I notice you all guys have TV commercial running, that has a couple parent's restricting the child…read morefrom using the car for a month, after having a car accident. I don't believe that's a good TV commercial It's putting out a bad message. We want our kids to start working, and having a car is the big start.. Maybe you're trying to portray a kid that takes out girlfriends, friends and out to parties. I would understand that. Seriously, get it off the air !!! Please at least think about it ?

I am sharing feedback regarding my experience with a recent homeowners insurance claim…read more My greatest concern with State Farm's claims process was the inconsistency in outcomes and the lack of a clear explanation for those differences. I submitted a Loss Assessment claim related to an HOA emergency assessment, and neighboring State Farm policyholders within the same HOA submitted claims arising from the same assessment using the same HOA documentation. Their claims were approved, while mine was denied. Despite asking for clarification, I was not provided with an explanation that helped me understand why the outcomes were different. I have been a State Farm customer for decades and have always valued the service and relationship I had built with the company. Unfortunately, my recent experience with the claims process was extremely disappointing. Throughout the process, communication was unclear and inconsistent. I received limited updates, and at various points I was informed of a denial while additional information was still being requested or reviewed, which made it difficult to understand the actual status of my claim. My concern is not simply that my claim was denied. My concern is the lack of transparency, communication, and consistency in how the claim was handled. After many years as a State Farm customer, this experience was frustrating and disappointing.

Axel has been awesome but unfortunately, his support staff doesn't promptly return messages.read more

We moved to Bloomington last year and Alex and his team were so helpful in getting our policies…read morefrom out of state transferred over. During a time when other businesses won't even call you back, I appreciate how responsive this office has been. Thank you for being a good neighbor!!!

Would not recommend. Very frustrating to do business with. I was forced to over insure my home and…read morethe rates kept changing after the policy was finalized. They blame it on the insurance company saying it was their requirement. I'm not so sure.

Worked with Reid and he was extremely professional. I appreciate the time he took to explain the…read moreprocess and find the best rate for me. Very reputable company!

Mandy Reed's State Farm agency is staffed with knowledgeable and caring team members. I can count…read moreon this team to help me make the best decisions for my insurance needs. I never feel I'm being sold something. Lastly, Mandy and her team will look for ways to save you money. This office embodies the "Good Neighbor" sentiment.

Highly recommend Mandy. Her service has been up and beyond just an insurance agent. Thanks…read moreagain for your help

Jim Spachman is NOT, "your" State Farm Agent. He is an agent for State Farm. My insurance rates…read morehave increased because, he failed to represent me on a claim. The other driver was also represented via State Farm. I was clipped by another driver as I started to "veer" over (not crossing the marked lines). It was a construction zone and the other driver had switched over to the turn lane and sped up to pass illegally. He was trying to leapfrog back into my lane. The other driver then tried to leave the scene. I had to pursuit him to get him to pull over. Because I said the word "veer", I was found to be at fault. I called "my agent" (Jim Spachman) to describe what had happened. He told me that there is/was nothing he could do to help. Like a good neighbor? More like the sleazy local bill collector! While someone like myself, that struggles with monthly finances (because of things like insurance rate increases), Jim is off on another fun and sunny vacation. Thanks Jim! Hope you choke!

I worked with Samantha a few weeks ago to inquire about quotes for home and auto. She was extremely…read morehelpful, knowledgeable, and friendly. She responded quickly to my MANY questions. She found us a few ways to cut some items that weren't necessary for our current needs and in addition to State Farm's rates, we are now paying much less than with my previous insurance company. The transition from my old company to State Farm was quick and seemless! After I shopped around with MANY companies to find lower rates, I strongly suggest saving yourself some time and call Jim Spachman's agency for a quote. I highly recommended them, Samantha especially-she was so easy to work with!