The store itself is very nice as supplies are put in their correct spots and are not dropped on the floor which is why I am rating this store a 2 star. The employees however seem to lack common sense. Michaels now has 2 self checkout kiosks that only accept card and one person was at the cash register at the time of my visit. The line kept getting longer and longer & another employee just shouted at us in line to use the checkout kiosk if we are paying with a card as they walked passed us clearly seeing the long line and one cashier. Sadly, I had a return so I could not use the kiosk and the poor lady at the cash register called for backup but no one came to help when I clearly saw many employees walking back & forth also seeing how long the line was becoming. I am disappointed in the lack of common sense employees have to help out their fellow co-workers. My visit took a 20 minute wait in line for a less than 5 minute return. read more

I got there the front lady was super nice but the rest of the service was horrible like five of the workers were following us throughout the store. Then we got to the art part of the store and there was a item on the ground that I tripped and a worker looked at us like we were going to do something bad. Never again. I Am never coming to this store read more

I came by to pick up a package (UPS access) and encountered 2 employees lacking in the customer service and common sense department. The first cashier that helped me may have a disability and will need retraining on how to properly look at someone's driver license and perhaps, ask for help instead of telling me that package did not arrived and that I need to take it up to UPS to deal with. She repeated herself 3 more times, so I told her that I've encountered this before and I will not be turned away this time because I know my package is there (received 2 email confirmation). Finally, an older lady steps in. I explained the situation to this older lady and she goes to the locker and asked me to verify my address. I literally broadcasted my address to her in front of the stores..AGAIN, why not ask for my driver license?? Anyways, she found it and said it's under the name "quarter". I looked at it and explained to her that it was part of my address and pointed to 2 other spots that states: "SHIP TO:" with my first and last name, but she refuses to listen and keeps repeating herself. I told her that I didn't want to argue and to hurry up and hand me my package. At this point, this old lady is antagonizing me by taking her time and repeating "have a nice day" louder and louder as I am walking out the store. This is childish. These employees needs to be reminded on how to verify someone's identity before handing off a package. It would also be beneficial to exhaust other options (ie. Look through packages) before turning away a customer. Im read more

So I recently purchased a sewing machine it was a singer . Mind you the didn't mention it was always returned. Well I purchased it and when I finally had time to unbox it my boyfriend mentioned their was coffee on it . Which I ignored because I thought maybe the box was dirty . I pulled the sewing machine out and the bobbin was completely removed thread all over the inside of the machine coffee and food was on the machine . Just gross . At least mention the sewing machine was returned! And I'm more than positive they will resell it ! read more

I've been coming here for years now and I already know this store has a reputation of bad customer service and I normally just ignore the employees who work here and get what I need. I went last night around 8:30 to buy a few things with my sister. I was helped out at the register almost immediately since the line was so short, and the cashier was so unprofessional and was TEXTING in front of my sister and I. I was able to get her name (Nicole M.) and I have to say this Michael's has really lowered their standards when it comes to hiring their employees. read more

My wife and I come here once or twice a week. It seems to me that most reviewers either Hate it or Love it. It seems like more of a personal problem to me. For us it's OK, and really not that bad . . . same as the one in Lakewood across from the Mall. read more

I made an online order because it is supposed to make my life easier. When I placed the order the night before, the website assured me the item I wanted was in stock. Today around noon I realized I still did not have an email confirmation for pickup so I called the store to check in on my order. As soon as they answered they placed me on hold for over 5 minutes, when they eventually came around they could not find my order anywhere. So I checked my credit card statement to see if the order went through. It did and I was charged for it. I was confused and wondered if their system had crashed. So the young lady unable to help me transferred me to her manager to get my situation sorted and was on hold once more for over 5 minutes again. Eventually when the manager finally got on the phone he was able to find my order which was cancelled for not having the color I wanted. I would have been clueless if I had not called because I didn't even get an email or any sort of notice letting me know my ordered had been cancelled. When I asked if they could transfer my order to another location so I can receive my item today (standard is about three hours to receive your purchase after order) they said they could not help out. Now I cannot order another item because I do not have enough funds in my account to order it once more and will not have my refund until tomorrow. I will have to show up to the birthday party empty handed because the system at Michaels was not able to fix an issue it had created. This is unacceptable! i definitely do not recommend online order at this location. read more

My favorite Michael's to shop at! Plenty of parking and fast and friendly service. It's always a quick in and out with the supplies I need.

