Dr. Mozen is a GREAT doctor! He cares about his patients and their care…read more My husband and I have been a patient of Dr. Mozen for over 20 years.

Had a great experience with bunion surgery with Dr. Mozen. As an athlete, I needed a surgeon who…read moreunderstood the things I wanted to be able to do after recovery. Dr. Mozen is very knowledgable and explained the procedure throughly, allowed me to ask any questions and followed me through recovery. The quality of my life after the surgery has been A+, I am two years post op and have no pain, no fatigue in foot/leg that had surgery and fit back into my shoes properly. I am back all of my previous activities without pain or discomfort.

I have been to the office to see Dr. Bloch a few times. I found him to be very helpful, eager to…read moreshare treatment ideas, and caring. His staff is efficient, kind and organized. It is nice to know Dr. Bloch is there to help me with my foot pain, walking issues and current knowledge on foot care. He never rushes his patients and is concerned for the well being of his patients.

Dr. Block and his staff are always happy to see you and great you with a smile. Dr Block always…read moregoes above and beyond to make sure your issues are resolved.

I was diagnosed years ago with Morton's neuroma by my internist. He recognized the symptoms and…read moretold me to get orthotic inserts for my shoes but he did not actually examine my feet. I went to Dr Mozen to make sure of that diagnosis since I had started to have symptoms again. He confirmed the diagnosis, told me it wasn't a bad case, and told me that I needed to renew the inserts every six months. I got a new pair and now have no symptoms or problems at all and feel confident in the diagnosis. Thank you, Dr Mozen!

Dr. Mozen has the best bedside manner I have ever experienced with a doctor. He listens, cares,…read moreand ensures his patients are taken care of in a highly professional manner. Two weeks ago I had a bunionectomy, hammertoe repair, and neuroma decompression and I couldn't be happier. I put this surgery off for a very long time and finally decided it was time. Dr. Mozen not only took the time with me to explain everything he was going to do, but also what I could expect during and after the surgery. He is a fabulous doctor and genuinely cares about is patience. If I could give him a 10 star rating I would. And his office staff is very compassionate and knowledgeable also. Highly recommend Dr. Mozen and his team!

Love my Doctor, but the absurdly rude lady at the front desk HAS to go. Period. I was scolded for…read moreover five minutes, in public, trying to painfully stand on my recently replaced knee joint, just because I (apparently) made her unhappy by not figuring out the last page (roughly 8-9) of the online "check-in" form - I simply did not see a way to proceed, so did my best. Then, she insisted I hand her my phone (?), I said no, she became even more agitated, raising her voice at me, while I stood there astounded. Told her I didn't want her handling my phone, asked if there was some other way I could please her, she again demanded the phone saying she "needs" to show me "how to get around that part". I explained that with COVID concerns and all, I still was not going to let her handle my phone, and besides I did the online check-in on my computer at home NOT my phone, I don't use my phone that way. She then said that she "never asked" for my phone, with my wife and I both shaking our heads in disbelief. Since we were apparently at some kind of impasse, i told her I was going to leave and re-schedule some other time. She ran over to some nurse (I heard her complaining about me), then the nurse opened the door and asked me to come back. However, THEN she blocked my wife from entering, and when I said I wanted her to come back, she said no, only me. Well at that point I said I won't do it without my wife, so we had to leave ultimately. I should point out that my wife is my caretaker, helping me through this knee replacement, recent diagnosis of untreatable liver failure, and lapses of memory, along with serious bouts of depression. I do not talk to my doctors without her present, and this has never been a problem until today. I will also point out that we are both fully vaccinated, masked, and always respectful of the reasonable precautions necessary in some circumstances - this follow up visit was not one of them. I was a medical provider for just over 40 years before I had to retire for health reasons, and I never, ever remember anyone being treated so poorly as I was today, in this DMC office, by DMC staff. As I love my doctor, I am extremely disappointed to now being forced to consider a change; not to mention I have not received the follow-up exam and care that I need after such major surgery. Worst. Experience. Ever.

I would personally like to thank Dr. John Morasso for the excellent care I have received. He…read moreDiagnosed my knee pain and implemented a plan to get me going again. I can work now with no pain and I'm making progress getting back to long distance bicycling. Dr. Morasso is a true professional with the great ability to explain and listen. I'm 100% confident that I will be totally back to normal very soon. Dr. Morasso you Rock! I would also like his amazing staff. Tina and Juli are true assets to your office. Happy smiling faces that are great at what they do and always keep you informed. Two more Rock Stars! I'm grateful that I found DMC Specialists in Orthopedic Surgery - Commerce Township Mi.

