This Michaels has good staff, they are always very nice and attentive. and pickup is fast here too.

Stopped in to grab quite a few picture frames. Went to pay and line was 20 customers deep and not moving with one very slow cashier. Almost walked out which i saw 2 customers leave. After waiting 15 minutes with no movement I look and whoolha. 3 wide open self checkout stations. Got done paying and announced to the people in line who immediately started using them. Asked an employee why they don't let people know. He ignored me. Could care less. read more

This location has the WORST customer service I had ever experienced. I highly recommend that additional training is needed. read more

Yikes. The prices at Michaels are bonkers now!! I stopped in just now hoping to pick up Halloween decorations or even just simple crafts to make decorations for my front porch, and the prices are out of this world! $200 for a Halloween wreath? Who pays $200 for that?! There was a 50% sale going on for some of the Halloween decor but even at half-price, everything is still wildly overpriced. When did this happen? I remember buying stuff at Michaels last year for Halloween and it was reasonably priced. Staff was nice though. Mariah at check out was friendly. Place was clean and well-stocked. But I only ended up buying $10 worth of glitter and glue. read more

Michaels - Over-priced wreathes! - Arts & Crafts Near Me - Hillside, Illinois

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The service was average. They had everything I was looking for in that visit, and I got 40% off (sale).

Overpriced, unfriendly staff, store was very messy compared to another one recently visited.

Tim (custom framing manager) is great! He helped us out on a few occasions and we've been pleased with all of our custom frames. The turnaround time can be longer whenever there are 70% off coupons for custom framings, but our frames have been completed before the deadline. read more

I rate based upon experience and overall service. All the stars Bc of my amazing experience at check out. Minus one star partially for the guy on the floor who didn't ask me if I needed help, and particularly for the Terribly chaotic clearance section..... who knows how much more I would of purchased, if only I could get through the clutter and mess...Time is of the essence. So Blanca. At the register. Did a great job helping me check out and I hope to have her or equivalent quality service upon my return. This location is the closest to me. read more

This place is really great! Highly recommended! Especially to those people who really love stuff for crafts. This place is the best! They have so many interesting things here, their selection is very large, and the whole place is really enjoyable. This spot is very clean, cozy, neat, organized, and bright. Everything here is great! Fantastic customer service! Their employees here are really nice, decent, and knowledgeable. They all know how to treat their customers so right. Also, they will help you to find the things you need. They are so accommodating. You can also check out so easily because they have many cashiers. Awesome service. This Michaels is very accessible, their location is very near and easy to find. You can go to their spot in just a few minutes from your area. Very convenient. The only reason why I gave them four stars is because their restrooms need some repair. But their place is still my preferred place to buy things for crafts and others. They are way better and cheaper than other stores around the place. Plus, this Michaels is also a great place to buy some decorations for Christmas and other special holidays. You can also order online and visit their website. They will bring your order to you quickly. Really wonderful spot! All of their items have really good quality. A really must-visit place for arts and crafts. I will definitely go back here again when I am nearby and I need some crafts again. Thank you for your awesome service guys! Also, thank you for giving us such an amazing experience. Will see you again soon! Keep it up! Well done! read more

I literally had no plans to buy anything of any kind inside the store, but I realized that it's been a long time since I visited this particular store, so I just found myself inside. I was in the area visiting my family to celebrate Easter with them. I had no particular item in mind to buy, but there was a lot of stuff inside that I expected that I would definitely not leave the store literally empty-handed. I have nieces and nephews, so I decided to buy them toys and art supplies that they would definitely enjoy. There are a lot of choices to choose from, and most of them are really useful, so it was not hard to choose a particular item. The prices were not that expensive either, so it was a really good purchase. I also checked their selection for Easter and was happy to see a lot of items on sale in that particular section. In the end, I was able to buy a lot of stuff, and I am very happy with it. So are the kids with their toys and art materials. read more

