This was my first time walking in and it smelled wonderful. I looked in the show case and chose a gluten free triple berry bar I believe it was. It was enough to last me two days. I ate every last crumb... dangerous, but delicious! Will be back to try more gluten free options. Sorry no full pictures I ate it all before I thought to leave a review. -Victoria Hart read more

Michelle Ashley Custom Cakes - Custom Cakes Near Me - Salem, Oregon

My son & his wife used this bakery with a poor outcome. (Ordered naked cake, received thick enough frosting to give an elephant a coma). However, I will share my own experience. They paid extra for gluten free/vegan & gluten free/keto cupcakes so those of us with dietary restrictions could enjoy dessert. First, the color was awful & nothing close to what they requested. (See other reviewers who also experienced leprechaun green when requesting different shades of green). Aside from the color, they tasted awful. All of us with dietary restrictions were so disappointed. I have been gf over 15 years & took one bite & spit it out. I went to another table & those at that table (vegan/gf) had not eaten more than 1 bite. Unfortunately, even 1 bite that included the green frosting stained our tongues, lips & mouths. This was present in pictures throughout the night. As a warning to anyone considering using this bakery for your wedding: read reviews & know that you & your guests with & w/o dietary restrictions will be better served with another bakery. Luckily, an Albany bakery knocked it out of the park last minute for 1/2 the price & that included delivery & set up over an hour away! read more

Michelle Ashley Custom Cakes - Leprechaun green cupcakes (ordered forest green) - Custom Cakes Near Me - Salem, Oregon

This past weekend, I was maid of honor for a wedding on Saturday the 22nd. The bride ordered a $1000 wedding cake as well as gluten free, vegan cupcakes. First, months prior to the wedding, this bakery forgot about their cake tasting appointment, but we understand things happen and chose to move forward. On the 21st, on the day of wedding set up and the rehearsal dinner, the brides family went all the way up to Salem to pick up our order and had to wait an hour at the shop for them to finish the cupcakes. They were supposed to have dark forest green frosting, which was not what they produced for us but at that point we did not have time to have them remake them for us, as they weren't done on time in the first place. Now, for the main issue, this $1000, three tier wedding cake collapsed on itself by the time it was transported to the venue. It literally had a piece of cardboard or paper inside of the cake, was held together by short plastic drinking straws instead of wooden dowels, had dense frosting (not what we ordered), which is what contributed to it being ruined the day before the wedding. Apparently they did not write down that they wanted minimal frosting. Despite our efforts to fix it ourselves, it was unrepairable. We reached out to this bakery to explain all of this and request a refund, as the product was not what we had asked for, wasn't quality work, and the design was faulty and could not even survive being transported. They denied our request for a refund, even though we could not use this cake for the wedding day. We had to order a different one from another bakery which thankfully was able to deliver it to use and make us a beautiful cake, which saved the day. I will attach photos for reference. We are very disheartened by the customer service we received. They were very rude and said that we miscommunicated, and would not be refunding us. There was no miscommunication on our end, as we had detailed requests for what we wanted and inspiration photos for what we needed. This is absolutely not okay that this happened the day before a wedding, and on top of that, make no effort to rectify it with us by denying a refund and being disrespectful when we brought it to their attention. The bride and groom had already given them a chance and were understanding when they forgot their initial appointment. At this point, their conduct is unacceptable and should never happen to anyone else the night before their wedding day. Between forgetting appointments, not fully listening to instructions or writing things down, and then blaming us for their negligence, I have no choice but to leave this review. read more

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My husband was in charge of the wedding cake and he picked this place. He ordered the cake and when he brought home the sample I was concerned. The sample of champagne cake with raspberry filling was pretty dry. My husband spoke with them and they he brought me another sample...it was amazing. Was thankful they eased my fears, our cake ended up tasting amazing. We received multiple compliments from our guests. read more

