What a great experience!!! Fair pricing and WAY easier that driving yourself. Exceptional communication from the office and the drivers on the days of transport. We used Michael's for transport to and from the cruise terminal in NYC and it was the absolute best decision we could have made. Eddie and Dan were both fantastic drivers that kept us safe and made the whole process so easy. We would definitely use them again!! read more

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Party Bus -14 passenger My in laws 40th wedding anniversary was in Jan 2026 and we booked this limo to take them to nyc to have dinner and dessert. Jon was amazing helping us book this event and worked with us to reschedule it a few times due to snow storms I recommend you ask for Ed the driver !! What an amazing experience from this man. He was very helpful and kind and just was a go with the flow gentleman. My whole family - party of 12 enjoyed our 10 hour day because he made it so smooth. I know of this company because they service my children school and have had such a good reputation Highly recommend you book them for a relaxing evening out on the town read more

Michael's Limousine & Bus Lines - Party Bus -14 passenger - Airport Shuttles Near Me - Agawam, Massachusetts

I had the distinct pleasure of having Cesar Gomez as my driver for a wedding that I attended in Northampton Massachusetts on September 6, 2024! I've got to tell you that I have never been treated with such kindness and attention to detail as I received from this wonderful young man Cesar Gomez who is a chauffeur for Michael's limousine in Agawam Massachusetts. Cesar transported me to a number of different events during this two-day affair and every single time he was waiting for me exactly on time and delivered me to my destination perfectly! Admittedly, i may be a bit of a difficult customer in that I am very picky about how I am treated by service people as I tend to treat them extremely well, but Cesar Gomez did not disappoint!!! This incredible young man also helped me with my luggage when I departed the venue and was just so completely helpful, and kind, and treated me with such respect that I will never forget him! If you ever need a limousine anywhere in Massachusetts, I cannot recommend Michaels's Limousine of Agawam, highly enough and ask for Cesar Gomez as your driver!!! Believe me, Cesar is the best chauffeur you will ever encounter! Julia O'Malley-Keyes O'Malley-Keyes Fine Art Teaticket, Massachusetts Capecodartgallery.com read more

This company tried to run us off the road while on the highway. They refused to allow us to merge and almost caused a collision. It was as though they were trying to endanger the people in my car, as well as the people they were transporting. I recommend a psychiatric evaluation for whoever was driving their vehicle as they are evidently not of sound mind, and likely should not operate a motor vehicle. read more

Every year I book with Michael's limousine & bus company for my birthday and every year I am happy with my purchase. This year was different. I was sent a quote for the 25 person fleet, as soon as I finished filling out the information to book the bus and sent in the email, I was responded with "we're sorry the 25 person bus is now booked for the evening you requested it" leaving me very confused because why would you send me a quote for the bus when it had already been purchased for the evening I had requested. I then gave them a call to try and talk out the issue and see if they had any other dates available. Jon had answered the phone, and I voiced to him my concern and Jon just kept talking over me and reading me my emails that I had already told him I had pulled up in front of me. Instead of hearing me out and letting me voice my concern he would not let me get a word in or speak, he just kept talking over me. I was beyond frustrated and decided to hang up the phone because it seemed that Jon was not having a good day and didn't care about how I was feeling. The next day I decided to call back to apologize to Jon for hanging up on him the day prior and discuss potential other days to book the bus. Jon than says "what's ur name? Oh Brianna? You're the one who hung up on me the other day?" As I responded with yes and I'm very sorry I was frustrated. He than responds with "no we have nothing available for you" and hangs up the phone on me. I have never been treated so poorly in my life by a place who literally always gets treated well every year I book my birthday with them & I've supported this business for the past 4 years. The way Jon made me feel was beyond disrespected as a customer trying to give their company my business. Thanks for nothing Michaels and congrats on loosing a reliable customer. read more

Booked a limo party bus for my Birthday. We had a great time. Bus came on time, was clean, the driver Perry helped us hook up our music and we had a blast. The bus was easy to book, with one phone call the office set me all up. Highly recommend booking with Michaels! read more

Michael's saved my wedding. Another shuttle company (King Gray) stranded 100 guests waiting to go from their hotel to our venue and was NOWHERE to be found. In a panic, I called Michael's, our evening shuttle, who offered to send a shuttle that could arrive in a half hour. Complete lifesaver in the clutch! The evening shuttle from Michael's was on time, clean and courteous. Our driver was a nice gent named Daniel who was polite and kind to all our guests. I couldnt recommend Michael's enough for any occasion. read more

Arranged a limo service for a friend's bachelor party and left very pleased with Michael's Limousine service. They arrived early. The driver, Tim, was a true professional who provided timely and excellent service, was extremely adaptable, and was just a very polite and pleasant person. The price was more than reasonable, enabling us to have a great time and budget more for fun. I highly recommend Michael's Limousine. read more

We got a mini party bus for our wedding this past Saturday. It was great! There were 12 of us in our wedding party and we had PLENTY of space. We were impressed by the wood floor and the lights. It was a really nice vehicle. The driver was excellent and made our time really enjoyable. I would definitely recommend this company!! read more

Michael's Limousine & Bus Lines - One of our favorite photos so far! Thanks to our limo driver! - Airport Shuttles Near Me - Agawam, Massachusetts

After a horrendous experience with another limo service in agawam, I found this company. They were good and accommodating and replied promptly. Limo was spacious and clean. Would book with them again. read more

I just wanted to thank you for a great experience on Saturday. Our driver Melba was beyond amazing. I was worried due to the weather conditions and after learning of her experience as a driver I felt much better about it. She was a pleasure to talk to and the kids had an amazing time. So much so that they want to rent another limo just because! I would recommend this company to anyone! Thank you!! read more