Went to Physical. They wrote tests which are not covered in the Physical without my knowledge. I…read moredint complain about weakness or any sysmptom that needs vitamin B test. QUEST is their vendor who does these tests. For Vitamin D test, they charged 250 dollars through Prime care. If you go direct to Quest its around 60 dollars. You can shop around and can get for less. I feel like this is day light robbery. I feel only Dr Shively is good here. Rest are not worth going to. For Urine and blood test , I think its better take the prescription and shop around. Called Dr and left multiple messages. No Reply. Contacted Billing 10 times. No reply Horrible service.

I have been telling all my friends in town that this is the place to go if you want a super…read morequalified doctor who actually cares, spends time and has real expertise. After a lot of years as a patient with multiple issues, I have come to absolutely love DO's from MSU, even though am a U of M grad with U of M doctors in my family. DO's for general medical and family care are BETTER! They are trained extremely well, think things out and trained to look at your body as a whole being and aren't just saying, "yeah, ok, let's write you a script, and never find the root cause. Primecare of Novi knows how to care for people and children. I also like the fact that there are a few women in this practice. Every one of these doctors is super nice as well.

Three stars is the average between the totally condescending, patient-hostile front desk staff, and…read morethe high quality doctors. Perhaps the doctors are so busy that the staff attempts to drive away potential patients. Apparently, when a sick patient recently arrived for a scheduled appointment, the staff turned them away because they were sick (could be COVID you know, or not). Requesting that they at least talk to the doctor about their illness via teleconference during their scheduled appointment time, they were seemingly told NO, the doctor can't talk to you (too busy - even though the visit was scheduled?)! So... it seems you should only go to the doctor if you are feeling well... If you can brave the Soviet-style receptionists or somehow sneak past them, the rest is fine.

Five stars for the doctors. Zero stars for the staff (with a few individual exceptions for some…read morenice ones). Excellent doctors, and front desk staff are mostly ok, but when you call to speak with a nurse to get a prescription refill or because of an issue with a prescription? Be prepared for astonishingly awful customer service. I've had nurses who were utterly rude, condescending, and outright hostile when I had a simple question about a possible drug interaction, or just to ask the doctor for a different prescription because of a medical issue. Everyone understands that some medical staff / nurses become jaded and cynical because of the types of drugs that people abuse (which is also not acceptable), but I'm talking about *routine prescriptions* here, like statins and antibiotics. It's appalling how shoddy their listening skills and interpersonal skills are. They are sorely lacking in manners and do not listen. If I didn't like my doctor so much, I would go elsewhere because of the rudeness of the staff. Here's hoping that the doctors and managers weed out the rude staff members and keep the good ones. I avoid calling there because I don't want to deal with them. What a shame.

I really just wanted to reiterate my review about Dr Peter Bullach, Dr Robert Brateman & Dr Olga…read moreMondrosova.....My first review hasn't changed ,except for an even better review of everyone & everything in this practice! I have gone to this practice since Dr Brateman was at Providence Hospital bldg. in Southfield, MI back in 1986! * he came to see my newborn baby girl at 11:30 pm after a baseball game and all!! I thought that was pretty unique for a Dr who isnt even the one "on call" to come in and see his newest little patient! Anyway....what I really want to say in only the kindest and nicest way possible to the other reviewer, "Vaquel R."; is that honestly, you had to have caught the office staff on a particularly bad, running late, crazy busy kind of day! I promise you...they are truly "one of a kind" in the way of treating us as patients, but as people first. If Ive ever had to wait, I know that when my turn comes, I will be treated with the same time and respect given to the persons during my waiting time! If they asked you to call back and if you would've said "No, I cannot, this is very important," they would've stopped and helped you! My appointments are always at 4:30 pm, because of a nerve disease and pain, Im unable to drive myself to their office. I must wait for my husband to drive me there after work. They always let me come at that time and when my husbnd and I leave, usually after 5:30-ish PM, there's always t least one or two of the office staff still there calling in prescriptions and doing the "other" stuff required of an appointment personnel and office staff! I too, worked in a setting like this. I worked many years at the U of Michigan hospitals Appt. center. When we turned the phones off, there were usually a couple people still in the cue system waiting to speak to us and make an appt. Also...i had to call scripts, Dr.s offices and do whatever notes, the Drs had left for me to do before I went home. We even couldn't do appointments at 4:55 pm because it takes time to get all of the proper information, and if it were an emergency, we knew the persons would be heading to urgent care or E.R., knowing that we closed in just a few minutes and we couldn't possibly give them the one on one TLC that patients like to get from the office staff. That being said, I just wanted you and anyone who might read your review, to know that this has never been my or my family's experience with this office....but if by some chance that were to happen to me, I would say to myself "well it's only 5 minutes before their phones turn off and Im not having an emergency (because I would know to not call but go to ER!) and what I need, especially if Setting up a new patient appt. for another person; I know that that would take much more than 5 minutes, due to the type of information that is exchanged in this type of phone call! Also, Knowing that just because the phones are sent to the answering service at 5:00 pm, or close to that time depending on who's watch you are looking at; that doesn't mean the office staff grabs their coats and leaves...there's so much to do before they go home and as I've said...Ive left after 5:30 pm nd they're still there making pharmacy calls and other ! Anyways, I'm writing from experience. Like I said, we've been patients there at "Brateman medical ctr" for many years and I truly do know these things I'm writing to be fact. Lastly, it's easier for them and less confusing for incoming patient or Dr. Phone calls, for the staff to answer the phone as "Dr.'s office, can I help you?"! If you're calling for any of the reasons most people would call, you would know right away that you in fact got a Dr's office. Next, it would be terribly difficult for the staff to answer the volume of phone calls that their office gets each day by saying " Dr's Brateman, Bullach & Mondrosova's office can I help you?".....many many times per day. NOR would it really ...only in my lay opinion, be right to answer saying "Dr. Brateman medical center" because then you wouldn't know that Dr.'s Bullach and Mondrosova were a partners in that same medical center! Just a few thoughts.....only because one person views something one way, it is their right to have an opinion, but I promise you....you won't find better Dr's, nurses, M.A.'s, or office staff than these people.....they are "one of a Kind"...in a good way!!! Thank you so much for allowing me to write my experience here and I mean no harm, rudeness or any hurtfulness to the other reviewer.

