This review is for the awesome cashier Katie, who had the best personality and treated me like I was shopping at a luxury store! She was super sweet and friendly! I was a little bummed before I checked out because I couldn't find the type of frame I wanted but she was so nice I left forgetting I was previously annoyed. read more

This place is horrible. The customer service they provide sucks. The only helpful employee that they have is the guy he knows where everything is and actually takes you to the product. They're not helpful at all. Ask them for an item and they either stumble for words and stare at you letting you know that they don't know Or They point you in a direction of the store (which is always wrong) and then disappear. I asked a rep for help she didn't fully answer my question, gave me wrong Info and went back to stacking. (Btw I wasn't even done talking to her) I ended up just leaving. I'll be driving the extra 2 miles to the next Micheals location. Maybe that one has helpful employees. read more

Michaels - Apparently you need a coupon to use this. And don't ask them for help because they won't be able to - Arts & Crafts Near Me - Downey, California

Will never shop at this store again. I made a purchase to be picked up curbside. Their website says curbside service is available until 6 pm. At 5 pm their website then said curbside service was closed but the store is open until 9 pm so you can still go inside the store to pick up a online order. I get to the store at 6 pm and there's a giant line of people and paper covering all the windows/doors. We could see between the window coverings there were 6 employees standing around...so strange. We tried calling the store to see if they had closed early for some reason and we could physically see employees hanging out our calls. Finally an employee screamed through the door that they were closed until 7:30 pm....none of this makes sense. Figure it out michaels. read more

Felt very uncomfortable walking around this store. At the time I was there I noticed a young female employee and a young male employee with curly hair kept following me and asking me what I was looking at (not asking if I needed help finding something), just simply approaching me to let me know they had their eye on me. I went into the store for perler beads and proceeded to peruse the isles incase something else caught my eye however, the negative interaction and stereotyping definitely made me feel uncomfortable. After the repeated negative interactions I started to question why they were specifically targeting me and I noticed I was the only Hispanic shopper at the time. It was an extremely uncomfortable situation and I will not be spending any of my money here again. read more

We came 5 minutes before closing and employees were super nice and allowed us to shop without pressure

Worst customer service!! I need to provide a screw number to find what I need!!! Could have done that online! Totally lacking customer service Brianna and April! Or management training! Not a satisfied customer!!! Michaels/Aaron brothers train your managers before promoting them!! read more

I love this Michaels location. Everyone is wearing masks & keeping a safe physical distance. Christian was my cashier today is was extremely friendly & professional. I definitely would recommend this location. read more

The people at Michael's are kind nice. I love buying clay there they have everything I need. I like making clay which makes it a good place you should definitely go there yea... read more

My go-to store for crafts and supplies. Customer service is usually amazing. My last visit wasn't so amazing. Unfortunately, SAMANTHA the cashier was EXTREMELY RUDE. She seemed bothered and annoyed that I asked her questions. The price wasn't on one of the items that I was purchasing and her reaction was to grunt make a horrible sigh. Making me feel uncomfortable like i did something wrong. I am very disappointed because like I said this has always been my go-to store. Besides Samantha everyone is amazing. Super friendly and helpful. They always have exactly what I need. I would like to continue to shop at this location but I honestly hope that something gets done. Samantha shouldn't be treating customers that way. read more

I came in because I checked online if they had a balloon garland I needed which it showed they did. I drove from Carson to come get it and it was unfortunately not available. I did end up purchasing something else and was helping by cashier Sandy. She was so rude and not helpful at all. I was already disappointed they didn't have what I drove here to get and she didn't make my experience any better. She didn't ask whether I found what I needed or even when I asked for help she was so dismissive about it. Would not recommend. read more

This is my local go-to spot for supplies! They have an extensive canvas selection here as well as inexpensive paints and markers. The employees here are very helping. Thank you for that! :D The prices here are great and they always give me a 40% off coupon on my receipt when i buy something! read more

Yes their customer service is not the greatest and yes, sometimes they can have a bit of a mess, but I always find what I need. They are fully stocked with scrapbooking and jewelry making materials. I like that they offer crafting classes but I have yet to give that a try. Regardless, this place has everything! read more

I really enjoy coming to Michaels. The employees are very friendly. There is a good selection in all categories. I can always find what I am looking for, for any project we are doing at home. My favorite sections are the scrap booking section and the the paint brush section. They are also have a good selection of yarn for sewing. Plus it's always pretty organized. The other thing I like is that they always have sales and specials at the front of the store. The only bad thing is that there is always a line to pay. There is always only one or two cashiers. I will always come back to Michaels. read more

Well, i am not into craft making, but to me this is for the products itself this is one of those stores that you come in with the intention of buying one 3 dollar item and it will be in the back somewhere now you have it in your hands you best walk to the register eyes closed or you'll end up buying more things than you really need damn you Michael's!!! read more

Open late thank goodness! Get everything for projects and decorations. I love the holidays sections my favorite is day of the dead!

