We used Valley Transporter to bring my family of 6 back and forth from Southampton MA to Bradley Airport in CT. Everything was great. On time, good and DETAILED communications so everything was understood and easy to follow. On time, nice driver and at the end of the day far more economical than leaving 3 cars at the airport for a week, and more stress free read more

If your college student is flying solo THIS is the service to use! Pick up/Drop off for UMass. A flight was getting delayed I called Valley Transporter who already knew about the situation, had a plan and put me at ease. read more

Valley Transporter was perfect in every way. Our reservation was last minute to a weather system stranding us at Bradley. My calls for service were received in a helpful and efficient manner. All was arranged in conjunction with our need; super nice people! Our driver was so cordial and arrived on time. We didn't lift a bag. Our drive was comfortable and safe. We could not have been happier. Kindest Regards to all at Valley Transporter. read more

I've been a happy client of Valley Transporter for many years now -- trips to Logan, Bradley, and Amtrak, as well as private transport to a variety of destinations in Massachusetts, New York, and Rhode Island. Every trip has been a breeze. Drivers are friendly, punctual, skillful, and safe. The owners and others who handle reservations are always on top of everything, patient with any changes I've had to make, helpful in every way. I'm not surprised when drivers tell me they love working for this company. read more

Valley Transporter is a great company to use for your transportation needs. I had a 5AM pick up. The driver was punctual, safe, accommodating, and personable. I will use Valley Transporter for all of my trips to Bradley Airport. read more

I called them last minute Friday morning of Thanksgiving weekend to arrange a ride for our Smithie. They were fantastic! They got all the details right and made me feel at ease that the driver would track the flight and be there on time for a late night pick up. We will be using them again for sure! read more

We hired Valley Transporter to drive us to and from Logan Airport for our recent vacation. They were very clear in their quote and what to expect. Pickups were confirmed the day before and we were provided with our driver's phone # in case of changes. Our driver, Mike, was courteous, reliable and negotiated Boston traffic beautifully. He notified us when he arrived at the airport and explained where to find him. What a luxury to be able to doze in the clean, comfrtable van after a long and hectic day of travel! Yes, I recommend Valley Transporter very highly! read more

I should preface my review by acknowledging that I worked for Valley Transporter back in the 1990s when it was under different ownership. Recently, I have used Valley Transporter to travel to Bradley and Logan in Boston. I found the reservation process simple and painless - I even had to cancel and rebook my reservation to Bradley. My pickups were on time. The drivers were safe and friendly. The vehicles were clean and comfortable. My trip to Boston, in particular, we so convenient to get dropped of at the terminal without having to deal with traffic (50 minutes to travel the final 10 miles) or find parking. Well run and very professional. read more

We needed a ride to the Boston area with short notice. We were very pleased by the response and the excellent driver.

Professional through the entire process. I got an email the day before both trips with my drivers name and number. Both drivers were on time. The vehicles were large and clean. They helped with the bags and the drivers were very nice. Will absolutely use again. read more

Just had a great transport from Bradley Airport! Courteous driver, very careful driver, pleasant ride!

Professional and friendly! Reservation process, calling the day before, the driver was early, and got me to Bradley early. I highly recommend Valley Transporter for a low stress way to the airport and any other time you need them. read more

Have used them for Logan and Bradley. Always on time, good drivers. Easy pickup in Boston from International flights.

The shuttle was more than 15 minutes late picking us up but no one contacted us to let us know, and the cost for a shared shuttle turned out to be $15 more than a Lyft would have been. Two elderly passengers had to get out and switch to a different van 20 minutes into the 35-minute trip. read more

I was so relieved to book a pickup with them. Most places were booked with reunions and graduations. Evident from the beginning that they had an effective system down pat. Friendly taking reservation and everything went smoothly. Thank you! read more

Third time riding with Valley Transporter. Can't say enough good things - the vehicle, the ride, the driver (Leslie) who was super!

This was my first time using Valley Transporter in MANY years. The reservation process was easy, the price was reasonable, the staff were friendly and helpful, the drivers were punctual and accommodating, and I feel like I've made a new friend!! Altogether, a wonderful experience!! Great folks!! Great service!! Don't hesitate to call them. You will be happy you did!! Thank you, Valley Transporter! read more

I always love booking Valley Transporter - they are so courteous, professional and responsive. I've always had a positive experience - from booking to their delivery at my destination. If you want to be assured to get to your destination in comfort and on time this is a wonderful service! read more

Pickup from home is always reliable. I never worry about being picked up. Pickup from the airport was perfect, even early. In the past, when my flight is delayed they go above and beyond to get me home no matter what! read more

I totally agree with the other excellent reviews: My first experience using Valley Transporter was absolutely perfect! It was so convenient and easy to use this service to and from Bradley Airport. Five stars and very much recommended! read more

I signed on for a private ride due to a late 11:59 pm arrival. After departure, I texted our driver that our estimated arrival was a bit earlier than scheduled. But a suitcase was lost so we took longer than expected and I managed to text my brother, John, not the driver John (!!!) about the delay. John waited patiently and was very understanding about his extra waiting time. He was very calm, helpful and kind. Due to icy driveway and porch, he escorted me to the door. I can't recommend him more highly. read more

Driver picked me up very quickly after I told him I was outside. He was very helpful with my luggage.

