I was working with Mike King for just over a year, after my prior State Farm agent of 35+ years retired. In June, for the first time ever, I got a notice from my mortgage lender that they were not named as an additional insured on the policy. In August, I got a notice from my auto lender that they had not received proof of insurance and they "force placed" my insurance (they obtain insurance that only covers their risk, and they charge you for this). My experience is you provide this info to the agent and they do the paperwork to satisfy the lenders. Two screw-ups in 3 months is NOT acceptable. Adios Mike! (And he was not gracious about it). read more

We dodged a bullet by moving insurance agents (and agency), and getting the right advice. Mike King left us underinsured, even after we asked for written confirmation that we would be covered in all necessary areas. We were left wondering if it was simply due to incompetence, or if it's because of how connected this place is to owners in Tiburon. I have neither the time or capacity to worry about where the loyalties would lie when I'm in need of insurance protection. I'd suggest looking into some agents out of the area when looking for some solid advice to rely on. Why the 2 stars then? They were polite and easy to get a hold of. read more

I've been with Mike's agency since 2012 or so. Truth be told, I haven't always had a good relationship with my insurance providers--I sometimes find they're not really there when I need them (I posted a review of a previous insurance agent) and they're not pro-active either. I have to say that Mike King and his team (including Stacy Reno) are different and great. First, I've always found them really easy to communicate with and highly responsive--whether by phone or email, it's easy to get in touch with them and get a fast response. Recently, we've had to add an au pair to our insurance policy and then remove a former one, and it involves a few steps, but MIke's team made it clear and easy to make this happen. Second, more recently (and this is a GREAT example of their service), I got a letter in the mail from the office of Marin County, and it said that we were in a new flood zone and to check the maps and contact the county if we had questions--to be honest, I really didn't understand it, and initially, I chose to ignore it. Well, I ran into a neighbor and he brought up this note and it made me rethink my initial "strategy" of ignoring it. Anyway, I emailed a copy of the letter to Mike a couple of weeks ago, and he said he'd look into it (again, in my experience, this often leads to nothing). And honestly, I totally forgot about it until yesterday. I got a phone call from Stacy Reno, who works with Mike, and she told me she's been in webinars and on the phone to figure out what this all means. What she told me is that net net, we will soon be required to get flood insurance, and it won't be cheap. She did say that we could get grandfathered into our previous flood zone permanently if we put a policy into place before March 16th. So I went down that road, which I'm grateful to Mike and Stacy for! Third, we've had a few claims over the years, and they've been super easy to deal with and really responsive with their advice and suggestions. I highly recommend Mike and his team! And I plan to be a customer for a long time. read more

Mike King/State Farm has covered all my insurance needs (home, auto, motorcycle, umbrella, earthquake) for many years and always does a thorough, professional job for me. I've had just a couple claims over the past few years (house break-in, car accident), but the service, communication and follow-up from Mike (and State Farm Claims) has always been top-notch. He's usually always available, if not he promptly returns my calls. I'm not sure if I could get lower rates elsewhere (I think StFm is quite competitive), but I have tremendous peace of mind knowing that Mike/St Farm has my back. How many insurance co's can you say that about? Plus Mike is a good guy, local Marin guy in fact, and always pleasant to talk to. 5 stars, highest rating, can't recommend more highly. read more

I cannot say enough about the service and support that Mike has recently given me. My car was sideswiped badly by a tractor trailer in Marin this week. Mike immediately called AAA for me and arranged for Enterprise car rental to have a car ready for me when I had my car towed to the body shop. Mike called an hour later to see if I was doing OK and left his personal cell phone number on my voicemail, in case I needed to call him after hours. He went above and beyond for me on a day of a very, very scary accident. Mike King is a real gem - he helped make the aftermath of the accident a healing time for me. I can't recommend him highly enough. read more