If I were just rating Dr. Nathan, the score would be higher. The back office support staff is…read morebeyond awful. They let insurance authorizations sit around rather than completing them promptly. When taken to task, they lie and deny receiving the forms. The result is that while Dr. Nathan gives good care advice, it ends up being delayed or not happening at all.

what a worst customer service, I called to have a appointment around 4:04 pm ,to day 08/11/25 the…read morewomen she pick up the phone and ask me to hold and when she come up she tack all the information and ask me to hold again ,I said ok, after 10m,another women pick up the phone and ask me what do you need, I told her all the story and she said well i didn't see any information about you let us start again and ask me my name. What a wasting time. I gave 0/10 customer service.

*** THIS OFFICE IS CLOSED ***…read more They closed with no notice to their patients! My family has been going here for years and Dr. Furst was one of my son's all time fav docs - he even performed surgery on him when he was under 4 years old and they had such a great and fun patient-doc relationship it was so awesome to watch. The entire staff at this practice were awesome too, from the receptionist to the nurse to the audiologist! We were very surprised to find the office closed with zero warning or notifications to their patients. So sad and disappointing but c'est la vie I guess. Best of luck to you Dr. Furst! I hope you retired and sure hope all is well. You will be sorely missed!!!

I originally had no issues with my nose. Due to some breathing discomfort between my throat and…read moretrachea, I went to see Dr. Furst. The doctor asked me to get a CT scan of my nose and neck. After reviewing the scans, he told me that I had a deviated nasal septum that needed surgical correction, and that there was inflammation in my sinuses that needed to be cleared out. He also said he would enlarge the sinus openings to allow mucus to flow more easily. I told him that I didn't feel any discomfort in my nose, so why was surgery necessary? He said that generally, the nose, throat, and trachea are connected--if the nose is fixed, everything else would get better. He assured me that I would fully recover in two weeks, and I believed him, so I went ahead with the surgery. It's been almost two years since the surgery, and I am living in agony. There's a buildup of mucus in my nasopharynx that won't drain down, can't be cleared out, and I can't swallow it either. At night, the mucus flows back into my airway, making it hard to breathe and affecting my sleep. Sleep is so important for a person--poor sleep leads to countless problems. I used to be someone who could fall asleep the moment my head hit the pillow, but now, because of the postnasal drip, I wake up constantly throughout the night. I have tried everything I can, but the thick, sticky mucus keeps accumulating in my nasopharynx. Sometimes, my nasal turbinates swell up, making it even harder to breathe. On top of all this, I now get bacterial infections in my nose almost every month, and each infection makes me suffer for one or two weeks! If I could go back two years, I would slap myself a hundred times for listening to that doctor's advice and agreeing to the surgery. When I went back to see Dr. Furst after the surgery, he told me my nose was fine. So here's the truth: I had no problem with my nose, the doctor told me I had a problem and performed surgery, and now that I'm worse, he claims there's nothing wrong. This is an extremely irresponsible doctor. I'm truly living a life worse than death now. If one day I'm no longer around, it will be because of the surgery Dr. Furst performed. His surgery didn't help me--it ruined me! Dr. Furst, if you ever see this message and if you have even a shred of conscience left, please contact me and work with a more competent doctor to help me recover!

Dr. Mitchell and his team are excellent. Dr. Mitchell takes his time and will answer any question…read more He very much listens to my concerns and we always make a plan to improve my health and to keep me healthy. He is also extremely prompt in getting back online should I email him a question through the doctors portal. He has been my doctor for well over 15 years.

Dr. Mitchell is a good Doctor who listens to your concerns and put you at ease when he is talking,…read morehe breaks it down to where the average person can understand. A few times with a lapse of insurance I had to go on self pay and his Office was very accomodating with bill pay! Never had any issues here.

I had Linx surgery implant and hiatal hernia repair on 12/27/23. Everything went as planned and I'm…read moreprogressing as expected. I found Dr. Gillian to be an attentive and caring doctor, taking the time to explain everything to me. His staff at the front desk are friendly and welcoming and his scheduler was also amazing to work with. I found this to be a great experience where I didn't feel rushed or unimportant at any time. thank you!!