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Honey I'm home!-The mother ship has called me home! When they first opened this Michael's I have to admit I didn't like it. They had a very small stitery section and the layout was a little counter intuitive to me. When I asked an employee about the smalled stitchery section they told me the new Michael's wouldn't have large stitchery sections and they were trying to phase them out all together. Clearly this was bad information because the sitict section has gotten bigger and they are even offering crochet classes! The staff there are ok. They don't really go out of the way to make your shopping expirince better, but they aren't rude so they don't make it worse. I used to work at the Michaels in Dekalb many many moons ago and we used to have so much fun learning about new crafts and techniques and teaching them to our customers and our customers would come in and show us what they were doing. I just don't get the vibe that this is a thing people do here. I think people just come in work their hours and leave which is sad. Michaels used to indeed be the community craft store and now it's a conglomerate store. Sad sad sad. Anyway I digress *gets off soap box* This Michaels is clean, a good size, well stocked and well lit. All in all it's just ok. read more

Rudest employees. If you ask them questions they respond with the worst attitude and do not help. Act as if they don't take you seriously.

It's nice to have a craft store in the area...they just don't always have what I'm looking for. I feel that the inventory is lacking especially since it is a fairly new store. On the positive side, I found a couple quality frames at a great price (using coupons from the newspaper ad). read more

Came in looking for copper ribbon for the guest gift bags for my wedding, and they had it! Kind of a niche item, so it was great that it was here! This is the go-to place for any crafty materials you need, though I'll admit it is difficult to find things in such an expansive warehouse of art supplies! read more

I've become such a fan of Michaels recently because they always have cool stuff to decorate your home. I particularly liked some of their Halloween decorations -cool stuff on the cheap. The clerks were really helpful too when I had a few questions. This is a really pretty store. I like this little plaza because there are several cool places to shop here. read more

I am very disappointed in this store in Hillside. Its my second bad experience with the same employee of Michaels at this location with same issue. This past Saturday I was trying to redeem my extra 20% off coupon THAT APPLIED TO SALE AND REGULAR price items, the girl at the register already had an attitude problem tapping her fingers, with unpleasant face expression while I was inserting my card, and phone number to the machine as if that was enough.. Note: I was buying two 5' Boy Scarecrows on sale, and one ash grapevine wreath that was regular price showed her my extra 20% coupon (only coupon I redeemed no additional)and she said it doesn't apply to my purchase until after 3 o'clock. Nowhere in the coupon did it state that it was after 3'oclock. This store employee has issues redeeming my coupon at the last two visits I've had there. I'm a long time Michaels customer and am aware of each coupon rules they have. Her service was below expectations during our visit, never a smile, never a courtesy of service. This store I've noticed is usually empty and it doesn't surprise me there is no friendly faces, no greeting, no acknowledgement to the customer. They take it as we want to rob them off with 20% coupons when we are not robbing we are purchasing. This associate in particular has made my last two visits to this Michaels very unpleasant. The store in Downers Grove and North Riverside IL are very satisfying. I hope this store associate is addressed, she should not be working retail if she is not willing to assist customers and treat them as what they are customers not thief's being defensive with coupons. I will call the Michael corporate number to express this and send a copy of my receipt with this employee's ID number. I wanted to use my 20% for my sale. Not the 40% one item reg coupon. read more

Slow service and rude people. One cashier was very nice but the rest seemed like they wanted to be somewhere else. I recommend you go somewhere else. read more

Great selection at this store, and much larger than the store in Willowbrook. I was offered help a few times, but had fun perusing on my own. I was satisfied with the items I found (wedding related items including silk mini flower bouquets that look very real!). The cashiers I've encountered have been super sweet and helpful too! Make sure you sign up for emails so you get coupons! That helps a lot. I will be back, no doubt! read more