Homer Street School in Springfield, MA used Michael's Limousine to transport our secretary to school on her last day as she begins retirement. We started with Sophia who was awesome in assisting us. She's very prompt in returning calls and emails. Lola, the driver, was superb in picking up and dropping her off promptly. She was very caring and made sure not a drop of rain fell on our honoree!! Kudos to Michael's, a job well done. We would never hesitate to use them again for any event!! Thank you very much! Faculty, Staff, and Children from Homer Street School. read more

We hired a van ride to Bradley for our annual vacation and again Michael's limousines and there drivers made our start and end of vacation so much easier and less stressful. A special thanks to all of the staff at Michael's limousines! read more

Michael's Limousine & Bus Lines - In the middle of a snowstorm and they got us to the airport with plenty of time! - Airport Shuttles Near Me - Agawam, Massachusetts

Class A, top shelf people! I was hesitant reserving a "party bus" for my mother's 70th birthday party but WOW! The driver was on time, profession, and courteous. The bus was clean, bottled water in the cooler and festive lighting sealed the deal! My mother and family had a super time...I would highly recommend this company and will definitely call them in the future. (My opinion: the company should market this as a "limo bus", not party bus...I was afraid it was going to smell like a frat house...thankfully, quite the opposite experience! The limo bus was high-end and wonderful !!) read more

I would do zero stars if I could. Two shuttles scheduled for a wedding. First one left with ten people. Took a crazy way that took double the time it should have. Second one had double the people but they could have fit everyone on one. The second shuttle arrived after the ceremony was over. Couldn't be worse than that. But wait. They were rude to the bridal party and threatened to leave without them with the limo. Shut them down. read more

We used Michael's as our transportation company of choice for a CT beer trail tour for about 25 people. From the beginning, Michael's worked with us to ensure that our day went according to plan. The driver was excellent. She was courteous, professional and above all ensured that all of our needs were accommodated. We had such a great time and a large part of that was due to the reassurance that we were in safe hands. I will absolutely be planning another tour and Michael's will be my transportation company of choice. read more

Very professional service. I used them for a night out and everything from the driver to the office staff was extremely helpful.

Have you ever been responsible for setting up transportation for a group of 12 and then NOT had the car show up!? Well I did and I had 2 hours to figure out what I was going to do..... After a 5 minute phone call with Ann Marie I knew she was going to save the day and ME from complete embarrassment. Not only did she get a driver to work extra hours to accommodate our group she apologized for not having the car clean which it was impeccable when it arrived. She stayed in contact the entire time until she knew the group was taken care of. THE BEST CUSTOMER SERVICE YOU CAN ASK FOR!!! THANK YOU SO MUCH!!!!! read more

We rented a small bus to transport about 15 people from our wedding reception to the hotel. The company was available and willing to work with us with very short notice. The driver was very friendly, and even waited up to 45 minutes after our pick-up time in order for us all to get on the bus. He drove slowly on the winding back roads and hit a curb at the hotel, sending some guests into the aisle of the bus. But other than those minor issues, they provided the service we were looking for and we would likely hire them again. read more

We used Michael's LImousine for our wedding this past August and feel it went smoothly!! We had the limo for 3 hours and used it to pick up our guys and then the girls and then me, there was a lot of pickups and drop offs to accomplish our photos prior to the wedding and it was all done perfect!! They were early and very polite, only complaint was that is was 90 degrees out and the bride and groom along with our bridal party were hot in the limo! They had a AC problem it just was not working! But they gave us plenty of water to cool us down! read more

We frequently have international visitors who attend meetings around Western Massachusetts and northern Connecticut. We just used Michael's Limo for the first time and all went well. They brought 12 people from the airport to the hotel in downtown Springfield, then to meetings in Springfield and Amherst, and onto Boston. The visitors were very pleased with the vehicles and the driver. The company was responsive and helpful. One star is missing because the second item on the list of specifications I submitted for the estimate well in advance was either missed or ignored so there was some scrambling a day or two before the visitors arrived to properly accommodate their luggage resulting in a higher charge. I would simply suggest that you carefully go over the specs on the phone or highlight in some way the parts that are particularly important. We're looking forward to using Michael's again in the future. read more

I am so glad I chose Michaels Limousine as my limo for my wedding day! The limo itself was extremely nice and well kept. Having a bunch of girls getting ready sometimes can take longer than expected! But the driver was so patient and full of smiles! He constantly was asking if there was anything we needed and when we had trouble with the stereo he pulled over to make sure we had some jams to dance to and have some fun! He was so polite and like I said extremely patient with such a large wedding party! The price was also one of the best I found and the owner was extremely nice and made sure that everything was correct and we had everything we needed! I would definitely recommend this limo service to anyone for any type of event. You won't be disappointed ! read more

I will start with saying THANK GOD we did not hire them for a wedding. What started out as a great night celebrating my fathers retirement was sadly ruined by Michael's Limousine. We ordered a 14 passenger party bus to go to the casino. The party bus showed up and immediately from inside the house you could smell it. This bus never should have left Michael's lot! While waiting for the other passengers to arrive we asked the driver if he could turn off the engine because the exhaust smell was so bad. He was not able to turn off because he was afraid it wouldn't start back up. The whole ride there stunk because the exhaust was coming in. The party bus ended up breaking down. Instead of sending another one immediately they waited until the end of the night to send one. We waited 2 hours in the lobby for another vehicle and it wasn't even a party bus what we contracted to have that showed up. Numerous calls and emails were ignored and never were we offered a refund of any sort. Shame on you Michael's Limousine (Jon) for your lack of customer service. My family and I will definitely not be recommending you to others. read more

Superb service. Very friendly people. Wonderful driver. And the limo itself was *amazing*. Consider getting some pals and hiring one of their limos for a CT wine tour. Super good times. read more