I have not used their service because they do have a reputation of damaging vehicles…read more That being said that it is not a business relationship that makes me feel the need to leave a review but as a neighbor to the shop location on RT 148 in Sturbridge, Ma. I was behind a flatbed tow truck that had the directional On to turn right, their years area, he did merge into the breakdown lane when my thinking kind felt he was going to park until a space opened up( I've seen that in the past) or back in once the line of traffic passed by, because he's pulled to the side. EXCEPT as I'm edging forward the driver suddenly swings the truck out into the middle of the road which also covered oncoming traffic. With myself slamming on the brakes having no idea what this guy is doing with a line of traffic behind him and causing the car in the other lane to swerve and make room for the flatbed. That kind of behavior is not acceptable to me, and it shouldn't be for the company either. While all of this is going on, 2 people were also trying to get out of the driveway which then caused a car block because everyone coming out and into the lot were driving like loony tunes. I wouldn't give my money to a tow company that drive like around a well traveled residential area. That's not being a good neighbor. Your business in a residential are, you should be a good neighbor. Not one we won't want around

Dear Cruise Control Team,…read more I am writing this letter to share my experience following an incident involving one of your company vehicles. The accident caused significant hardship for me and my family, and the impact went beyond the initial property damage. While the insurance company addressed the vehicle repairs and limited wage loss, the negligence of your driver created additional challenges, expenses, and responsibilities for us during an already difficult time. Replacing a vehicle in today's economy is not an easy task, and the aftermath of this accident placed a heavy burden on my family. I reached out to the owner directly because I wanted to feel that someone within the company understood what happened and cared about the effect it had on us. Unfortunately, after sending my email and not receiving a response, while seeing activity on social media, I felt ignored and disappointed. Because I did not receive a response, I decided to reach out to other departments within the company in hopes that someone would listen. That is when I received a call from Drew Damien. I want to make it clear that if Drew had not reached out, I would have walked away feeling like Cruise Control did not care about what happened to me or my family. Drew changed that perception. He listened to my concerns, showed genuine sympathy, and most importantly, he made me feel like my situation mattered. His compassion and willingness to help reminded me that there are still companies and individuals who value doing the right thing. I could list several reasons why I might hesitate to recommend Cruise Control based on how this situation was initially handled. However, the one reason I believe someone should still give your company a chance is because of people like Drew Damien. Drew represents the kind of customer service and humanity that customers hope to receive during difficult situations. He treated me with respect, listened when I needed someone to hear me, and restored some of my faith that companies can still care about the people they impact. Drew will not let you down. I hope Cruise Control recognizes the value of having someone like him representing your company. Sincerely,

My company was in a tough spot getting a piece of equipment from one jobsite to another for a last…read moreminute offload and these guys really came through! After contracting with another recommended company and getting the run around all morning as to when the truck would be there for transport I searched online and found Boomba. I called and spoke to Mike to see if he could bail us out, needless to say I was worried with it being the day before thanksgiving yet he was on site loading in less than an hour and redelivered to the other jobsite allowing us to get the trucks offloaded. Thank you again for the great service! John

Wanna be charged 400.00 to tow a car 2 miles. These are your guys. Estimate for repairs included…read moreitems that were in fact fine. Predators.

Amazing experience and Ben is a kind soul. He helped me out in the pouring rain and I will forever…read morebe grateful.

We have had to use Bennys Trucking and Towing a handful of times through the years. Benny has…read morealways been there when he said he would be here. He is kind, patient, honest, reliable and has gone above and beyond when we needed him. Bennys is right here in Holland, Ma. And if he isn't available right away he will let you know. He's a busy guy and often times he's not available until the next day abut he takes you as the calls come in and he has always been here when he said he would be. I had a string of bad luck and my last 3 vehicles had serious issues. He also came another time because Imy youngest son locked my only set of keys in my truck. Sigh. Most recently, my GMC Terrain I purchased last year had some serious issues that lead me to calling Benny. Some of the issues with the truck made it difficult to lead the truck onto his truck bed. He found the issue and had to dismantle some of the shift case and what ever else. It was not an easy pickup and he was very fair to us! We are thankful to him. He takes the time to explain things to you and talks to you like a human being. We've come to know him somewhat and he has good family values and you can tell he comes from a good family. He was also very kind to my two special needs boys. We 100 percent recommend Bennys Trucking and Towing! We would call him again. I just hope not to call him again for a while. I have a new er car now and I hope I'm not Jinxing myself lol. Were your average "poor" family with kids, just barely getting by. And never have we ever felt that Benny took advantage of us. I know if we called other local towing companies we would have paid ALOT more for what he did for us. Call Benny! He's Great!!

Shawn helped us tremendously with a jumpstart while stranded at a gas station. He jumped the car…read moreand instructed us where to go to get a new battery. Very knowledgeable and highly recommended.