Michelle Ashley Custom Cakes - Custom Cakes Near Me - Salem, Oregon

DO NOT buy your cakes or desserts for your special day here or you may end up very disappointed, as we were. The wedding cake that was presented literally fell apart in transport, as it was internally supported by straws and one single small dowel. I am not a baker, but I have never seen such a thing in all of my years for a heavy, multiple tier wedding cake! You would usually see several dowels, heavy plastic platforms, etc. Beyond that, the color was not correct on the cupcakes and the frosting was so thick it looked unappetizing. We just could not believe our eyes! The original order was for a "bare" cake with minimal frosting and this came VERY heavily frosted. Our group tried to put the clumps together in an attempt to salvage it, but it was useless. This cake was very VERY expensive (OVERPRICED) and honestly looked (and tasted) like it could have come from a grocery store. So disappointing!!! Did not taste bakery quality AT ALL. I am writing this because I know my friend probably won't, and I feel an injustice here. When she called to say what happened, she was not offered even a partial refund... Michelle Ashley Custom Cakes would NOT make it right by offering AT LEAST some of the over ONE THOUSAND dollars back. read more

We are neighbors with Michelles shop and have gotten to know her employees over the years. Lindsey, one of her employees, does cake tastings in our "commons area" and sits at one of our wine tables. Today and earlier in the week she did a cake taste testing and it's hard not to listen in. She is absolutely so professional, knowledgeable and adorable when she's talking to her clients. It's nice to observe someone that you can tell enjoys her job and also does it well! Kudos to Michelle and her WHOLE staff! Traci read more

I'm sad to say that my experience with the gender reveal cake I ordered was very disappointing. While the staff was kind and friendly, the quality of the cake didn't match the price point. I had specifically asked for some cute bow decorations, which were unfortunately left off. However, the biggest issue was the cake itself. I followed their instructions on how long to let it sit out, but even after doing so, it was hard and nearly inedible. By the next day, it was even worse. My husband said the cake was the most dry cake he has ever bit into, and he loves cake, you could call him a cake connoisseur. Honestly, we had custom cakes and cupcakes from Safeway for my husband's birthday, and they were so much better: moist, fresh, and flavorful, and a third of the price. Sadly, the cake from Michelle Ashley tasted like it had been sitting in a fridge for a week. I really wanted to love this experience, but for what we paid, it just didn't deliver. I would try a different bakery for your event. read more

I have ordered from Michelle Ashley's many times. The cakes are always phenomenal in taste and design, as well as affordable! I love to drop in and see their daily menu since it's always changing, offering new delicious desserts every day. If you stop by and they have the peanut butter cheesecake available, GET IT!!! It is the best dessert I've ever had in my life. When ordering custom cake, I highly recommend asking for their creativity to design it versus using a reference picture, because their minds are so brilliant and always have the best ideas! Needless to say, we will be back and have even already ordered our next custom cake for a future birthday. read more

Michelle Ashley Custom Cakes - Smash Cake - Custom Cakes Near Me - Salem, Oregon

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Thank you Michelle and your team for taking my vision and creating the perfect cake for this event. My experience with your bakery was top notch. My cake was a hit and was one of the first to be auctioned off! The Mid Valley Awards Banquet along with the Mid Valley Association Community Foundation raised 19,000! I am so appreciative! Big hug! Lynda Hunt read more

Michelle Ashley Custom Cakes - Custom Cakes Near Me - Salem, Oregon

What a cute little shop! There isn't a place to sit and enjoy your treat but that is ok since I was taking mine home as a surprise. The worker was very nice and was able to explain how the gluten free, vegan, and keto cupcakes were different and what ingredients were used to make them so. Very informative. I also overheard a customer conversation about a vegan cake and the owner was VERY thought and made sure it wasn't vegan due to allergies. I thought this was great since you wouldn't want cross contamination. I got 4 cupcakes- 1 keto, 1 vegan, and 2 regular and made my husband taste test. He couldn't tell which ones were not normal! They were some of the best diet related desserts I have had in a long time. I also got a cheese cake because my husband is SO picky on them. He said other than having the peppermint topping (not the best combo) it was the best most authentic traditional cheese cake he has had in oregon. The one thing that I hope they will fix was there were no signs saying what each item was. I felt like I was a bother asking what each was while people behind me were waiting. Maybe little chalk board signs that can be changed daily. read more

Michelle Ashley Custom Cakes - Peppermint cheesecake - Custom Cakes Near Me - Salem, Oregon

I can't tell you how many times I've been here... YUM! They made a cupcake bouquet for my school dessert auction. I took all my nieces and nephews on one the BOGO cupcake days. They were all in heaven. We also had her provide cupcakes for my 40th. It was beautiful!!!!! The generous and servant heart of the owner pours into the community and her staff. And they have the cutest pink umbrella in front of the shop. read more