Dr. Mondrusova took the time to speak to me about the various items I wanted to discuss with her as…read moremy new doctor. I was organized and had my list ready to go, but I was worried she would be short or hurried with me since I wasn't there for an urgent issue. I was greatly pleased that she sat with me, took her own notes, answered my questions, and ordered the various labs (cholesterol, fasting glucose, etc.) that are par for the course, as well as a couple that she thought might be good given some of my concerns about family's illnesses. Nothing seemed forced or overboard, and she was very understanding and matter-of-fact when it came to some sensitive issues. There is a Quest Diagnostics lab in the same building which was naturally convenient as I just went next door for my blood draw. I had no issues with billing or with my insurance company claims. My only complaint has to do with the office staff's phone etiquette that I have experienced before and since. I know now that they answer the phone as just "Doctor's Office", not "Brateman Medical" or something similar, but I honestly couldn't understand them initially and thought I had dialed the wrong number. When I asked whether it was Dr. Mondrusova's office, the woman was rather exasperated as though I hadn't been listening. I called again recently to make an appointment for my partner for a new patient/annual check-up as well. I was busy literally all day with work and had to wait for a couple of afternoon conference calls to finish, so I dialed in at 10 to 5. After following the prompts from the new automated system, a woman picked up - again answering "Doctor's Office" - and I explained I wanted to make an appointment. She cut me off, saying, "Well, can you call back tomorrow morning?" I was so flustered, I said, "Oh. Yes. I guess." And she said, "Good. Thanks," and hung up. The problem is...I can't call back tomorrow morning. I won't be available to make a call until almost noon. Is that too close to the lunch hour? Will I be asked to call back later? I find myself highly annoyed and also concerned about sending my partner to them. This is the kind of customer service issue that would send him right back out the door, and it's already like pulling teeth to persuade him to see a doctor in the first place. It would be so convenient for us both to go to the same practice though. I've answered office phones and worked retail in a previous life, so I know the desire to get out the door as close to closing as possible, but we weren't allowed to stop serving customers until actual close; administrative 'closing' activities were still lower priority. Perhaps the office staff needs a little help at the end of the day to finish expected tasks OR just needs to reset expectations about when they leave v. when the office closes. (Or they need to change their published hours.)

I like their PCR covid testing, fastest results ive found, usally whith in a day even during crazy…read moreomnicron crazynest right now. The parking lot is crazy and there are no signs to direct you, i've been there enoug i've mastered it, but there are a lot of confused angry people in line. I made this handy little chart to show you the flow of traffic here. From start to finish with estimated times. as of 1-3-22 Get there an hour and half befor they open to get up front. yes it's that crazy. don't get there at opening you won't get in and they'll send you home. The test are easy and fast once you're to the final spot in the long venture in-line.

Saw me right away. Assessed me professionally with no assumptions and sent the prescription to my…read morepreferred pharmacy right then and there. Called me a couple days later to check on me. This is a good clinic that actually cares!