Polite and helpful Staff. The store is huge, well organized and very clean. I was able to find gave painting supplies within minutes with the help of the staff. If i had more to time to shop, ,i could've bought more arts supplies for my self and for gifts. Lots of arts supplies for adult and children to share together read more

The service at this location is bad, no greet, everyone is involved in there tasks on the sales floor and not helping customers. Management is rude. I went to this store 1 Associate told me they allow items to be placed on hold while the manager an older woman who looks like Mrs. clause was rude with her tone and message about policy and holiday hours. I watched as guests walked in minutes before the store was scheduled to close but no sign was posted with holiday hours. She continued to be rude as guest wanted to come in and shop. I refuse to shop at this location. South Gate, Lakewood and Whittier offers better service. read more

This Michael's has moved things around so basic crafting items are all over the store and even their employees don't know where things are. Example: all the wood crafting used to be together, now they're in three different places, opposite sides of store. Their prices are higher than the other chains and half the stuff in the store is exempt from coupons as an "everyday value". Don't waste your time here, go down Lakewood Blvd abt. 6 miles to Hobby Lobby. Huge selection, better layout, informed employees and better prices. read more

One of the best Michaels I have been to and believe me I have been to quite a few. They always have what I am looking for, and the coupons are awesome. The only draw back is the line, granted they go pretty fast for the most part, but can me long at times. Peak hours I've notice seems to be around lunch time so from about 11:30 am to 1 pm. Try to stay clear between those times as much as possible. read more

Courtney is hands down amazing. She was extremely patient with me as I was trying to figure out what I was going to buy at the register. She helped me make my decision and made me have an awesome experience. She even helped me take my things to my car and load them. I left feeling so realized since I was able to purchase all my wedding favors. Thanks Courtney!!!!! read more

If you're looking for custom framing or a shadow box made ask for Susan. She's the manager of the framing department. She's awesome, great customer service and good at what she does. She went above and beyond to complete my shadow box in a timely manner and it came out better than I imagined it. I highly recommend her services read more

Always love coming to michaels! I found exactly what I needed and the workers were always around to help. Everything was neat and easy to find. My cashier, Samantha was very polite and very helpful. She was super sweet!! read more

I had an unfortunate experience here. I had to use the restroom and the cashier told me it was out of order. I asked to speak with the manager who told me, "we are closing in almost 1/2 hr and it is dirty". I said, " can I use it anyway and judge for myself?" And she said, "no, there is pee all over the floor". I left. I called the online customer service number n told them what happened... Needless to say, I will be taking my yarn shopping elsewhere... read more

The customer service is alright at this location and overall the store is alright. Everytime when I go in there, I do find what I'm looking for but they're getting 3 stars because their restrooms are nasty. It's always dirty, it stinks and it literally looks like they don't clean them. read more

I really enjoy shopping at Michael's. I would say that 95% of the time, things are organized and easy to find. The employees are helpful and willing to help you find something that you need. Their new yarn section is larger and better organized that the old section! The clearance section in the far back is awesome!! read more

This is by far my favorite Michael store. There is only one person here who was unpleasant but the rest of the staff is sweet and helpful.

I drop by Michael's a few times each week. I love it, they have everything I need, and I know exactly where to locate it. The only reason I can only give them 3 stars is because of the line. There is always a very, very large line each time I go. This morning I ran in to grab some yarn, and I waited in line for close to 20 minutes. I heard from one of the cashiers that the store has been cutting hours, and that was contributing to the long lines. This place is always busy, They really need to do something about this. Joann's is just down the road a bit, I may make that my go to place if this continues. read more

The problem is not willing carry craft items customers want.! I had to call the coperate headquarters 3 times The craft paint was a mess, next time no indivdual paint brushes for sale just crappy frigged up ones The bathroom policy who made rule? only a manager can enter a secret code? what is this ? a super secret government base? please,. If got use the restroom, and nobody has a code to the open what happens? stupid, STUPID! Now the line problem, who made fucked up new rule,.! This is not meat store! to wait for number to be called. This does not enhance the shopping experience what so ever. And forcing you use your id or driver licenses to return something? Thats a little too much big brother for me. If you go? be prepared for craft items be out of stock or discontinued. read more

Melinda checked me out, added an additional 30% off on top of my $20 coupon. Dropped $55 off the total. Very helpful, plenty of checkers, long line at closing (which happens to be 9pm ON A SUNDAY)!!! A little out of my way but will make the trek for such a clean and stocked store. read more

Incredibly rude people who as unhelpful as I've ever seen at any retail location in years. Granted most of their "normal" traffic are people who are trying to "busy work" to avoid dealing with real life but with very few Aaron Brothers location not many options for framing but HIGHLY suggestion you should use online for framing. It will LITERALLY be 1/10th the cost, & done fast with people who are no where near as rude. Go online read more

I love me some Michaels. My oldest son is an artist, so you can imagine his affinity for this place. I came here to do my final Christmas shopping and was not disappointed. They had just dropped a nice 30% off coupon and had some great deals so between the two, I saved a nice chunk of change. They had almost all the registers open and the cashiers were super friendly. The checkout line was long but it moved super fact. In fact, it took less time to checkout than it did to find everything on my list and for that, I say THANK YOU!!! See you soon! read more