This man shawn is fraud . My truck got into a accident i saw his number on goggle called him he…read morecame and took estimate and told me that i will fix your truck . First he made me pay for tow to a place that was not even his own place it was his brothers place and not being from his city i don't know nothng. Than he said he owe 480 doller just for doing nothng i paid him that money. And next day he called me to send him 5000 doller because he has too buy truck part which i did send him through bank. After sending him money i went all the way from newyork to MA just to see what he has done in 3 days on my truck when i reach there my truck was there as it is . I called him he screamed and angry about that by i came . He again send us back . After 2 days i again went there from newyork to see if did anythng and he still didn't do anything and was keep saying that he didn't not received parts yet and wasn't ready to send me ordered recipts finally i towed my truck to other machinic shop . And called him more than 40 times he refused to give money . He's fraud a big fraud .

We LOVE John's Auto!…read more My wife and I had an engine issue while we were on the highway and were able to make it to this safe haven of assistance! Jason was extremely kind, ran the codes to diagnose our issue, and provided us with a full report, including potential options we could take -- all within 10 minutes and without charging us a single cent! He closed up shop while we were sitting in the parking lot waiting for a tow to take us to a dealership, and before leaving, he stopped by our car to double check we were okay before he left for the night. What a gentleman! Our experience couldn't have been better! If you ever have a need with your car, I highly recommend John's Auto Service!

We have used John's Auto for years. The service is the best you will find. Prices are reasonable…read moreand they offer the AAA Discount. They are prompt, courteous, and troubleshoot problems, to find solutions, in a most expeditious manner. Even more impressive is their honesty, they are quick to tell you if your automobile is in fine working order. I took my car in today, with photos to show the leaking coolant I found on my garage floor. After taking the time to thoroughly check all pipes, fittings, etc. and some discussion (detective work) we realized that it was the second car in the garage that likely had a leak. They would not take a penny for the work they did to set my mind at ease. I highly recommend John's Auto in Charlton!

The people at Steve's stayed after hours to help us when we called late on a rainy day last week…read more We'd ripped off one side of our front fender at a Mass Pike service center, and Steve's bolted it back on so we could continue our drive from NJ to NH. No charge for this quick and effective repair--just a BIG SMILE. We went on our way, reassured, relaxed and feeling so lucky to have met such nice and helpful people.

The people at Steve's are outstanding. My husband & I, while traveling on Rt. 84 got a flat tire…read more Although we had no body damage, the people at Steve's attempted to change our tire (little did we know that our 6-month-old hybrid Corolla had no donut). We called Toyota Care for help. We wound up waiting 3 hours for a tow, but the people at Steve's allowed us to use the lot and the restrooms while we waited. After a ridiculous amount of a wait, Brenda, in the office called the tow company that we were waiting for, and "shook them up". Within 20 minutes the tow showed up. While we were waiting we saw the great body work that they were doing on cars. I would trust these people to work on my car any time. I can't express our appreciation for he kindness we received from the staff at Steve's.

I just moved to the state. My truck had a head gasket issue. They could have charged me a lot to…read morefix but instead they were honest and told me the deal. Also waived the fee for diagnosis! I have been back twice for other cars and will continue to go there for a long time (at 60 not sure how long that is ). As honest as they come here! Do not hesitate to use this place!

Bob went out of his way to fix our truck the oil sending unit went out he fixed it and the next day…read moreit was doing the same thing he took us right in the next day put a new unit in and did it all free of charge .. great service he has our loyalty now forever. Bob & Lisa Potenti

We had an accident that damaged our front bumper and the area around it on a Thursday. The car was…read moredrivable and I took it to O'Malley's that day. Hoped to get it fixed quickly as we were going on a trip 12 days later. Rich immediately went to check on the availability of parts and found that they could be delivered the next Tuesday. Very positive and said he would make sure that the car was ready in time. On Tuesday the parts arrived and I brought the car right in. 3 days later, on Friday, the car was ready and I picked it up. 8 days start to finish. And the repairs were perfect. Everything looks great. Everybody at O'Malley's is professional, friendly and totally committed to making sure my car was ready when I needed it (even before, actually). I can't say enough about O'Malley's people, their workmanship and their service. Thanks!!

Our RV broke down in the middle of the night. These guys were slammed but went out of their way to…read morehelp get us back on the road after we were towed to them at 3:00 am. THANK YOU for helping to bring calm to a very stressful situation.

If you are attending the Brimfield flea market DO NOT park behind the Country Bank and next to…read moreCumberland farms. I was towed from there when there was NO SIGN in several of the spaces. A sign was hammered in right in front of my face AFTER I retrieved my vehicle and paid $250. An absolute scam!!!! You should be ashamed.

Bob to the rescue - I'll spare the details but we had a complicated towing situation and Bob showed…read moreup on the scene quickly and his expertise allowed us to be on our way as soon as possible. Would definitely call him again but hope I never have to :-) Thanks, Bob!