My first experience shopping here was their consignment sale last fall, where I witnessed a young…read moremom get yelled at in front of a store full of shoppers because she brought her stroller in the store, and apparently "THEY DONT HAVE ROOM FOR STROLLERS!!" She was welcome to leave her stroller outside and shop (I have two small toddlers, and anyone with kids knows that's a ridiculous idea). I couldn't believe how rude they were to this poor mom! If it hadn't been for my mom being willing to keep my kids, I would have brought them.. in a stroller! The racks actually were very close together, and it was extremely crowded in their small store to the point that I wondered if it was safe. My second experience was today, a Wednesday around 1:45 in the afternoon, I left a store in the same shopping center and saw a rack of clothes outside Poppeas, so I thought it was a sidewalk sale and I glanced at the clothes and decided to stop in the store and give them a second chance. I opened the door, and literally had two employees YELL at me that THEY WERE CLOSED!! I'm not sure why they didn't have their door locked or a sign up letting customers know they weren't open, but I have never experienced such terrible customer service. Definitely not giving them a third chance!

Love this store!!Stopped bywhen in town for business, but will order online when not in the area!read more

Staff acts as though they're doing you a huge favor…read moreOver-staffed ... 6 people behind counter looked at me blankly as I stood there ready to check out..over crowded with merchandise difficult locate desired items And expensive $$$

Great place for a gift for someone- large variety and large seasonal displays for…read moreChristmas and Easter. If you love ahjongg they offer some beautiful tile sets from American artists. A fun place to explore and shop

What a lovely boutique in downtown Chattanooga. They have a great and fun selection of premium…read morekitchen items, candles, jellies, gifts the selection provides something for everyone and the staff was friendly and helpful. I bought Blackberry Jalapeño Jam can't wait to put that on some homemade sourdough bread

It's Christmas Eve and my sister-in-law, who loves Christmas more than anyone I know, is very sick…read moreand unable to be around family for the holiday. While I had already sent gifts ahead of today, I wanted to send her a little something to cheer her up: enter Sophie's. I've been following Sophie's on Instagram for a long time and have seen the super cute floral gifts they have so decided to order one for local delivery since I live in another state. I placed the order online and within a few minutes I received a call from Sophie's that they had received my order. They let me know that they had sold out of something in the gift I ordered and asked if I would like to swap it for something else, which was fine with me. I really appreciated the transparency and the super quick call. Barely an hour later, I got a text from my brother that the flowers and candle box had already arrived. How is that for amazing customer service?? Shortly after I received a text from my sister-in-law with this pic. Isn't it so cute?! Thank you Sophie's for your amazing customer service and super cute gifts!!

Fun store with really nice staff. They have lots of different types of incense and "hippy clothes…read more". I bought a few pair of earrings and a pack of nag champa. Fun place to visit.

Terrible vibe Very heavy feeling walking in the door. Most…read morethings cheap made in China crap. Go next door beautiful shop kind person. This shop the man behind the counter actually said under his breath you break it you buy it. In a nasty attitude. We had a 7 year old very careful child touching a plastic $2.99 box. Just a terrible shop would never go again

The "Manager" and her daughter have no more personality than road kill. I used to love going in…read morethis store and the family that bought it. The last 2 times I went in I was treated like I was not welcomed in "Such a high class boutique" it's a thrift store people

What a beautiful name for a very eclectic and well-rounded store. A must visit when you're in the…read morearea.

This is an incredibly lovely store with a very passionate and kind owner. Everyone on staff was…read morefriendly and helpful! We found a recently refinished dresser that is lovely! There were oil painting and decor, something for everyone. I really enjoyed the experience and will take a day trip again soon. I already regret not picking up a painting I saw!

Love, love, love this store! It is so beautiful inside! And it is much bigger that it looks from…read morethe outside. There is a lot of variety & it changes often. I think this is the best store to shop at in Ooltewah. From decorating your home to finding the perfect gift, this is the place!

First time coming here and I found a treasure trove. I walked out with new fabric, brass hooks,…read morecork/canvas prints, lawn chairs, shirts, a waffle maker, macrame fixtures, and even shower filters for around $60 total. Stuff I'd been looking for for a long time. All the items I found were a great price and the staff were incredibly friendly to me and my partner. We will definitely be back.

Horrible experience with one of the employees. Every detail here is about the same employee…read more I listened to her berate a family with small kids for a full 15-20 minutes immediately when I arrived. She was coercing one of the family members to translate her rant from English into Spanish, and lecturing the adults present on not letting their children look around the store away from them. The store's patrons then had to hear her gossip about it for an additional 30 minutes, complaining to other customers and saying she wasn't racist. During the discussion with the family, she said the kids might break something, and the mother tried to assure her that if they did, she'd pay for it, not to justify them breaking something, but just as a way to try to reclaim some accountability the employee was insinuating she refused to maintain. The employee also gossiped about this to customers, insinuating the woman brought this up as a way to be flippant and "do it her way." I dared to put my clothes in a dressing room *without her permission* and was also lectured, and as a result got understanding looks from the other customers and accidentally snorted. After I changed, I again heard her gossiping, this time about me, and heard her remark that she "knew what [I] was trying to do" and that I "should be wrapping up soon so all of the negative energy should be out of the store." Whenever I went to check out, I asked if they had a student discount- they do- and she specifically cited needing a valid ID "since people try to get away with this stuff" (a 10% discount). I showed her my university ID, issued in August of 2021, which she then refused to take, citing a lack of date on the ID (my university does not issue new IDs every year). I asked if I could show her my enrollment in the past or upcoming semester, or my university email, and she refused. When I questioned this, she stormed off to the back without responding and a manager came to the front to complete my transaction. As I left, the back door was open, and I, for the second time in under 20 minutes, heard her gossiping about me, complaining about my insistence that I was a current student and an earlier attempt to buy a shirt whose tag had gotten caught in my hair and subsequently torn slightly. Store's prices are fine, slightly high. Better discounts and customer service can be found at the other location in Chattanooga and the Soddy Daisy location.

Sarah and David were extremely helpful and knowledgeable. Can't recommend them enough. A+ serviceread more

Great prices, and the service is wonderful! I mean these people went above and beyond helpful with…read morefast and friendly service! I highly recommend and I plan to do future business with Hixon's.