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We ordered a wedding cake and it looked like we ordered it from Fred Meyers. It wasn't even decorated, we had to provide our own flowers for the cake. We ordered her signature lavender lemon cake and nobody liked it. The lemon overpowered the lavender, which was very disappointing. We had ordered two additional cakes from the Kondetorei which cost a fraction of the price and were devoured by our guests. It was so disappointing to hear our guests didn't like our main cake, especially with how much we paid for it. read more

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Really great tasting desserts! Everyone enjoyed the cake especially on Thanksgiving. It was a hit! It was decorated so cute in a fall theme. Very moist and the buttercream frosting is my favorite. Very rich if you like that. You do pay for what you get, so it doesn't come cheap. But, in my mind it was well worth it for the time and ingredients going into these beautiful desserts! read more

Michelle Ashley Custom Cakes - Pecan and Chocolate cake with buttercream frosting. - Custom Cakes Near Me - Salem, Oregon

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It's a no from me. I ordered a cake and cupcakes. I wish I had gotten photos of the inside of the cake: such a tiny bit of filling it was sad! And the writing was printed on edible paper, with the colors not even matching the frosting. The cupcakes were a little small and the wrappers looked unappealing. I'm sad about it because I had really high hopes since the customer service was good and it wasn't a cheap cake! But it was cheaply made. There are so many good bakeries in Salem I don't know why they won't step up their game after all the reviews from years ago saying the same thing. That's a red flag :( read more

We had our sons birthday cake made here. They are totally fantastic and kind, excellent communication and customer service. The cake itself was sooooo cute and perfect, im also pleased to report not only was it adorable looking it tasted GOOD! My whole family couldn't stop raving about it. read more

They did our gender reveal cake and did such a great job! From the first inquiry to pickup, the staff was very responsive and friendly. Their prices are affordable and they were very flexible with our timeline. The cake itself was gorgeous and delicious. We would definitely recommend to anyone looking for a custom cake and we will definitely be back. :) read more

Michelle Ashley Custom Cakes - Custom Cakes Near Me - Salem, Oregon

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I'd give them zero stars if I could. The owner is rude, condescending and unwilling to make a bad customer experience right. This tells you her ethics and morals and all that matters is $$$$. Avoid this business!! Besides, their cakes are awful. They're dry, the buttercream is all the same flavor and not worth the money they charge. read more

I'm very satisfied with my experience at this business. The price, quality and experience was worth every penny. This is the cutest cake I've ever seen and it tastes great, too. It's not what I imagined but that's a good thing, and I'm very happy to have trusted these professionals to do what they do best. The shop is clean and well taken care of, and the workers there seem to love what they do. I'm very happy to have decided to support this small local business, especially considering everything the government has done these past few years to small businesses and working people. I honestly can't remember the last time I had a cake that tasted this good. I forgot that enjoying treats like this could be satisfying (and not just a waxy-synthetic sugar injection). Well done! read more

Michelle Ashley Custom Cakes - a winnie the pooh cake - Custom Cakes Near Me - Salem, Oregon

You're better off spending your money elsewhere. I called in an order for my daughters first birthday - It was last minute and she was able to fit me in which I felt was really, really nice. I believe Michelle herself took my order and I was due to pick up my cake the following Sunday. When I came to pick up my cupcake cake it was nothing like what I had ordered. I had specifically requested ombre pink and blue frosting and I had plain blue just like my inspiration photo I got exactly what I wanted from the photo, however, when I asked to make some minor changes, she said she was OK with making them, but none of these changes were apparent on my order. I ordered Strawberry cakes and I got 6 red velvet, 12 vanilla and 6 chocolate no strawberry at all! I felt like informing her about the mixup... and this is where it all went sour! I messaged her business page and had told her about my issues she was initially very apologetic at and offered me a $20 store credit in exchange for my inconvenience. Or $50 off a future order. This being my first order, I really didn't feel like trusting her again with another order when this one did not turn out. I opted to message her and asked her for a partial refund. I'm not kidding you she literally sent me $15 back as a partial refund on a cake order that was $100!!! - what a joke! Her attitude when I asked her for that was incredulous and absolutely the worst I would've ever expected out of a baker or business owner for that matter. I would just spend your money at another bakery that will actually get your order correct and when they don't they will give you twice the respect that Michelle Ashley would! read more

