Restraint chairs should not be part of dentistry for anyone let alone children. I had to have teeth…read morepulled as a child. They tried laughing gas and valium. But because I was completely numbed I really just needed my dad to come with me and help me be brave. If that had not worked they would use sedation. Because you should not terrify children. Why all the metal instead of porcelain used here? These fillings do not last and are leading to young adults having root canals. Not because of bad oral hygiene, but because of Bippos horrible work.

Parents, please read this before you ever consider bringing your child here…read more Today my six-year-old was scheduled for sedation dental work. Like any little kid, he made a mistake, he snuck a small snack before the appointment. I did the responsible thing and called the office immediately to let them know. That's when I was told, over the phone, that because of this, my child will never be allowed another sedation appointment. Their alternative? To tie my terrified six-year-old down in "the blue chair" and force him through multiple cavity procedures without sedation. Meanwhile, he is already in significant dental pain and desperately needs care. This is the most heartless, inhumane thing I have ever heard from a medical professional. Children are not criminals. They do not deserve to be punished or traumatized for making an innocent mistake. And no parent should ever be backed into a corner like this. I left that phone call absolutely shaken, furious, and heartbroken. If this is how they treat children and families, I would never trust them with my child or yours. Please, parents: think twice before ever stepping foot in this place. Our kids deserve care, compassion, and dignity, not cruelty disguised as dentistry. If strapping down a child in pain is their idea of "care," imagine what else happens behind closed doors.

went There 10yrs ago to get crowns for four teeth he charged me $10,000 I thought they were going…read moreto be a beautiful white, but end up being cream colored crowns teeth. To this day I'm still hurt ... he did extraction something I didn't ask for. One of his assistants told him what I was there for he cut her off from helping me.making all that money from me and others. He told me $1,680 when things were still cheap for my front teeth. Now I know the truth

I had 2 fillings on my teeth today and Dr. Nguyen did an exceptional job! Dental assistant Kim did…read morea wonderful job in answering all my questions.

Not a total fan of this dental chain…read more They pride themselves as being a family dentistry, but do not accept adults on the weekends. Why? I'm not sure, when it's easier for children to miss a few hours of school on the weekdays instead of adults. There is also usually a few days wait to schedule an appointment which is a huge inconvenience when you need immediate care for emergency services. The phone system is also not ideal where you're routed to a main phone system when most times you need to speak to your actual office on regards to records or follow up. Staff is mildly friendly and professional, so no issues there. Overall, Kool Smiles is not conducive to me and my needs.

I've heard such negative things about this company. My son has had three appointments here, though,…read moreand I've never had a problem. We always wait around 10-15 minutes past our appointment time; but not a big deal. They have a little foam play area and some games. Front desk staff is never really nice. The assistants and hygienists make up for it. The dentist is nice but always very brief. I kind of question if she really looked inside my sons mouth. When we leave my son always gets a few trinkets which is a nice touch. Although im pretty sure most children's dentists do this. As far as medical offices go this place is pretty decent!

I went for a Job interview here and honestly I rate it a 2/5 star. Not the place to do buisness…read morewith. As someone who worked in dentistry and did my four years in school to work as a hygienist for some time do waste yours. They had me there for a hour and made me late to a meeting after holding me for an unnecessary interview. I even considered bringing my daughter to this place until I realize that it was predominantly white. They lack a lot of diversity and is outdated when it comes to professionalism. They do not take people into consideration unless money is involved. I'm saying this as someone who did the work to get a good degree yet they still feel they have the upper hand and can get over on people and that's fine because I have a list of pediatric doctors i can recommend. They are no better than the next scamming company. Next.

Long long wait times even when you have an appointment and came in early. Absolutely horribleread more

This place is the real deal: affordable, appointment availability, incredibly knowledgeable doctor,…read morepersonable staff.

The staff and Dr. Schafer were extremely friendly and helpful! I would definitely recommend to…read moreanyone needing dentistry services.

Dr. Schaefer is very friendly and knowledgeable. Tracey, his hygienist, is a miracle worker. My…read moreteeth have never felt so clean. I'm excited to start my bleaching regimen. I'm also switching my 6 year old. The staff was so great with her during my appointment.