Ok forget getting help. If you're walking into this store, can't find what you're looking for and is expecting to see a sales associate walking around willing to assist you, GOOD LUCK! Came in here to find one simple item. Didn't find a single sales associate. I finally had to just wait in line and ask one of the cashiers. Total waist of time. read more

this is my go-to location for budget-friendly craft supplies--their generous coupons, super frame sales & huge selection of martha stewart crafty goodness keeps me coming back. since it is a newer store, the hillside location is waaay bigger, a lot cleaner and has a wider variety than the riverside location. the staff generally leaves you alone, but they are around, so getting help is easy (although, don't expect anyone to know what baker's twine is....) they've recently expanded their scrapbook paper offerings, but i wish they offered more designer/high quality papers--most of their selection is thin and kind of theme-y i also wish, as it IS a craft store, that there would actually be people, well...crafting...the employees seem to be always moving products around and it would be awesome to see them actually using the stuff they are trying to sell :) read more

This location trumps north riverside. It's new and big and easy to navigate. This location had a GREAT selection of stamps and scrap booking supplies, which are great for card making and the kinds of crafts I've been doing lately. People are friendly, prices...are Michael's prices..use a coupon. read more

Absolutely the worst store ever. The current staff and management is rude, uncaring and unknowledgable. Their policies are ludicrous. I will never go to a Michaels again. Several hundred if not approx. $1000. spent per year on supplies for a mini business I have. Ask for supervisors? They will send you another sales clerk pretending to be a manager. The current cashier by door is just plain not with it, rude. Customer service? They've never heard of it. I guess they get paid the same if people buy or not. so their is no reason for them to care at all about anything customer related. They also do not carry real honest to goodness hobby/craft supplies. Lots and lots of paper. read more

I get a lot of yarn and all of my hooks and needles here. It's super clean and bright in here. Also I've ordered supplies here, super quick and helpful staff. read more

I love Michael's because I can always find a craft project when I'm entertaining little ones and its very likely that I can find it on sale. This is a well organized store and the store personnel are very helpful and knowledgeable about the inventory. I haven't tried the framing services yet, but I'm dying to try it out because there's always a sale! There are lots of silk floral arrangements if you have spring fever and want to add a splash of color at home. read more

Visited this store today to purchase a few items and noticed their summer items were on sale for 70% off. I chose some products and proceeded to checkout. At check out I was surprised when one item rang up as more then I was expecting. When I questioned it, the store manager came over not saying anything, took the item and scanned it. He abruptly and rudely commented "those aren't 70% off". I explained to him that the sign next to it said they were. He still continued to tell me they weren't. Finally after figuring out how to do at least one part of his job right (do a price check) he said oh, they are 70% off. Never at any point did he apologize or show one hint of good customer service. Very poor customer service here. read more

This store is absolutely horrible. Phones are down for a week and no way to inform a customer if they call. This district manager should be fired on the spot. I have a painting in the store worth over $300 and they haven't done what I paid for....I believe if you walk into this store, you are asking for nothing but problems. I recommend shopping at Hobby Lobby. Can you believe they can't fix a phone for over a week in 2016....I truly believe they can't pay their bill. read more

Had a book of great sentimental value custom framed here in a shadow box sort of display. I am very disappointed with the finished product. I had seriously gotten my hopes up after speaking initially with Arlene who was the employee I dealt with when first going there to inquire about having the book framed. I have to make it clear that she was GREAT. Together we picked out a frame and matte, and talked about design options. Was called back about a week later to talk about a new idea, but unfortunately Arlene was not there that day and I talked to the store manager who seemed to not know what I was talking about. However, we did decide on a different matte I liked better. About a week after that my project was done and I went to pick it up. On a quick glance it looked pretty good. After taking it home though I am so sad by how it ACTUALLY turned out. First off, they took their own liberties to display the dust jacket differently in a way that I'm not particularly fond of and it was never cleared by me. Secondly, the clip that holds the book up is just kind of rudely and haphazardly jammed through the matte with no care at all and it looks horrendous. The book is not centered in the frame, the book's dust jacket appears to have been cut across the top and it's all all frayed and slightly torn. Even where the matte meets the edge of the frame inside the shadow box is not done professionally; you can see gaps. Very, VERY saddened by this. If I had only paid $20 for some sub-par framing job I would be fine with it, but we're talking over $130 here. Disappointing. read more