Usually has what we are looking for. And with 2 little girls & a boy in high school doing engineering, we are always looking for something. And we can usually find coupons from somewhere. Retail Me Not is pretty good. read more

Michaels - Teaching my Princess how to repair things the daddy way. Duct tape! - Arts & Crafts Near Me - Downey, California

Emily and Danielle were amazing!!! I called ahead to make sure they'd have product I needed in stock, & Emily quickly helped me out over the phone. When I got to the store, I was having issues with my coupon downloading & Danielle helped me get that sorted as well. And then, I forgot to take one of my items after checking out, and Danielle ran out to my car to hand it to me! Great service here~ very friendly and attentive staff! read more

Wow! I love this location! It is very rare for me to be anywhere near Downey, but I will visit more often to come to this Michael's. I stopped by for cake supplies and I was pleasantly surprised to see that they had a lot to choose from. I did not have the time to shop around the entire store, but I was definitely happy with the baking section. read more

Quick tip for using coupons from your phone, screen shot them before you go in! ;) (their WiFi is super slow cause everyone's on it & yours may shut down, reconnect, etc when you go pull coupons up on your phone) read more

In the 6 years that I have been visiting this Michaels, I have always received great customer service but yesterday, I had a negative experience. A woman named Veronica was extremely rude and not helpful. I ended up leaving the item and leaving the store. I truly hope it was a one-time experience because I would hate to have to switch Michaels because of one disgruntled employee. read more

I'm not generally an arts and crafts type of guy ... but when I get down, I can be pretty creative ... I like going here because there is nothing but creative MILFS and sexy single moms trying to buy stuff to make a scrapbook ... This place has good tools to get your Picaso on! The staff is always very attentive and can point you in the right direction ... read more

The people who work here are not very helpful, either they point you in the wrong direction as to where the item is or they act like they can't be bothered. Such as the time I was looking for a small fake tree that their flyer stated was on sale, which I couldn't locate. The employee I asked told me to look at the boxes I'm sure you'll find one! Grrrr Recently, when looking at some ornaments I noticed on the side of eye that an employee had come along with a latter type item on wheels and just stood next to me. After awhile I asked "Do you want to get by?" She replied "Uh, yeah." Some manners, she couldn't say excuse me or clear her throat! Many times the items I'm looking for are not in the store or the items are too overpriced. All I can say is, if you have to shop at Michael's don't shop at the one located in Downey Landing! read more

They always have what we need for our craft hobbies. Remember to download your coupon prior to entering the store. Once inside the phone reception is terrible. read more

Just came in to get supplies for a dream catcher, all they had were the feathers. They were either out of stock or just didn't carry any of the items I needed. The employees don't seem to actually want to help you, it's like they're there to just stock shelves and try to avoid human contact. read more

Love this store! Stephen helped me from start to finish. He made it quick and easy. He knows his store. And Brittany was great and smiled when i asked her a couple of questions. Overall hreat customer service and a clean organized store. read more

Michaels - Love it! - Arts & Crafts Near Me - Downey, California

Lately this store has been ok but so many disappointments. First off! Bathrooms are disgusting!!!!! Not only all the bathrooms where all filthy but no toilet paper, no seat covers, no soap, and to top it off.... no paper towels!!!! One had poop all over it, the other one all bloody stained! It's not the first time. Also, there is a lot of problems with coupons. At times they allow two transactions, but if in a bad mood? They only can do one. They will roll their eyes and act mean. Some employees are so rude! And some are very sweet. I have no choice but to get my stuff that I need from this location and I'm here often. But this place needs a lot of work. read more

Michaels - Disgusting bathrooms and no supplies what so ever! ALL stalls are like this or worse. - Arts & Crafts Near Me - Downey, California

The God of all stores dealing with Arts and Crafts. I imagine this is the Zeus of Olympia. Why I like Michaels: 1. Framing, Crafts, and Martha Stewart 2. They have GREAT specials and discounts 3. I find everything I need 4. Clean and organized 5. The $1 section at the front. 6. Cute guys. ;) The only not so great thing about Michaels is the Styrofoam prices. A little cone cost me $4. wth?! I need to find a cheap Styrofoam provider. read more