Michelle Ashley Custom Cakes - The cake I got was exactly like the photo I sent- no customization done. - Custom Cakes Near Me - Salem, Oregon

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They did our wedding cake and cupcakes for my daughter's wedding and it was amazing! All the guest commented how much they loved it. Thank you! Cindy Mattison read more

We went today and got cupcakes. They were really good, but we wished the cupcakes' cake part was bigger to go with the amount of frosting on them. The German chocolate cupcake was delicious. read more

Their cake decor, I loved. I had ordered 3 tier cake for my daughter's 18th bday and it was nice that we were able to have also 3 different flavor. The strawberry and champagne flavor was dry, but the red velvet was pretty good, although their icing was a bit too much ( very thick) and very sweet. Their staff was real nice, great customer service. I just wish they stay consistent with their products. read more

Went in one time after a coworker had recommended her shop. We all went in with a client of ours to get some desserts. I bought 2 banana macarons from the case that day and when I ate them in the car they were stale, hard and tasted freezer burnt, like what the inside of the dirty display fridge smells like. This opinion was not just mine, but also another coworker (first time trying, she bought 3 banana macarons) and had the exact same thoughts. Way too pricey for the quality of the dessert I received. I do not recommend this place, word of mouth travels fast and I should have listened to all the bad reviews on the Salem Eats page. Not interested in coming back as she was rude to my coworker when we went in. read more

The cake was not good. The outside was dry, inside undercooked, tasted like a box cake mix, strawberry filling tasted like store-bought sundae topping, and the frosting was grainy. Spoke with the business owner via social media who responded rudely and defensively. Do NOT recommend. Editing to add: after my negative review, the owners husband decided to stalk me on Facebook and left a comment of a gif flipping me off on one of my old posts (screenshots below). I have had to block him and his wife on social media. Just an FYI that this is a business that resorts to stalking, harassment, and intimidation tactics after a negative review. read more

Michelles cakes are beautifully decorated works of art. The flavors are scrumptious! Ive ordered birthday cakes by phone from Illinois for years for my friend in Keizer and have always received excellent service. Ive always been treated like I was her only customer in a friendly but professional manner. I highly recommend! read more

This is the best bakery around. Originally I found Michelle Ashley on Facebook for my wedding cake. The cake tasting was the best experience, she has EXCELLENT customer service. She is a scratch bakery only, has won multiple awards, one very recently being in the TOP 5 of the WORLD. Must I say more? To say her cakes are amazing would be a huge understatement. It's been a year since my wedding and I still have family & friends complimenting my Wedding Cake, saying it was the best they have EVER had. As you can see, within the year I have already ordered 2 other cakes from her. My anniversary cake & friends birthday cake. She has other sweets too that I stop by and pick up for any sweet craving. If you choose Michelle Ashley you will never be disappointed. read more

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Michelle Ashley & her entire team do an amazing job with all of their sweet treats! I first found Michelle when she was a one-woman custom cake making machine! She created the most beautiful wedding cake for a wedding I was planning. Not only did it turn out EXACTLY as I had envisioned, it was so moist & yummy. She has since created numerous custom cakes for my family & friends. I recommend her to anyone looking for custom cakes, cake slices, and even the hard to find gluten free / vegan treats straight from their pastry case... you won't regret checking this tasty shop out, & I'm positive you'll be a repeat customer! read more

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I just love this shop. Second custom cake. Absolutely perfect each time. Highly recommend! read more

Michelle Ashley Custom Cakes - Beauty and the Beast Cake from Michelle Ashley. - Custom Cakes Near Me - Salem, Oregon

Horrible owner. Cakes are awful. They'll take your money and if you're not happy with the product, They'll just say "oh, well". Don't waste your money here. Overpriced, subpar cakes. read more

I have celiac disease, and though it's not a certified facility, in the beginning of my diagnosis (a few years ago) I had no issues eating here. I went in yesterday and asked if a cupcake was gluten free or just keto and the lady told me "gluten free and keto are the same thing" and speaking from someone with celiac disease KETO DOES NOT MEAN GLUTEN FREE. I feel the worker is very uneducated, will not go back. Sad because I liked this bakery before. read more

