Michael's, not too busy - a lot of self-serve registers. Flower selection was good, as long as you weren't looking for blue, white or red roses, which were out. Shelves are semi-stocked, and you can get all kinds of craft items here. They did have reasonable small flower bouquets, seasonal, upfront for a small ($1.99 or $3.99) size. read more

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Micheals has great craft products but their service needs improvement! This location laved organization and customer service . Their holiday decor was scant and overpriced. General craft supplies were scarce and the lack of staff to assist made for a less than desirable experience. read more

Michaels - Arts & Crafts Near Me - Paramus, New Jersey

Extremely helpful service by David in the framing department. He quickly evaluated my damaged artwork and proposed and executed an efficient fix that resolved a long standing problem. Thanks for the white glove treatment! read more

Never have I been to a store with such horrible, useless and careless workers in my life, and I shop a lot. The workers here refused to fill up my 2 balloons with helium, after I had payed for them, because they had too many other balloons to fill up. Meanwhile, the workers were sitting down laughing when we walked away. Now my mom will have no balloons for her birthday due to the pure retardation of Michaels in Paramus workers. Congrats to Michaels, just lost a customer forever. Enjoy being a C-tier store constantly on the brink of bankruptcy. To the worker who didn't fill up the balloons, I hope you get filled up with helium and float all the way up into the sky and never come back. BEWARE, DO NOT GO TO THIS STORE. Can't wait to see what store comes in next after the atrocity goes under, and I'm hoping for it. HORRIBLE! read more

Custom framing department : David is an artist! I had a business gift idea and David immediately proposed some very creative, elegant ideas. He was so enthusiastic and has such a great eye!!! The client loved it. It was unique and sophisticated looking ! So grateful for his expertise! read more

This is a clean store that is easy to navigate. However, their advertised sale prices aren't what ring up at the register and it took some back and forth to clear it all up. It wasn't a huge delay, but it did stand out that about half my items didn't ring up correctly. The cashier fixed it quickly, which I appreciated. read more

This is one of those stores that has anything to help feed your creative mind. Which is a good thing but can also be bad if you grab one of everything because there's so much to grab lol read more

Michaels - Hopefully I can get these to work for my project - Arts & Crafts Near Me - Paramus, New Jersey

This location is a UPS Access Point. A place where you can drop off your UPS Package. Here are the 9 steps to drop off your package: 1. Observe the big "UPS Access Point" Brown Sticker on the Michaels door entrance and be happy that there is a location conveniently located near you to quickly ship your package. 2. Enter the big Michaels Store and walk past the long checkout line hoping that you don't need to stand there to drop off your package. 3. Stroll around the store looking for the UPS Access Point booth with no success. 4. Search for a Michaels Associate to help you find the UPS Access Point drop off and eventually give up because there aren't any on the floor. 5. Defeated, stand in the long checkout line waiting for your turn. 6. When you're called to the register, watch three associates try to figure out how to scan your package. 7. Laugh as a person skips the long checkout line to drop off their UPS package. Then ask the associate how he did that. 8. Stand there stupidly as the associate points to a tiny pole near the entrance with a small UPS sticker next to a bell that is to be pressed to let you cut in line and get your package scanned. 9. Ask yourself if it was worth it to use a "UPS Access Point". read more

Love this Michael's location -- it's always well stocked and the storefront is well maintained. I really enjoy crafting and I can always count on this store to have the supplies I need. The Michaels app also makes it super easy to use coupons with store purchases. Only cons to this location is due to it convenient location there's often a 10-15min line for the register. Also store could be better w/ more staff due to the size of the store, it's always rather difficult to find a staff member to ask a question about an item. Overall a great store and would recommend it over AC Moore. read more

I'm a super fan of craft stores, and Michael's, Michael's is the craft persons paradise. This location is huge. I am signed up for discounts via email and they are alway's having sales. So remember to sign up they come in handy, because you can absolutely go crazy inside this store. read more

This was my first Michaels experience I think. Many years ago. I was recently back and they remain the same "crafty" store they aspire to be. Prices for the things I buy tend to be good, especially with a coupon. 3 stars for this large chain. i default chains to 3 stars as they must be A-OK to expand as they have. read more

Love going to Michaels during this season, they have the Halloween and Autumn stuff out at a great discount price and many decorations to choose from. read more

Michaels - Arts & Crafts Near Me - Paramus, New Jersey

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Ashley in the framing department might be one of the most unhelpful, miserable human beings I have ever met. I'd recommend getting your framing done elsewhere. read more