Received a 20% off coupon because I have app downloaded to phone and a preferred customer. Could not load the coupon Cashier called this lady her name was April a 2 year associate who had a very bad attitude. She pops off with the 20 % is only good for preferred customers with the app then proceeds to tell me I was not then I showed her my phone and the email she then tells me there is something wrong with my phone, extremely bad attitude. I expressed my dislike to the cashier and she said she is just tired of having to tell people about The Who the coupon is for. Welll... my comment was then she needs to get out of the business of working with the public she's terrible! read more

I love going to Michael's to get items for projects I'm working on and it's even better when I have a coupon. -the lines can sometimes be long but they move quick -this was my go to store when getting ready for my wedding -this is my go to store when working on something and come out with other items that I did not plan on buying when first entering the store I do hate going to the store when classes let out -it's very difficult to be in the baking/candy section when all the students are out buying their class items because they tend to stand in front of the items they are getting, block the whole section, ignore your "excuse me" in Spanish & English, and continue their conversation about things they need for the class as you are trying to maneuver around them to pick up a simple item I am a fan, I just need to check when classes are out so I can avoid this time to shop. Overall, I love how this Michael's is located to close to me. read more

This staff is not friendly and rude. As I was checking out at register 1 with a girl named Zmmantha. As she was scanning our stuff she dropped one of our items. Which is fine it happens, but she did not apologize or pick it up instead she started laughing, after I picked it up she didn't even say thank you. My mom and I were then leaving and had a lot of items in our cart and an old lady with red hair yelled at us and said carts do not go out side BUT the worst part is a couple went right in between us with a cart and left outside and the red head lady did not say anything to them. read more

Very clean and organized. Friendly staff if you can find someone to help you. Better than other michaels, something is missing but i cant put my finger on it. Usually pleased with my visits here. read more

I was using a gift card to get yarn on sale. It was in marked bins. The same yarn was in bins with different prices. Mine cost more than I expected, and my friend's cost less. When I tried to cash out the small remainder on my card, which is legal in CA, cashier said it is not allowed. Next 2 managers said it is allowed, but they didn't know how to do it. read more

Worst customer service here, I was asking a question and I wasnt even done an the worker walked away.. no buying here. Restrooms are disgusting here too read more

Horrible customer service. Tried asking for help several times, only to get brushed off with nasty stares. Walked out of the store within 15 minutes. read more

Very friendly employees! Katie was sweet and had such a positive attitude while ringing me up. Thank Katie for making my experience great!!

I hate this location!!! I live in Downey but I would honestly rather drive 20-30 minutes to lakewood to their location because it is sooo much better. Long beach town center is also much better. This store generally has long lines, sometimes has incorrect signage, almost always has ugly custom-made creations because their floral designer is sub par, and the cashiers honestly want to look for any way possible to deny you the right to use a coupon. The store also NEVER has reception so that cell phone coupon option is only available if you pull your coupon up on your phone before you enter the parking lot. This location needs a new store manager, better trained staff and cell phone reception blockers need to be removed or just do away with the coupons period if they don't want you to use them!! read more

I just hate having to go to Michael's. it is almost impossible to find an employee to help you. It seems like no one works there at times. I am so surprised that a major chain store has so little respect for their customers. When you do finally get an employees attention, they are already helping three other people. They need to add at least three more employees per shift just for customer service. This happens every time that I go there. Last time I was there I was walking around the store for ten minutes with a stapler in my hand looking for the staples. When I finally found some help I was informed they they didn't sell the staples for that stapler. read more

Very rude customer service. Bounced me from associate to associate. The majority of the associates are behind the registers and none on the sales floor. If you go to this location, you're better off searching for the things you want on your own. read more

Still getting used to the new layout of things, but it's much more organized and a nicer and more helpful staff. We love coming in on Saturdays for there kids crafts at the front of the store. I came to this store regularly and I have ever to say this lade that helped me today; Ana (working on the floor) was AMAZING! So polite and beyond helpful. I need to find out her hours and only shop when she is there. read more

I like this location BUT I don't love it! While they do have a large selection of everything it's hard to find because the store is so big. And when you want to know where something is you have to chase down one of the employees and it's not easy. I thought we were playing hide and seek.. they have parking but it gets crowded due to it being the busy side of Downy. read more