I have supported Michaels to or many years. I am very disappointed since Joann's has closed - the local stores never have much stock and low selection. Some yarn I use is exclusively Michaels brand and frustrated when I can't find it. I'm out of 2 colors to finish a project. The app showed it in stock. I went to go get it and Not at all surprised the bins were almost empty and the colors I need were not there. Knowing the overstock is kept in the lower bin- I pulled it open to see if there was some (keep in mind it showed in stock). An employee came up and snapped Can I help you? Asked me if I" even bothered to look to see if it's on the shelf" - and if I want something she will scan and check. All of these are all acceptable comments but the tone and volume were not appropriate. I'm not a child. She could have offered to help without being accusing- I did not respond respectfully and for that I'm sorry but-- do better...... read more

Poor phone service. They're dragging their feet about shipping my order and telling me stuff shipped when it didnt

Victoria in the custom frame shop is an absolute treasure! She went out of her way to help us find what we were looking for, and didn't rest until we were completely happy. She made it seem as if it made her whole day just to help us. Michaels, if you're reading this, give Victoria a raise! read more

Was in line to make a return and it was 10 ppl ahead of me and only 2 ppl checking us out!

Do not go to Michael's! I don't know if this is indicative of every Michael's, but I went into this Michael's to find art supplies for my niece for Christmas. There I found that they were selling $40 sets of Prismacolor pencils for $70! A cursory examination showed that everything I looked at was similarly marked up around 40%! It was downright offensive, and I walked right the hell out of the store and waited for Monday when the Hobby Lobby down the street would be open. Don't believe me? If you are reading this then chances are that you have a smart phone. Download RedLaser, or some similar bar code reader and price compare. Then walk out in disgust and head to Hobby Lobby! Hell, order online if it suits you. Just don't waste your money at this dump! I can't be more emphatic about my distaste. read more

There is always a wait at this store. The cashiers move very slow. Items are over priced. I like being able to look at items before I buy them. However, after spending 30 minutes picking out what I wanted and then 20 minutes in line and not get checked out, it is just too long and not worth it. I decided they did not need my money, left the store and bought the items online. Based on all the reviews of this store, I would go elsewhere. read more

Nothing is good about this chain! Except the people who work there. Sadly I'm stuck with a gift card that I don't want because I can't even get the item I want, haven't been able to for going on over 3 weeks now. So I'm selling my gift card and taking my money to Joann Fabrics because they have the items I want and can ship it to me, within a few days, Michael's can't even do that, and haven't been able to for the past same amount of time I mentioned above! I'LL NEVER SHOP AT MICHAEL'S AGAIN! read more

My experiences here have been much better than the other reviews. I usually go to Joann's but Michaels carries some yarn that others don't offer and I wanted to check them out. I like the yarn they carry even if it's not as big of an amount that Joann's sells. The first time I went in the girl at the register was pretty bubbly. She also helped me with some tips about their rewards, which I wasn't familiar with. I know Joann's coupon policy well but really wanted to figure out the coupons and deals here cause every company has their differences. Sometimes I have noticed a line but I haven't waited too long cause it moved faster than expected. I don't really have any complaints. read more

I bought a floral wreath here for my mom for Mother's Day. She didn't like it, so I had to return it. I had wanted to get a store credit so that I could have them design a wreath more to her taste. The one I returned was too large and had too many yellow flowers. Unfortunately, most of the wreaths there were either red or yellow, so I didn't have much of a choice of colors. In addition, they were either large or extra-large. I wanted small to medium and not yellow. When I took it back, I handed the cashier my receipt and explained that I had bought it as a gift. She asked where the price tag was. I didn't have the tag, I explained, because I had intended for it to be a gift and had removed it. She said that she would have to call "Gary." I remembered then that the name Gary was on the tag, and told her so. She said, "Well, he does all our custom florals." I explained that it was not custom, that I had bought it off the wall -- in fact, the space had not been filled since I bought it a couple of weeks before. I always thought custom meant made-to-order. Apparently, at Michael's, it means "made." Gary came up and said that he couldn't take it back because it didn't have a tag on it. At that point, I was so exasperated. I took the tag off because it was a GIFT! You're not supposed to leave the tags on! Finally, he said he would take it back, "but just this one time." I told him I appreciated getting the money back, but I didn't appreciate his tone. I reminded him that I am not a child to be scolded but a customer who was just trying to buy a Mother's Day gift. He became very sarcastic with me, and the cashier took over. As she gave me my money back, she said, "Gary just gets upset because people keep buying his floral designs and returning them." I suggested that if he did a better job, people wouldn't be returning them in droves. She sniffed, "He does a very good job." I won't ever know if he can design anything better than what I saw around the store. I took my money down the street to Joann Fabrics and bought just what I needed. read more