If i'm doing a craft project, Michael's has everything I need. Pretty cheap too. The store is just kind of disorganized. It's a bit of a chore to find what I'm looking for. The only thing I can find with ease is the framing department. It'd be better if they could organize everything better, or just have a ton of employees who can direct me to what I need. read more

Meryl helped us frame 2 posters. She was extremely helpful, efficient, and pleasant! It was close to closing time and she ensured that everything got done in time. Thank you for all your help, Meryl! read more

I hadn't been here in awhile, and came with a family member looking for both craft ideas for her young child and for some decorations. We both couldn't believe how much the prices have gone up. Yes, the store has quality, quantity and variety and might be worth it for more serious crafters, but for our needs...not worth it. And that's disappointing, because it used to be a go-to. read more

Really unprofessional custom framing department. I brought in something to frame and they said it would be ready in 2 weeks and that thy would notify me when ready. I called 2 weeks later since I didn't get any notification that my picture was ready, and the manager told me that the wrong size frame and materials came in and she had to reorder the material that day and it would probably be ready in another week but there was no guarantee. I needed it by a certain date as a surprise for my daughter and purposely went a few weeks before so I'd have it for her. I was so disappointed. I understood mistakes happen, but if they would have been able to guarantee that it would have been ready in another week I would have accepted it. Since, she couldn't guarantee anything and was not at all helpful, I asked for a full refund and told her that I'd come and get the picture back so I could have it framed somewhere else. At first, she said she wouldn't give me a refund but I made a fuss. They didn't even have the decency to call me to let me know it wasn't gong to be ready. I asked her why she didn't call and she said they can't call everybody. I would definitely not recommend this place. Very unprofessional. I wasted my time when it could have been done at another place. read more

I was insulted & refused a refund by a male Manager who looked to be 40 something. I tried to return a picture frame which had no possible way in which to hang it from on the back of it. The frame was absolutely useless to me with no way to hang it on the wall. It was was made with just 2 sheets of glass with no backing at all, the surrounding frame was plastic and wouldn't allow for a hanger to be nailed onto it a very poor design. Had I noticed before I purchased it I would never have bought it. I had my unexpired receipt and it was within the allotted time period for returns. The nasty manager claimed I couldn't return it because the plastic packaging film had been opened. The manager was very rude, obnoxious,argumentative and insulting to me in front of the other customers & employees who were around. I saw him snickering as I walked past him to leave. What a miserable creep, I will not spend my money here again he should be ashamed of his poor customer service. read more

We came here looking for Christmas presents for my family. We heard that some of their arts and crafts stuff was on sale. While it was true that their stuff was on (air quotes) SALE (end air quotes), their sale prices were still WAY higher than the regular prices at THE big box store (don't pretend that you don't know who I'm talking about). When we asked the sales associate if they price match, he said they do with their immediate competitors (JoAnn and AC Moore), but wasn't sure if they did with You Know Who. However, when he asked his manager, she said no problem. They gave us the better prices, and all was right with the world (until we had to go to Garden State Plaza on a Saturday that is). read more

"manager" is just a rude child who will loudly exclaim "I don't have time for this" when she's in the middle of helping customers and will just walk away. RUDE. And their corporate doesn't care that the staff is rude, unprofessional and disrespectful to customers. read more

This review is specific to the framing department: Went in with a free poster and now it looks like a true piece of art. I was so impressed with my sales associate, Rose (Framing Manager?). She was knowledgeable and to the point. Even during the 50% off sale, the frame was ready a week before the quoted date. Be prepared to spend at least $100 on a custom frame with glass (even during the half-off sale, framing is expensive!!). They also replaced the glass on an existing frame. That ran around $50, without a discount. Very pleased with the work. read more

Fail #1: Do you have ..? barely looking up "Everything we have is out." Fail #2 Pouring rain, I have just purchased 20 large sheets of floppy poster paper with no way to get them to the car... Do you have a bag for these? shrugs his shoulders "No." then stuffs my other smaller products in a small bag that nearly bursts. Other cashier (female) much more accommodating (gives me a trash bag) read more

The new location they moved in is really the same as before, just a couple of stores down. The staff is friendly and normally helpful, they have an awesome framing department. Most of the time for custom frames, you can get a lot of discounts, on their basic frames normally 60 percent off. They also have great prices on pre made frames. They do have a lot of supplies for arts and crafts but it not a realy speciality shop. read more