Great ride to the airport. Driver was courteous and a great conversationalist. Will definitely use this service in the future.

Great service! We used the shared ride, and had a great experience! Scheduling over phone was easy and friendly. Driver was courteous, helpful, friendly, and a good driver. read more

great service, on time, wonderful driver, very friendly, got to destination exactly on time. First time using Valley Transporter and pleased that I did. read more

So easy! From first contact to delivery at my door, Valley Transporter was responsive, professional and easy to work with. I highly recommend. read more

The best service to use if you are traveling between Bradley International and Amherst or surrounding areas. THE BEST. I have used VT more than once and always with outstanding customer service. Most recently, my driver had to wait for me (as my flight was very delayed) and got me home safe through dense fog (a great driver). I am truly grateful and will always choose Valley Transporter for these airport trips. read more

We had a canceled flight out of Dublin an hour before take off and got a two seat on another airline, VT pickup up and got us home fast. They make the day a lot less worrisome and stress free. Thanks for the great service! I highly recommend Valley Transporter. read more

I've been using them for years to get between BDL and Greenfield. Service has been consistently friendly and efficient.

Easy reservation process, super helpful customer service. driver was on time, van was clean, my party got to Logan Airport on time. Would definitely use them again. read more

Everything about Valley Transporter is excellent, from the mindful schedulers to the punctual and careful drivers and the clean and comfortable vehicles. Our usual departures and returns from Bradley are often at crazy early (3:30 a.m.?) or late (midnight) hours, when it's better to hire VT than inconvenience family. It makes traveling much less stressful. And now I know VT also does trips to Logan! Thank you all. read more

The drivers are always wonderful and the service is great. The vehicles are well maintained clean, and the the service is very reliable.

I needed an insanely early ride to get me to Bradley Airport by 5 a.m. from Northampton Mass. Setting up the appointment online was very easy. The next day, I got a confirmation call to talk through the details of my trip, and give me an initial range of time (depending on whether there would be other passengers that morning). The day before my insanely early trip, I got another call confirming the exact time my driver would arrive. He arrived at 4:15 am just as arranged. It was rainy, but he was a careful driver in the rain and still got me there by 5 am. He was friendly (even at that hour from the morning!) and I was able to sleep for about a half an hour. Everything went very smoothly and I would truly recommend them. FYI, they have just reopened with new management after 2 years closed due to pandemic travel being slow. NOTE: the phone calls from them did not always come up with "Valley Transporter" on the caller ID, so just be aware that if you get an unknown call the day after you book, or the day before your ride, ANSWER, because it might be helpful! read more

A very professional transport service from start of the reservation to drop-off at the airport. The employees all seem to really enjoy their jobs and giving service. They took away all worries of getting to and back from Logan. read more

Reliable, smooth, and professional. It has been my first choice whenever I've been to the airport in recent years.

Most of time I have very positive experience with them. Even though from time to time I get frustrated with their staff. But at the end of the day they get their job done. Pick up and send off to airport and you catch the fly. I think that is the bottom line.. read more

Brian arrived at exactly 235pm which was the time the dispatcher told me the day before that someone would pick me up in Holyoke, MA. About 30 minutes later I was at Bradley international airport. This time I was the only passenger. The cost was the same - $59 plus tip. Good, professional service. Brian was a friendly guy and has lived all over the United States. It was fun talking with him on the ride to the airport. Xie Xie! read more

Aging fleet, but gets the job done, used a number of times from hamp to Bradley, never had a bad ride but I'm always left feeling like this is someones side hustle, and I should have paid a friend to pick me up instead. read more

Almost missed my flight because of them, claimed that they called me multiple times but they never did. Staff was condescending when I called, told me nothing they can do. Took an uber for about the same price read more

Valley Transporter was recommended by my program as the easiest way to get to and from the airport to Smith College, and it certainly appeared to be. It was easy enough to make the reservation and pay in advance online, even for the tip. Unfortunately, they only take VISA and MC, neither of which is my corporate card, and the receipt that they provide is more for confirmation of pick up than expense reporting, but I made it work. When I arrived at Hartford, I called the number as instructed and was told where I could wait and what time to anticipate the next van. The drivers were very courteous, pointing out things along the way and facilitating conversation with and between passengers when others were interested. For the return trip, I got a confirmation email saying what time I needed to be outside to meet my shuttle. All in all a great experience. read more