Bal Claire has been my auto and home insurance agent since 1998. Always responsive, efficient,…read morehelpful and informative. Several times I've shopped around over the past 22 years for lower priced insurance and even for a State Farm agent who is closer to my home. But after talking with other agents at different companies I always decide to stay with Bal. She consistently earns five Yelp stars.

I wanted to let people know that I received superb service from Cynthia Silva with Bal Claire State…read moreFarm's office. I needed to get insurance for my home since my former insurer was not continuing to cover homes in California. Since my former insurance was bundled it only made sense to get the discounts associated with bundling home, car and personal liability as well as some investment properties owned. Cynthia made the process so smooth. She gave me the quotes and explained my options in an easy to understand fashion. I ended up spending much less for a good amount of coverage as the prior policies I had were a bit excessive. I would recommend working with Cynthia -she knows how to provide the customer service most of us want but find hard to come by these days.

I've been a customer with Lisa for over 20 Years. She and her staff are always responsive and…read moreproactive, making sure we have the coverage fitting to our specific needs, not over doing it!

Our first clue should have been about 10 years ago when Lisa didn't help with an issue we had after…read morerenting a car in Europe. We took out the State Farm credit card she suggested that would give us additional coverage on rentals. When we turned in the car, they mistakenly tried to gouge us for damage. When we asked her to help us clear it up, she told us just to ignore it and since they were overseas, there would be no repercussions or damage to our credit. It felt wrong, but we trusted her, and now my husband is black listed from all rental car agencies in that major brand of companies in the US. It felt like she just didn't want to put the work in - she had made her credit card sale, and washed her hands of us. We should have switched years ago as annoying things happened with Lisa, but life is busy and we just put it off until the final straw recently. That was when they started hounding my 21-year old college student about setting up a meeting to adjust our policy. WHAT?! They clearly have NO IDEA who even pays the bills, just that they want to increase their sales! When I called the office to complain about this, the guy who answered said he just makes the calls based on the names on the policy. Yes, my son's name is on his auto policy, after our names, but they don't even bother to do their research?! We are just a number, or actually a paycheck, and we want more from an agent who is making almost 10K off of us yearly between all our auto, homeowners, business, etc policies. Those cheesy computer generated and signed birthday cards we get every year don't make us feel like you care! Quite the opposite, actually. We have switched to a different agent, and are hopeful that it's just a Lisa thing that we have to call multiple times before talking to a live person or ever getting a call back (and NEVER from her - that hasn't happened in over 10 years!). I would say go elsewhere if you actually want personalized service.

I contacted Gil for a quote on life insurance. My husband and I are in our mid 40s and I wasn't…read moresure if it would be easy to get life insurance coverage at our age. When I met with Gil I knew I had made the right decision to contact him. He explained that he works with many different life insurance carriers so even if our health history wasn't perfect he could likely find a good policy for us. He told me he had found coverage for people much older with pre-existing conditions. The process was easy and he didn't cost anything until we purchased a policy. He scheduled the medical exam right away and a nurse came to our home, even on a holiday weekend. It was simple and easy process and we got policies that are just right for us. Very glad I contacted Gil!

Gil found me homeowners insurance when it was difficult to find. It was very expensive, but I was…read moreglad to have something. The next year he told me that the carrier insisted I raise coverage levels to renew, which raised prices still further. In 35 years of paying for HO coverage I had only seen carriers try to reduce coverage, so I asked him to shop around for better rates and he said he would. Gil never did shop around for better rates, despite repeated promises to do that and 18 months of my asking, and this year I found more coverage for half the price through another broker. Even the carrier Gil had put my house under was willing to offer the same coverage for 40% less. So something is not right, and in the end I found Gil to be at least unreliable. But he did get me the initial coverage.

I recently switched from Allstate to State Farm. I'm very happy that I did. I got a better deal on…read moremy car insurance with State Farm and the people were much easier to work with. Insurance, in general, can be hard to navigate and understand. Vanny took the time to explain what everything meant so that I felt comfortable with my coverage.

I've been with State Farm insurance for decades, and have had only friendly, efficient and fair…read moreservice. I highly recommend this office in particular with Geoff Shepard at the helm.

I called recently to inquire about renters insurance and LEAH replied via email with MULTIPLE…read morepossible others that I could call that may offer it, as State Farm does not. So: Utmost 5-star service without even having my business. I LOVE THAT! Thank you Leah and State Farm!

I would like to acknowledge the excellent service that Meghan has provided me over the years -…read moreswitching agents, special car insurance, suspending my car insurance when I am not in country, website problems, and more. She responds to my emails in a friendly, kind, and personable way. If she does not have an immediate answer, she finds the answer and gets back to you. That's what makes you stay with agent.

I am so happy with the outstanding service from Bev Colton, who is knowledgeable, responsive and…read morehelpful. She helped me get the best rate on our homeowners insurance. She was able to get us an additional discount by moving our auto insurance to State Farm as well. I was very impressed by Bev's strong communication, fast follow up and proactive recommendations. I highly recommend working with this office for exceptional service and the best insurance rates.

This is an overdue recognition for Esther Limon, who is exceptional in her role. I've been a…read morecustomer at this office for many years and worked with Esther on multiple recent transactions this past year. Esther is extremely attentive, responsive and professional. As a customer, the service is top notch. I highly recommend this office.

I've been working with Rita for 12 years and she has never failed to make my experience great…read more Friendly and welcoming. She's has always responds in a quick and timely manner. The best part is she is realistic with me, my insurance needs and helps keep things cost effective. Truly thankful for her help!

I was shopping around for a place to receive notary services and found United General through yelp…read more After reading the amazing reviews I gave them a call and spoke with Rita. Rita was so kind and welcoming I immediately knew I had to go there. I love the idea of giving your business to places that go above and beyond for their customers. Rita and Kyle were amazing! If you are shopping for insurance or need notary services, check this place out! It is always a pleasure doing business with knowledgeable and honest people. Thank you for all your help!

"I love my insurance agent!" said no one ever. Until now. Tony inherited my account when my…read moreoriginal Farmers agent retired. He was awesome and super friendly. Cool. When I bought a new place, this was when Tony truly shined. Because of something the previous owners did, we were at risk of not being able to close. Tony pulled out all the stops to make sure we could close. Unbeknownst to me, he pulled in pretty much everyone at Farmers, including his boss, to get the underwriter to approve my new home....ALL THE WAY FROM HALFWAY AROUND THE WORLD BECAUSE HE WAS AT A FAMILY MEMBERS FUNERAL!!! And on top of it, he figured out ways to get me a sweet sweet discount. Amazing communication, fantastic customer service, Tony is like my brother, but better (don't tell my brother I said that).

Super responsive and knowledgeable guy. Got our insurance paperwork done super fast. Would highly…read morerecommend.