I'm rating it a 3 cause Micheal's over all is ripping people off THE STAFF: They are always so helpful in finding things n going extra to help me find an exact yarn n choosing which colors I should get They DESERVE a raise for what they do n the CRaZy customers they have to deal with. read more

Michaels - Micheal's serious $50 for some cheap plastic bins. Not this locations fault just Micheal's as a whole. - Art Supplies Near Me - Chattanooga, Tennessee

Outstanding professional customer service!! I called Michaels Chattanooga TN location to inquire about a specific frame which I saw online, but it was out of stock. Haley, a member of the management team in this store, spoke with me and tried to locate the frame. She was extremely knowledgeable and tried to help me find the item so that I could order it online. Unfortunately, the item was in fact out of stock, but Haley was fantastic with outstanding customer service!!! She did some research and provided me with a number of similar frames which were beautiful. Thank you very much!!! read more

I don't even want to give a one star. Rudest employees working here. They left their 50% sale marker by the frame we picked out after going over custom pricing that was way too expensive. And when our frame did not ring up the sale price the flippant cashier, that could not even say excuse me twice before us checking out when she came down the aisle we were already in, sent an even ruder emplyee back to check the price. She said it was buy one get one half off. I finished my other purchase and raced her back to look at what I had seen and she was taking it down. So she not only did not take down the 50% sign after she was sent back to price check the first time, but then she proceeds to berate me with the coupon in my face that it states in the corner of the tag that sale had expried on 6/7- TEN DAYS PRIOR!! It had been up for 10 days past the sale and I, as a consumer, was suposed to know that. She said there was no way she was going to honor 50% off of a $160.00 frame, even though it had been on sale for that 10 days prior. I went back up to the counter to return the other purchases I had just made and the rude cashier, said "It's not my problem, I am not the manager". But yet she sure didn't offer to call one or problem solve at all. I will never be back to Michaels, ever. We went straight to Hobby Lobby and received the complete polar opposite experience and were in and out of the store with a mat cut to fit the frame we picked out for $44.00 in less than 25 minutes. And the nicest lady helped us. (I wish I had gotten all names involved). Don't waste your time at Michaels like we did, just go to Hobby Lobby or Amazon to save yourself grief and hassle. read more

My experience was positive. I arrived in the store near closing on a Monday evening and found the picture frames I have checked several other stores for to no avail. Even though I kept the friendly staff waiting for me to checkout after closing, the staff remained friendly and outgoing. Brick and mortar will not crumble when shopping is this rewarding. read more

I love Michaels! With all of the beautiful decor and arts and craft, it's a fun haven i enjoy staying and shopping for long periods of time. But today really disappointed me. At 145 on a Tuesday during the holiday season, there was only one register open with a 10+ person line. That is a no no michaels and i hope they change that soon. There are a lot of arts and craft stores and i would rather pay a little extra for speedy service. read more

Online it is fine but as a brick and mortar store it has plummeted with less and less in store stock and so few employees you can roam the aisles for 15 minutes and never see one. The people working there are fine, there are just way too few of them. read more

Lots of craft supplies but hardly anything for painting. Very few brands to choose from, and most of them poor quality. Prices are okay.