My eye exam went very well with Dr. Dennison and staff. Front desk staff were also very helpful.read more

We love Dr. Rodriguez, and Lisa Marie and Lauren in the optical purchase center. Recommend 100…read morepercent!

Over a month and I still have not received my glasses, but the pushed and rushed me to paybthem off…read morebefore they even put my order in... smh slow for whontheybwant to he slow for . Jut put there family on there and there glasses are ready by the time they leave!!!! Smh I been going to them foe over 12 years and they seem to get worse and worse as the years go. Do better. Got me blind over here

Very friendly knowledgeable staff. Doctor Garcia is Awesome I would highly recommend to anyone…read more Great inventory of frames to choose from. Large very organized office

Got my eye exam and prescriptions on Sept. 18, 2025. I preferred to use my favorite frames and all…read moreSerrins had to do was the lenses. Three weeks later when I received my glasses, they didn't fit my vision and Serrins had to re-do. Another three weeks passed and when I tried my eyeglasses, they still didn't fit my vision, in fact, the lenses got worse! Another 3 weeks went by and I finally called Serrins about my eyeglasses, to which the staff said that it was delivered to the wrong lab and that they're going to send it back to the correct lab. Frustrated, I decided to retrieve my frame back and go somewhere else where they know what they're doing! Overall, there were 2.5 months without my glasses! Unacceptable! (Granted, Serrins have some friendly staff in the office, I would NOT recommend them based on my personal experience.)

You can NEVER reach a live person. When you call you get an answering machine followed by an…read moreautomated text message. They do not return phone calls. Very disappointing since we just switched to the optometrist recently based on a recommendation. We will be looking for another optometrist.

It was recommended by my optometrist that I see an ophthalmologist for some changes found on my…read morelast exam. I made an appointment with Dr. Stephen Cantrell. Dr Cantrell and his staff were great and I received good news during my visit. My only issue is that it took six months for my appointment which added to the stress of being told to see an ophthalmologist.

I had a cataract check appointment scheduled for 6 months. I get there there today and after…read morewaiting for 45 minutes, people literally getting called back and coming out, and the office manager finally comes out and tells me "It was me, I'm so sorry, your appointment was scheduled with Dr Cantrell but your previous cataract repair was with Dr Kirkman and he's not here so we have to reschedule". They waited 45 minutes to tell me this??

My son and I have been coming to Dr. Yasuda since we moved to Tulare 6 years ago and the service is…read moregreat. The staff is always friendly.

The two ladies at the reception desk are as unprofessional and trashy as they come. They are rude,…read morecondescending, and confrontational and is the reason I will not go there or take my family there anymore. They do not call to let you know that your items have come in. And when you go down there to ask, they act all in a huff, like I am bothering them from their gossip chat to go find my glasses. Then, they have smart ass, waving their hand, snapping their fingers like they no boss. I would fire these these two high school dropouts if I was the doc. Go Somewhere Else.

I showed up for my 8:45am appointment at the Hanford location and the door was locked. I had to…read morecall the office. They unlocked the door, I signed in and then sat down. After 9am I went back to the counter and asked why the wait. The girl at the counter said there was a problem with my insurance for the follow-up (my insurance is the same as on file). I told her they should have taken care of that before my appointment and I didn't have time to wait. I told her I would need to reschedule. She said "ok, the DOCTOR ISN'T EVEN IN YET ANYWAY." Isn't even in!!!!! I do not appreciate you wasting my time. I will NOT be returning if your office continues to be managed this way. VERY UNPROFESSIONAL!

I have been a patient of Dr. White since I was about 18, now 54. My experiences this month have…read morebeen horrible. Started with my son waiting over 1 1/2 hours past his appointment to even get seen. Charged me a $39 copay for him. Thought it odd, but paid in advance of his getting there. When I go to my appointment two weeks later, there was no copay. I questioned why my son had one when he is on my insurance and was told he must have agreed to the digital images. No way! He had no contact with them before I was charged. As I waited in the middle reception area, I was "treated" to hearing the staff make fun of patient "E" and violate his HIPPA rights going on about how he calls every day about his contacts and how they thought it was so funny that his order was not even placed for the first two weeks. I completed my appointment, picking out my new glasses and was told 7-10 days. I had to clarify several times that I did not want bifocals, transitions, etc. and had to dodge the upsell of laser treatments. After about 10 days, I call to see if they are in. After they "check", I was told they were not in and would be two weeks. Day 15, I call and after they "check", I was told I had to see the doctor again because she wanted to see me to clarify my prescription. What?! I was already completely irritated by I make an appointment to drive to Tulare so I could be seen faster. Office staff was very nice and they basically repeat my exam again. I see the doctor and express my disappointment over the past month. She apologizes and says she is going to put a rush on my glasses. A few minutes after leaving the office, I get another appointment confirmation for 3/9/26. Today I call to ask what it is even for and was told it is for the laser treatments - 4 sessions. Are you kidding me?! I was up front in Hanford telling her I was not interested, go to Tulare and not a word was said about them, and then they just schedule me for skin procedures I never wanted. At this point, I plan to part ways after I get my glasses. Would not even wait that long had I not already paid for them weeks ago. Office staff has been unprofessional for years - other issues I have not even mentioned. I had stayed because I liked the doctor. After this experience and what I consider unethical upsells, I'm done.

Dr. Feil is an excellent optometrist. He's friendly, he examines your eyes thoroughly and is…read moreextremely courteous and respectful. Recently, he performed a very successful cataract surgery on my husband with excellent results. It was done at the medical center right next door. That staff is excellent. They have the registration process down to a science. They are polite, caring and have wonderful bedside manners. They truly care for you and make you as comfortable as possible. I recently had eyelid surgery from Dr. K in the same surgical center. He was amazing and the process couldn't have been easier. I was well tended by Jennifer, Krista and the others at the enter. Dr, Feil has a great crew of professionals.

Dr Baumann gave an excellent eye exam. I had eye surgery years ago, and wanted to see an expert. I…read moredid, Dr Baumann answered all my questions - then I met Tamara and Tracy to fit my face to new frames. The ladies were ver knowledgeable and gave great service. I just returned to pick up my two pair of glasses, and they were just the best. I can give no stronger rating!! I am a happy customer.

The contacts didn't work. All they do is make my eyes hurt. Not even the glasses worked right. Not…read moresure how you can even screw that up. Even Stanton optical can do that and they're the McDonald's of optometrist... this place so far has been worse than worthless. I've tried numerous times to get this corrected and each time is a failure or they're not open at a time when I'm not working. Zero stars, would not recommend.

My teenager lost her glasses and was due for an exam and glasses in a few months so I contacted Dr…read more Steed's office to obtain my daughter's pupil distance measurement so I could order a cheap pair online until the exam. They refused to give me my own child's PD measurement that my insurance paid for. I used an app to do the measurement and went into Dr. Steed's office to see if they would at least tell me if the measurement was close. They seemed to think it was funny to play games and say "Ummm that is close, but not accurate." While they were looking at it right on the screen. I called around and Stanton Optical was willing to do the measurement for free whether we purchased glasses there or not. They allowed me to have the measurement. I was so impressed and happy. I decided to go ahead and purchase a replacement pair there and walked out with new glasses in less than an hour. The staff there were amazing. They were so welcoming and helpful, especially Seth. Our family of three will be going to Stanton optical for our glasses from now on.