Dr. Gillian did a Linx procedure on me and repaired my hiatal hernia. He exceeded all my…read moreexpectations. He is an excellent surgeon. He and his staff were very professional, caring and kind. The nurses in the recovery room even told me that Dr. Gillian's patients do wonderfully after surgery and have minimal discomfort. I am feeling so much better than before and am very pleased I decided to have this surgery.

i've been going to this practice for years since retiring from the military in the 80' they are…read morevery efficien, friendly and easy to get appta and referrals i highly recommend them they are my first stop for all my general medical care

I had a really disappointing experience with this office today. I scheduled an appointment through…read morethe Privia app because I am already a patient within the Privia network. The app only allowed me to choose a follow up appointment, this was in response to test results from my primary care provider. If the system wasn't supposed to let me do that, that's an issue on their end, not mine. I drove over 50 minutes to this appointment, only to get a call in the parking lot telling me they didn't know how I was able to schedule and that I shouldn't have made the appointment the way I did. Instead of listening or troubleshooting, the front desk staff kept arguing with me and insisting I booked it wrong even after I explained that their own app allowed it. It was frustrating and honestly felt very dismissive. This was especially disappointing because I was referred here by my primary care provider, so I came in expecting a smooth and professional experience. On top of that, I had been waiting for some time. someone from the office was supposed to call me to schedule in the first place, and no one ever did. When I called myself, I was told I would get a callback...which never happened. At that point, I decided it was better to leave and find another office. The front desk is often a reflection of the professionalism and care within the rest of the practice, and based on this, I didn't feel confident moving forward. A healthcare office should be understanding, solutions oriented and respectful of patients' time, especially when the patient has driven nearly an hour to get there. Unfortunately, that was not my experience here. I will be finding another provider in the area with better communication and a more patient centered front desk.

Cannot recommend enough! I had a deviated septum that caused sinus issues and blocked my breathing…read more I visited Dr. Richard Comstock and received amazing care. He was able to diagnose the issue and confirm with tests. He performed a septoplasty - zero complications and easily the simplest recovery I've ever had after a procedure (and I've had quite a few). I was thoroughly impressed with his professionalism and quality of care. If I ever have any ENT issues in the future, I will certainly reach out to Dr. Comstock, as well as recommend him to anyone in need.

Dr. Comstock performed a surgery on me. Prior to the surgery, he was really good with answering…read morequestions and concerns that I had. He was clear about the side effects the surgery could cause. Based on the information provided, I decided he was a good option to perform my surgery. However, after the surgery, I expressed a concern that my scar was sticking to the skin underneath it. This concern was expressed at least 3 times in person, and even more times with calls to the office. The calls to the office usually required to me to follow up and call back to get a response. And the responses received both in person and via phone were nonchalant responses that showed little concern of the issues I had mentioned. I understand if the doctor was unsure of how to treat the issue, however, would have appreciated a referral to someone or somewhere that could have treated it. I've recently had a consult with a different surgeon and have found out that the scar may not have been closed layer by layer to prevent it sticking. So, it is recommended that I have a revision procedure to solve the sticking issue. What I would have wanted from Dr. Comstock was to address my concerns and provide solutions rather than nonchalant or no responses. I would not recommend Dr. Comstock as a surgeon based on the lack of assistance I received for my concerns and the lack of aftercare given after my procedure-which has resulting in me potentially having to get a correction procedure.

I have to give only 1 star because the billing staff and practices negate all the professionalism…read moreof my doctor (Jackson). The billing manager submitted my bill to Medicare with an incorrect code so the practice sent it to me to pay instead. Despite frequent calls to request that they resubmit with the correct code, they never did and instead sent my bill to a collection agency. The most offensive part of this experience is that I left the billing/insurance manager in the Alexandria office three voicemails begging her to call me so that I could explain what Medicare explained to me. She never bothered. The practice manager promised me this morning that the billing manager would return my call this time. They close in an hour and have yet to hear from her.

I've been to CWC Alexandria Office on and off for 16 years. I've always like this office. The…read moredoctors had been great to work with and the staff had always been very efficient. My last visit earlier this year (2025) went fine. The doctors were wonderful as expected. The office staff functioned well, but appeared to be frustrated or under a lot of pressure of working very little guidance. The billing department was another story entirely. They took advantage of patient's and medical doctors' ignorance of insurance codes and handed me a mass bill with very little work done. It took me months with calling and leaving messages in order to get to talk to anyone in billing department. My ratings for: + medical doctors: 5 stars + medical staff: 4 stars + billing staff: 0 stars