I love working on crafts, so imaging Michael's and Joann are type of store I goes to. It has lots doll size stuff, always good price if you use 50% coupon. What is amazing here on 17 is, right next to five and below, you can compare price. Has big parking lot. read more

Joe was a HUGE help to me; inquiring about the project I was shopping for so that he could point me in the right direction. He went above and beyond, providing me with information and tips he has accumulate as a prop artist, as well as giving me a few helpful sources I could reference for my project. Thanks again Joe! 10/1/21 read more

Messy store layout. Walked into the store for what I thought would take five minutes, just needed to get attachable velcro straps, it took three different workers before I was finally pointed in the right direction. The line to pay was ridiculous. Clearly when there's four people waiting on line, one cashier isn't enough. only will return if I absolutely have to. read more

They seemed to be recouping from the xmas season... Quite a few shelves were empty BUT the staff was very helpful.

Went in looking for a poster frame. Framing Department was really busy but it was a simple request so took care of me without having to wait and make an appointment. Zach was knowledgeable and very helpful----also personable. Through no fault of his they did not have the size of frame I needed but he gave me information needed for ordering on line. Just found him very helpful and wanted to say---- Thanks! read more

This is one of the nicer Michael's I have visited. Feels newer, brighter, and more open. They have a great selection of everything, including great seasonal items. Don't forget to use one of their coupons! I never walk into Michael's without a coupon. read more

I will never go back to this location. The manager, Lisa, is simply awful. She is accusatory, unprofessional, petty, and not accommodating to customers at all. She even went as far as to argue with me about the day I was there, claiming me of trying to use "fraudulent" coupons. If you're looking for any assistance at all requiring a manager's help, spare yourself the degrading experience and go elsewhere. read more

My wife likes this store especially because of their craft items. She was preparing for a wedding shower and they had an entire section devoted to wedding showers. I left to go to nearby Dicks Sports store in the same strip mall. read more

This store is pretty disorganized, I picked two bags of crinkle paper sitting on a shelf basket that had a clearance tag of 79 cents, the shelf was split in two but that was the only tag sitting on the shelf for the color I needed. It rung up for 3.99 a piece and when I told the cashier she was very nice and sent someone to look and apparently the clearance tag was for a smaller size of that product that was sold out. But when I pointed out to the guy that the the only tag on the shelf, even with the larger bags sharing the same space was the clearance tag for 79 cents he just said "Oh well, its not.." Really? I would've been satisfied with "I'm sorry about that" or "we"ll be sure to fix that." I've worked retail for years, and when that happens stores are usually obligated to either off a discount for the inconvenience of running out of an item, or honoring the price the item was sitting above because its not the customers fault it was placed there. Granted not every store has to do that, and i would've been satisfied if he just would've said Micheal's doesn't do that but we'll fix that so it doesn't happen again, but instead I got "oh well, its not.." There is something to be said for customer service, or in this case the lack of. read more

I checked online to see if they carried the items that I needed to purchase. Their website said they had 10 in stock. So I drove 45 minutes and they didn't have the items in stock. read more

Absolutely love coming here! Michaels offers coupons which is a great way to save! Staff is pretty friendly and willing to help

The store would not accept my valid teacher ID because it didn't say "teacher" on it but instead said "staff". This is exactly why I shop at AC Moore, they never give me any problems. No offense Michaels, but get with the program. If it says staff and my schools name with my picture, what more do you need? read more

I just left this Michaels location. I am a customer spends hundreds of dollars at Michaels. I called the store before coming in to find out availability of Happy Planners. I had come in a couple days ago, and at that time they had probably 2 to 3 planners available. When I called I asked if they had more planners available than the couple I had seen the last time I came to the store. The guy who picked up the phone spoke to the "manager" in charge who told him to tell me that they did receive a new shipment and that they had more planners in stock. When I arrived to the store they had the same ones I had seen the last time I came. When I asked the "manager" Melissa why she had mis informed me and made me come all the way here for nothing she was very condescending and proceeded the give a shake of the head and repeated that she understood me but still offered no apology for her mistake and continued to tell me That she did have planner when I had been so specific to my request. The word Manager is in " " because she is not management material, she has a-lot to learn, and should try to avoid additional bad reviews for her store. What a shame, As I said before I am always buying things at michaels, to the point that my husband saying I should hold stocks. read more

Always friendly and happy associates! Store always has great in stocks! Love how clean it feels too!

went to the paramus store on Rt. 17N. needed a custom frame for a picture. The girl in this department seemed totally uninterested to the point I felt I was bothering her. She offered no suggestions and was completely unhelpful. I will not go back to this store. read more