This is an updated review on a recent visit. After much consideration, we decided to go back to Dr…read more Susan, because Uptown Pediatric Dentistry had been my children's dentist for 14 years and also I'd met Dr. Susan at 2 events and felt like personally she was great. I am obsessed with dental care and teeth and my daughter needed an emergency visit. Two of her top teeth have small milk spots on them because I nursed her for a little longer than what people normally nurse for. Also upon brushing her teeth, I discovered that she had a small cavity near in the top corner of a front tooth that is crooked from when she fell walking as a toddler. I was freaking out, seriously, dreaming...obsessing. Researching online told me she got it from nighttime nursing. I felt horrible!! I thought I was doing the best for her by giving breast milk, when in fact, it had hurt her by giving her a cavity. It was ridiculous. I was obsessed. Before returning to Dr. Susan, we went to a local pediatric dentist who advised me to not fill the cavity, because her tooth is going to just fall out anyway. I was very confused because she would be in pain eventually and it would leave that tooth susceptible to an even bigger cavity and food would continue to get stuck in there. It was confusing to me and made no sense. Uptown Pediatric Dentistry took us back, on a day when they normally don't see patients. Dr. Susan examined my daughter and said that she was not surprised she got a cavity there. Her tooth is crooked from when she fell as a baby and that I would've had to brush and floss her teeth after every thing she ate for food to not get there. She made me feel better and assured me that nursing did not play a big role in the cavity. She gave me options and suggestions and fit us in to have the cavity filled the same day. We left to go get some food (because my daughter was not going to be able to eat later). The hygienist and Dr. Susan made my daughter feel at ease and even pretended to take care of her baby doll (my daughter carry's her baby doll EVERYWHERE). The overall procedure was quick and through. My daughter did really good during the procedure but started to cry at the end cause of how she had to tilt her head up and her mouth was propped open for a long time. Dr. Susan continued to reassure us during the procedure and wanted to make sure she got all the "sugar bugs" out because it had started to affect the tooth next to it (my daughters teeth are really close together and it's a challenge to floss). I'm just thankful that everything went ok and it's over. It's been a month since the procedure and my daughter hasn't had any issues. We lucked up and are so grateful for Uptown Pediatric Dentistry. Dr. Holmes would be proud. Thank you Uptown Pediatric Dentistry, you've earned us back.

We've only had two visits; 6 month check-ups with Dr. Stephen Cohen, but so far I'm content with…read morehim. The office is located a couple blocks down from Touro Infirmary, inside one of the surrounding medical buildings, that sorta looks unpleasing to the eye. The lobby is drab, no security, no personnel, just a glass that with Doctors names and their room numbers. When you get onto the 3rd Floor, its sorta lifeless, but once you enter Dr. Holmes office, you definitely remember where you are. Video games, flat screen television, cartoons, puzzles, books...definitely gives off the illusion that they are their to play, and not what awaits them in the back room. Although, the backroom is even better than the waiting room, if you ask me. However, my kid was not amused by the idea of having to lay flat on the dentist table, even with the flat screen television right above. It was as if that tv didn't even exist. Perhaps an uneasy feeling for a toddler, better for the well adjusted adolescent. I grew up with the dentist chair, and it's still my preference. His staff is friendly, and he doesn't waste too much time - in and out. At this stage we don't really have too many things going on in my kids mouths, so naturally our visits are 15 mins a child.

The office is such a family environment and the service GREAT, FANTASTIC, INCREDIBLE , AAA care…read more with such gental hands so your pain is minimum. I am always excited to go to the dentist... The office employees are such a great family vibe and the make the patient feel right a home in the comfortable chairs in waiting room and dental chair is adjusted to your comfort. Look forward to going see them and sometimes I just stop by to say hi. I LOVE THIS OFFICE

Dr Rihana and his staff are professional and very personable. He has been my dentist since…read moreretiring from the military and has been assisting me in correcting everything the military dentist messed up. And when my elderly mom needed help he did so in the least painful and costly way possible. And saved her tooth at the same time. I will go to no one else.

I have always had a pleasant experience here, and I have found the staff to be very personable and…read moreprofessional.

After trying to fit in to my schedule to an appointment. I got to the clinic 1 hr. Early. I…read morechecked in and patiently looked forward to have a cleaning procedure. While waiting the rain poured and it's already 3 pm and wonder why I haven't got called in. I came up to the counter and re confirm the clerk was shocked I was still there. After she verified the dental assistant said they called me and even called my phone when the whole time while waiting I was holding my phone and sitting there for a long time I would've heard and seen them calling me. They got a nerve to ask me for rescheduling. I replied no! I will call you. And that will be my last time I'll put my self on that Dental Clinic. And I would not want my family, friends, colleagues and anyone to experience it. I hope the Dr. knew how unprofessional their office team or employees are. Good luck! In the business. Those behind the counter don't appreciate the patients who give work to them so they can get paid. Not even worth 1 star.

Saw Dr Anderson yesterday and he repaired my front tooth. Fast and painless. He's always smiling,…read morefriendly, always making the time to chat. He's the best dentist and has a wonderful staff, as well. State of the art equipment and a newly designed second floor for pathetic procedures, Invisalign, etc. large comfy loungers to relax in while you wait. I highly recommend Dr Anderson and his staff for all your dental needs. He's also the dentist for the Pelicans and Saints!

I'm so pissed off. The receptionist who answered the phone is soooo rude and disrespectful…read more I called this morning because Dr Anderson did my filling (not even a year later) and that tooth has had sensitivity when I drink or use mouth wash. Well last night I flossed like I always do and the filling came out. Now that side of my mouth hurts and I tell that to the receptionist and she said he won't be available til Monday. I ask will it be covered and she said since they have to do it over I would have to pay again. I explained to her about the sensitivity, and how I have other fillings from other dentist & it never fell, this isn't on me so why would I have to pay again. She cut me off saying she can't help me & she has to ask the doctor. I asked her , her name and she hung up on me. I called again and she answered and hung up.