I took a class with Michelle today. So much fun! We learned how to decorate a beautiful Christmas cake. They are incredibly delicious and we had a GREAT time. I would highly recommend her bakery and her wonderful classes. I'm looking forward to taking another. read more

I had the best experience I could ever imagine! She responded very fast, was able to make my cake look exactly like I wanted even with a pretty short notice. I expected to pay an ungodly amount for the custom cake, but the price was extremely reasonable! Not to mention the cake itself is SO GOOD. All in all a perfect experience! read more

Michelle Ashley Custom Cakes - Custom Cakes Near Me - Salem, Oregon

I wanted a special cake creation for my hubby's 65th birthday celebration and Michelle Ashley Custom Cakes did not disappoint! In fact they hit it out of the park! They used photos I submitted to create edible images. The cake turned out perfect and beyond my own expectations. Done with such detail and care. Thank you so very much!! We definitely recommend Michelle Ashley Custom Cakes! Their cakes are as delicious and moist as they are beautiful! read more

Stay away unless you like spending almost $200 for a cake you will end up having to add your own decorations to, and not at all like the pictures I sent. Also, when I showed the comparison between what I wanted and what I got, instead of an apology Michelle gave attitude and was super unprofessional. Wayyyy too expensive for a sub-par cake. read more

We ordered a gluten free vegan cake from Michelle Ashley, and it was the worst dessert I've ever had. Especially the vegan frosting. When we called the bakery to ask if it was a fluke (I've eaten lots and lots of amazing vegan desserts), I spoke to Michelle about it. She said she thinks their vegan frosting is terrible, and she wouldn't eat it - but that she's had a few people call in to say it was great. I was shocked to hear that such a popular baker would be serving food that she thinks is terrible, and charging $85 for it. She said they primarily use vegan shortening. The cake was beautiful, that was the only positive. There's no way I'm going back. read more

Went here on Valentines Day for some treats. Picked up 4 items - each red velvet them + chocolate strawberry. Each baked item was not moist (very dry) and not delicious. I had high hopes from the long line - but was very disappointed. Spent $30.00 on 4 items. Sorry - just missed the mark. read more

Really disappointed- was $90. for a tiny cake- frosting was not edible, the chocolate mousse filling was practically nonexistent and it was decorated with lego candies (Not even frosting lego's?) I wish I would of gone to the Konditorei because their cakes are always excellent and not a rip off like this. read more

I ordered my daughter's bridal shower cake after I showed a photo and discussed in detail what we wanted. It was a 8in cake and it cost $140. I was willing to pay the rediculous price- banking on it looking great and tasting great. Very disappointing!! The cake did not look like the picture or what we talked about. I didn't say anything because it was the day of the shower but I was hoping it would delicious. Very disappointing!! The cake was dry... I can make a cake not dry. The flavor was okay, but not a $140 worth. So dissatisfied and embarrassed to have spent that money. Not worth it!! read more

Michelle Ashley Custom Cakes - Bridal shower cake :( - Custom Cakes Near Me - Salem, Oregon

I have been seeing great reviews for them online and was super excited to try the bakery. The store itself is in a super cute little shopping area, and the staff welcomed us. We were browsing around and ordered a few items based on the staff recommendations. We waited anxiously to get home and try our treats. We were extremely disappointed in the quality and taste and ended up throwing some of it out. The frosting was kind of grainy and the desserts lacked distinguishable flavor (except the rose macaron that tasted like pure soap). Just was generally disappointed in the desserts and it truly felt like a waste of time and money. Spent over $20 here on a few items and wish we would have gone somewhere else. I'm a little bit sad about the whole thing, as this bakery seems to have won awards and has generally high reviews. The staff was really friendly, so leaving it at two stars. read more

I'll admit, I've been sad for the past couple of weeks (no actual explanation, just a college student being emotional). While out on a mid-day drive with no intention of going anywhere, I noticed the pink sign which I was immediately drawn to. I quickly pulled in and it was like heaven on earth. All sorts of desserts displayed right in front of me. I ended up choosing three of their keto and gluten free desserts, all of which were AMAZING. I'm here to tell y'all that I am now cured of my unexplained sadness and overwhelmed with nothing but pure joy. 11/10 from me (bonus point for having keto /gluten free treats that taste good) read more