First, I don't like the thought of rating a business one star but here's the deal. I chose this salon for it's prices and reviews and here's my experience.
1. When I called, I asked for a stylist whose rate would be closer to the $20 starting range for my 13 year old daughter and myself. I was told the stylists she booked for us were indeed on the "lower skilled" level but the rate would be based off of the complexity of our hair and would be assessed when we came in so she couldn't give me an amount over the phone. I should have hung up the phone at this point.
2. When she took my daughter back, rather than brushing through her hair and consulting her, she took her straight back and washed. Then she asked if she wanted a "flowy" feel to her long straight hair, or a straight across cut. I tried to explain what her last haircut looked like but what she got was the same Supercut experience where they cut directly across the bottom and take a few slices out of the side. My daughter's hair actually looked worse leaving than it did when we walked in as her last cut at Andre' Robere held the beautiful lines they were able to achieve on a long hair cut.
3. When she took me back (which for the record, we were suppose to have cuts at the same time) again, there was no consultation. After the shampoo, I told her I wanted shorter than long layers that framed my face and a flattering but not too short length while she combed me out. She commented on a length and said she didn't want to make it "mullet" like so I agreed to her recommendation. When she was done blow drying me out, I commented it looked like I had a bowl on my head and she even commented she didn't understand why the ends were all flipping up but must have been the way she blew dried it out. Mullet was achieved!!! She looked anxious to get me out but told me I could come back if I was displeased after blow drying it out myself. This is an issue as why would I trust her to re-cut my hair and shouldn't her blow dry be better than mine?????!!!!!
4. I'm a pretty good sport so I figured after the comment the owner made about their haircuts being less expensive than "Easton" salons, I would just go and have my regular salon cut it and let it go as a lesson learned. I mean, I did ask for the "least skilled" stylist so perhaps my fault? But here's the straw that broke the camel's back. After waiting at the desk for 10 minutes while the owner entered my demographics from a form I had filled out when I FIRST came in, he finally got around to telling me how much I owed. He charged me $80!!! Ironically, $40.00 is exactly what I pay for the "more skilled" stylists in Easton. So this blew my mind!
It's been a few days since the haircut and I'm posting now because I figured my initial disappointment and outrage might "wash" away after we styled our own hair. But no, my ends are going in every direction with a thick bowl of hair around my head. Lovely, just lovely. And I will have to wait on a clean up because after spending $96.00 on two cuts that Supercuts could have done a better job on, I don't even have $ for them.
Lastly, the owner apologized for the lacking enthusiasm his establishment was experiencing at the time. This was after he told a patron that she best not mess with him as he was having a particularly tough day. I wonder if enthusiasm was down because he demanded his employee who was washing hair for him to acknowledge she understood his demands of her repeatedly as she walked away. Very uncomfortable to watch and hear as a customer. A learning moment for my daughter as I explained how if he took responsibility for his own behavior, the apology wouldn't be necessary as the enthusiasm of his staff and customers' satisfaction is a reflection of his behavior.
So because of the ambiguity around rates, appointment stacking, cut satisfaction, customer service and overall experience, I have no choice to rate this establishment 1 star.
One positive, the stylist was very nice. read more