My girlfriend and I showed up late (around 9:30) right before they closed and they were still very helpful and attentive. They didn't rush us at all and waited till we were satisfied. We will be definitely going there again for future purchases. read more

Toni and Jenni are AWESOME and a huge asset to this location. They provided customer service that exceeded my expectations and greatly surpassed my experiences with other Michaels locations. Apparently Jenni has only been there for three weeks as of this review, so they made the right choice when they hired her. The same applies to Toni. Wonderful service, cheerful smiles, and an absolute pleasure overall. :) read more

I had a question on weather or not something was covered under one of the coupons from the app. Kathy wasn't sure but checked for me and got me an answer from the manager. She went out of her way to check and I really appreciate the extra help. The manager was also helpful as well as the young cashier that helped me. I didn't get their names though. Thank you so much! read more

I ordered online to pick up. There was nobody in the pickup area, however there is a button to press to get service. When you press the button a light comes on to indicate someone is on the way. The first time I pressed the button, the light stayed on for awhile. When it went off, but no one had shown up to help me, I pressed it again. I ended up pressing it 5 times, but nobody came. I waited a total of about 15 mins. I think someone kept turning the light off remotely, because after the first time, the light would turn off pretty quickly. Service is horrible. read more

big store with lots in it! open Sundays. gets packed but only have 3 registers open most of the time. nice service and help you find what you need without a rush. best michaels in the Downey, Norwalk, Santa fe springs area. read more

See all

Today was my first visit and I had two great interactions with their associates. Unfortunately I did not get their names but one got my info for the emails and the other was a cashier. I will definitely be coming back again! Plus I got two lovely bouquets for spring!!! read more

I would give lower but couldn't. My husband went in this morning. He asked for origami paper. The clerk glanced at the shelf and said, we don't have it. He said, oh yes you must. Guess what. They had it. The clerk was too lazy to look. Next he went to checkout. 5 people in line, one clerk. He almost walked out but had already invested 15 minutes of his time. I have walked out many times and left items from the Downey location. I've also asked for more clerks and they just look at me blankly. I told my husband if we don't start to complain things will never change. These people shouldn't be working there is they don't want to serve customers. read more

I hardly do reviews but to not let your customers use the restroom is plain stupid. I was making line when my toddler wanted to pee so i ask one of the employees to put in the code for us and she said they were out order. I knew they were not out of order because i was there 10 min ago. She then answer that they had store supplies put in there. Ok how am i going to purchase your stuff when you clearly lye to my face and then you dont want to let my toddler use the restroom. So I left my cart with all the things i was going to purchase. Michaels you need to stop hiring deceitful and mean people.( what normal person denies a toddler the restroom). Never coming back read more

I've always liked coming to Michael's - ever since I was young. You can find anything here that you might need for a creative project, all under one roof! read more

Your frames are falling apart guys. Yeah, even the ones with $ 60 and $ 70 tags... falling apart and scratched. May want to check that out. read more

This store has a pretty big selection. The prices are decent and the service is friendly. I really enjoy crafts.

This place is just way overpriced. I absolutely love all of their arts and crafts but man do they want to get the most out of you. Some things are reasonably priced and there are things you can get that are non expensive but most of their things you can find for a lot cheaper at another artsy store. The employees don't always look excited to be here also. read more

Loyal customer for years never would I ever imagine to get treated so bad here asked to use bathroom they made me wait 20 !!! Mins while girl was just chitchatting about nothing to do with crafts I'm standing right next to her cause I really needed to go and shes about 10 steps away from bathroom pissed off I had to run to ask cashier she spoke on intercom asking for restroom to be open she still ignores it after 20 mins another girl finally punched in code to let me in just rude over all Michael's is Michael's love that place but customer service I'm downey is horrible everyone is in a bad mood the minute u wall in the door if u can avoid it go somewhere else where they will receive u with a smile ... read more

This store is Always dirty and theres always shit all over the floor, the associates didnt even know what I was talking about, so they couldnt even help me out AT ALL. the cashiers are too stupid, they charged me MORE than they should. The only worker that knew and helped me out real good was a girl named melisa. she walked me to the EXACT ribbon i was loooking for and I think there should be more people like her!! When I went back, I asked for her, but they said she wasnt working there anymore! :( Im really gonna miss her customer service. -Elizabeth read more

Overall I'm satisfied as a customer whenever I go in. I always go to buy one thing and come out buying 5 other things. The employees are super friendly! Once I had the coupon on my phone and when I placed it down my phone died but the employee gave me the discount anyway. I have noticed that this store doesn't carry things that other Michael's stores carry. I've been to others in La Mirada and South Gate and I always see new and different things. Nonetheless this store is just fine. read more

This place is not what it used to be. It's filthy, the employees are snotty and don't want to help. And one of them that I asked for help didn't know where what I wanted was and didn't even try to find out just said i dont know and walked away... Wow... THUMBS DOWN!!!!!!!!!!! read more