more

Worst customer service!! Not only in store but online. I have Never had a store not want to help their customers. I ordered stuff online for Christmas and it was shipped to the wrong address. Not only did I Lose the money and the product that I ordered but also my points and that I used to help pay for it. They would not refund one thing. So disappointing that a company I have been shopping at for over 10 years would not even help in anyway. Do not shop at Ulta! read more

Very poor customer service!! My wife purchased two can of hair spray for $20 each. They did not work and they refused to swap them out or give her a refund. Very poor customer service when you don't stand behind these high dollar products. read more

This Ulta store is the worst! I have had more than one bad experiences. I did an online 'pick up in-store' order that gave me the confirmation it was ready. They did not have the promo gift ($50), so frustrating that I spent my time driving up there and the manager did not offer any condolences or anything. They are always shirt staffed and the store is a mess. read more

Honestly, I went an Hour before closing. There were two people working. They made it clear they either didn't know the products orrrr they didn't want to help. Every question I had was answered in a way to just get me to shut up and choose a product. They made it clear they didn't want to help. Recommended me a terrible product. Did not appreciate the service read more

Went in here today looking for something. 2 employees were at the door and didn't say hi, welcome, can i help you with anything. Should have known then that i would have no help finding what i needed and when I asked for help it would be an inconvenience. I usually shop at Sephora but went here thinking i would be able to go in and out faster/ easier! Ended up just wasting 45 minutes of my time. Back to sephora!!! read more

Today my girlfriend placed an online order earlier in the day and she called around 6 to see if it was ready. It wasn't ready which is crazy to me but whatever and when she called they told her they would pull it and call her to let her know when it would be ready, mind you the close at 7. So 45 minutes go by still no call. So she called them at 6:45 to ask if it was ready. They had her on hold for 10 minutes 6:55. 3 minutes prior to that she got a message saying it's ready. Then they finally get back on the phone and say it's ready come and get it just make sure you're here before 7. She gets there at 7:01 no answer nothin. She called even before 7:00 . I think it's messsed up because they had hours to do that 3 item order and had drive all the way there. F this store and their customer service . Best believe the manager will be getting a call. I would drive the extra to miles and go to the other location . (: lol don't even bother ordering from these lazy employees. read more

This Ulta is fully stocked with products galore. The customer service isn't too shabby either. I had my two kids with me so the trip itself was frustrating when all I went in for was a Laura Gellar primer. We managed to knock our stroller over and spill coffee on the floor. No one offered to help, just stood there and watching me clean it up. Thanks, eh?! The girl was nice enough to go into the drawer to get a product that they were out of on the floor but that was the extent of "helpful" that I received. I will be going back, but because they're the only Ulta in this empty town! read more

I went in today to take advantage of the free gift with $17.50 worth of ULTA cosmetics.... I picked out $20 worth of cosmetics and grabbed my "free gift". When I got to the register I was told my purchase had to be $17.50 AFTER coupons.... I pointed out that it didn't say anything on the coupon or signage. So, I ended up purchasing another item (that I didn't want) to go above the $17.50 mark to satisfy the supervisor. After I left I called the store to ask about coupon policy and actually talked to the same person that had checked me out in the store and she told me the same thing again. When I got home I called ULTA customer service to get clarification on policy. I was told that I shouldn't have had to purchase the additional item at all because my total was above the required amount for the gift. *Managers/Supervisors don't know their own store policies.* read more

I have been hesitant to write this review, but I thought it might help someone out who is trying to schedule an appointment for a full makeup application. It was my 5 year anniversary and I had called and scheduled a last minute appointment to get my makeup done for a special evening with my fiance. I was told it was with a makeup artist and would cost about $50 (give or take.) I arrived and checked in with the desk. I was greeted by an employee and she took me around the store to pick the makeup I wanted to use. I told her specifically what I wanted in detail. She started my makeup application and I had been there for about an hour now. However, 30 mins into the application process she informed me that she doesn't know much about makeup and that they threw her into this application. She is a skin care specialist...not a makeup artist. She had walked away to grab something, I turned around to look in the mirror and was horrified. I am not the type of person to tell someone that I don't like something because it makes me super uncomfortable and I don't like to hurt peoples feelings. She came back and asked what I thought so far, and I told her as sweet as I could that I didn't like it and that I just wanted to go home and do it myself. I apologized multiple times, but she completely understood and took no offense. I am in no way writing this review about her because she was great. She was super sweet and honest with me. However, I am writing this to salon management. Your salon is not a cosmetology school being run by students. People are coming and paying money for a professional service, and they expect it to be done correctly and to be done with someone who can actually perform. Had I been okay with a trial and error application, and had I had the time for that, I would have taken my business to Empire or Health and Style Institute so a student can get credit and check that off his or her list. read more

I tell you I stopped shopping at Ulta after I worked there. But I walk in today trying to just buy one thing and run out. This super amazing sales person "Kathy" walks up to me and she starts asking me what I do. She picks out make up that's good for my job/skin. So friendly I am almost shocked she isn't the manager. I will come back because of her. read more

Stopped by this stop to pick up a gift for this year's secret santa event. Seems to be very clean with many options, but didn't have what my person wanted. Could be due to the Black Friday shopping rush. read more

Today I stopped by Ulta to be matched by the new Tarte Clay foundation. Was treated with nothing but absolute disrespect by one of the women working there. When she asked if I needed help, I told her I'd like to be matched by the tarte product. She then told me that she would not match me with tarte and that she had something "better" for me. (Not sure how she knew what I needed considering she did not ask my skin type, coverage preference, etc.) I proceeded to tell her I had tried many other brands and been un satisfied and I'd really just like to try tarte. She then told me that I needed to list to her the reasons I would like to try tarte. I told her and she told me that the other brand would still be best and she would not match me with Tarte. Once I told her if she would not match me with the brand I had asked for I would just find another ulta she said "Fine then. I'll go find someone to match you" and did not even match me herself. Extremely disappointed and will not be returning as the awful customer service appears to be a recurring trend here. read more